The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts. Our...
Job Purpose
- The Stock Controller is responsible to supervise the replenishment of food and beverage stock and supplies to ensure the availability of par stock levels in line with operational requirements in accordance with stock control principles; as well as the accurate recording of inventory and stock management systems according company policy and standards.
Key Performance Areas
- Stock Control
- Maintain par levels of stock in the warehouse·
- Check and maintain all areas of the warehouse for cleanliness and proper stock storage·
- Place orders in line with operational requirement, economical order quantities, authorization, and par levels.
- Check all deliveries against the order and document any necessary changes with respect to returns, price deviations, over/under deliveries.
- Conduct quality checks of stock received and provide feedback to the warehouse manager on all problems encountered with suppliers around the quality of products supplied.
- Submit all documents raised to the warehouse manager for review and authorization and maintain accurate records of all transactions and transfers in/out for various outlets.
- Supervise storage and rotation of stock (FIFO)
- Conduct daily inspections and checks including records of freezer temperatures for accuracy, completeness.
- Report on the deviations from the expected temperatures; log and follow-up on calls where maintenance needs to fix the freezers
- Do daily spot checks on stock items and investigate any discrepancies to system figures
- Participate in all mandatory stock takes according to procedure, and investigate variances with explanations to the warehouse manager.
- Report weekly on the running of the inventory group for a specific areas / outlets (including problems entailed / stock shortages etc.)
- Cost Control
- Report on price changes or deviations during the receiving of goods and capturing of invoices
- Raise the purchase order requisitions as per the F&B operations needs and par levels of warehouse
- Charge all stock issues to revenue and cost centers as soon as stock is physically moved, ensuring that the goods issued are exactly as charged and stock is issued according to procedure.
- Print picking lists for store man to gather stock for the outlets
- Develop inventory control models that promote lower cost of sales, shorter lead times and reduced stock losses
- Performance contracting, reviews and development
- Assist in providing resources and removing obstacles to performance
- Onboarding of new staff members
- Client Engagement
- Maintain a good working relationship with other departments and staff members
- Liaise with Chefs, Floor and Outlet Managers with regards their requirements as well as new products, discontinued products, and any other relevant info with regards stock.
Key Performance Areas
Stock Control
- Maintain par levels of stock in the warehouse
- Check and maintain all areas of the warehouse for cleanliness and proper stock storage
- Place orders in line with operational requirement, economical order quantities, authorization, and par levels.
- Check all deliveries against the order and document any necessary changes with respect to returns, price deviations, over/under deliveries.
- Conduct quality checks of stock received and provide feedback to the warehouse manager on all problems encountered with suppliers around the quality of products supplied.
- Submit all documents raised to the warehouse manager for review and authorization and maintain accurate records of all transactions and transfers in/out for various outlets.
- Supervise storage and rotation of stock (FIFO)
- Conduct daily inspections and checks including records of freezer temperatures for accuracy, completeness.
- Report on the deviations from the expected temperatures; log and follow-up on calls where maintenance needs to fix the freezers
- Do daily spot checks on stock items and investigate any discrepancies to system figures
- Participate in all mandatory stock takes according to procedure, and investigate variances with explanations to the warehouse manager.
- Report weekly on the running of the inventory group for a specific areas / outlets (including problems entailed / stock shortages etc.)
Cost Control
- Report on price changes or deviations during the receiving of goods and capturing of invoices
- Raise the purchase order requisitions as per the F&B operations needs and par levels of warehouse
- Charge all stock issues to revenue and cost centers as soon as stock is physically moved, ensuring that the goods issued are exactly as charged and stock is issued according to procedure.
- Print picking lists for storeman to gather stock for the outlets
- Develop inventory control models that promote lower cost of sales, shorter lead times and reduced stock losses
People Supervision
- Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Performance contracting, reviews and development
- Assist in providing resources and removing obstacles to performance
- Onboarding of new staff members
Client Engagement
- Maintain a good working relationship with other departments and staff members
- Liaise with Chefs, Floor and Outlet Managers with regards their requirements as well as new products, discontinued products, and any other relevant info with regards stock.
Job Requirements
Education
- Grade 12
- 2-Year Diploma in cost management, stock control and/or procurement is an advantage
Experience
- 3-5 years’ experience in a similar position at a supervisory level
- Experience/exposure to the hospitality industry would be an advantage
Experience
- 3-5 years’ experience in a similar position at a supervisory level
- Experience/exposure to the hospitality industry would be an advantage
Skills and Knowledge
Know How
- Knowledge required involves the practical application of work procedures and processes
- Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
- Communicates, co-ordinates and interacts with others in the value chain to ensure F&B customers receive exceptional experiences
- Manages one's time and resources to ensure that objectives are achieved effectively and on time.
Problem Solving
- Interprets customer requirements in terms of services available and the applicable constraints
- Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
- Considers all the facts, options and possible outcomes prior to making decisions;
- Works independently, and is orientated towards solving customer queries.
Accountability
- Takes ownership of client requests and requirements.
- Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
- Supervises progress, results and service offered on the shift
- Interprets customer requirements in terms of services available and facilitates operational processes
- Refers problems falling outside parameters to the manager for resolution.
Skills and Knowledge
Know How
- Knowledge required involves the practical application of work procedures and processes
- Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
- Communicates, co-ordinates and interacts with others in the value chain to ensure F&B customers receive exceptional experiences
- Manages one's time and resources to ensure that objectives are achieved effectively and on time
Problem Solving
- Interprets customer requirements in terms of services available and the applicable constraints
- Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
- Considers all the facts, options and possible outcomes prior to making decisions;
- Works independently, and is orientated towards solving customer queries
Accountability
- Takes ownership of client requests and requirements.
- Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
- Supervises progress, results and service offered on the shift
- Interprets customer requirements in terms of services available and facilitates operational processes
- Refers problems falling outside parameters to the manager for resolution
go to method of application »
Main Purpose of the Job
- Responsible to be the frontline customer contact to coordinate the day-to-day customer experience in the Prive and Sun Lounge areas by providing exceptional service to the guests; in accordance with company VIP standards and gaming regulations.
Duties and responsibilities include:
- Prepared Prive Lounge
- Check Prive lounge and reception area to ensure standards are met
- Check operating equipment prior to start of shift to ensure all is functioning
- Check cleanliness of own section, machines and/ or station
- Communicate and follow-up on the correction of any equipment faults or defects
- Ensures RGP / MVG / FICA information is displayed
- Assist with the co-ordination and preparation of the lounges for VIP events and promotions
- Liaise with VIP Management and Personal Hosts with regards to VIP’s in house and their requirements
Customer Engagement
- Conduct meet and greet processes for customers on arrival and departures from the Hotel, Prive and Sun Lounge areas
- Be able to identify VIP clients by name on arrival
- Interact with guests and provide professional service standards and solutions
- Be able to answer queries relating to game information, various bet types, promotions and events, as well as products
- Act as a host in the Prive, Sun Lounge or Private gaming areas whilst customers are engaged in play
- Establish customer needs / requirements and action accordingly
- Handle any complaints, disputes and suggestions and escalate when required
- Co-ordinate and arrange for customer excursions, activities and requirements on a day-to-day basis with the relevant departments in line with customer requests
- Process day to day complimentary vouchers for guests in the Prive / Sun Lounge areas
- Process points redemption for guests in the Prive / Sun Lounge areas
- Maintain MVG data hygiene and standards when printing MVG cards and respond to MVG queries
- Engage with customers and provide a customer experience in the Prive and Sun Lounge areas that will support brand loyalty ensuring SI as the brand of choice for VIPs
- Be the liaison between VIP Personal Host and VIP customers on a daily basis.
- Prepare VIP shift report on VIPs, issues encountered, requirements, etc. and distribute and inform related departments
- Perform VIP administrative functions as required
- Be present on the floor during VIP functions
- Work conditions and special requirements
-
- Ability to work shifts that meet operational requirements
- Physically able to work and stand for long periods of time
Job Requirements
Minimum requirements (Education and Experience)
- Grade 12
- Previous experience in a customer facing role
- Experience in the gaming environment is an advantage
- Meet all requirements for a key gaming licence
Skills and competencies
Core & Personal behavioural competencies
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Handling conflict
- Checking
- Following Instructions
- Emotional resilience
- Honesty in the handling of cash
- Presentable
- Relationship building
Technical/Proficiency competencies
- English verbal communication skills
- Numerical skills (calculations of large numbers)
- Compliance procedures and regulations
- Responsible gambling principles
- Proficient computer skills (MS Office)
- EGS knowledge is an advantage
go to method of application »
Main Purpose of the Job
Responsible for the management of the kitchen operations and team within an area of the business unit (including a range of restaurant outlets and / or banqueting operations), with specific regard to:
- maximising revenue potential in specific outlets
- improving of standards of operation (including health, hygiene, safety and environmental standards)
- provide recommendations for innovative culinary products; enhancements and production
- control of kitchen operating equipment and stock
- control of kitchen spend and wastage
- team management
- implementation of culinary operational efforts to achieve the unit’s strategies and objectives
Core behavioural competencies
- Decision-making – use of initiative
- Learning – training; coaching; staying abreast of industry developments
- Implementing and co-ordinating – organising people; non-people resources
- Numeracy and calculation skills
- Analysing and diagnosing – numerical information; trends in data
- Problem-solving
- Making fine judgements through the senses viz colour, taste, texture
Technical / proficiency competencies
Knowledge
- Food Costing
- Culinary Product Knowledge
- Kitchen Operational Management
- Labour legislation
- Environmental and sustainability standards
Skills
- PC skills
- Coaching
- Cooking methodologies
Job Requirements
Education, experience and competencies required
- Grade 12
- 3-Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level
- Membership with South African Chef’s Association and other relevant culinary accreditation
- 5-6 years’ experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years’ experience must have been as a chef de partie
- Demonstrated ability to make use of intermediate computer skills
go to method of application »
Main Purpose of the Job:
- To prevent loss of life or bodily injury. Reporting to the Waterpark Lifeguard Supervisor, the successful applicants will undergo Waterpark training in accordance with Company processes and procedures.
Knowledge
- Administers First Aid and CPR as per best practice
- Ability to carry the rescue technique chosen
- Assesses the situation and selects the best rescue technique to the situation
- Manages and monitors patient’s progress
- Is recognized as an expert in his/ her field Aligns output with legal requirements
- Is sympathetic without apologizing or accepting liability
- Keeps qualifications up to date via compulsory annual retests
- Educates guests on policies and procedures to ensure safety
- Knows what information to convey and maintains records as required by SOP
- Keeps up to date on changes to SOP and acts in the companies best interest
- Recognizes risks and potential injuries before they become a problem
- Is familiar with area of responsibility and recognizes patterns to provide detailed feedback
- Patrols high risk areas and blind spots
- Views all aquatic levels and responds accordingly
- Removes obstacles and risks
Core Behavioral Competencies
- Lifegaurd services / Advanced First Aid
- Teamwork
- Legal
- Fun
- Business Policies and Procedures
- Courage
- Vigilance and attention to detail
- Ethics
- Assertiveness
- Innovation
- Communication
- Respect
- Supportiveness
- Focus
- Physical ability (sight, strength, fitness etc)
- Passion
Key Performance Areas
Rescue and Emergency Care
- International and national Safety standards maintained
- Reaction times within national best practice and company standards
- Care provided is relevant to injury as per SA Life Saving Association best practice
- Reaction is relevant to company codes for emergency
- Code 1: Life threatening medical emergency – save life!
- Code 2: Severe injury – request assistance
- Code 3: Guest complaint
Facility and Activity Control
- International and national Safety standards maintained
- Facilities and activities controlled as per SOP/ daily checklist
- Risk assessment ensures safety and security as per SI SLA’s
- Threats identified and removed proactively
- Controls meet international best practice
- Injuries sustained cannot be ascribed to negligence
- Structured and ordered as per SO
Injury Prevention
- All SOP’s adhered to and facility rules are enforced
- Information has been provided to guest proactively
- Injuries sustained cannot be ascribed to negligence
- Threats (hazardous situations and behaviours) identified and removed proactively
- Controls meet international best practice
Guest Service
- Grooming and dress code as per SOP
- Visibility as per SOP/ shift roster
- Guest interaction as per SOP
Job Requirements
Education, experience and competencies required:
- Matric / Grade 12 or Grade 11 with Lifeguard Award (NQF 4)
- Certified in (current and up to date through annual re-tests)
- Lifeguard award (LGA surf)
- LGA pool
- 2 years in a lifeguard or medical field (e.g. EMS, paramedics, etc.) essential
- Experience Working in a service industry an advantage
go to method of application »
Job Description
- Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas and to assist with count processes as required, in line with internal professional standards and gaming regulations.
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Job scope and Responsibilities
Cashiering services
- Handle all billing transactions for waterpark access control services
- Reconcile payments to tickets sold in the system
- Provide guests with access bangles for the waterpark
- Reconcile float at the end of the day
- Substantiate and report on any float variances
- Secure and transport float as required
- Guest information and copies of transactional documentation is accurately recorded
- Supporting documents have been generated for auditing purposes (where required)
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
- Interact with guests and provide professional service standards and relevant solutions.
- Identifies customers and understand their preferences.
- Educate customers on business unit facilities, products and current promotions.
- Be able to pass on all product information (including promotion information, functions, facilities, etc) to guests.
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
Job Requirements
Education, experience and competencies required
- Grade 12 or equivalent national qualification
- Previous experience in a customer facing / cashiering role
- Experience in the gaming industry would be an advantage
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Attention to detail
- Checking (accuracy in the handling and recording of transactions)
- Following Instructions
- Emotional resilience
- Honesty in the handling of cash
- Presentable
- English verbal communication skills
- Numerical skills (calculations)
- Cash / credit transaction knowledge
- Detect fraudulent currency
- FICA threshold and suspicious transaction reporting
- Cash desk equipment usage and maintenance
- Cashiering administration
- Count
- Basic computer skills
go to method of application »
Job Description
- Responsible to provide exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering.
Work Conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to move around as per job requirements
- Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
Core Behavioral Competencies
- Dealing with Customers
- Problem solving
- Developing relationships
- Checking
- Collecting information
- Verbally informing
- Team Co-operations
Technical / proficiency competencies
Knowledge
- OE usage and storage
- Waterpark, Operations and Hotel Product Knowledge (facilities and activities)
- Communication skills
Skills
- Basic PC skills
- Basic knowledge of Opera
Key Performance Areas
Customer Service Preparation
- Identify issues with regards to the Waterpark appearance/ functioning of equipment and systems
- Check overall cleanliness of the Waterpark
- Check and restock information brochures
- Review the arrival and VIP lists daily and understands special requirements
- Assist in preparing and distributing welcome / VIP amenities.
- Be familiar with the Waterpark facilities, promotions, and activities
Service Execution
- Greet all guests with a friendly smile, acknowledge on arrival, and departure and always treat guests with respect
- Interact with guests and provide professional service standards and solutions to questions and enquiries
- Assist in checking in VIP guests at Waterpark
- Escort guests to VIP section and explain facilities
- Attend promptly to customers' inquiries and assist them with their needs.
- Assist with answering the telephone at the concierge desk and porta cochere
- Handle guest complaints and escalate when required.
- Log the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
- Be present and always maintain proper decorum.
- Promotes and upsells the facilities of the Waterpark and knows the surrounding areas when asked for directions.
Stakeholder Relationship Management
- Communicate and update the business unit and relevant departments with regards special requests.
- Build effective internal relationships to ensure synergy of guest experience
- Follow up with internal departments to ensure that guest requests are met on time
Job Complexity
Planning
- Planning is generally on a daily to weekly basis within regular activity cycles.
- Work within set policy, procedures, system parameters and internal controls
- Manages one's time and resources to ensure that objectives are achieved effectively and on time.
Decision Making
- Interprets customer requirements in terms of services available and the applicable constraints
- Takes initiative in making decisions which are made within limits of authority.
- Considers all the facts, options and possible outcomes prior to making decisions.
- Works independently, and is orientated towards solving customer queries.
Problem Solving
- Takes ownership of customer requests and requirements.
- Follows laid-down policies and procedures at all times.
- Operates within rules, regulations, system parameters and internal controls.
- Interprets customer requirements in terms of services available and applicable constraints.
- Refers problems falling outside parameters to the team leader/manager for resolution.
Job Requirements
Education, experience and competencies required:
- Matric / Grade 12
- 2 years’ experience in a customer service environment
go to method of application »
Job Description
- Wild Coast Casino offers a bridging into-work opportunity to vibrant candidates with strong interpersonal skills, ethics, and drive.
- The candidate will be expected to work in the SHE Department area following specified procedures whilst creating an environment that will enhance excellent guest service.
Job Requirements
Degrees applicable for application:
- BSC in Ecology
- BSC in Environmental Management
- Btech degree in safety Management
- National Diploma in safety Management
- Must hold the qualifications mentioned.
- Ability to communicate in written and spoken English.
- Valid South African ID.
- You will be expected to work in a smoking environment.
go to method of application »
Main Purpose of the Job:
- Overall and direct responsibility and accountability for the strategic planning, management, delivery and governance of the day to day hospitality business unit functions, customer experience and business relationships with the aim of ensuring the property is well maintained and secure, and that synergy between functions across the property is achieved in line with customer experience standards, budgets and legislative requirements with the ultimate objectives of driving footfall, increasing revenue and managing any areas of risk.
Skills and Knowledge:
- Conceptualising
- Reviewing / evaluating (feasibility / compliance / alternatives)
- Analysing and problem solving
- Controlling & directing resources
- Planning
- Developing relationships
- Decision-making
- Motivating others
- Evaluating / Developing
- Innovation & continuous Improvement
- Influencing
- Dealing with Customers
- People leadership
Technical/ Proficient Competencies:
- Industry knowledge
- Proficient computer skills
- F&B Product knowledge
- Networking skills
- Banqueting & Conferencing
- Financial Acumen
- Rooms Division knowledge
- SLA & Contract management
- Labour legislation
- Coaching
- SHE legislative knowledge and execution
- Marketing knowledge
- Business Acumen
Key Performance Areas:
- Understand the Group strategies and Unit strategy and operationalise strategic objective, targets and deliverables for the business unit in areas of F&B, Conferencing, the Hotel, SHE, retail and maintenance
- Collaborate with GM and Group Retail Manager to build objectives and processes that will engage tenants and service providers in delivering retail and hospitality products and services in line with company standards
- Facilitate the programme management and achievement of milestones of deliverables in all hospitality areas
- Conduct regular walkabouts of the business unit (including front of house and back of house areas) to ensure the business unit and grounds are aesthetically attractive and secure, and that there is compliance with various regulations and legislation
- Drive a SHE management culture and ensure all staff are trained.
- Work with internal stakeholders and business partners (maintenance, finance, HR, and security) to identify risk areas and address these making recommendations; changes and enhancements
- Research and expand knowledge of local and international hospitality standards and products
- Critically evaluate product offerings across the various hospitality functional areas (including hotels, F&B, conferencing, etc.), and manage the improvement and innovation of products and offerings in line with leading practice
- Monitor quality of products, service offerings and displays throughout the complex to ensure standards aligned with the “Sun” brand
- Initiate ideas and promotions to grow hospitality revenues
- Monitor pricing across the complex, and address anomalies
- Monitor productivities in areas of hospitality
- Provides direction and support to all functional management and employees with regard to operationalizing strategic deliverables
- Provides motivation and leadership to promote positive working relationships.
Job Requirements
Education, experience and competencies required:
- Matric / Grade 12
- 3-Year B-Degree (Business Management or hospitality Management)
- 10 years’ experience in the hospitality industry including:
- 4 years senior management experience in F&B management or hotel management
- Strong understanding of rooms division management (Housekeeping / Front Office / Guest Relations)
- Experience in managing Business Partners and Service Level Agreements
- Knowledge of food & beverage services and standards
- Thorough understanding of legislation (SHE / LRA/ risk management)
go to method of application »
Job Purpose
- Responsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, beverage operations and/or food and beverage service in the casino operations), with specific regard to achieving profitability for specific outlets; maintaining products and standards of operation; maximising customer satisfaction; delivery of the F&B business objectives, and developing a cross-functional talent pipeline within food & beverage:
Key Performance Areas
- Develop outlet objectives and deliverables in line with Unit F&B strategy
- Facilitate the communication and implementation of F&B deliverables for the outlet
- Conduct risk analyses i.t.o impact on short term profit margins
- Provide clear delegation of authority and accountability for deliverables
- Manage and allocate people and operational resources
- Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
- Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
- Put in place staff scheduling and duty allocations to ensure maximum coverage
- Handle shift briefings / handovers / shift reports
- Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
- Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
- Provides feedback and reports back to management on the performance and challenges within the restaurant
- Manage the control of stock and operating equipment as per SOP for the outlet
- Cash-ups at the end of the shift
- Completes shift reports
- Collaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons
- Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
- Manage productivities and payroll costs for the outlet
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Manage employee relations within the department
- Staff communication and motivation
- Performance contracting, reviews and development
- Provides resources and removes obstacles to performance
- Recruit and resource for talent for positions within the department
- Onboarding of new staff members
- Provide product rationalisation on a regular basis or as required
- Motivate new product enhancements
- Compile action plans for the implementation of approved projects
- Measure ROI and performance on a regular basis
- Monitor F&B standards and processes
- Align practices with new legislative compliance around health, hygiene, safety and the environment
- Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B adhere to the policy and procedures.
- Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
- Encourage a waste management culture and ensure all staff are trained.
- Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
- Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Job Requirements
Education
- 3-year Hotel School Diploma or equivalent National Qualification at a Diploma level
Experience
- 5-6 years in the Food and Beverage industry of which at least 2 years' experience in a Supervisory role within the Food and Beverage environment
- Food and Beverage experience in a casino environment would be an advantage
Skills and Knowledge
Behavioural:
- Planning
- Motivating others / gaining co-operation
- Decision-making
- Training; coaching; keeping abreast of new developments in field
- Analysing / Diagnosing performance of the outlet / product performance
- Reviewing - Assessing feasibility; assessing compliance; efficiencies
- Problem-Solving
Technical:
- Food & Beverage Costing
- Food & Beverage Product Knowledge
- Speciality beverage knowledge – wine, barrister
- Team Planning
- Operational Management
- Product Development
- Stock control
- Intermediate Computer Skills
- Micros / Opera is preferred
go to method of application »
Main Purpose of the Job
- Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.
Job Requirements
Duties and responsibilities include
- Gaming Product
- Refer to the work output task register for detailed tasks
- Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks,
- Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video
- Record and prioritise all job cards
- Move and place EGMs
- Configure gaming equipment
- Knowledge sharing on gaming products
- Writing technical manuals as per operational requirements
- Gaming Technical Standards
- Clean-up move location
- Keep workshop tidy and safe
- Clean, store and secure equipment
- Customer Service
- Investigate and resolve customer disputes
- Provides accurate guest information including promotional information
- Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
- Guest Interaction and Service
- Contact suppliers for technical support where relevant
Audits and Investigations
- Auditing and investigating (Refer to the work output task register)
- Jackpot exceptions
- Count variances
- Machine performance checks
- Other auditing as per operational requirements
- Reports variances and make recommendations
- Communicate and follow-up to ensure all corrective actions are implemented
Reporting & Administration
Analytical Reports: (Including but not limited to)
- Shift reports
- Month end Feedback reports
- Note acceptor reports
- Card acceptance reports
- Suspicious meter movement reports
- Card update failures
- Network stats checks
- Captures relevant data
- Ensures RGP information is displayed
Minimum requirements (Education and Experience)
- N5 National Electronic Certificate (light current) with relevant experience or
- S2 or National Electronic Diploma (light current) or
- Equivalent qualification
- 1 year experience as a technician will be an advantage
- Experience in the gaming industry is preferred
- Meet the requirements for a gaming licence and FICA
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to work and stand for long periods of time
- Physically able to move machines
Skills and competencies
Core & personal behavioural competencies
- Analytical skills
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking
- Following Instructions
- Emotional resilience
- Presentable
- Technical proficiency competencies
- Gaming Component Knowledge
- Gaming Component Servicing & repairs
- System auditing& investigations
- English verbal communication skills
- Proficient computer skills
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail