Maintenance Fibre Technical Assistant (Western Cape) at Frogfoot Networks (Pty) Ltd

Job Description

• Frogfoot is looking for a Maintenance Technical Assistant to join the Maintenance Department. 

Purpose of the Role

• This role is perfect for someone who enjoys assisting the Fibre Technician with network maintenance and supporting the smooth operation of the fibre network.
• You will play a hands-on role in maintaining clean and safe worksites, ensuring tools and equipment are in good condition, helping the fibre installations and testing, and supporting preventative and reactive maintenance activities.

Key Responsibilities

• Assist the Fibre Technician with network maintenance, including preventative and reactive maintenance.
• Maintain a clean and organised work environment at all designated sites (e.g., manholes, surrounding work areas).
• Ensure tools, equipment, and the maintenance vehicle are clean, safe, and in good working order.
• Manage and organise cables on slack brackets.
• Assist with documentation, labelling, and record-keeping requirements.
• Perform OTDR monitoring, relay findings, and save test traces accurately.
• Comply with all SHEQ policies, procedures, and safety standards.
• Keep the vehicle file updated and report any defects or damages.
• Support reinstatements, fibre installations, cable installations, and general field work.
• Perform any additional work-related duties assigned by management.

What You’ll Need to Know

To succeed in this role, you should have:

• Grade 12 (Matric) preferred.
• CFOT certification (advantageous).
• 12 months’ experience in a similar fibre, maintenance, or civil works environment.

Technical Knowledge:

• Civil works.
• Fibre installations.
• Fibre testing.
• Cable installations.
• Windows operating systems.
• Fibre duct installation and cable installation.
• Splicing and fibre testing fundamentals.
• Installation of ONTs and routers.

Working Conditions:

• Field-based environment.
• Extended or irregular hours when required.
• Liaising with various internal teams and external stakeholders.
• Following instructions, maintaining records, and ensuring accurate information capture.
• Handling customer interactions professionally, including during difficult situations.
• Operating within safety, compliance, and procedural standards.

Skills That Will Help You Succeed

• Site build experience.
• Fault finding and troubleshooting.
• Fibre duct and cable installation.
• Fibre splicing and testing.
• Installation of ONTs and routers.
• Ability to check, record, and report technical information accurately.
• Strong organisational skills and ability to follow structured processes.
• Ability to assess and prioritise tasks effectively.
• Practical decision-making and problem-solving skills.
• Ability to work proactively and take initiative.
• Ability to work collaboratively across teams and departments.

Qualities We Value at Frogfoot

• Solution-driven mindset: Ability to identify issues, analyse problems, and implement workable solutions.
• Integrity: Honest, responsible behaviour aligned with organisational values.
• Professionalism: Demonstrates respectful, ethical conduct with colleagues and customers.
• Attention to detail: Thorough, careful, and precise in all tasks.
• Customer orientation: Attentive, polite, and professional when serving customers, even in challenging situations.
• Practical common sense: Ability to make sound, logical decisions on-site.
• Adaptability: Willingness to work irregular hours and adapt to operational needs.
• Team collaboration: Works effectively with diverse teams and stakeholders.