Job Opportunities at Nedbank

Job Purpose

• To drive penetration into the Nedbank banking customer base through relationship building and offering clients Nedbank Insurance solutions. Maintaining and growing of existing portfolio.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

People Specification

Essential Qualification

• Matric / Grade 12 / National Senior Certificate,
• Short-term Insurance FAIS qualification (150 credits),
• Regulatory Examinations 5.

Minimum Experience Level

• 2-3 years working experience as an Insurance Broker Selling and providing advice on Commercial/Personal Lines space within Short Term Brokerage Industry.

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Responsibilities

• Provide relevant and meaningful management information to support decision making processes according to all relevant technical standards, Bank policies and procedures per timelines required.
• Provide relevant monthly financial management reports to all relevant stakeholders on time.
• Provide stakeholder support and technical expertise as required. 
• Identify improvement (revenue and cost savings) opportunities and review and provide guidance and support to executive management teams.
• Align financial and business decisions to Cluster strategic objectives.
• Compile and evaluate budgets, rolling forecasts and three-year plans that are aligned to Cluster strategy. Align financial and non-financial targets across the Clients segments where necessary; Align GOI uplift targets to sales, cross sales and other targets across all client segments.
• Ensure GCC goals and deliverables align to Cluster CFO GCC and align across your team.
• Implement and monitor accounting processes, policies and procedures as well as systems of internal control under your area of responsibility to ensure compliance and that they run seamlessly on a daily, weekly and monthly basis.
• Build financial models to be used for scenario planning and opportunity evaluation
• Conduct research and benchmark best practices, legislation and industry standards where required
• Regularly engage with clients to build and maintain relationships
• Encourage inter- and intra-Cluster collaboration
• Provide external stakeholders formal and informal knowledge sharing and feedback
• Implement a strategy to build a differentiated culture by analysing relevant surveys and information and align to greater Finance team/Cluster culture plan where necessary.
• Measure the effectiveness of differentiated culture plan through staff and client feedback and develop and implement corrective action plans. 
• Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank’s vision and values
• Manage resources and retention of critical staff. Ensure that leadership-relevant strategies and plans have been communicated and implemented by direct reports.
• Manage performance by taking corrective action; recognise and reward staff as required
• Design and implement active talent management and succession planning across area of accountability
• Participate in the recruitment and selection of senior staff
• Hold managers accountable for developing their staff and themselves
• Coach and mentor team to make decisions and recommend tailored solutions to Business Unit specific problems
• Monitor implemented divisional EE and transformation plan and target achievement
• Analyse deviations from divisional EE and transformation plan and ensure recommended corrective action is appropriate and implemented

Essential Qualification

• Chartered Accountant

Preferred Qualification

• Chartered Accountant.

Essential Certifications

• Registered at South African Institute of Chartered Accountants

Minimum Experience Level

• Up to 8 years financial management in financial services sector and >5 years managing Managers and others.

Behavioural Competencies

• Operational Decision Making
• Building Organizational Talent
• Compelling Communication
• Driving Execution
• Financial Acumen
• Strategic Influence

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Client Service Management

Closing Date

12 June 2023

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Job Purpose

• To acquire primary clients within the identified segment in order to generate gross operating income so that the bank can achieve its revenue, profitability and market share objectives

Job Responsibilities

• Acquire new primary accounts and retaining current clients by ensuring all their banking needs are met.
• Build relationships with internal stakeholders and suppliers by meeting all standards and service level agreements.
• Source appropriate leads by building relationships, using networks, collaborating with other divisions, obtaining referrals and conducting appropriate marketing activities to target potential customers. Collaborate with other departments by informing them of your role, sharing knowledge and making recommendations, referring leads and working with team to secure new accounts.
• Ensure that the client is fully banked, by conducting a needs analysis with the client and matching products and services. Provide accurate advice to their needs,
• Cross sell and service to meet all identified needs drawing up contract plans and consistency following up.
• Ensure Nedbank processes are adhered to and FAIS requirements are complied with.
• Providing feedback on progress, responding to requests with appropriate information within turnaround times, and by managing expectations
• Ensure that clients can use products and services by providing / organising training and demonstrations to clients.

Minimum Experience Level

• 4 - 5 years' experience in a Sales role responsible for and successfully acquiring new account and / or cross selling into existing accounts, in a Financial Services environment
• 4-5 years' Relationship management experience in the financial sector would be an advantage

Requirements

• Successfully completed NQF Level 6 or Higher in a Financial or Business-related field essential
• Must have minimum FAIS 120 Credits
• Key Individual Certification or Regulatory Examination 5 would be an advantage
• Degree in Business / Finance / Marketing (e.g. B. Com, Certified Associate of the Institute of Bankers) would be advantageous
• Valid drivers’ licence and own reliable vehicle a must

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Product Knowledge
• Networking
• Credit management principles and requriements
• Professionalism in behaviour and personal presentation

Closing Date - 15 June 2023