Lead Desktop Citrix/VDI Engineer - Randburg at Absa Group Limited (Absa)

Job Description

Solution Design & Deployment (hardware & software)

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve End User technical problems / opportunities with high quality solutions
• Contribute to all phases of the development lifecycle
• Provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented End User systems & solutions
• Ensure systems & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Work collaboratively with Support Engineering teams to resolve End User technical problems & ensure resolution tracking & conclusion
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (where applicable)
• Use & configure modern observability techniques (where applicable)
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes / other
• Debug existing systems and solutions
• Work to consistently improve and evolve systems and solutions
• Comply with all Group Development / other technology standards
• Implement project & program plans for End User Systems and Solutions e.g. e.g. releases, deployment, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on systems and solutions
• Be accountable for achieving all SLA / OLA and performance objectives and targets
• Implement effective technical knowledge and document management for all End User systems & solutions
• Develop & distribute performance reporting to enable business decision making
• Stay ahead of the curve on emerging technologies and development practices and continuously optimise and evolve solutions accordingly

Experience Required:

• Minimum of 5 years Experience
• Experience in Cloud(AWS) End User Virtualization
• Experience in an enterprise computing environment support large scale Citrix implementations.
• Knowledge and expertise in designing, planning, deployment, and administration of Citrix XenApp/XenDesktop deployments (current software releases).
• Experience supporting Web Interface and StoreFront, Provisioning Services, Server Virtualization (VMware working experience), and profile management.
• Experience in configuring and maintaining gold images for Citrix environment.
• Experience with entire suite of Citrix Infrastructure components (FAS, StoreFront, Delivery Servers, PVS/MCS, etc…).
• Experience with multiple site environment and strong support confidence supporting 7k+ users.
• Experience identifying risks and opportunities within environments.
• Knowledge and experience of AD Domain Policies.
• Intermediate to advanced Networking knowledge and experience, including Citrix NetScaler ADC and ADM.
• Minimum CCA-P Certification.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
• Provide technical training across a range of stakeholders

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology