Jobs Available at The South African Broadcasting Corporation (SABC)

KEY ACCOUNTABILITIES:

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF STRATEGY

• Provide input to the strategic information systems vision and direction for the business.
• Execute the IT Strategy activities to achieve the objectives for the business.
• Identify technology trends and evolving social behaviour that may support or impede the success of the business.
• Execute strategically identified and prioritized software initiatives.
• Collaborate with the appropriate internal departments and external customers to assess and recommend technologies that support the business needs and / or customer requirements.
• Full investigation of business needs and requirements.
• Benchmarking and proper investigation of alternative solutions
• Continual evaluation of effectiveness of current systems and review appropriate review.
• New developments effectively interface with existing systems/ software.
• Follow implemented procedures and utilize systems for analyzing application performance.
• Collaborate with the appropriate internal departments and external customers to assess and recommend software activities.

BUSINESS OPERATIONAL EFFICIENCY

• Ensure delivery consistent with the most appropriate and efficient processes across the team.
• Work effectively with Project and Product Owners to ensure delivery against agreed priorities.
• Contribute to technology standards and best practices.
• Suggesting ideas to reduce costs in IT and to business leadership.
• Comply to the Company’s and Business Area’s software support processes.
• Tender/ quotes specification and evaluation in accordance with SCM policy/procedures
• Implement optimal and cost-effective solutions in line with user requirements.
• Implement new developments effectively interface with existing systems/ software.
• Conduct effective quality assurance, program logic, and data processing processes.
• Conduct proper testing prior to end-user implementation.
• Provide functional operational support/ advice.
• Optimally configure systems in line with end user needs/ vendor requirements
• Correct errors and appropriate changes in line with expected results
• Compile ScheduAll System Reports to meet end user requirements in line with SLA's.
• Compile accurate custom reports in line with user requirements.
• Attend accurately to ad hoc MIS queries.
• Ensure system up-time targets and data integrity targets are met.
• Conduct User Acceptance Testing with upgrades
•  Implement measure to ensure optimal performance of core systems.
•  Configure changes to hardware/ software in line with predetermined methodology and configuration best practice based on vendor /user requirements.
•  Ensure accurate documentation of releases /configurations.
• Always update the configuration management plan.
•  Log change requests and software releases in compliance with IT procedures
•  Implement changes effectively to ensure proper interface with operating systems and relevant applications

IT GOVERNANCE RISK AND COMPLIANCE

• Participate in the development of best practice policies and standards.
• Maintain an up-to-date understanding of emerging trends in information systems risks, techniques and trends, in-line with overall information security objectives and risk tolerance.
• Implement data privacy legislation and disclosures.
• Identify, analyze, respond to, and monitor IT risks.
• Ensure that risk factors and events are addressed.
• Resolve identified findings and actions to closure and report progress to leadership.
• Collaborate with internal teams and external auditors throughout compliance assessments.
• Full compliance with SABC Financial Policy & Procedures including SCM policies.

STAKEHOLDER MANAGEMENT

• Accurate identification of customer needs
• Constantly and consistently exceed the customer's expectations.
• Customer queries/ complaints resolved in accordance with IT service standards and SLA’s.
• Functional advice/ support to facilitate good customer service and improve service delivery.
• Maintaining professional working relationships with external and internal customers.
• Accurately identify needs of customers

LEADERSHIP AND PEOPLE MANAGEMENT

• Managing own performance and development.
• Assist with establishing long terms team goals, reporting mechanisms, maturity models, and a roadmap for continual program improvements.
• Meet IT performance & quality standards.
• Participating in formal reviews conducted bi-annually per IT unit team member in accordance with SABC Performance Management Policy
• Compile Individual Development Plan (IDP) for yourself annually.
• Participating in Individual coaching, counselling, and mentoring conducted on an ongoing basis to meet individual development needs.
• Attend Training & Development in accordance with WSP.

MINIMUM REQUIREMENTS:

• Relevant IT NQF Level 6 (National Diploma) qualification
• 3-5 years’ experience in software analysis and development experience in which 3 years’ experience in management of an IT application within a broadcasting environment and 2 years’ management experience in a corporate environment.

KNOWLEDGE:

• Knowledge and understanding of automated software and system management tools
• Advanced knowledge and understanding of end user core business processes
• Knowledge and understanding of Ms Project
• Knowledge and understanding of SharePoint and BI products
• Knowledge of IT hardware and technical architecture
• Advanced knowledge, understanding & application of information technology best practice (including platforms, applications, security, etc)
• Knowledge & understanding of all relevant Company Policies & Procedures e.g. Finance, HR, Procurement, Risk, Safety & Health, etc
• Knowledge and understanding of latest technological developments within broadcast environment
• Knowledge & understanding of file formats

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DEVELOPMENT AND IMPLEMENTATION OF STRATEGY

• Contribute to the execution of the IT development strategy by designing, developing and maintaining enterprise applications aligned to business priorities.
• Provide technical input and advisory support for application development, DevOps enablement, integration and mainframe modernisation initiatives.
• Engage with internal departments, business users and external stakeholders to understand requirements and translate them into sustainable technical solutions.
• Provide technical problem-solving leadership for complex application, integration and operational support matters.
• Identify architectural, performance and process improvement opportunities and recommend appropriate remedial actions.
• Support business objectives by enhancing systems and services that improve operational efficiency, customer engagement and revenue-related processes. 

BUSINESS OPERATIONAL EFFICIENCY

• Analyse, design, develop, test, implement and maintain cost-effective application solutions in line with approved business and technical requirements.
• Compile and maintain technical documentation, including flow charts, entity relationship diagrams, functional specifications, technical specifications and change request documentation.
• Develop efficient, reusable and reliable programs using Natural, Natural ONE and ADABAS in accordance with approved coding standards and procedures.
• Perform database-related development activities and liaise with database administrators to ensure alignment between application logic, data structures and performance requirements.
• Conduct unit testing, quality assurance and performance checks to ensure application effectiveness, reliability, security and responsiveness.
• Provide application maintenance, troubleshooting, incident resolution, report development and end-user support for Natural/ADABAS solutions.
• Support availability of critical mainframe online systems, including standby, after-hours support and participation in business continuity exercises where required.
• Develop ad hoc reports, data extracts and short-term system enhancements to support operational, audit, financial control and business reporting requirements.
• Liaise with external agents and internal stakeholders to ensure data received and processed conforms to agreed standards, controls and service expectations.
• Provide technical input for RFI, RFP and procurement-related activities to ensure proposed solutions align with SABC systems, standards and business requirements.
• Extract, analyse and document business rules from existing code where formal documentation is incomplete or unavailable.
• Participate in new development discussions, facilitation, systems analysis and application modernisation initiatives.
• Report progress, risks, issues and delivery status to management on a regular basis.

GOVERNANCE RISK AND COMPLIANCE

• Comply with applicable SABC policies, procedures, governance frameworks, SDLC controls, ITIL practices and financial control requirements.
• Review and support the maintenance of relevant standards, procedures and controls in line with regulatory, audit and operational requirements.
• Identify, analyse, respond to and monitor IT risks affecting application development, support, security, continuity and data integrity.
• Contribute to the upkeep of risk registers, issue logs and action-tracking mechanisms to ensure findings are managed to closure.
• Support audit, compliance, RFI and RFP responses by providing accurate technical information, evidence and system-related documentation.
• Promote consistent use of approved templates, standards, taxonomies, deployment practices and access control requirements.
• Participate in organisational health, safety and risk management activities as required.

STAKEHOLDER MANAGEMENT

• Build and maintain effective working relationships with business users, IT teams, external agents, vendors and governance stakeholders.
• Take ownership of assigned technical queries and ensure timely, professional and effective resolution within agreed service expectations.
• Record key interactions, requirements, decisions and support outcomes to maintain traceability and continuity of service.
• Provide monthly or periodic service, SLA, project and operational progress reports to IT leadership and business customers.
• Collaborate with Legal, Compliance, Procurement, Finance and other enabling functions where application changes or support activities have governance, contractual or control implications.

LEADERSHIP AND PEOPLE MANAGEMENT

• Manage own performance, development objectives and delivery commitments in line with SABC performance management requirements.
• Contribute to long-term team goals, reporting mechanisms, maturity models and continuous improvement roadmaps for development and support practices.
• Meet agreed IT performance, quality, governance and service delivery standards.
• Participate in formal performance reviews and compile an annual Individual Development Plan.
• Support coaching, mentoring and knowledge transfer to junior staff and team members in line with operational needs and best practice.
• Attend relevant training and development interventions in accordance with the Workplace Skills Plan and approved development requirements.

MINIMUM REQUIREMENTS

• Relevant IT NQF level 6 (National Diploma) qualification.
• Relevant IT NQF level 7 (Degree) qualification is considered an advantage.
• 3-5 years’ experience within a systems development environment, with exposure to the full System Development Life Cycle.
• Mainframe development experience, preferably including Natural ONE, Natural and ADABAS.

 KNOWLEDGE

• Knowledge of the Software Development Life Cycle, ITIL practices, change control and application support processes.
• Knowledge and understanding of mainframe systems, Natural ONE, Natural, ADABAS, mainframe utilities and JCL.
• Knowledge of database concepts, relational databases, data analysis, file formats, flow diagrams and entity relationship diagrams.
• Knowledge of systems analysis, functional specification, technical specification, testing, quality assurance and root cause analysis practices.
• Knowledge and understanding of business systems, debtor systems, TV Licence-related processes and end-user core business processes.
• Knowledge of integration between systems and relevant enterprise software applications.
• Knowledge and understanding of information technology best practice, including platforms, applications, security and operational controls.
• Knowledge of relevant company policies and procedures, including finance, HR, procurement, risk, safety and health requirements.
• Business acumen, customer service orientation, planning, organising, time management and work control.
• Problem-solving skills, analytical thinking, adaptability, quality orientation and ability to provide technical and operational support advice.

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KEY ACCOUNTABILITIES: 

• Lead the team in identifying and selecting stories, compose rundowns in accordance with SABC News editorial objectives and the public mandate.
• Lead effective and creative brainstorming sessions to determine content breadth and quality.
• Working within tight deadlines, identify news stories appropriate for target audiences.
• Manage and direct staff in the writing and timeous processing of news stories. 
• Ensure the overall quality and accuracy of news content, language context, style, and tone.
• Ensure compliance with SABC News’ ethical, editorial and production standards.
• Optimise news impact with illustrative, audio-visual, and appropriately contextualised script.
• Advise on the best stories to lead and anchor news bulletins, and update stories as new information becomes available.
• Keep up to date with news reporters in the field or at base and brief team on latest news developments.
• Ensure balance in the stories to be featured in the news bulletins and address gaps as soon as it is possible to do so.
• Supervise the performance of the team and give constructive feedback on stories delivered.
• Continually communicate with relevant news editors to find further newsworthy angles.
• Liaise with technical support regarding the specific delivery of news items.
• Assist news presenters with accurate news reading delivery and pronunciations.
• Submit daily production reports to the line manager and indicate problems requiring attention.
• Together with the line manager, process leave applications and check impact on rosters.
• Generate a monthly roster for the desk and ensure adequate staffing.
• Communicate with platforms on structural changes, changes in time slots, bulletin durations.
• Lead productive and creative editorial team sessions to determine appropriateness of editorial content for bulletins.
• Ensure that news content meets the highest editorial and linguistic standards as per editorial policy.
• Be alert to any content that may require audience warnings and disclaimers and ensure that these are reflected prominently prior to airing the stories.
• Assign team writing and productions responsibilities as required.
• Adhere to the SABC Editorial Policies, BCCSA and Press Codes.
• Provide input in the development of Standard Operating Procedures (SOP) and monitor the implementation thereof.
• Support effective implementation of Performance Management System in accordance with organizational policy and procedures.

REQUIREMENTS: 

• National Diploma / Bachelor’s Degree in Journalism, Communication, Media Studies or equivalent qualification. NQF6/7
• 6 years’ proven experience in editorial and writing environment, two of which must be in a supervisory capacity.
• Mother-tongue proficiency and exceptional writing skills in the designated language (English) 
• Understanding of all regulations, legislation and policies impacting broadcasting.
• Knowledge and understanding of television news production processes.
• Exceptional editorial and journalistic acumen.
• Ability to work under pressure and perform outstandingly to tight deadlines.
• Extensive knowledge of the relevant systems and broadcasting operations.

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Key Accountabilities:

• Develop and implement station strategy in line with overall SABC Radio strategy and business objectives.
• Guide the development and implementation of programming and marketing plans aligned to audience needs and mandate obligations.
• Develop and evaluate business plans in line with brand requirements and financial sustainability.
• Communicate station strategy to all staff and supporting departments to ensure alignment.
• Monitor and continuously review the delivery of high-quality programme content in line with the station’s mandate.
• Facilitate and support creative processes by both marketing and programming teams.
• Facilitate the commissioning of research and ensure optimal utilisation of research findings to achieve audience growth and revenue generation objectives.
• Monitor and review marketing plans of the station to ensure alignment with financial sustainability, audience growth and brand awareness goals.
• Identify and exploit alternative revenue streams in partnership with internal and external stakeholders.
• Facilitate talent scouting initiatives and implement development plans to ensure there is always highly skilled and attractive talent pool.
• Develop and implement business plans for various station projects.
• Compile and manage the utilisation of station budget.
• Monitor and manage station financial performance in line with the PCS mandate and SABC’s sustainability goals.
• Oversee and guide the contracting and payment of independent contractor as well as other service providers.
• Ensure compliance with corporate governance and adhere to SABC policies and procedures.
• Develop and implement the Standard Operating Procedures as well as other necessary controls to ensure accountability and delivery of high quality services.
• Address audit findings including consequence management, and close all gaps in compliance.
• Oversee the management of risks to protect organisational integrity, create value, prevent financial losses and ensure compliance with applicable policies and legislations.
• Maintain close relations with Sales and Adventure in order to adequately define stations’ revenue requirements and close gaps.
• Initiate trade marketing activities in consultation with Sales and Corporate Affairs.
• Provide continuous feedback to senior management and station team regarding operational status and strategy performance.
• Closely manage external and internal stakeholders in order to ensure optimal delivery on mandate as well as revenue.
• Contract and evaluate staff performance in accordance with organizational Performance Management System and policy.
• Ensure adequate staffing for workload and effective leadership (including leave Management).
• Effective briefing of and communication with departmental staff
•  Complete personal Development Plans (PDP) for all staff members
•  Provide a conducive work environment that supports creativity and personal growth.
•  Coach, mentor and guide junior employees.
•  Provide leadership on the retention and attraction of staff, and champion succession planning.

Requirements:

• Bachelor’s Degree, Marketing/Communications/Media Studies/Business Administration, or relevant qualification. NQF 7
• 6 years’ experience in a radio broadcasting environment of which 3 years should be at Radio Station management level.
•  Understanding of ICASA regulations, South Africa’s Constitution, all broadcasting and other relevant legislation, BCCSA Code of Conduct, SABC editorial policies, and other quality assurance tools.
•  Advanced knowledge and understanding of Radio production processes and systems.
•  Excellent understanding of the South African and international media space.
•  Experience in planning, budgeting for and executing special broadcasts and projects.
•  Strategic thinking and ability to improvise and innovate.
•  Marketing and Advertising regulations and policies.
•  Excellent communication skills.
•  Business writing skills
•  Ability to work under pressure.
•  Project management skills.
•  Networking and stakeholder management.
•  Digital media and computer skills.

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KEY ACCOUNTABILITIES

• Opex motivation submissions to ensure maintenance and systems sustainability
• Minor Capex motivation submissions to ensure new requirements are addressed
• Asset management tracking and transfers. Updated Asset Register maintained as per Company Asset Management policy
• Participate in Capex Project  system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
• Agreed % of targets met; Agreed % of resources, equipment and facility availability
• Above average rating of SLA
• Products, processes, practices & equipment in line with SABC technical & operational broadcast standards
• Adhere to service delivery standards
• Submission of ad-hoc incidence fault reports with findings and repairs
• Prevention of on-air technical faults to less than agreed SLA %
• Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems)
• Effective technical support to users in order to reduce downtime
• Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults
• Ensure functional, streamlined and reliable digital systems
• Follow up reported faults
• Technical inputs & specifications to support procurement of correct equipment and software 
• Daily/ Monthly proactive system health checks against checklist & replacement of faulty components
• Report and escalate risk findings  
• Ensure adherence to OHS and compliance with SABC Company Policies & Procedures
• Maintain discipline in accordance with company policies & procedures
• Compliance with OEM software licenses
• SOP application to ensure broadcast sustainability and business continuity
• Assist in the execution of a working Disaster Recovery Plan
• 95% of assets verified annually
• Assist with annual asset verification exercise (manual or scan)
• Customers served in technical proficient, friendly and helpful manner
• Maintain compliance of services rendered with customer request
• Provide basic technical assistance & guidance to customers/users
• Attended resolutions to customer requests/ complaints
• Compliance with performance management policies and procedures
• Performance agreements with manager annually
• Formal reviews conducted with manager and documented as per deadlines (Quarterly)

MINIMUM REQUIREMENTS

• 3 year National Diploma (S4/T3) in Electrical Engineering (Light Current, Communications, Computer Studies or Information Technology)  (NQF6)
• BTech for the Electrical Engineering for the above formal qualification an advantage
• Completion of 12 months internship programme with SABC in sound engineering ending by 31 March 2023
• This appointment will be made in line with the developmental principles as per the SABC Recruitment policy, whereby candidates will be appointed on a One year development programme in order to gain the required experience within the Broadcast Technical environment.
• Willing to be rotated in other relevant applicable disciplines
• Minimum 1 years’ relevant experience (internship recognised and experiential training as part of the National Diploma qualification) in the technical environment
• Driver’s License: C1 (Code 10) with PDP.

KNOWLEDGE AND SKILLS

• IT Network knowledge Essential. Computer literate (A+) and Network knowledge (N+)
• IT Network knowledge advantage CISCO CCNA (ICDN1 +ICDN2) certified.
• Physical attributes: Excellent hearing and eyesight (no colour blindness). Physically able.
• Excellent communication skills and ability to work in a team and lead the team if required.
• Proficiency in MS Office, i.e. Excel, Word, Outlook and Power Point.