Latest Job Opportunities at Nedbank

Job Purpose

• By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.

Job Responsibilities

• Service and manage a portfolio of clients.
• Responsibilities include management of policy renewals, retention, policy amendments, client queries, verification of client data.
• Assisting Risk Advisor in obtaining quotations, onboarding of clients and issuance of policies.
• Adherence to underwriting criteria and application.
• Adherence to service standards and Service Level Agreement (SLA).
• Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
• Support the achievement of the business vision, strategy, and values.
• Achieving development goals.
• FAIS requirements being achieved and fully complied with.
• Comply with Risk standards, policies and procedures as required by Compliance.
• Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Qualification

• Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines)
• First Regulatory Examination: Representatives (RE5)

Minimum Experience Level

• 3-5 years working experience in the short-term insurance industry (Commercial lines) is essential
• Experience working in a short-term insurance brokerage 
• DOFA for Cat 1.2 and 1.6 for 12 months or more

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

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Job Purpose

• To provide client support to Wealth Managers in order to meet business goals and exceed client expectations.

Job Responsibilities

• Perform portfolio reviews, prepare records of advice/review.
• Financial projections using financial planning software
• Understanding of investment and financial planning strategies for high-net-worth, Juristic and individual clients
• Respond to client needs by offering the right service and solution.
• Nurture strong, long-standing client relationships.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the convenience, security and functionality of self-service solutions.
• Provide knowledgeable client service that fosters mutual trust and confidence.
• Discover client's needs through connecting, understanding and delivering financial solutions with care.
• Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Identify cross-selling opportunities through client engagement and quality conversations.
• Facilitate the sales process by informing clients of the product features and benefits.
• Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
• Provide complete solution to clients by networking and collaborating with internal stakeholders.
• Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
• Identify and recommend opportunities to enhance processes, systems and policies.

Job Responsibilities Continue

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Achieve business objectives and identify and execute on quality sales leads.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce/Finance/Investments/Economics

Minimum Experience Level

• 3 years' Private Banking/ Investment House Client Service and Para-Planning experience.
• CRM D-365 & Active Ops system experience is highly advantageous

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 2-3 years' Business Service experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• 2-3 years' Relationship management experience would be an advantage

Requirements

• Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers) is preferred
• NQF Level 5 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

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Job Purpose

• Group Compliance (Shared Services Compliance) is recruiting for a Compliance Specialist. The incumbent will provide advice, guidance, oversight, and assurance on the adherence to compliance practices in Group HR to ensure compliance risks for applicable legislation are identified, assessed, managed and reported on. Strong knowledge of Labour Law is essential e.g. Basic Conditions of Employment Act, Employment Equity Act etc. 

Job Responsibilities

• Build and maintain stakeholder relationships and ensure the profile of Shared Services Compliance is both elevated and maintained.
• Develop and maintain a clear understanding of the scope and nature of the business conducted by the cluster.
• Adopt and adhere to a risk-based approach in the management of compliance risk as per the Nedbank Compliance Framework.
• Develop a solid understanding of all core and/or high-risk legislation that applies to the cluster.
• Keep abreast of all regulatory developments/changes that may potentially impact the cluster and engaging relevant stakeholders on a timely basis to ensure business readiness and ongoing compliance risk management.
• Providing advisory services in the review of policies and implementation of regulatory projects.
• Execution of the annual Compliance Coverage Plan for the cluster within set timelines.
• End to end compliance risk management for the cluster (identify, assess, manage, monitor and report – including but not limited to tracking of findings and committee reporting / submissions).
• Manage co-ordinated assurance relationships.
• Contribute to the creation of a compliance culture, training and awareness in the cluster by becoming a trusted advisor to business (whilst maintaining independence)
• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, including CSI.
• Challenge the status quo.
• Reinforce an ethical culture.
• Understand and embrace Nedbank’s vision and values, leading by example.

Essential Qualifications- NQF Level

• National 1st Degrees/Advanced Diplomas
• Bachelor of Commerce: Accounting / Risk Management / Auditing /Economics
• LLB

Preferred Qualification

• Postgraduate Qualification: Compliance / Risk Management / Auditing/ Accounting/Economics/Law

Preferred Certifications

• Compliance Institute of South Africa (CISA) certification preferred, not essential

Minimum Experience Level

•     3-5 years in a compliance/risk/governance/auditing role

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Job Purpose

To lead the payment acceptance technology unit within Nedbank with specific focus on: 

• P&L Management of the POS estate across all terminal trading channels
• Implementing, utilising Android POS capability to provide optimal cost of ownership while maximising and capitalising on revenue generating avenues
• Terminal Life Cycle Management (Alignment to best practice, Procure, Maintain, Dispose, Replacements and POS Value stream and CVP management)
• Direct management of the Repair centre as well the POS administration team

Job Responsibilities

• Leverage comprehensive market and industry insights to outperform the competitors.
• Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Enhanced the credibility and value-add of the function.
• Contribute to department budget by providing input to operational forecast.
• Minimise operational costs by managing cost effectively within budget.
• Increase Nedbank's market share and revenue through the Payment acceptance technology function.
• Reduce revenue leakage by optimising revenue collection processes.
• Short-term results achieved while ensuring long-term growth.
• Optimised/improved organisation, systems and processes in ways that delivered productivity gains and service excellence.
• Decisions made in the best interest of the business, not just the function.
• Problems solved at the lowest possible level 4.
• Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
• Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
• Obtain and provide feedback by meeting with internal and external stakeholders.
• Highlight risk by reporting exceptions.
• Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
• Ensure accuracy by implementing preventative and corrective activities.
• Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
• Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
• Meet reporting requirements by compiling and contributing to reports.
• Make and implement informed business decisions by analysing operational/business reports.
• Optimise productivity by implementing capacity management principles.
• Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree or diploma in related area (finance, credit, business management, administration, project management)

Minimum Experience Level

• 5 years at a strategic level plus 6-8 years at an operational level in a corporate environment

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Job Purpose

• To lead in developing and monitoring the implementation of the Operational Risk Management Framework as well as the Enterprisewide Risk Management Framework in the Nedbank Africa Regions and its subsidiaries, to comply with regulatory requirements and ensure alignment to international best practice.  To facilitate the embedding of the ORMF and ERMF into business processes in the second line of defence.

Job Responsibilities

• Risk Strategy 
• Provide strategic leadership, guidance, and direction in Group Operational Risk Management (GORM)  and Enterprisewide Risk Management to the Group.
• Enable long-term competitiveness through the management, measurement, and mitigation of Enterprisewide  and operational risks.
• Achieve Group Operational & Enterprisewide Risk strategy within budget and timelines.
• Make Operational Risk Management (ORM) & Enterprisewide Risk Management (ERM) decisions in the best interest of the enterprise and ensure the sub-functions are compliant with regulations.
• Oversee the GORM strategy and business planning process in consultation with all relevant stakeholders and align to the Group's strategic planning cycles. 
• Ensure the business plan is within the context of the bank's strategic framework.
• Create documentation to operationalise the GORM strategy.
• Translate the Group strategy into annual plans and set short-term ORM & ERM objectives. 
• Lead the implementation of the ORM & ERM frameworks across all Clusters. 
• Manage the development, maintenance, and delivery of the GORM framework across the Group.
• Enable competitive advantage for the Group by implementing innovative GORM solutions and continuous improvements. 
• Operational Risk Management 
• Ensure the Group implements sound ORM & ERM practices. 
• Incorporate King III (and IV) principles in the ORM principles deployed.
• Champion innovation and best practice enhancements in ORM & ERM. 
• Meet all risk management requirements as posed by the legislative, regulatory, and business environment.
• Deliver improved business results by providing strategic advice to the Group on the Advanced Measurement Approach (AMA), the New Standardised Approach (NSA), modelling, operational risk systems and operational risk management.
• Assess the relevance of the top international risks/emerging risks to the enterprise. 

Job Responsibilities Continue

• Maintain relationships with stakeholders in various Regions. 
• Attend industry forums to build networks, share knowledge, keep abreast of trends, raise the profile of GORM practices, and obtain knowledge to achieve enterprise objectives. 
• Encourage and support cross functional cooperation to create a climate of teamwork and enable workforce upskilling. 
• Provide consistent and continuous training and development on Operational Risk Management  and Enterprisewide Risk management needs.

Minimum Experience Level

• 10 years financial services experience in a senior position within Risk.

Preferred Qualification

• BCom in Risk Management, Finance, Financial Management, Accounting, Auditing, or Information Systems 

Essential Certifications

• Professional Risk Manager (PRM), Financial Risk Manager (FRM) and/or Project Management Professional (PMP)

Preferred Certifications

• CA(SA), CFA
• SMP or equivalent MBA or equivalent

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Job Purpose

• To perform assurance reviews across the bank’s business clusters and manage stakeholder relationships to ensure market conduct risk is mitigated in accordance with Nedbank Group standards. To achieve this, the Market Conduct Risk Assurance Manager will support the Head of Market Conduct Risk Assurance with the planning, delivery and performance of Market Conduct Risk Assurance activities. 

Job Responsibilities

• Strategic Insights & Client Centricity
• Stay abreast of developments in field of expertise, emerging risks and industry trends (including competitors and digital trends).
• Understand current business strategy, reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to update the annual risk-based annual audit plan, in order to support relevant Assurance reporting.
• Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the assurance approach.
• Contribute to the overall Market Conduct Risk assurance strategy and planning process.

Transformational Assurance

• Lead and execute assurance assignment planning, fieldwork and reporting in line with the assurance methodology.
• Seek opportunities to improve business processes, models, and systems through agile thinking.
• Identify and assess the design adequacy and operational effectiveness of manual and automated controls within the scope of work and utilizing data analytics. Adequacy and effectiveness will be conducted on the alignment, adherence and escalation of Market Conduct      principles. 
• Perform mystery shopping activities to evaluate and ensure compliance with company standards and enhance the overall customer experience as part of assurance reviews.
• Perform outcomes testing activities to assess the effectiveness of processes and controls, ensuring alignment with regulatory requirements and organisational standards as part of assurance reviews. Outcomes testing will be conducted on the alignment, adherence and escalation of Market Conduct principles. 
• Identify and ensure compliance with relevant market conduct principles, guidelines and policies in line with assurance scope.
• Influence stakeholders to address inefficiencies in resolving findings through utilising professional experience in demonstrating benefits of best practice.
• Ensure continuous improvement of the quality of assurance through providing professional insights.
• Ensure improved productivity and efficiency and the delivery of projects and assurance assignment within agreed timelines.
• Achieve operational excellence and support the implementation of business optimisation improvement in assurance.
• Apply professional judgement in all assurance interactions.
• Deal with complex verbal and documented information and data in the assurance process.
• Digital Platform & Data Driven Assurance reviews: Apply knowledge of banking sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and      determine best approach and testing strategy to provide insightful reporting.
• Identify and assess the client impact of material IT incidents to ensure timely resolution and maintaining service continuity and client satisfaction.

Job Responsibilities Continue

• Integrated Risk and Control Environment
• Engage with business and the risk, compliance and audit community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.

Impactful Reporting

• Prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of market conduct risk to be a strategic and competitive differentiator for Nedbank.
• The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums.

Business Partner Relationships

• Build and maintain an open and constructive relationship during and outside of scheduled as a Trusted Advisor with senior internal and external stakeholders including Business Executives and the risk, compliance and internal audit community.
• Build trusting relationships and improve credibility and quality of assurance outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.

Effective Leadership

• Create an environment of teamwork that contributes to Group Market Conduct Risk.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Internal Auditing (Honours)
• Charted Accounting [CA (SA)]
• Chartered Institute of Management Accountants (CIMA)

Preferred Certifications

• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)

Minimum Experience Level

• 5+ years in banking/ financial services industry experience (preferably within Auditing or Risk)
• 5+ years’ experience (minimum 5 years) with Internal auditing.
• 5+ years’ experience (minimum 5 years) with risk management experience.

Type of Exposure

• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Ability to handle and resolve conflict. 
• Sharing information in different ways to increase stakeholders understanding.
• Building and maintaining effective relationships with Risk community and other internal and external stakeholders.
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Financial services; preferable banking – retail and commercial exposure (products and or/channels)
• Communicating standards to others
• Consolidate data from various sources and identify/interpret trends.

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Job Purpose

• To facilitate in-depth, leadership development and cultural transformation related interventions for senior and middle management, to enable large scale culture change in the leadership of Nedbank and to create a bank-wide community of leaders who live the values of the bank.

Job Responsibilities

• Build sound professional relationships by engaging with all required stakeholders.
• Meet client needs and their desired outcomes through designing and customising Organisational Effectiveness (OE) interventions.
• Smooth the flow of work by agreeing upon the designed workshop outcomes, meeting with the business Team Leaders.
• Develop trusting and professional internal relationships. Develop on-going collaborative working partnerships with senior leaders and managers.
• Manage the on-going intervention process and multiple client engagements to manage expectations and keep stakeholders informed
• Deliver per business needs by engaging the intact team and addressing questions, managing anxiety and explaining organisation purpose.
• Meet stakeholder workshop requirements and workshop deliverables through facilitation.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth (Includes CPD points maintenance in line with HPCSA). 
• Understand and embrace the Nedbank vision and values, leading by example.
• Improve business processes and systems and provide input to enhance processes that will improve the functioning of stakeholders' businesses. Adapt process and procedures to accommodate group needs.
• Ensure each intervention is completed to plan.
• Exercise effective resource use and allocation, produce balanced outputs in terms of quality, cost, business expectations and compliance.
• Ensure a productive outcome and comply with risk standards.
• Guide small and large groups by facilitating individual and group engagement and participation and ensuring that the desired outcomes are achieved,
• Ensure room set-up is suitable for workshop needs by identifying and resolving work obstacles and problems effectively and by liaising with the venue manager, finding contingency options.
• Contribute to standards, procedures, processes and policies.
• Improve client service and align to the RBB Service Excellence framework.
• Support participants by raising employee wellness awareness during facilitated sessions and by providing contact details of the Momentum EAP during facilitation of interventions.
• Provide support for ad-hoc projects relating to culture, DEI and other required projects.
• Provide change management support to the business during business change events.
• Deliver projects effectively and efficiently.
• Provide advice and feedback relating to organisational themes emerging from facilitated interventions.

Essential Qualifications - NQF Level

• Master’s Degree
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Master's Degree in Industrial Psychology or Psychology or a Psychometrist
• Must be registered with the HPCSA (Essential job requirement)

Minimum Experience Level

• 5 - 10 years' experience in OD, Coaching, Facilitation, Management Consulting and Change Management

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Job Purpose

• The purpose of the Data Engineer is to leverage their data expertise and data related technologies, in line with the Nedbank Data Architecture Roadmap, to advance technical thought leadership for the Enterprise, deliver fit for purpose data products, and support data initiatives. In addition, Data Engineers enhance the data infrastructure of the bank to enable advanced analytics, machine learning and artificial intelligence by providing clean, usable data to stakeholders. They also create data pipelines, Ingestion, provisioning, streaming, self service, API and solutions around big data that support the Bank's strategy to become a data driven organisation.

Job Responsibilities

• Responsible for the maintenance, improvement, cleaning, and manipulation of data in the bank's operational and analytics databases.
• Data Infrastructure: Build and manage scalable, optimised, supported, tested, secure, and reliable data infrastucture eg using Infrastructure and Databases (DB2, PostgreSQL, MSSQL, HBase, NoSQL, etc), Data Lakes Storage (Azure Data Lake Gen 2), Cloud-based solutions (SAS , Azure Databricks, Azure Data Factory, HDInsight), Data Platforms (SAS, Ab Initio, Denodo, Netezza, Azure Cloud). Ensure data security and privacy in collaboration with Information Security, CISO and Data Governance
• Data Pipeline Build (Ingestion, Provisioning, Streaming and API): Build and maintain data pipelines to:
•  create data pipelines for data integration (Data Ingestion, Data Provisioning and Data Streaming) utilising both On Premise tool sets and Cloud Data Engineering tool sets
• efficiently extract data (Data Acquisition) from Golden Sources, Trusted sources and Writebacks with data integration from multiple sources, formats and structures
• load the Nedbank Data Warehouse (Data Reservoir, Atomic Data Warehouse, Enterprise Data Mart) 
• provide data to the respective Lines of Business Marts, Regulatory Marts and Compliance Marts through self service data virtualisation
• provide data to applications or Nedbank Data consumers
• transform data to a common data model for reporting and data analysis, and to provide data in a consistent, useable format to Nedbank data stakeholders
• handle big data technologies (Hadoop), streaming (KAFKA) and data Replication (IBM Inphosphere Data Replication)
• drive utilisation of data integration tools ( Ab Initio) and Cloud data integration tools (Azure Data Factory and Azure Data Bricks)
• Data Modelling and Schema Build: In collaboration with Data Modellers, create data models and database schemas on the Data Reservoir, Data Lake, Atomic Data Warehouse and Enterprise Data Marts.
• Nedbank Data Warehouse Automation: Automate, monitor and improve the performance of data pipelines.
• Collaboration: Collaborate with Data Analysts, Software Engineers, Data Modelers, Data Scientistsm Scrum Masers and Data Warehouse teams as part of a squad to contribute to the data architecture detail designs and take ownership of Epics end-to-end and ensure that data solutions deliver business value.
• Data Quality and Data Governance: Ensure that reasonable data quality checks are implemented in the data pipelines to maintain a high level of data accuracy, consistency and security.
• Performance and Optimisation: Ensure the performance of the Nedbank data warehouse, integration patterns, batch and real time jobs, streaming and API's.
• API Development: Build API's that enable the Data Driven Organisation, ensuring that the data warehouse is optimised for API's by collaborating with Software Engineers.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Field of Study: Bcom, BSc, BEng

Preferred Certifications

• Cloud (Azure, AWS), DEVOPS or Data engineering certification.
• Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist. 

Minimum Experience Level

• Total number of years of experience:3 - 6 years
• Experienced at working independently within a squad and has the demonstrated knowledge and skills to deliver data outcomes without supervision.
• Experience designing, building, and maintaining data warehouses and data lakes.
• Experience with big data technologies such as Hadoop, Spark, and Hive.
• Experience with programming languages such as Python, Java, and SQL.
• Experience with relational databases and NoSQL databases.
• Experience with cloud computing platforms such as AWS, Azure, and GCP.
• Experience with data visualization tools.
• Result-driven, analytical creative thinker, with demonstrated ability for innovative problem solving.   

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Job Purpose

• To provide strategic leadership and guidance to teams by providing independent assurance of the control environment to the Nedbank Group Audit Committee and ensuring effective risk management practices are implemented across Nedbank. In addition, in the role of business partner, engage with stakeholders in respect of industry best practice and changing landscape, emerging risks and large, complex digital initiatives.

Job Responsibilities

Strategic insights & Client Centricity

• Stay abreast of developments in field of expertise, emerging risks and industry trends (includingcompetitors and digital trends) and impart knowledge to the team.
• Understand current business strategy, reality, impact of transformation, digital initiatives, risks andexpectations and consider key and/or emerging risks to guide team and update the annual risk-basedannual audit plan, in order to support relevant GIA reporting.
• Remain commercially minded with a Nedbank client centric approach and understand the broaderbusiness strategy in the auditing approach.

Transformational Assurance

• Provide assurance on large and complex programmes and assess risks which could impede theachievement of objectives and benefits.
• Provide guidance to the audit team and where necessary execute audit assignment planning, fieldworkand reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors(IIA), including file completion.
• Seek opportunities to improve business processes, models and systems through agile thinking.
• Understand and assess the design adequacy and operational effectiveness of manual and automatedcontrols within audit scope and utilising data analytics.
• Understand and ensure compliance with relevant laws, regulations and guidelines in line with auditscope.
• Influence stakeholders to address inefficiencies in resolving audit findings through utilising professionalexperience in demonstrating benefits of best audit practice.
• Accountable for continuous improvement of the quality of audits through providing professional insights.
• Ensure improved productivity and efficiency and the delivery of projects within agreed timelines.
• Achieve operational excellence and support the implementation of business optimisation improvementin GIA.
• Apply professional judgement in all audit interactions.
• Deal with complex verbal and documented information and data in the audit process.
• Manage capacity and resource planning and co-sourcing requirements.
• Manage, monitor and report budgetary information (including planned and actual hours, transfer pricing,forecast of hours to be billed).

Digital Platform & Data Driven Audits

• Apply knowledge of banking sector, digital transformation, and emerging risks to assess and engagewith stakeholders on large-scale and complex changing environments, data, IT infrastructure andtechnology and determine best approach and testing strategy to provide insightful reporting.
• Develop and build continuous monitoring capability.
• Provide guidance and transfer skill to the team.

Job Responsibilities Continue

Integrated Risk and Control Environment

• Engage with the risk and compliance community to ensure coordinated assurance approach and assessment of risk and control to ensure audit plan coverage and scope is appropriately assessment and defined.
• Ensure inefficiencies and duplication of efforts are limited and minimize disruption to stakeholders.
• Impactful Reporting
• Review and prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank.
• The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums, including Group Audit Committee.

Innovative solutions

• Able to problem solve and find solutions when blockages occur.
• Provide innovative solutions and recommendations which are leading edge, competitive considering emerging risk, changing landscape (including digital and technology initiatives).

Business Partner Relationships

• Build and maintain an open and constructive relationship during and outside of scheduled audits with senior internal and external stakeholders including External Audit and Business Executives and the risk and compliance community.
• Build trusting relationships and improve credibility and quality of audit outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.
• Manage stakeholder expectations and provide stakeholder awareness and education on audit best practices, methodology and audit issues policy.

Effective Leadership

• Create an environment of teamwork that contributes to Group Internal Audit (GIA).
• Collaborate with all teams within GIA, create awareness and demonstrate best practice.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.) and address team issues raised in culture surveys and improve results year on year.
• Contribute to the achievement of GIA targets and ensure transformational targets are met for own team.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• CA (SA)
• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA

Minimum Experience Level

• Minimum 10 years experience (minimum 5 years with the financial services industry). Internal auditing/risk management/compliance experience is preferable. Minimum of 4 years must includepeople management experience.
• Must have a detailed understanding of the RBB environment.
• A detailed understanding of client and channels and is an advantage

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Job Purpose

• We are seeking an experienced and dynamic manager to lead our team of server engineers. The successful candidate will be responsible for managing an enterprise Windows server environment with over 4000 servers, including VMWARE infrastructure and physical servers

Job Responsibilities

• Oversee the operation, maintenance, and procedures of our enterprise Windows server environment.
• Lead a team of server engineers, fostering a collaborative and efficient work environment.
• Develop and implement strategies for server optimization and increased efficiency.
• Ensure the security and integrity of the server environment.
• Coordinate with other IT teams and departments to meet organizational goals.
• Manage all support activities to maintain a highly stable and available enterprise environment.
• Oversee the management of VMWARE infrastructure and physical servers.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 10 Years Managing a Hybrid Cloud Operations Environment
• Excellent knowledge of Windows server setup, configuration, and maintenance.
• Excellent knowledge of VMWARE infrastructure and physical servers.
• Strong leadership skills and experience in managing large teams in a Hybrid Cloud Operation.
• Proven experience in managing large-scale Windows server environments.
• Must have exposure to Banking and Insurance Industry.
• Must have exposure to a DevOps environment

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Job Purpose

• To analyse, interpret, collate, and present financial and non-financial information for the Group Marketing Department at Nedbank. The focus is on designing and delivering reports that drive strategy, enhance decision-making, and support the overall marketing objectives. The role involves providing valuable insights into customer behaviour, marketing technology performance, and competitive analysis to facilitate effective marketing strategies.

Job Responsibilities

Data Visualization/Insights for Group Marketing:

• Develop and design data visualizations and dashboards that provide actionable insights for the Group Marketing team, enhancing decision-making processes.
• Collaborate with marketing stakeholders to understand their analytical needs, translating them into effective visual representations that drive marketing strategies.

Business Stakeholder Management (Relationship Structure):

• Build and maintain strong relationships with business stakeholders, ensuring clear and effective communication of data insights and analytical findings.
• Facilitate regular meetings with stakeholders to gather feedback, refine requirements, and ensure alignment with business objectives.

Supporting the Function of Data Translator:

• Act as a liaison between technical teams and business units, translating complex data findings into understandable and actionable insights for non-technical stakeholders.
• Provide training and support to business users on data interpretation and usage.

Business Requirements Gathering (DataTECH Brief):

• Conduct thorough requirements gathering sessions with business users to understand their data needs and translate them into technical specifications for the DataTECH team.
• Ensure that data solutions align with business goals and provide the necessary insights for decision-making.

Creating Visual Representations:

• Design and create intuitive and interactive data visualizations that effectively communicate key findings and trends.
• Utilize best practices in data visualization to ensure clarity, accuracy, and usability.

Data Exploration:

• Perform exploratory data analysis to identify patterns, correlations, and trends within large datasets.
• Develop data models and hypotheses to support business questions and drive data-driven decision-making.

Dashboard Development:

• Develop and maintain interactive dashboards that provide real-time insights and performance metrics for various business functions.
• Ensure dashboards are user-friendly, visually appealing, and provide meaningful information to stakeholders.

Storytelling with Data:

• Craft compelling data stories that convey insights and recommendations in a clear and engaging manner.
• Present data findings to stakeholders using narrative techniques that highlight key takeaways and implications.

PowerBI / Data Toolbox Utilisation:

• Leverage PowerBI and other data tools to develop and deliver analytical solutions that meet business needs.
• Stay updated with the latest features and capabilities of PowerBI and other data tools to continuously enhance analytical solutions.

Administration of PowerBI Service for GMCA:

• Administer and manage the PowerBI service for the Group Marketing Communication and Advertising (GMCA) team, ensuring data security and accessibility.
• Monitor usage and performance of PowerBI reports and dashboards, optimizing for efficiency and effectiveness.

Data Democratization and Fluency:

• Promote data democratization by enabling self-service data access and analysis for business users.
• Measure and improve data fluency across the organization, providing training and resources to enhance data literacy.

People Specification

• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom in Marketing, Business Analytics, or a related field
• Preferred Certifications
• DAMA
• Business analysis
• Microsoft Certified Solutions Experts (MCSE): Business Intelligence 
• Certification in a specific BI Tool (e.g. Power BI)

Minimum Experience Level

• 7 - 10 years