Specialist: Internal Communications at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Specialist: Group Internal Communications is responsible for executing internal communications across the Vodacom Group, ensuring employees across markets experience communication meaningfully through high quality delivery, channel management and audience engagement.
• Support with consistent and timely delivery of Group narratives, leadership messages and campaigns.
• The role operates at a Group level, multi-market environment, collaborating with operating companies (OpCos) across Africa and beyond (Vodafone). The ideal candidate is hands-on, a doer, builder and activator. 

Your responsibilities will include:

• Execute Group priority programmes, leadership messages, cultural moments and Corporate Announcements.
• Produce and publish content for channels such as email, Viva Engage, intranet, digital signage and employee app.
• Coordinate Group publications such as newsletters, digital magazines and content platforms such as the podcast and education/information series.
• Maintain content calendars, publishing grids and execution plans
• Manage day‑to‑day publishing, posting, scheduling and channel operations at Group level.
• Partner with HR, Strategy, External Affairs and business units to deliver communication needs.
• Partner with other business areas responsible for key employee touchpoints such as the Employee App, Hyperbook, social media and HR touchpoints to influence the employee experience.  
• Govern and maintain distribution lists to ensure the right messages reach the right audience.
• Manage the Viva Engage community, stimulating conversation and audience engagement.
• Oversee and maintain publishing schedules across all Group channels. Ensure always-on content flighting that syncs with business rhythm).
• Coordinate with Campaign Manager to align campaign launches with scheduled content drops.
• Track channel performance, engagement and audience insights to inform improvements.
• Test and adopt new formats to deliver content and communications. This includes exploring new ways to increase engagement such as AI powered Chatbots for FAQs

The ideal candidate for this role will have:

• Matric/Grade 12 or SAQA Accredited Equivalent (essential)
• 3 year degree or diploma in either Communications, Journalism, PR Marketing or equivalent (essential)
• 2-5 years’ experience in internal communications, employee engagement or corporate communications

Core competencies, knowledge, and experience:

• Sound understanding and knowledge of internal communication as part of the overall communications process.
• Project management/planning
• Digital media
• Data & Analytics
• Proven track record in executing communication plans and campaigns
• Strong digital publishing skills across enterprise platforms.
• Excellent writing, editing and content packaging skills
• Strong coordination, project management and organisational capability
• Comfortable operating in a multi‑market or matrix environment (supported by Group-level expectations in existing profiles)