Vacancies at Mango5

Description

Junior Clinical Data Coordinator

• At Mango5, we believe in empowering people through innovation, precision, and care. We support global clinical research by ensuring that data is managed with accuracy, integrity, and speed — helping bring better treatments to market faster.
• As part of our team, you’ll play a vital role in ensuring the quality and reliability of clinical trial data while building a career in a growing, specialized field.

Requirements

Key Responsibilities

• Manage incoming clinical research data across multiple worksheets, systems, and image files.
• Ensure accurate data entry and escalate issues appropriately.
• Apply critical thinking and discretion, particularly in relation to adverse events.
• Upload visit data within defined timelines.
• Review project data and deliver results to stakeholders promptly.
• Request and manage source data corrections as required.
• Enter/upload data into third-party platforms (e.g., EDC systems).
• Review and resolve data queries.
• Participate in database lock activities.
• Conduct regular quality checks of data for completeness, accuracy, and integrity (ALCOA+).
• Assist in the identification and reporting of potential adverse events.
• Maintain project documentation and the Trial Master File (TMF).
• Assist in the creation and maintenance of case report forms.

Qualifications:

• Matric certificate (minimum requirement).
• Bachelor’s degree in a life sciences-related field (Advantagouss).
• 1–2 years of clinical trial and data management experience.
• Knowledge of Good Clinical Practices (GCP).
• Experience with electronic data capture (EDC) systems (preferred).
• Strong skills in the use of technology, tools, operating systems, and software.
• Strong organizational skills with experience balancing priorities and resources.
• Strong attention to detail.
• Critical thinking and problem-solving skills.
• Ability to plan proactively, anticipate challenges, and operationalize solutions.
• Able to work thoughtfully and decisively, fostering an inclusive work environment.
• Clear criminal record.
• Clear credit record.

Working hours:

• 45-Hour work week with rotating shifts between 16:00 - 4:00 (Daylight savings)
• Rotating working days from Monday to Sunday to ensure consistent global support
• Dynamic holidays

Remuneration

• Basic salary: Market-Related
• Shift allowance
• Commission

Benefits

• Medical Insurance (after 3 months of employment)
• Access to our LMS Portal for continuous learning and development
• Emergency Assistance

go to method of application »

Description

International Contact Center Agent (UK)

• Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.
• We are looking for a highly driven, focused, and detail-oriented Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.

Requirements

ESSENTIAL SKILLS:

• Attention to detail.
• Demonstrate ability to achieve in a target-focused environment.
• Ability to multitask, work to tight deadlines, and possess good analytical skills.
• Experience in prioritizing workloads.
• Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
• Maturity to deal with difficult situations with a smile and empathy.
• The ability to work under pressure within busy times yet still provide exceptional service.

KEY ROLES/DUTIES:

• Answering a variety of incoming calls promptly, delivering a professional and efficient service
• The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
• Performing administrative functions associated with booking appointments and dealing with and resolving queries.
• Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
• Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation.
• Re-arrange patient appointments within set KPIs/SLAs
• To provide non-clinical advice about clinic appointments and preparation
• To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
• Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring.

REQUIREMENTS AND QUALIFICATIONS:              

• Customer Service: 1 year
• Experience working with UK/USA clients.
• Contact Centre Experience: 1 year.
• Experience working in a KPA/Target-driven environment.
• No Criminal Record
• Matric

REMUNERATION PACKAGE:

• Basic Salary R8000
• Commission (up to) R2000
• Shift allowance R500

COMPANY PERKS AFTER 3 MONTHS:

• Medical Insurance after 3 months
• YouAssist Emergency Benefits
• Learnify- over 70 online courses

WORKING HOURS:

• Rotational shifts between Monday – Sunday
• 9 am-6 pm/10 am -7 pm (Depending on daylight saving)
• 1 late shift every 6 weeks. (12 pm – 9 pm/1 pm – 10 pm)
• 1-weekend shift every 6 weeks

go to method of application »

Description

APPLY FOR OUR GERMAN CUSTOMER SERVICE REPRESENTATIVE ROLE AT MANGO5!

• Do you speak German (B2 level or higher)? Are you passionate about fashion and delivering exceptional service?
• Mango5 is seeking a German Customer Care Team for a leading German fashion brand. We’re on the lookout for enthusiastic German-speaking Customer Service Representatives. If you're a confident communicator with a passion for helping people and creating memorable customer experiences, now is the perfect time to join our dynamic and fast-growing department!

Requirements

KEY RESPONSIBILITIES:

• Customer Support: Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You’ll ensure prompt and effective resolution of customer inquiries.
• Proactive Outreach: Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.
• Issue Prevention: Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer-friendly.
• Issue Resolution: Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.
• Feedback Loop: Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing the customer experience and developing sustainable solutions.

PERFORMANCE METRICS:

• Meet weekly targets for calls, mail, chats, and tasks.
• Adhere to standard operating procedures (SOPs) and maintain service quality.
• Deliver exceptional customer satisfaction, contributing to positive feedback.
• Meet punctuality and attendance requirements.

QUALIFICATIONS AND REQUIREMENTS:

Hard Skills:

• Fluency in the required customer language, read, write, and speak (German and English).
• Basic proficiency in English for internal communication.
• Previous experience in customer support or a related field is desirable.

Soft Skills:

• Strong customer focus and a genuine desire to help others.
• Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
• Excellent problem-solving skills, with a focus on achieving customer satisfaction.
• Ability to work collaboratively in a team environment and contribute positively to the company culture.
• Strong organizational skills and attention to detail.

WORKING HOURS:

• 9-hour shift (Shifted between 09:00 and 20:00)
• Monday to Saturday
• Dynamic Holidays roaster
• Hybrid 
• Transport provided

REMUNERATION PACKAGE:

• TOTAL EARNINGS: R25,500 - R30,000/month
• (Includes: Basic Salary + Shift Allowance + Commission/)

ADDITIONAL BENEFITS:

• Medical Insurance
• YouAssist (Emergency & Trauma Support)
• LMS (Learning & Development Platform)