Job Openings at DigiCert, Inc.

Job summary

• We are in the market for a Customer Experience Specialist with professional working proficiency in Dutch to join our team in Cape Town.
• As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Fluent in Dutch (written and verbal) and professional working proficiency in English (essential)
• 1+ years’ experience in a customer service or similar role  
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits 

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

• We are in the market for a Customer Experience Specialist with professional working proficiency in Greek to join our team in Cape Town.
• As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Fluent in Greek (written and verbal) and professional working proficiency in English (essential)
• 1+ years’ experience in a customer service or similar role  
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits 

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

• We are in the market for a Customer Experience Specialist with professional working proficiency in Hebrew  to join our team in Cape Town.
• As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Fluent in Hebrew (written and verbal) and professional working proficiency in English (essential)
• 1+ years’ experience in a customer service or similar role  
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits 

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

go to method of application »

Job summary

• We are in the market for a Customer Experience Specialist with professional working proficiency in Portuguese to join our team in Cape Town.
• As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Fluent in Portuguese (written and verbal) and professional working proficiency in English (essential)
• 1+ years’ experience in a customer service or similar role  
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits 

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

go to method of application »

Job summary

• We are in the market for a Customer Experience Specialist with professional working proficiency in Italian to join our team in Cape Town.
• As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Fluent in Italian (written and verbal) and professional working proficiency in English (essential)
• 1+ years’ experience in a customer service or similar role  
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits 

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

go to method of application »

Job summary

• We are in the market for a Customer Experience Specialist with professional working proficiency in Spanish to join our team in Cape Town.
• As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Fluent in Spanish (written and verbal) and professional working proficiency in English (essential)
• 1+ years’ experience in a customer service or similar role  
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits 

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

go to method of application »

Job summary

• As a Principal Devops Engineer you will play a pivotal role in designing, developing, and maintaining the frontend of our web applications. You will work closely with cross-functional teams to deliver high-quality, scalable, and reliable web applications that meet the evolving needs of our customers.

What you will do

• Collaborate with developers, product managers, and operations teams to design and build scalable and secure infrastructure, ensuring seamless integration between software development and deployment.
• Architect, deploy, and maintain Kubernetes-based solutions to ensure high availability, scalability, and fault tolerance across multiple environments.
• Design and implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or similar, to automate and optimize resource provisioning.
• Write and maintain application-level code, contributing to both development and operational automation across the infrastructure.
• Create and maintain CI/CD pipelines with a focus on automating deployment, testing, and monitoring, while ensuring that the infrastructure is well-integrated with the development process.
• Monitor and optimize system performance, availability, and reliability, taking ownership of the infrastructure health and application performance.
• Troubleshoot and resolve issues in both development and production environments, collaborating across teams to ensure swift problem
• Contribute to architectural decisions, ensuring systems are designed with scalability, security, and maintainability in mind.
• Stay updated with industry trends, new technologies, and best practices, ensuring the team remains at the forefront of DevOps and development capabilities.

What you will have

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 8+ years of hands-on development experience and over 3 + years of experience in DevOps role
• Strong experience in Kubernetes (K8s) and container orchestration for building scalable and resilient systems.
• Development experience in modern programming languages (e.g., Python, Go, Java) and familiarity with application development, alongside DevOps responsibilities.
• Proficiency in cloud platforms (AWS preferred), or possibly experience in Azure or GCP
• Experience with CI/CD tools (Jenkins, GitLab CI, CircleCI, etc.) and building fully automated deployment pipelines.
• Strong Infrastructure as Code (IaC) expertise with tools like Terraform, CloudFormation, or similar.
• Hands-on experience with monitoring tools (e.g., Prometheus, Grafana, Datadog) and a good understanding of logging and alerting.
• Knowledge of security best practices in cloud and containerized environments.
• Strong problem-solving and troubleshooting skills across both application development and infrastructure.

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

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Job summary

• As a Senior Full-Stack Engineer, you will work on designing, developing, and maintaining web applications, ensuring they are scalable, secure, and perform well across different environments. You will collaborate closely with product managers and other engineers to create seamless user experiences and ensure the smooth integration of front-end and back-end components.

What you will do

• Collaborate with developers, product managers, and other teams to design and implement scalable, secure, and maintainable web applications that meet customer needs.
• Develop the front-end of the application using React, ensuring an engaging and responsive user interface.
• Work on the Java-based backend to implement business logic, database interaction, and integration with other services.
• Ensure the integration of back-end services with the front-end, enabling seamless data flow and communication between components.
• Implement cloud services (AWS or other cloud platforms) for scalability and performance optimization, ensuring that the infrastructure is reliable and cost-effective.
• Monitor and optimize application performance and system reliability, collaborating across teams to resolve issues.
• Write clean, efficient, and maintainable code following best practices and development standards.
• Troubleshoot and resolve issues in both development and production environments, ensuring minimal downtime and quick resolution of bugs.
• Participate in code reviews to maintain high code quality and ensure consistency across the team.
• Stay up-to-date with the latest industry trends, emerging technologies, and best practices in full-stack development and cloud technologies.
• Contribute to architectural decisions, ensuring ystems are designed for scalability, maintainability, and security.

What you will have

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 5+ years of experience in software development, with strong proficiency in React and Java.
• Experience with modern front-end technologies and best practices (e.g., state management, component libraries, UI/UX design).
• Proficiency in Java backend development, including RESTful APIs, database integration (e.g., SQL, NoSQL), and microservices architecture.
• Familiarity with cloud platforms (AWS preferred) and experience in deploying and managing cloud-based applications.
• Experience with CI/CD pipelines for automated testing and deployment.
• Familiarity with DevOps tools and Infrastructure as Code (e.g Terraform, CloudFormation).
• Strong problem-solving and debugging skills, with the ability to quickly identify and resolve issues in production environments.
• Knowledge of version control using Git, and experience with agile development methodologies.
• Excellent communication and collaboration skills, with the ability to work in a cross-functional team.

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

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Job summary

• We are seeking a detail-oriented and service-driven global People Operations Analyst to join our Global Human Resources team. This role serves as an escalation point for complex employee inquiries and cases, working across multiple Global HR functions including leaves of absence and policy interpretation. In addition to resolving cases, this role contributes to operational excellence through case trend analysis and process improvement recommendations.

What you will do

• Case Management: Respond to and resolve Tier 2 employee inquiries and issues submitted related to HR policies, programs, and systems.
• Process Execution: Support and execute operational HR processes (e.g., refine LOA programs to create best in class employee experience) in compliance with company policies and regulatory requirements.
• Knowledge Management: Contribute to the maintenance of knowledge base articles and process documentation to ensure consistent and accurate employee support.
• Issue Escalation: Collaborate with COEs (e.g., Benefits, Compensation, Employee Relations) and HRBPs to resolve complex or sensitive issues and ensure a smooth handoff/escalation process.
• Reporting & Analysis: Compile and analyze HR case trends, service metrics, and feedback data to identify common issues and recommend process or documentation improvements.
• Process Improvement: Participate in continuous improvement initiatives aimed at streamlining HR support processes and enhancing the employee experience.
• Support Operationalization of HR Programs: Innovate existing HR Programs to automate and create efficiencies in how the teams are supporting the business.

What you will have

• Bachelor’s degree or equivalent work experience in Human Resources, Business, or a related field.
• 2+ years of HR experience, preferably in a shared services, HR operations, or employee support environment.
• Familiarity with HR systems (e.g., Workday, SAP, Oracle) and case management tools (e.g., ServiceNow, Salesforce, Zendesk).
• Strong analytical skills with experience using Excel or similar tools for data analysis and reporting.
• Excellent written and verbal communication skills.

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

• The Sales Development Representative – Existing Accounts plays a critical role in growing revenue within our installed customer base. This role is dedicated to identifying cross-sell, upsell, and expansion opportunities across existing accounts by proactively engaging customers, understanding their evolving needs, and positioning additional DigiCert solutions that drive value.
• This role partners closely with Account Managers and Customer Success to execute a coordinated expansion strategy, ensuring we deepen relationships, increase product adoption, and maximize customer lifetime value.

This is a fixed-term contract position.

What you will do

Cross-Sell & Expansion Pipeline Generation

• Proactively engage existing customers to identify cross-sell and upsell opportunities.
• Conduct discovery calls to understand customer challenges, product usage, and unmet needs.
• Map customer needs to DigiCert solutions to generate high-quality expansion opportunities.
• Build and maintain a strong pipeline focused on incremental ACV.

Customer Relationship Development

• Serve as an early touchpoint to strengthen engagement within assigned accounts.
• Educate customers on additional products, capabilities, and best practices.
• Maintain regular, value-added communication to increase awareness and adoption.

Collaboration with Account Managers & Customer Success

• Work closely with AMs to coordinate account strategy and prioritize high-value accounts.
• Share insights, usage trends, and opportunity signals to support account planning.
• Assist in prequalification and handoff of opportunities to ensure smooth transitions.

Operational Excellence

• Maintain accurate logging of activities, discovery notes, and opportunity creation in CRM.
• Deliver weekly reporting on pipeline creation, SAOs, and outreach performance.
• Follow established sales playbooks and contribute to improving cross-sell motion effectiveness.

Key Performance Indicators (KPIs)

• Monthly SAOs created: Target aligned to expansion objectives
• Qualified Meetings (QMs): Volume and conversion from outreach
• Account penetration: Increase in product usage namely Valimail DMARC products
• Contribution to retention and growth metrics (in partnership with AMs)

What you will have

• 1+ years of SDR, BDR, inside sales, or customer-facing experience preferred
• Strong communication and discovery skills
• Ability to build rapport quickly with existing customers
• Curious, proactive, and comfortable conducting needs-based conversations
• Ability to manage high activity levels in a structured, organized way
• Familiarity with CRM systems (Salesforce preferred)
• Experience in cybersecurity or SaaS is an advantage, but not required
• Customer-centric mindset
• Strong listening and problem-identification skills
• Ability to simplify complex concepts and articulate value
• Persistent, resilient, and motivated by targets
• High coachability and eagerness to learn
• Team-first mindset in partnering with AMs and CSMs

Benefits

• Uncapped Commission
• Achievers club awards & Incentives
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Job summary

• As Software Project Coordinator you will play a key role in supporting the delivery of Professional Services projects across the AMS & EMEA territories. 
• You will assist the Senior Project Manager in ensuring projects are executed efficiently, on schedule, and to a high standard of quality.

What you will do

• Ability to assist in coordinating multiple concurrent IT service delivery projects across regions
• Support the Senior Project Manager in planning, organizing, and tracking project delivery activities.
• Assist with scheduling, meeting coordination, and documentation of project actions, decisions, and risks.
• Maintain and update project plans, risk logs, and status reports under guidance.
• Track and report on project milestones, timelines, and deliverables.
• Support the management of project budgets, timesheets, and invoicing processes.
• Help ensure adherence to project governance standards and quality requirements.
• Liaise with internal teams, vendors, and customers to gather updates and support smooth communication.
• Assist in resource planning and coordination with cross-functional teams.
• Participate in post-project reviews and contribute to identifying areas for process improvement.
• Provide administrative and operational support to the Professional Services team as needed.

What you will have

• 1+ years of experience in a Software Project Coordinator or Scrum Master position at a IT or Software delivery or SaaS company (essential requirement)
• Tertiary qualification in Project Management, Business Administration, or Information Technology (strongly preferred)
• Exposure to the full project lifecycle — from initiation to delivery — in any technical or business environment.
• Experience working in a fast-paced, multidisciplinary organization.
• Being detail-oriented, process-driven, proactive in coordinating tasks, and tracking deliverables. 
• Strong verbal and written communication skills, with the ability to engage effectively with team members, stakeholders, and clients.
• Strong organizational and time management skills with attention to detail.
• A motivated individual with a foundational understanding of project management principles and processes.

Nice to have

• Previous experience working with global teams and across different timezones.
• Basic understanding of PKI or digital certificate management concepts (training will be provided).
• Familiarity with project management methodologies and tools such as Agile (Scrum, Kanban), Confluence, Jira, Salesforce, Microsoft Project or Rocketlane

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance