Learnership & Internship Opportunities at Sasria

Job Advert Summary    

The learner should be able to process and handle claims within the delegated authority by ensuring validity, assessing liability and negotiating settlement, whilst ensuring excellent customer service and cost containment.

The management of claims should be within the governed framework to ensure compliance with the short term insurance regulations.

Minimum Requirements    
Minimum Qualifications:

• National Senior Certificate/ Matric.

*Please note that preference will be given to people with disabilities*

Duties and Responsibilities    
Administration and Claims processing

• Perform administration functions – registration of new claims and loading (and authorization) payments.
• Examine and validate new claims and any related documentation thereof.
• Adjust claims and ensure that the merits are inline with Sasria policy cover.
• Ensure that the appropriate documents supporting the quantum are received and the calculations are correct.
• Perform document diary maintenance on IMS system.
• Update the reserve as per reserving policy and keep a regular follow-up outstanding proof of quantum.
• Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim within delegated authority.
• Approve claims within delegated authority after verification of all documents and validation thereof under the policy cover.
• Escalate complex and contentious claims to Supervisor.
• Manage and ensure that all other external resources and handle the claim within the required procedures and Sasria philosophy.
• Update notes on the system regularly to ensure notes reflect latest status of claim.
• Inform underwriting department of gaps in cover, omitted documents as well as losses/ gains on premium.
• Handle all customer enquiries and queries promptly and in-line with policy.

 Agency/ Broker Liaison

• Negotiate the settlement of claims.
• Liaise with Agent companies and brokers regularly on the progress of the claim.
• Update all relevant stakeholders on the progress of the claim.

 Perform ad hoc tasks

• Perform any reasonable tasks as and when required by the Line Manager.

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Job Advert Summary    
The incumbent will be required to work closely with the underwriter and Specialist for training, coaching and guidance, on the following underwriting tasks:

• Development and review the Sasria policy wordings and guidelines to ensure consistency in the management of the Sasria business by the Agents.
• Dissemination of product knowledge to the industry.
• Product development and enhancement.
• Loss ratio management.
• Managing technical queries from the industry.
• Ensuring that product pricing is in line with the risk exposure.

Minimum Requirements    
Minimum Qualifications:

• Bcom in Business management, Risk Management or Insurance.
• National Senior Certificate / Matric.

Minimum Experience:

• None (should however be able to demonstrate professionalism, hard-work and be able to grasp concepts swiftly).

Please note that preference will be given to people with disabilities.

Duties and Responsibilities    
Strategic Alignment 

• Increasing capacity and knowledge of Sasria business in order to have skills to tap into whenever the need arises.

Underwriting management

• Participate in reviewing terms and conditions of products.
• Participate in reviewing our regulations and policy wordings to ensure they remain relevant and up to date.
• Assist in monitoring the loss ratio movement per class of business.
• Monitor and report multi claimants.
• Assist in handling e-mail queries from our stakeholders.
• Participate in conducting research on possible new products and enhancement of existing ones through interactions with the market.
• Participate in the review of product information on our website to ensure its relevance.
• Understand and adhere to client and staff relationships through individual contacts and group meetings.
• Pursues professional development opportunities, including external and internal training and where possible be able to share information gained with co-workers.

Risk management

• Contribute in identifying emerging risks.
• Contribute in establishing required controls to mitigate Underwriting risk.

Training and Support

• Active involvement in development of own skills, through agreeing performance development plan to improve technical and soft skills.

Perform ad hoc tasks

• Perform any reasonable ad hoc tasks as and when required by the organisation.