Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Description
Devops & Support
- Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications & to provide recommendations for the continuous improvement of applications
- Partner with senior Product Engineers to support problem resolution & critical thinking processes when the complexity level goes beyond support (coordinate resolution)
- Lead the implementation of all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for products & services in production
- Manage & oversee all application documentation updates, inventories & improvements as well as their distribution to end users & other business stakeholders
- Lead the change & communication planning & implementation processes for all application support processes (Across Tribes & Squads)
- Ensure minimal business operations impact due to upgrades and maintenance activities
- Oversee end to end application implementation and configuration, patches, upgrades and maintenance, and ensuring that application performance meets agreed SLAs and OLAs
- Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, tech products & services in production to prevent and to minimize issues
- Manage applications throughout their lifecycle and lead the application-related aspects of designing, testing, operating and improving technology products & services
- Coordinate with centres of enablement including service engineering, information security, infrastructure & architecture teams to define permissions, guidelines etc. & ensure that the impact of system / platform migrations / changes on applications is minimised
- Act as the expert in application functionality, user workflow, and business processes & build the team to do the same
- Develop expertise in application infrastructure (server, network, security) & broader organization architecture to coach & mentor teams in application support such as upgrades, maintenance etc. and complex issue resolution
- Manage the delivery of SLA’s across application support teams for a particular product & service
- Work with business & tribe leads to define & agree SLA’s for various applications
- Lead the governance, risk & control processes across application teams for a particular product / service including e.g. backup systems, business operations files etc.
- Provide advisory & lead software installation and upgrades, troubleshooting problems and providing resolutions.
- Manage application vendors and suppliers and corresponding license and support contracts where applicable
- Review user programming requests for new applications or modifications, and determine appropriate priority and response.
- Lead RFP processes & make recommendations (feasibilities, business case etc.) for applications being considered for purchase, and provide recommendations based on findings.
- Act as a liaison between business stakeholders and customers, external solution providers, and Tech stakeholders for all application support specific requirements
- Lead the development & implementation of all project & associated integration planning requirements for application support
- Ensure sustainable & consistent efficient and effective application support across application support team including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
- Drive all capability building through a defined and integrated capability building plan for the application across multiple stakeholder groups (end users, 3rd parties etc.)
- Supervise and maintain the organization's repository of applications
- Lead & manage best practice development practices across the application
Application Monitoring & Performance Management
- Conduct ongoing reviews & performance monitoring (proactive & reactive diagnostics) for applications
- Leverage performance insights to advise, coach & guide application users on optimal application usage & management
- Leverage performance monitoring insights to identify risks & opportunities for continuous improvement
- Drive the consistent and sustainable delivery of SLA’s across the application & enhance SLA’s for the benefit of the business based on the monitoring conducted
- Stay ahead of the curve on emerging technologies and development practices to continuously improve applications & their associated performance
- Provide performance & trend reporting to improve advisory services across Tech & for improved customer impact
Governance, Risk & Control
- Hold the one stop shop ‘accountability’ for all governance, risk & controls for identified applications
- Contribute to the enhancement of governance, risk & control procedures across the application
- Enhance & author (or contribute to new) IT processes & standards for application support e.g. post configuration transitions to production, user guidelines, support standards, capacity management, event management etc.
- Ensure application resilience and minimal business disruption related to the application
- Identify technical risks and mitigate these (pre, during & post config, optimization / maintenance)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
- Participate in & in some cases lead the incident management & DR activity for the application – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Deliver on time & on budget (always)
People
- Coach & mentor the support engineering team
- Conduct peer & individual reviews, testing, problem solving within and across the broader team
- Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
- Participate as a subject matter expert in the attraction, retention, resourcing development & development planning of the broader support engineering team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Education
- Bachelor's Degree: Information Technology
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Job Description
- Customer service: Deliver customer service at first point of contact
- Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing
- Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management
- Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Description
- People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Business Management: Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
- Customer Experience: To provide service excellence and achieve customer satisfaction
Education
- National Diplomas and Advanced Certificates: Business, Commerce and Management Studies
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Job Description
Your key accountabilities in this role will include the following;
Strategic Leadership Execution;
- Translating the overall Transactional Banking strategy into key deliverables across Pan-Africa and work with the Transactional Banking ExCo and senior leaders to build the execution plans.
- Developing comprehensive strategies and business plans that drive revenue growth, market expansion, and operational excellence.
- Leading the formulation and execution of the Transactional Banking Scorecard and OKR’s, ensuring alignment with strategic objectives.
- Collaborating with the Transactional Banking ExCo and senior leadership to formulate, execute and track clear Objectives and Key Results (OKRs) that align with the vision and strategic direction of CIB.
Programme Management;
- Monitoring project performance, timelines, and budgets, providing regular updates to senior leadership.
- Aligning the portfolio of change initiatives to CIB strategic principles. Work with business unit managers in Transactional Banking to ensure that their agendas are also in alignment.
- Reviewing the Change portfolio regularly and communicate relevant information to Transactional Banking OpsCo and the Transactional Banking Exco.
Business Enablement and Cross Functional Collaboration;
- Overseeing the design and maintenance of operational activities Transactional Banking and provide advice and guidance on improvement strategic projects and initiatives that are of priority for Transactional Banking
- Building and fostering effective collaboration with other business units, including Sales, Trading, Research, Technology, Banking, People & Culture and Finance to drive Integrated Solutions and optimize resource allocation
Risk Management – Governance & Controls;
- Developing and implementing a robust Governance and Controls Framework to ensure compliance with regulatory requirements and internal policies.
- Overseeing crisis management, resilience, and business continuity planning to ensure operational stability across Transactional Banking.
- Collaborating with compliance and legal teams to ensure effective governance and controls across all Transactional Banking operations to proactively implement measures to mitigate and manage vulnerabilities in the operational environment.
Stakeholder Management;
- Actively promoting the collaborative engagement of internal and external stakeholders including suppliers, clients, call centres, service providers, business partners and other Absa Group entities.
- Being a proactive member of the COO community within the CIB under the direction of the CIB Chief Operations Officer.
- Managing the relationship between all Shared Services capabilities in CIB, Senior Leaders and other business units in CIB.
Operational Excellence;
- Establishing and enforcing operational standards, policies and procedures to ensure smooth and compliant execution of all Transactional Banking activities.
- Identifying operational bottlenecks, inefficiencies and areas for improvement and direct initiatives to enhance processes, technology and workflow through the Business Management and operational teams.
- If you have the required experience and are ready to take on this crucial,exciting and rewarding role, please apply online with your CV that highlights your suitability for the role.
- Commercial Degree
- MBA or CA(SA) or equivalent not essential however it is preferred
- A minimum of 15 years general working experience preferable across multiple industries or multiple disciplines in financial services.
- Risk management exposure of at least 5 years.
- 5 years+ senior management experience
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Objectives:
- To manage key stakeholder relationships within the province for the wholesale, retail and franchise sector
- To attract quality new business into Business Bank
- To achieve contracted advanced growth targets
- To achieve contracted cross sell targets
- To maintain an acceptable risk profile of all new business acquired through proper financial analysis and high-quality applications to Credit
- The Acquisition Dealmaker reports to the Head of Wholesale, Retail and Franchise with support from the National Business Development Managers that are responsible for the various sub sector focuses i.e. Restaurant & Quick Service Restaurants, Wholesale and Retail FMCG, Automotive and Consumer Services.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Key Responsibilities:
- Execute transactions and applications by meticulously vetting and validating all payments (both International and Domestic).
- Engage directly with clients to ensure smooth processing in alignment with established policies and procedures.
- Collaborate as a team player, contributing to risk mitigation through our rigorous Risk Highlight process.
Qualifications:
- Grade 12 or equivalent NQF level 5 qualification.
- 1-2 years of relevant International Payments experience.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Key Responsibilities
- The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:
- Agree collections targets on a monthly basis with the Team Leader in line with portfolio and product targets as communicated by Customer Value Management.
- Meet the minimum productivity requirements for calls on a daily basis to ensure optimization of the collections function and achievement of the monthly collection target.
- Manage customer accounts and calls by logging on to and updating the relevant collections systems including Megallon and Avaya.
- Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome for both the Bank and the customer.
- For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g. account restructures in the case of arrears amounts on multiple products and/or refer the customer for debt review/counselling) to rehabilitate their account.
- These recommendations need to be aligned to the requirements as outlined in the Restructuring and/or Re-Age Policy.
- If no solution can be negotiated, calls must be escalated to the Team Leader for assistance. Update the OCS system upon completion of the negotiation with the customer to indicate the agreement reached. with the customer in terms of the collections option that will be implemented
- Adhere to all Company Policies and Procedures as outlined in the Absa Bank Credit Risk Model etc.
- Fulfil the requirements of and comply to all relevant Acts and Statutory requirements e.g. the National Credit Act.
- Identify fraudulent accounts and escalate these concerns to the Team Leader
- Adhere to internal systems access control policies at all times and report any irregularities to the Team Leader or relevant party.
- Adhere to the internal code of conduct at all times and report any irregularities to the Team Leader or relevant party.
- Complete all compulsory training within the required timeframe.
- Contribute towards an audit rating of sufficient or better by compliance to internal processes, policies and procedures.
- Timeously route all administrative work to the Administrative support team for processing according to the relevant process and procedures.
Education and Experience Required
- National Diploma or equivalent NQF level 5 qualification
- At least 1 - 2 year/s relevant customer and sales experience in a Banking environment
- At least 1-2 years’ experience in Retail Banking
- Complaint and/or query resolution experience
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Duties and Responsibilities:
- Understand the entire Front Arena infrastructure setup, establish relations with business stakeholders and Tech teams across CIB Markets and Digital areas, become the main point of contact for Tech support of Front Arena and Market Risk (FRTB) systems and provide reporting to business about systems stability.
- Contribute to business strategy and drive open actions to completion.
- Schedule and leading meetings to identify product issues, assist with the execution of the roadmap on an ongoing basis and assisting with iterative and daily traction, to achieve Business outcomes.
- Understand Absa CIB Technology landscape, strategic intent, and the role within the broader Absa Technology landscape to meet the needs of key deliverables of the organization.
- Anticipate internal and external factors impacting Front Arena and FRTB applications and implement plans to mitigate risks and capitalize opportunities.
- Manage relationships with external services providers by ongoing engagements with key stakeholders, primarily at senior and executive level.
- Collaborate with the Tech Development, Support, Business and Vendor teams deliver world class Front Arena and Market Risk (FRTB) solutions in South Africa and the Rest of Africa.
- Collaborate with Front Arena and Market Risk (FRTB) consumers to drive new requirements and initiatives from concept through to delivery, including requisite approval processes and post implantation reviews (PIR)
- Ensure strong controls are in place end-to-end and adhered to, including activities related to access, operational processes, legal, compliance and regulatory.
- Responsible for Customer Application Support - Engage L1 & L2 Support, internal & external application users, clients, and vendors on issues and drive incident resolution and ensure ongoing management and support of existing Front Arena and Market Risk (FRTB) Services and associated products.
- Engage and communicate with stakeholders on a regular basis to assess and understand their business requirements.
- Work with the agile delivery team, technical leads, and product management team to build and implement world class technology solutions.
- Ensure all personal developments plan activities are completed within specified time frame.
- Work with Internal and External Auditors where required.
- Create and maintain automation scripts and tools to monitor and support the application.
- Manage and triage application issues, resolving directly or escalating to other teams as necessary.
- Work closely with internal teams and customers in a highly collaborative and communicative environment.
- Support the development and implementation of incident management processes, including tracking, reporting, and insuring timely resolution of issues.
- Write technical documentation and operational procedures for use by other technical support teams.
- Continually improve the monitoring, alerting, and incident remediation procedures.
- Manage and lead the Front Arena and Market Risk teams respectively.
Key critical requirements:
- Bachelor's degree in Computer Science, IT Engineering, or related field, preferred
- Minimum of 5 years of experience in application support, with a strong focus on technical components of Front Arena (ADS, ATS, AMBA, AMB, PACE, APH).
- 8+ years’ Technology experience
- Front Arena Functional experience eg, (Trading Manager, Trade Filters, Query Folders, YieldCurves)
- Proficiency in writing scripts using Bash, Python, ACM, AEL, ADFL.
- Ability to work flexible hours, including shift work and weekend/on-call rotations.
- Hands-on experience with automation tools such as AzureDevOps, Github Actions, Jenkins or similar, preferred.
- Hands-on experience with ticket logging and incident management tools.
- Experience with working in an Agile or DevOps culture will be advantageous.
- Expertise in diagnosing and troubleshooting application issues in a heterogeneous environment.
- Understanding of application integration and architecture.
- Experience in working with Service Level Agreements (SLAs).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
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Key Accountabilities:
People
- Guide and mentor the support team in their day-to-day tasks
- Capacity Planning
- Planning and facilitating personal development plans
- Effective collaboration
- Conflict management
- Facilitating prioritization of work items
- Team Leadership & Functions
Behavioral
- Develop, encourage and nurture collaborative relationships with Tech & Business partners
- Participate in planned activities that are appropriate for own and team development
- Contribute and lead to build a culture of collaboration between Change teams, Architects, Development teams, Testing teams, Project teams and Infrastructure ensuring optimal delivery
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
- Customer Centricity should be a core focus point
- Foster and maintain relationships with key individuals
- Lead by example
Application Support
- Perform application support by supporting business areas on multiple applications
- Manage Incidents & Incident Responses using ITIL framework
- Obtain a deep understanding of business and technical processes which affords for greater production support
- Elicit business process information to support technical processes
- Incident post-mortem and analysis AKA Root Cause Analysis
- Ensure team maintain and follow process
- Facilitate proposed solutions for issues picked while performing production support
- Request and suggest tools to be built by Tech Partners
- Find solutions to problems you may encounter
- Improve monitoring and implement new tools or solutions where necessary
- Strive to be in a proactive state as opposed to reactive
- Identify, develop and drive the automation of daily and mundane tasks
- Be able to document solutions for knowledge share
- Maintain Confluence Knowledgebase
- Build and maintain a network of Tech and business partners
Reporting
- Provide business partners with a snapshot view of previous month
- Real Time reporting to feed into Management Reporting
- Using tools to report to team members and management
- Analyse the data to improve Month on Month performance
- Improve on reporting by requesting feedback from your audience
Other Responsibilities
- Perform Testing when required
- Assist with designing and implementing observability across the estate
- Create and manage CI/CD Pipelines
- Drive Automation
- Continuously improve on personally defined timelines (e.g. each quarter)
- Drive Innovation
- Create and maintain good culture
- To ensure continuous delivery through continuous integration and continuous deployment.
- Assist & lead the process of contingency plans and identify continuity or disaster recovery risks and mitigation plans
- Facilitate Security Patching
- Willing to learn and responsible for Personal Development is a must
Strongly advantageous:
- Strong understanding CI/CD methodology
- Familiar with scripting
- Experience and familiar with modern system practices such as Infrastructure as Code, Config Management, Containers, Container Orchestrators, etc.
- Excellent communication skills, accustomed to share knowledge internally or to other areas.
- Experience mentoring and guiding other people or team members.
- Familiar with DevOps paradigm
- Experience with Observability tools and technologies (e.g. Prometheus, Grafana stack, Elastic, Loki, New Relic, OpenTelemetry, etc.)
- Experience in Cloud Computing – Any cloud certifications are beneficial to your application
- Industry Certification: DevOps & Any AWS or Azure Certification (Desirable)
- Proficient in Windows and Linux Administration
- Proficient with Relational/SQL Databases
- Experience and Understanding on Programming (Desirable)
- Working knowledge of networking and basic security
- Experience with Atlassian tool stack
- Experience with CI/CD pipeline automation
- Scripting (Powershell, Bash, etc.)
- Application support, Troubleshooting, RCA
- Monitoring and Logging (Application & Infrastructure)
Qualifications and Experience
- Degree in Computer Science/IT/related field, or equivalent working experience
- Minimum 8+ years’ Technology experience
- Proven track record of leading a team
- Effective stakeholder management and engagement
- 2+ years of Programming experience
- 2+ years experience in a DevOps role (Desirable)
- 2+ years in a Production Application Support Environment
- 2+ years experience administrating Observability (Desirable)
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Job Description
Drive data projects and frame problems/opportunities:
- Build and maintain strong relationships with the project and business stakeholders to develop an understanding of business strategy and objective and identify implications to define the data modeling goals for the designated areas.
- Develop and maintain Compliance data strategy incorporating project and BAU needs, future trends and interlocks with technology partners
- Provide leadership to teams for approach to data acquisition, data mining and overall responsibilities to deliver to stakeholders
- Design, develop and establish relevant frameworks, models and business practices to drive data centric approach to understanding current business problems/ opportunities with the provision of input into solutions
- Deliver the Data projects, through the Data Team
- Deliver on time and on budget
- Drive Data Capability and Data Infrastructure
- Build and maintain strong relationships with the project and business stakeholders to develop an understanding of business strategy and objective and identify implications to define the data modeling goals for the designated areas
- Cascade business challenges & commercial understanding to the data team working on data solutions
- Further translate the business challenges into key questions that can be solved with data solutions & coach other data analysts to do the same
- Refine the data requirements and develop a technical roadmap to deliver raw data to Data teams for interpretation & analysis
- Design, develop and establish relevant frameworks, models and business practices to drive data centric approach to understanding current business problems/ opportunities with the provision of input into solutions
- Work with team on understanding requirements based and translate these into trackable analytical problems relaying results in common business language with decision making implications
- Analyse data across multiple systems and formats to provide analytics and information that provides integrated views necessary for project outcomes and deliver for the business and the customer
- Implement and maintain quality framework and processes for data processes and deliverables of the team
- Implement and maintain quality infrastructure strategies for data processes
- Proactively partner the data Analytics teams to assess the effectiveness and accuracy of new data sources & data gathering techniques
- Positively contribute to the data architecture and infrastructure direction by providing expertise on data tools, techniques and the broader business data requirements
- Promote data literacy across the enterprise by sharing best practices and showing tangible business impact & recommendations as a direct result of the the data solutions provided
- Proactively stay ahead of the curve on data science trends & leading practice data science tools and techniques & transition the organisation to advanced methods for the continuous optimization of data
Risk and Governance
- Identify data risks and mitigate these (pre, during & post solution deployment / data delivery)
- Create business cases & solution specifications for various governance processes (if required)
- Create knowledge & document management processes and practices for data management aligned to Group Risk, Governance & Compliance & Broader Regulatory requirements
- Apply data quality assurance frameworks and tools to guarantee data quality & data integrity (always) across the business area
- Provide risk, governance, compliance & broader regulatory reporting as required
- Contribute to risk, governance, compliance & broader regulatory processes (if & when required)
Data Governance and Control
- Understand frameworks, sources of data and data flows
- Ensure accuracy of data collected and ensure data governance required is met and adhered to
- Participate in data governance forums and teams as required
- Drive data governance responsibilities across all pieces of work
Stakeholder Management
- Ensure data models and design are communicated to and understood by Business Stakeholders
- Provide business-oriented insights and articulate how solutions can support these
- Play key role in leadership of Change projects in driving data deliverables and their impact in achieving project outcomes
- Support all Data Management activities within its respective business divisions
- Monitor and supervises the rollout and compliance of the relevant rules, policies and procedures within its respective business division
- Defines and executes data governance strategy, in line with the BU Data Strategy
- Provide material to the Data Management Committee on the divisions’ performance
- Support and advise Data Quality Specialist and Business Analyst in implementing and monitoring the Data Management tools
- Ensure tracking, monitoring and publishing of data quality scorecards
- Coordinate completion of corrective actions to resolve data quality problems
- Provide guidance to Data Owners and Stewards around metrics requirements and raise awareness of Data Management requirements within its respective business division
- Facilitate discussion among Data Stewards and provide guidance through Working Groups
- Improve data solutions that deliver relevant, quality assured, accurate & commercially impactful data to the business
People
- Perform people management function for a team of driven data analysts
- Guide direction and priorities of the team
- Manage team deliverables and quality of these
- Conduct peer reviews, testing, problem solving within and across the broader team
- Perform deliverable reviews, coaching and feedback sessions to team, as required
- Participate as a subject matter expert in the development & development planning of the data team as required
- Oversee quality of outputs from the team
Skills and experience needed:
- Technical and Analytical Skills:
- R/Python/SAS Programming
- Data Analysis
- Decision making based on data and analysis
- Proactive Problem Solving
- Experienced Data Governance Lead, familiar with all areas of data management
- Knowledgeable of data management requirements across its industry
- Experience with metrics gathering, tracking, and reporting
- Strong understanding of Data Management tools and their possible application.
- Familiarity with and experienced in implementing the DAMA framework
- At least 10 years’ experience in the field of execution of Technology or Change projects with a large data component
- 5 – 8 years’ experience in a senior management role
- Team leadership experience
Minimum requirements:
- Relevant B-degree (Masters Preferable) in Mathematics, Applied Mathematics, Statistics, Data Science, Technology or Engineering (NQF Level 7 qualification) within an appropriate field of study
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Job Description
Drive data projects and frame problems/opportunities:
- Build and maintain strong relationships with the project and business stakeholders to develop an understanding of business strategy and objective and identify implications to define the data modeling goals for the designated areas.
- Develop and maintain Compliance data strategy incorporating project and BAU needs, future trends and interlocks with technology partners.
- Provide leadership to teams for approach to data acquisition, data mining and overall responsibilities to deliver to stakeholders.
- Design, develop and establish relevant frameworks, models and business practices to drive data centric approach to understanding current business problems/ opportunities with the provision of input into solutions.
- Deliver the Data projects, through the Data Team
- Deliver on time and on budget.
Drive Data Capability and Data Infrastructure
- Build and maintain strong relationships with the project and business stakeholders to develop an understanding of business strategy and objective and identify implications to define the data modeling goals for the designated areas.
- Cascade business challenges & commercial understanding to the data team working on data solutions.
- Further translate the business challenges into key questions that can be solved with data solutions & coach other data analysts to do the same.
- Refine the data requirements and develop a technical roadmap to deliver raw data to Data teams for interpretation & analysis.
- Design, develop and establish relevant frameworks, models and business practices to drive data centric approach to understanding current business problems/ opportunities with the provision of input into solutions.
- Work with team on understanding requirements based and translate these into trackable analytical problems relaying results in common business language with decision making implications.
- Analyse data across multiple systems and formats to provide analytics and information that provides integrated views necessary for project outcomes and deliver for the business and the customer.
- Implement and maintain quality framework and processes for data processes and deliverables of the team.
- Implement and maintain quality infrastructure strategies for data processes.
- Proactively partner the data Analytics teams to assess the effectiveness and accuracy of new data sources & data gathering techniques.
- Positively contribute to the data architecture and infrastructure direction by providing expertise on data tools, techniques and the broader business data requirements
- Promote data literacy across the enterprise by sharing best practices and showing tangible business impact & recommendations as a direct result of the data solutions provided.
- Proactively stay ahead of the curve on data science trends & leading practice data science tools and techniques & transition the organisation to advanced methods for the continuous optimization of data
Risk and Governance
- Identify data risks and mitigate these (pre, during & post solution deployment / data delivery)
- Create business cases & solution specifications for various governance processes (if required)
- Create knowledge & document management processes and practices for data management aligned to Group Risk, Governance & Compliance & Broader Regulatory requirements
- Apply data quality assurance frameworks and tools to guarantee data quality & data integrity (always) across the business area
- Provide risk, governance, compliance & broader regulatory reporting as required
- Contribute to risk, governance, compliance & broader regulatory processes (if & when required)
Data Governance and Control
- Understand frameworks, sources of data and data flows
- Ensure accuracy of data collected and ensure data governance required is met and adhered to
- Participate in data governance forums and teams as required
- Drive data governance responsibilities across all pieces of work
Stakeholder Management
- Ensure data models and design are communicated to and understood by Business Stakeholders
- Provide business-oriented insights and articulate how solutions can support these
- Play key role in leadership of Change projects in driving data deliverables and their impact in achieving project outcomes
- Support all Data Management activities within its respective business divisions
- Monitor and supervises the rollout and compliance of the relevant rules, policies and procedures within its respective business division
- Defines and executes data governance strategy, in line with the BU Data Strategy
- Provide material to the Data Management Committee on the divisions’ performance
- Support and advise Data Quality Specialist and Business Analyst in implementing and monitoring the Data Management tools
- Ensure tracking, monitoring and publishing of data quality scorecards
- Coordinate completion of corrective actions to resolve data quality problems
- Provide guidance to Data Owners and Stewards around metrics requirements and raise awareness of Data Management requirements within its respective business division
- Facilitate discussion among Data Stewards and provide guidance through Working Groups
- Improve data solutions that deliver relevant, quality assured, accurate & commercially impactful data to the business
People
- Perform people management function for a team of driven data analysts
- Guide direction and priorities of the team
- Manage team deliverables and quality of these
- Conduct peer reviews, testing, problem solving within and across the broader team
- Perform deliverable reviews, coaching and feedback sessions to team, as required
- Participate as a subject matter expert in the development & development planning of the data team as required
- Oversee quality of outputs from the team
Skills and experience needed:
- At least 5 years’ experience in the field of Data, preferably in a Financial Services environment
- At least 10 years’ experience in the field of execution of Technology or Change projects with a large data component
- 5 – 8 years’ experience in a senior management role
- Experienced Data Governance Lead, familiar with all areas of data management
- Knowledgeable of data management requirements across its industry
- Experience with metrics gathering, tracking, and reporting
Minimum requirements:
- Relevant B-degree (Masters Preferable) in Mathematics, Applied Mathematics, Statistics, Data Science, Technology or Engineering (NQF Level 7 qualification) within an appropriate field of study
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Job Description
Investment Bank Execution Accountabilities
- Responsible for tactical strategy and the navigation of multiple/complex leadership relevant across his/her function of the BU.
- Leveraging tactical and practice integration, accountable to optimise the function. Co-accountable with CFO and Executive Head for business growth and profitability.
- Ensure that the CFO is appraised of key financial issues that need to be raised with executive leadership to enable integrity and timely management the BU.
- Deliver on our Customer Promise by creating unprecedented, seamless experiences.
- Implementation and creating of global best operating practices.
- Drive continuous process efficiency, financial rigor and controls. Pioneer and implement Finance best practices, digital solutions and effective change enablement. Build a scalable, digitally-led business.
- Drive cost management objectives for function within the BU.
- Contribute to functional strategy, create a shared purpose and identity for function
- Lead all aspects of the core finance processes for Investment Bank Finance (annual planning, forecasting, spend trajectory and reporting), and partner with the business leaders to evaluate the productivity of operations, enable wise resource allocation, and drive intelligent scenario planning.
- Stimulate a leadership context of solid understanding of the markets/segments/customers/products to help drive financial growth, performs product and customer profitability analysis to assist with business decisions. Build capability to partner with business to identify opportunities to utilise relevant solutions to innovate new products and services with the intent of driving customer value and revenue.
- Foster strong relationships with business units by establishing a customer service culture within the commercial finance team.
- Influence integration of Treasury, Risk, and Finance from a BU perspective.
- Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.
Financial Reporting Accountabilities
- Partner with leaders to define, optimize and monitor progress on their strategic agenda, short-term and long-term plans and investments, operational success metrics, efficiencies, risks and mitigations.
- Seek advanced modelling and analysis capability to provide actionable intelligence, beyond data within the function.
- Develop finance narratives and insights driving business; and build pioneering new propositions.
- Ensure appropriate, quality and timeous delivery of accurate financial and non-financial management information to support business objectives and expectations, including appropriate financial and non-financial metrics, valid and insightful comments and packaging the information in a relevant and appropriate manner.
- Deliver reporting reflecting deep commercial, holistic understanding, coherency, clarity, and contextualisation. Tell the story with passion and conviction.
- Provide thought-leadership, insight, influence and challenge on evolving stakeholder information requirements and reporting processes to deliver analytics.
- Drive the stakeholder engagement and processes around month-end, year-end and planning cycles across Everyday Banking. Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and BU teams.
- Integrate the production of regular, high quality, standardised financial and non-financial reporting and analytics to Business and Finance.
People Investment Accountabilities
- Coach, inspire, engage, mentor and develop finance and business savvy leaders.
- Play to our A-Game culture of Culture of inclusivity, diversity, entrepreneurship, and ownership.
- Be an enabler of capabilities, talent and service level to fulfil business and functional responsibilities in an innovative efficient manner.
- Regularly engage with the other finance and BU teams regarding the process surrounding demand management, ensuring that adequate controls are in place to ensure effective utilisation of the Finance team’s resources.
- Embed the correct governance and control frameworks across the Finance team, as well as for proactively addressing any deficiencies and exceptions.
- Build BU leadership capability by influencing deep understanding of income statement, balance sheet, margin returns, variance analysis, capital and liquidity requirements, revenues, assets, liabilities and capital, expenses, headcount analytics and other key ratios through relevant engagement. Hold BU managers accountable for ensuring adaptability of the team to changes in external regulatory requirements and business performance outlook.
Role / Person Specification
- Minimum B-degree (NQF level no.7) Desired Post Graduate Degree (NQF level no.8+), CA (SA) or CIMA or MBA qualification preferred.
- 5+ years professional financial management experience
- 5+ years Banking Experience at a management level
- Preferred team lead in Finance Function teams or in professional environments
- Knowledge and skills:
- Experience in business transformation contexts related to exponential business growth
- Experience in commercial innovation environments
- Broad Finance including strategic, commercial, legal, risk and operational aspects
- Ability to build, develop & lead professional level teams
- Understanding of the financial services sector within a professional business environment
- Knowledge of people change management
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Job Description
Solution Design & Deployment (hardware & software)
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve End User technical problems / opportunities with high quality solutions
- Contribute to all phases of the development lifecycle
- Provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented End User systems & solutions
- Ensure systems & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Work collaboratively with Support Engineering teams to resolve End User technical problems & ensure resolution tracking & conclusion
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (where applicable)
- Use & configure modern observability techniques (where applicable)
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes / other
- Debug existing systems and solutions
- Work to consistently improve and evolve systems and solutions
- Comply with all Group Development / other technology standards
- Implement project & program plans for End User Systems and Solutions e.g. e.g. releases, deployment, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on systems and solutions
- Be accountable for achieving all SLA / OLA and performance objectives and targets
- Implement effective technical knowledge and document management for all End User systems & solutions
- Develop & distribute performance reporting to enable business decision making
- Stay ahead of the curve on emerging technologies and development practices and continuously optimise and evolve solutions accordingly
Experience Required:
- Minimum of 5 years Experience
- Experience in Cloud(AWS) End User Virtualization
- Experience in an enterprise computing environment support large scale Citrix implementations.
- Knowledge and expertise in designing, planning, deployment, and administration of Citrix XenApp/XenDesktop deployments (current software releases).
- Experience supporting Web Interface and StoreFront, Provisioning Services, Server Virtualization (VMware working experience), and profile management.
- Experience in configuring and maintaining gold images for Citrix environment.
- Experience with entire suite of Citrix Infrastructure components (FAS, StoreFront, Delivery Servers, PVS/MCS, etc…).
- Experience with multiple site environment and strong support confidence supporting 7k+ users.
- Experience identifying risks and opportunities within environments.
- Knowledge and experience of AD Domain Policies.
- Intermediate to advanced Networking knowledge and experience, including Citrix NetScaler ADC and ADM.
- Minimum CCA-P Certification.
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
- Provide technical training across a range of stakeholders
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post deployment)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education
- Bachelor's Degree: Information Technology
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Job Description
Accountability area 1: Sales Strategy
- Responsible for the overall Absa Insurance Company (AIC) strategy and execution through effective partnering with the relevant stakeholders, both internal and external in alignment with the BU and Cluster objectives.
- Develop plans to penetrate and expand the targeted segments and market opportunities.
- Drive profitable growth through fostering closer alignment with the open market.
- Identify and implement relevant strategic, tactical, and other support interventions to meet objectives.
- Identify appropriate products for distribution and give input into product development.
- Understand the customer and partner needs to develop and drive the customer and partner propositions across the relevant segments and Regions.
- Manage the key inter-relationships / dependencies between the overall sales planning, execution functions residing within business and enablement functions to ensure alignment between functional areas and overall AIC and to ensure that the overall business strategy, together with the key measurements are delivered and realised.
- Driving communication for the formal Sales Agenda and key themes across the business at different Management layers / audiences at the various Exco, Manco, meetings and at the various Forums to ensure alignment across the AIC community.
- Establish value-based strategy for all leads and sales opportunities within Absa Insurance Company across all portfolios.
- Provide business insights based on trends, competitor offerings and global best practices as it relates to Absa Insurance Company .
- Contribute as a key ExCo member to the overall agenda internally and with external stakeholders, ensuring that the AIC agenda is appropriately managed and reported to all requisite stakeholders, in particular the Absa Insurance Company ExCo.
Accountability 2: Stakeholder Management
- Identify and cultivate strategic partnerships that enhance distribution network.
- Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
- Pro-actively drive up the integration into the different areas of the bank to achieve sustainable profitable growth.
- Build and develop relationships across the Absa Group with various stakeholders with the intention of improving collaboration to maximize business growth.
- Accountable to lead and drive up the visibility and clearly communicate the STI value proposition to PSC and Absa Group colleagues and customers.
- Foster collaboration with Bank stakeholders to jointly identify partnership opportunities to benefit the wider franchise and drive- up growth.
Accountability 3: Client-Driven Innovation and Growth
- Stay abreast of industry trends and role players and ensure that AIC is well-positioned to provide competitive and industry-leading products and services.
- Provide input into the overall AIC experience.
- Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.
- Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
- Identify technology solutions to streamline sales processes and leverage technology solutions to enhance efficiencies.
Accountability 4: Data Monetisation
- Consider the explicit use of data and its inherent value to explore opportunities, plan and guide all decisions for execution.
- Use data to obtain a quantifiable economic benefit for the area of accountability, leveraging internal or indirect capacity to make measurable business performance improvements and inform decisions accordingly.
Accountability 5: People Management
- Create an innovative, high-performance culture.
- Set up clear plans to grow talent by supporting them to make the transition to Exco succession bench.
- Ensure effective implementation of group standards for formal Performance Development.
- Working with the People Lead and other executives, develop a learning and development strategy that will address the current and future business needs.
- Ensure there is a clear plan to support the enterprise and BU transformation objectives and ensure this is implemented.
- With the support from the People Lead, establish a clear plan to attract and retain diverse talent to support business ‘s current and future needs.
- Working with the People Lead and your senior management team, ensure that the key insights from the EOS are understood in detail and clear remedial plans are implemented.
Accountability area 6: Risk Management, Governance and Control
- Maintain a BU Risk Dashboard and ensure adequate controls are in place for the BU to remains at acceptable risk appetite.
- Enforce a culture of proactive compliance and risk management at all levels within the BU.
- Work with the Risk & Governance team to determine action plans to effectively reduce and manage risk related to audit findings, Compliance and Risk issues.
- Actively drive the closure of actions and review the issue assurance testing conducted on all closed items.
- Actively monitor the timely completion of Group Compliance assessment and training within the BU
- Ensure compliance with all the applicable banking and insurance regulatory laws, standards, and best practices.
- Implement appropriate systems and controls in accordance with approved risk appetite and consistent with internal policies and procedures, both from a Banking and Insurance regulations perspective
- Address any identified inadequacies or gaps in the control environment and timeously escalate same through the Absa governance structures, were material and justifiable.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Description
Applications Support and System Monitoring
- Accountable for reviewing implementation of vendor recommended solutions to improve system effectiveness
- Daily monitoring of system performance and escalating observed issues to Functions Tech
- Identifying any system defects related to data quality and engaging with various data providers such as ARO data and SA data teams to resolve issues
- Responsible for capturing and updating the issues logs
- Assist in system issue root cause analysis from start to the implementation of the required fix
- Understanding the technical environment in which the Service operates, and mapping the dependencies between the service and others, and among the services
- Conducting performance and trend analysis, with a view both toward establishing strength(s) and weakness(es) of services for the near term, and toward continuous improvement for the intermediate to longer term
- Participating actively on Event and Incident teams, to remediate the issues and return the service to expected service levels as quickly as possible · Exhibiting leadership in making continuous improvement a way of life in the Organisation
- Understand the Technical Environment
- Deliver effective run management rigour and control capability across a portfolio of business critical platforms and services to complement the service management proposition.
- Apply knowledge of the technical environment to optimize platforms and service performance on behalf of the business.
- Primarily accountable for providing end user support, rule tuning and testing
- Day to day operational disciplines
- Morning Health checks (Start of day and intraday) with daily start of day calls to review the current state of the services
- Participate in Service Continuity activities
Systems Improvement, Testing, and Process Governance
- Identifying opportunities for system enhancements and engage with functions tech for implementation
- Perform UAT and obtain the required sign offs for change and new system releases
- Perform business impact analysis in liaison with key business stakeholders on any change that is imposed on current departmental operational and project areas
- Escalate all strategic and high-risk issues to ensure these matters are dealt with timeously and as per the standards set out it in the relevant functional framework.
- Consulting with the software development team, internal users, and clients to improve the functionality of various internal systems
- Accountable for providing system training to all new joiners and external departments, where required
Monitor & Evaluate
- Conduct Performance and trend Analysis
- Actively monitor the performance of the application end to end against key metrics
- Produce weekly Operational reports
- Generate operational performance metrics to optimize the services used by a business cluster; provide to Performance Manager.
- Measure and track service quality; take appropriate actions to address service issues and align service to business priorities.
- Manage accurate and timely heat maps (risk, operational, vendor) which easily demonstrate the health of
Stakeholder Management
- Build effective working relationship/information flows with key stakeholders, across FC and within the various Businesses and Functions;
- Ensure effective interaction with Head of I & S and keep both the Head of I & S and all stakeholders informed of key issues at all times;
- Build relationships with across FC Senior management and BU Senior Management in order to gain understanding of risks, processes and controls and develop product specific risk expertise to enable pro-active risk management, and to ensure alignment and operating within the set risk appetite with consolidated reporting;
- Create a continuous relationship with business in order to be aware of any new strategies that could potentially affect the risk profile of the business, and to understand and guide on any risk concerns identified;
- Understand the business concerns in order to be able to give provide optimisation guidance and advise; and
- Working with local regulatory authorities to develop solutions that are of relevance to the Bank.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Description
- Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions
- Data and Systems Management: To produce and analyse relevant management information and insights management
- Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to
- Customer Management: Investigate and resolve all escalated customer complaints
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Description
- Analysis and Research: - Conducts analysis and research in areas of specialisation/expertise, leveraging a variety of applicable information's sources; - Analyses information, generates and publishes written reports summarising findings and prepares recommendations within area of expertise; - Quality assures analysis and recommendations
- Stakeholder Management:: - Establish relationships with key internal and external stakeholders to source information and make recommendations to; - Build relationships with stakeholders spanning the enterprise in order to collaborate and share findings and recommendations.
- Control: : Accountable for complying with all risk management, regulatory and compliance frameworks within area of accountability; Where applicable ensures that colleagues managed are aware of and comply with all compliance requirements.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
- Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions
- Data and Systems Management: To produce and analyse relevant management information and insights management
- Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to
- Customer Management: Investigate and resolve all escalated customer complaints
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Description
- Analysis and Research: - Conducts analysis and research in areas of specialisation/expertise, leveraging a variety of applicable information's sources; - Analyses information, generates and publishes written reports summarising findings and prepares recommendations within area of expertise; - Quality assures analysis and recommendations
- Stakeholder Management:: - Establish relationships with key internal and external stakeholders to source information and make recommendations to; - Build relationships with stakeholders spanning the enterprise in order to collaborate and share findings and recommendations.
- Control: : Accountable for complying with all risk management, regulatory and compliance frameworks within area of accountability; Where applicable ensures that colleagues managed are aware of and comply with all compliance requirements.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Method of Application
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