Latest Job Opportunities at BCX

Core Description

• To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations.  To provide technical expertise and guidance to Junior Database Administrators. 

Key Deliverables / Primary Functions

• Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems. 
• Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required. 
• Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D). 
• Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes. 
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur.  
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times. 
• Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime. 
• Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable

Core Functional Skills & Capabilities

• Customer Management
• DBMS Management
• ICT Knowledge
• Risk Management

Core Behavioural Competencies

• Job Match
• Culture Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma

OR

• NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience 
• SQL Server Database Administration experience  
• AWS or Azure cloud experience/certification, 1+ years, advantageous

OR

• Grade 12 & 5 years’ experience 
• SQL Server Database Administration experience  
• AWS or Azure cloud experience/certification, 1+ years, advantageous

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Core Description

• Under general supervision, responsible for installation and modification of IT infrastructure.  Operates closely with senior storage engineer to determine requirements and resolve problems. Co-operates with senior support personnel on customer requirements and needs

Key Deliverables / Primary Functions

• Install, maintain, update, and administer Storage and SAN software.
• Performs storage changes using Change management process and ensures all storage and SAN processes are properly run and managed.
• Diagnose Storage and SAN platform issues and troubleshoot Storage environment for optimal performance and resolve issues promptly. 
• System Administration of Windows / Linux / Backup Systems, Storage Appliances, and SAN devices.
• Perform analysis of storage and SAN infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk. 
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing storage and SAN , policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance. 
• Create and update documentation including reports, SLA, Job status, Capacity, etc.
• Documents operational best practices processes and procedures related to the Storage and SAN environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements. 
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.

Core Functional Skills & Knowledge

• Troubleshooting
• ICT Knowledge
• Attention to detail
• Infrastructure Technology
• Problem solving

Core Behavioural Competencies

• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks
• Working with people
• Following instructions & procedures

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Relevant IT certification
• Additional Education -Preferred /Advantage

Experience

• 2 years’ system engineering experience with storage in an ICT environment.

Certifications

• VMWare
• Preferred/Advantageous Certifications:
• Certification in Microsoft Windows and Linux.

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Core Description

• Oversee and direct Application Outsource Services Build capabilities within BCX. This includes leading the running and maintenance of the Build component of outsourced applications to clients.

Key Deliverables / Primary Functions

• Contribute towards the development of the Application Outsource Build strategy and roadmap to ensure the successful implementation of the strategy to achieve business objectives.
• Lead the running and maintenance of the Application Outsource Build component of outsourced applications in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Manage the development and implementation of processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to customer.
• Manage and/or oversee multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
• Develop and evolve implementation methodologies for standard and transformational programmes.
• Develop new business and operating models that take advantage of new domains, functional, technology and information assets within the software area.
• Manage the identification and mitigation of strategic risk within the Build component of outsourced applications.

Core Functional Skills & Capabilities

• Problem solving
• Relationship Building
• Partnership Management
• Process Orientation
• Customer Relationship Management (CRM)
• Business Acumen
• Strategic Planning
• Risk Management

Core Behavioural Competencies

• Job Match
• Culture Match
• Leading and supervising
• Applying expertise & Technology
• Working with people
• Deciding & Initiating Action
• Persuading and Influencing
• Planning & Organising
• Entrepreneurial & Commercial thinking

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• Relevant IT certification

Experience

• 7+ years’ experience in solution architecture, of which 2 to 3 years is at a senior management level.  Minimum of 7 years ICT offerings solutioning and selling experience in solution architecture. 

OR 

• 9 year’s relevant experience of which 4 to 5 years is at a senior management level.  Minimum of 7 years ICT offerings solutioning and selling experience in solution architecture

Certifications

• Preferred/Advantageous Certifications:
• Cisco CCNA and CCDA or equivalent from other OEMs
• TOGAF / ITIL
• OEM Networking / ICT Certifications
• Public cloud Certifications related to networking

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Core Description

• Responsible for ensuring the smooth operations of all the repair and refurbishment processes within the Company, as well as ensuring that all repairs carried out are to satisfactory quality standards.  In addition:
• Ensuring that the various Repair Centres are run effectively and efficiently, aiding in the delivery of the best possible service to our customers; 
• Ensuring the cost effectiveness of the repair centre procedures, conducting regular cost analysis; 
• Standardisation of all Repair Centres; 
• Ensuring the adherence to processes and procedures relating to stock repairs and refurbishment; and 
• Ensuring that all warranty procedures are adhered to

Key Deliverables / Primary Functions

• Supplying feedback from a national level with regards repairs and actions to increase volumes. 
• Ensuring implementation and adherence to quality standards. 
• Ensuring availability of the equipment and tools, including test jigs, required for the actioning of repairs; as well coordinating the purchase and delivery of component, tools and cleaning materials. 
• Actively implementing Hi-Tech Centres, responsible for research and development within relevant branches, i.e. Cape Town, Durban and Gauteng. 
• Actively driving the ‘Carry-In’ Repair Centre initiative, thus generating additional income for the Business Unit. 
• Creation of relationships with Repair Vendors, ensuring regular meeting attendance. 
• Ensuring proper documentation of all workshop processes and procedures (in line with the ISO9000 requirements). 
• Efficient monitoring and management of staff productivity

Core Functional Skills & Capabilities

• Decision Making
• Leading Teams / Team Leadership
• Customer Service
• Analytical and Problem Solving

Core Behavioural Competencies

• Culture Match
• Job Match
• Leading and supervising
• Delivering Results & Meeting customer expectations
• Planning & Organising
• Coping with pressures & setbacks
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• Minimum of 5 years’ experience in a technical operational role and a minimum of 2 years team leader or junior management experience

Or

• If only Grade 12, then 7-years’ experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management level

Certifications

• ITIL Foundation

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Core Description

• The main purpose of this position is to execute cabling related installations, ensuring optimum and cost-effective hardware engineering services while maintaining a high level of customer satisfaction

Key Deliverables / Primary Functions

• Install and maintain new UTP and fibre data cables, maintain existing data cables, attend to logged project calls as requested by the Call Centre or Cabling Project Team, troubleshoot cabling related problems and ensure that the correct support standards are adhered to. 
• Assume accountability for the quality of service by ensuring that the customer’s standards and specifications are adhered to and ensuring that BCX Field Services and the Client’s standards are kept through no re-opened incidents.
• Take responsibility for control of the stock issued, including mobile device (PDA), ensure adherence to all stock related processes, notify relevant managers of stock issues, and reduce wastage.
• Ensure that all relevant documentation is completed timeously and accurately.
• Communicate with Management on any relevant information, ensuring regular notification of any problems identified within the assigned area.
• Ensure that any Company assets utilised are cared for in a proper manner.
• Ensure compliance to all Health and Safety standards, both BCX Field Services and their Clients, and report any unsafe conditions to management.

Core Functional Skills & Capabilities

• Customer Service
• ICT Knowledge
• Problem solving
• Technology Consulting
• Teamwork

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in cabling installation and maintenance.

Certifications

• UTP Cabling Certification

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Core Description

• Responsible and accountable for the daily activities relating to inbound and outbound stock / assets movement within the distribution centre Ensuring operational execution of the stock management process and associated controls, as defined within the Stock Management Policy

Key Deliverables / Primary Functions

Ensure both inbound and outbound stock movement is executed in a timely, effective and efficient manner and executed in line with governing policy standards, controls and technology and in doing so, is positioned to return maximum value to overall stock management- 

• Accurate and timely processing of outbound stock movement, both inventory and assets, across any of the following areas/locations 
• Distribution centre 
• Regional distribution centres replenishments and / or requests 
• Project office replenishments and / or requests 
• Supplier dispatch  
• Internal Assets 
• Technicians Requests 
• Ensure inventory levels are appropriately and effectively managed and duly controlled, through regular stock takes and cycle counts, to ensure inventory levels are maintained in line with acceptable standards. 

Ensures quality assurance standards are upheld, ensuring the Distribution Centre's compliance to the Stock Management Policy and associated controls are sustained- 

• Follow policy, process and technology training, guidance and support from Team Leaders. 
• Escalate unresolved / outstanding areas of concern to management. 

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Excel
• Teamwork

Core Behavioural Competencies

• Following instructions & procedures
• Coping with pressures & setbacks
• Working with people
• Planning & Organising
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ relevant experience within a Logistics environment

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Core Description

• Responsible and accountable for the daily activities relating to inbound and outbound stock / assets movement within the distribution centre Ensuring operational execution of the stock management process and associated controls, as defined within the Stock Management Policy

Key Deliverables / Primary Functions

Ensure both inbound and outbound stock movement is executed in a timely, effective and efficient manner and executed in line with governing policy standards, controls and technology and in doing so, is positioned to return maximum value to overall stock management- 

• Accurate and timely processing of outbound stock movement, both inventory and assets, across any of the following areas/locations 
• Distribution centre 
• Regional distribution centres replenishments and / or requests 
• Project office replenishments and / or requests 
• Supplier dispatch  
• Internal Assets 
• Technicians Requests 
• Ensure inventory levels are appropriately and effectively managed and duly controlled, through regular stock takes and cycle counts, to ensure inventory levels are maintained in line with acceptable standards. 

Ensures quality assurance standards are upheld, ensuring the Distribution Centre's compliance to the Stock Management Policy and associated controls are sustained- 

• Follow policy, process and technology training, guidance and support from Team Leaders. 
• Escalate unresolved / outstanding areas of concern to management. 

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Excel
• Teamwork

Core Behavioural Competencies

• Following instructions & procedures
• Coping with pressures & setbacks
• Working with people
• Planning & Organising
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ relevant experience within a Logistics environment