Latest Jobs at NTT Ltd.

Your day at NTT DATA

• The Team Lead, Technical Services is an entry level management role, responsible for ensuring the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
• The primary objective of this role is to ensure zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions.
• The Team Lead, Technical Services focuses on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists.
• This is an entry level people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment.

Key responsibilities:

• Provides operational management team of individuals accountable for service offer management.
• Manage a 24/7 NOC environment using monitoring tools to provide pro-active services
• Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
• Investigates and resolves client problems relating to WAN Connectivity which have been escalated by the team.
• Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
• Investigates all line support calls and identify the root cause of incidents, events and problems to ensure proactive future management.
• Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions.
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by company procedures.
• Follows the required handover procedures for shift changes to ensure service continuity and manage resource allocation to achieve service level agreements.
• Assists with the analysis of statistics and other data to determine the level of client service provided.
• Contributes to and assists with the maintenance of the information technology site plan.
• Assists with the identification of user and employee training requirements.
• Troubleshooting: Strong analytical and problem-solving skills for incident response and troubleshooting.

To thrive in this role, you need to have:

• Knowledge of technical services, IT service management, and related technologies.
• Knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
• Knowledge and experience working with monitoring systems like Logic Monitor, SCOM or Solar Winds
• Understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
• Good client-facing and communication skills, with the ability to build and maintain strong client relationships.
• Entry level management qualities, including the ability to learn the skills to inspire and mentor a team.
• Displays the ability to facilitate presentation of technical and complex matters to a diverse audience.
• Displays the ability to analyze data and produce reports on issues and recommend resolutions.
• Knowledge of ITIL (Information Technology Infrastructure Library) practices.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Knowledge of Agile and SCRUM methodologies

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Business or Information Technology or related field.
• ITIL certification
• SAFe Practitioner certification is desirable
• Relevant technical certifications (CCNA) as required

Required experience:

• Relevant demonstrated experience in similar role within a related global technology environment.
• Minimum 2 years' experience operationally managing a technical team.
• Relevant experience dealing with clients and managing service levels.
• Relevant stakeholder engagement experience.
• Relevant experience working in a technical environment supporting networks and using monitoring tools.

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Your day at NTT DATA

• The Senior Vendor Relations Specialist is an advanced subject matter expert, responsible for client satisfaction by ensuring that services are delivered according to agreed service level agreements (SLA) and other contractual performance requirements.
• This role has the required advanced ability to manage coordinated delivery of service and manage compliance to agreed performance standards.

Key responsibilities:

• Respond to new or changed business needs and/or services and determine and define the requirement for new or updating existing vendor contracts.
• Negotiate service level agreements with vendors that meet business requirements.
• Agrees and signs the required contract with the vendor, ensuring conformance to strategy and process.
• Analyse vendor performance against contract and provide feedback to relevant stakeholders on performance delivery.
• Work with commercial and contract management team to process contract renewals, managing schedule of contract termination dates to meet renewal or termination process requirements.
• Agree points of interaction and escalation with the client and vendor, ensuring the continuous delivery of the service according to the SLA.
• Ensure that the scope of services offered by the vendor is delivered against and that the quality of service delivered is managed appropriately.
• Determines the impact of service improvements identified in relation to the vendor and documents and ensures the appropriate actions are implemented by the vendor.
• Obtain vendor programme requirements and provide information to business on the gaps and requirements to close these in order to maintain the chosen level of vendor accreditation.
• Monitor and analyse trends in company spending and inventory control in order to make recommendations for the future, and to identify areas for possible savings.
• Develop, establish, implement, and enforce supplier and outsourcer guidelines, obligations, and service level agreements to the organisation.
• Maintain a catalogue of preferred suppliers/vendors and develop performance metrics for each category of vendor.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Ability to establish strong relationships with internal stakeholders and external stakeholders.
• Excellent written and verbal communication skills.
• Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
• Advanced knowledge of accounting, finance, marketing, and logistics.
• Ability to work in high-pressure environments.
• Ability to manage urgent and complex tasks simultaneously.
• Advanced business acumen and commercial skills.
• Passionate, strong initiative, self-driven with commitment to succeed.
• Displays excellent persuasion and influencing ability.
• Detailed, meticulous and highly organized.
• Proactive in approach with excellent facilitation skills.

Academic qualifications and certifications:

• Bachelor's degree in supply chain management, marketing, business administration, or a related field.
• ITIL certification is preferable.

Required experience:

• Advanced demonstrated contract / supplier management experience preferably in a multi-national environment.
• Advanced stakeholder engagement experience.
• Advanced demonstrated understanding of the contract lifecycle management.
• Advanced experience managing expectations when balancing alternatives against business and financial constraints.
   

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Your day at NTT DATA

• As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.
• Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
• You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.
• Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

To thrive in this role, you need to have:

• Moderate-level experience in managed services roles handling cross-technology infrastructure.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes and experience working with vendors and third parties.
• Proficiency in planning activities and projects, taking changing circumstances into account.
• Ability to work longer hours when necessary and adapt to changing circumstances with ease.
• Proven ability to communicate effectively and work across different cultures and social groups.
• Positive outlook and ability to work well under pressure.
• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
• Bachelor's degree in IT/Computing or equivalent work experience.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to)
• Microsoft Certified: Azure Administrator Associate
• AWS Certified: Solutions Architect Associate
• Veeam Certified Engineer
• VMware certified Professional: DATA Centre Virtualization
• Zerto, pure, vxrail
• Google Cloud Platform (gcp)
• Oracle Cloud Infrastructure (oci)

Required experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

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Your day at NTT DATA

• We’re seeking a dynamic Director, Commercial Architecture to join our executive leadership team. This strategic role is pivotal in driving profitability, shaping commercial strategy, and ensuring client relevance through innovative deal structuring and governance. You’ll lead and inspire a team of senior commercial architects and managers, championing operational excellence and fostering a collaborative culture that thrives on precision, agility, and innovation.

Key responsibilities:

• Lead and manage the preparation of client proposals and commercial deals.
• Ensure all offers comply with internal commercial policies and procedures.
• Guide stakeholders in evaluating deal costs and structuring terms.
• Oversee and enforce governance frameworks and methodologies.
• Advise sales teams on complex, high-value deal structuring and viability.
• Drive implementation and oversight of approval workflows and matrices.
• Review deal metrics regularly to monitor pricing strategies and compliance.
• Develop innovative, risk-managed deal structures and offerings.
• Mentor and coach the commercial team to improve contract execution.

To thrive in this role, you need to have:

• Proven leadership in commercial strategy, operations, and team management.
• Exceptional negotiation, contracting, and analytical problem-solving skills.
• Executive-level communication and interpersonal finesse.
• Strategic mindset with strong business and financial acumen.
• Ability to lead transformation and influence cross-functional teams.
• Composure in high-pressure environments and complex decision-making.
• Deep understanding of industry regulations and compliance standards.
• Ability to lead change and manage organisational and high-level process changes.

Academic qualifications and Experience:

• Bachelor's degree in business administration, Finance or related field (Master’s or MBA preferred).
• Extensive experience in commercial leadership roles, within a similar environment or industry
• Extensive experience working within a commercial or similar role, preferably within a global IT services organization.
• Expertise in contract negotiation, revenue recognition, and Salesforce.com.
• Demonstrated success in cross-functional collaboration and business strategy.

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Your day at NTT DATA

• The Marketing Specialist is a seasoned subject matter expert, responsible for assisting with the coordination and management of all aspects of marketing.
• This role contributes to the development of marketing campaigns, targeted programs, internal and external communications, partner marketing, sales content and/or pipeline development activities.

Key responsibilities:

• Coordinates and contributes to the development and execution of marketing campaigns.
• Works closely with the Marketing team to assist with the development and execution of marketing activities in line with business objectives and revenue targets.
• Assists with the development and maintenance of the marketing activity calendar and supporting information.
• Supports the marketing activity owners to perform the readiness planning that ensures that all stakeholders understand the campaign mechanisms, timing, requirements and metrics.
• Works closely with relevant stakeholders, to assist with the tracking and measurement of the success of these demand generation programs.
• Participates in the execution of programs such as one-on-one campaigns, specific collateral, and other sales aids that generate new opportunities and/or close sales deals.
• Coordinates and delivers content, tools and materials for internal and external communications.
• Engages in and assists with the facilitation of sales enablement activities that create alignment between sales, marketing and key partners.
• Collaborates with the Sales Enablement teams to ensure that sales enablement components feature prominently in all relevant communications.
• Supports the creation and coordination of programs that contribute to partners committing investment for incremental marketing activities or resources in the appropriate areas.
• Supports the development of marketing collateral that enable sales and generate interest, including contributing to bid and proposal content
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned knowledge and understanding of all relevant industry standards.
• Seasoned knowledge and understanding of best practices for marketing.
• Excellent written and verbal communication skills, including the ability to be influential and persuasive with stakeholders.
• Excellent ability to interact with a variety of internal team members at different levels in the organization.
• Demonstrates good understanding of the features and benefit of the company’s products and services.
• Seasoned understanding how databases are utilized in effective marketing.
• Excellent ability to articulate company's value proposition.
• Excellent ability to work with and manage many projects within the required deadlines.
• Seasoned awareness of data privacy and compliance as they relate to marketing activities.
• Seasoned knowledge of A/B testing principles and tools to optimize marketing campaigns by experimenting with different variations.
• Seasoned understanding of conversion rate optimization (CRO) principles and tools to improve website and landing page conversions.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Marketing Management or related field.

Required experience:

• Seasoned professional experience with a strong background in all aspects of marketing.
• Proven work experience as a Marketing Specialist.
• Seasoned hands-on experience with marketing service delivery software.
• Seasoned hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365.

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Your day at NTT DATA

• The Skilled Critical Facilities Maintenance Technician has a substantial understanding of their role and applies their knowledge and skill to carry out their responsibilities relating to the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.
• This role maintains and follows the processes that maximize customer uptime in the most cost-effective way. This role also ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.
• The Skilled Critical Facilities Maintenance Technician acts as an informal team leader, fostering a collaborative and innovative team culture focused on achieving operational excellence.

Key responsibilities:

• Develops creative approaches to keeping operational costs to a minimum, improves efficiency, and implements new strategies. Systems of responsibility include -
• Mechanical responsibilities include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
• Electrical responsibilities include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
• Fire Life Safety responsibilities includes wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
• Tests performance of electromechanical assemblies and electronic voltmeters.
• Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.
• Inspects parts for surface defects.
• Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.
• Aligns, fits or assembles component parts, using hand or power tools.
• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include - Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control.
• Analyses systems to ensure best practices for both internal and external customers.
• Provides feedback to relevant teams on the effectiveness of existing standards and processes.
• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades.
• Works with relevant teams to track and complete an aggressive preventive and predictive maintenance program.
• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.
• Manages systems to avoid unplanned customer-impacting events.
• Works with relevant teams to determine maintenance requirements for mechanical, electrical, and fire life safety systems.
• Performs other duties as assigned.

Knowledge, Skills and Attributes:

• Understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following - electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems.
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
• Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
• Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems.
• Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal.
• Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including -
• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Water Treatment Systems
• VFD’s and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• Water heaters
• Water/Air filters
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Double Interlock Pre-Action Systems
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project).
• Ability to communicate effectively with customers and internal staff and effectively work in team environment
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
• Ability to learn quickly and address issues as they arise during normal working hours or after hours.
• Ability to logically analyze and solve problems.
• Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.).
• Ability to operate electrical tools such as a multi-meter or infrared camera.
• Possess critical thinking and complex problem-solving skills

Academic qualifications and certifications:

• HVAC qualification.
• Mobile Elevated Platform Operator certification (Advantageous).
• Equivalent work-related experience required.
• CPR/First Aid and NFPA70E Certification (can be gained during course of employment).

Required experience:

• Solid demonstrated experience in a similar role gained within a data center facilities environment
• Solid demonstrated experience in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant)
• Relevant demonstrated experience as a critical facilities maintenance team leader
• Solid demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including -
• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Water Treatment Systems
• VFD’s and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• Water heaters
• Water/Air filters
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems,
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Double Interlock Pre-Action Systems