Current Vacancies at Pedros Flame Grilled Chicken

SUMMARY OF JOB:  

• Recruitment Officer plays a critical role in identifying, attracting, and hiring top talent for an organization. Maintaining an active pipeline and recruiting for bulk roles for new stores and replacement roles.

DUTIES AND RESPONSIBILITIES:

• Building relationships with Line Managers.
• Posting job advertisements onto Simplify HR.
• Sourcing, screening, shortlisting, and interviewing candidates.
• Recruitment for Franchise Partners and Corporate stores for bulk positions.
• Conducting assessments, MIE, and reference checks for shortlisted candidates.
• Gathering supporting documents and putting together a recruitment pack.
• Ordering of uniforms.
• Pack submission to the Human Resource Administrators.
• Working closely with the Operations and Training department.

REQUIREMENTS:

• A Diploma in Human Resources or a related qualification is advantageous
• Must have a minimum of 2 years of Bulk Recruitment experience.
• Must be a self-starter.
• Organisational skills.
• Attention to detail.
• Must be a team player.
• Good verbal and written communication skills.
• Must have MS Office experience.
• Willing to travel for new store openings.

Closing Date 31 October 2026

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Job Description

• The Customer Care Representative is responsible for delivering excellent customer service across various communication channels while ensuring customer queries and complaints are handled efficiently and resolved within the required timeframes.
• The successful candidate will be expected to work with speed, accuracy and professionalism while maintaining up-to-date customer information and identifying opportunities to continuously improve internal processes and the overall customer experience.

Key Responsibilities

• Respond to customer complaints and enquiries via telephone, email and social media.
• Record and escalate customer complaints to the relevant internal teams and follow up until resolved.
• Contact customers to understand and assess complaints before escalating matters to stores.
• Respond to and manage customer reviews across Facebook, Google and other social media platforms.
• Ensure customer complaints and resolutions are accurately captured on internal reports and systems.
• Maintain and update customer care reports and records.
• Communicate with stores and customers daily via email and other relevant channels.
• Ensure customer queries are resolved within agreed timeframes.
• Provide accurate and professional information to customers, colleagues and external stakeholders.
• Handle a wide range of customer queries, exceptions and complaints effectively.
• Ensure all customer communication is professional, clear and of a high standard.
• Maintain accurate customer information across internal systems.
• Identify and communicate opportunities to improve customer service processes and procedures.
• Support a positive customer journey by ensuring queries are handled efficiently from start to resolution.

Requirements

• Qualification in Administration or a related field.
• 1–2 years' experience in a customer service or administrative environment.
• Previous experience working with social media platforms will be advantageous.
• Computer literate and comfortable working across multiple systems.
• Excellent customer service skills.
• Excellent command of English, both written and verbal.
• Strong attention to detail and accuracy.
• Strong data entry and administrative skills.
• Ability to work across multiple systems simultaneously.
• Reliable attendance and consistent performance.

Closing Date 30 October 2026

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Job Description

• The New Business Manager is responsible for identifying, developing, and progressing new franchise and corporate store opportunities that support the expansion of our retail footprint.
• The role manages an active pipeline of prospective franchisees and site opportunities, conducts initial commercial and market assessments, builds relationships with property stakeholders, and supports negotiations through to approved agreements and handover for store development.
• Working within the Group’s network growth strategy and governance framework, the New Business Manager is a commercially driven, relationship-oriented professional who converts qualified leads into viable, brand-aligned growth opportunities.

Responsibilities : 

• Source, build, and maintain a healthy pipeline of prospective franchise and corporate store opportunities within assigned markets or territories.
• Prospect, screen, and qualify franchisee leads against the Group’s investment, operational, and brand criteria.
• Progress qualified opportunities through the lead-to-approval and contracting process, coordinating required information and stakeholder inputs.
• Maintain accurate CRM and pipeline records and follow up consistently to drive conversion.
• Conduct market, competitor, demographic, and trading-area research to identify potential growth opportunities.
• Assess prospective sites against agreed location, accessibility, visibility, catchment, and commercial criteria.
• Prepare initial site and opportunity assessments for review by the Senior New Business Manager and relevant stakeholders.
• Build and maintain relationships with property developers, commercial agents, landlords, brokers, and prospective franchisees
• Coordinate site visits, franchise prospect meetings, presentations, and follow-up engagements.
• Track and report on pipeline activity, opportunity status, conversion progress, and assigned growth targets.
• Ensure new business documentation, supporting information, and approvals are complete and aligned to internal governance requirements.
• Support the preparation of business cases, commercial proposals, franchise documentation, and management updates.

Requirements : 

• Bachelor’s degree in Commerce, Business Administration, Marketing, Property, or a related field.
• 3+ years in business development, franchise sales, commercial property, retail expansion, or a related commercial role
• Demonstrated experience in prospecting, pipeline management, relationship development, and progressing commercial opportunities
• Experience in QSR, retail, franchise, or property industries preferred.
• Exposure to franchise agreements, site evaluation, commercial negotiations, and franchisee onboarding advantageous.

 Closing Date 16 October 2026

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Job Description

• The New Business Manager is responsible for identifying, developing, and progressing new franchise and corporate store opportunities that support the expansion of our retail footprint.
• The role manages an active pipeline of prospective franchisees and site opportunities, conducts initial commercial and market assessments, builds relationships with property stakeholders, and supports negotiations through to approved agreements and handover for store development.
• Working within the Group’s network growth strategy and governance framework, the New Business Manager is a commercially driven, relationship-oriented professional who converts qualified leads into viable, brand-aligned growth opportunities.

Responsibilities : 

• Source, build, and maintain a healthy pipeline of prospective franchise and corporate store opportunities within assigned markets or territories.
• Prospect, screen, and qualify franchisee leads against the Group’s investment, operational, and brand criteria.
• Progress qualified opportunities through the lead-to-approval and contracting process, coordinating required information and stakeholder inputs.
• Maintain accurate CRM and pipeline records and follow up consistently to drive conversion.
• Conduct market, competitor, demographic, and trading-area research to identify potential growth opportunities.
• Assess prospective sites against agreed location, accessibility, visibility, catchment, and commercial criteria.
• Prepare initial site and opportunity assessments for review by the Senior New Business Manager and relevant stakeholders.
• Build and maintain relationships with property developers, commercial agents, landlords, brokers, and prospective franchisees
• Coordinate site visits, franchise prospect meetings, presentations, and follow-up engagements.
• Track and report on pipeline activity, opportunity status, conversion progress, and assigned growth targets.
• Ensure new business documentation, supporting information, and approvals are complete and aligned to internal governance requirements.
• Support the preparation of business cases, commercial proposals, franchise documentation, and management updates.

Requirements : 

• Bachelor’s degree in Commerce, Business Administration, Marketing, Property, or a related field.
• 3+ years in business development, franchise sales, commercial property, retail expansion, or a related commercial role
• Demonstrated experience in prospecting, pipeline management, relationship development, and progressing commercial opportunities
• Experience in QSR, retail, franchise, or property industries preferred.
• Exposure to franchise agreements, site evaluation, commercial negotiations, and franchisee onboarding advantageous.

 Closing Date 16 October 2026

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Job Description

• Lead the day-to-day marketing of Yogiberry and Bird & Co, turning each brand’s strategy into campaigns and customer experiences that build awareness, attract customers and encourage repeat visits.
• Work with the in-house creative studio, digital team, Operations and product development to deliver consistent marketing and support profitable growth.

Brand priorities:

• Yogiberry: Build a distinctive frozen yoghurt brand through engaging content, product launches, sampling and local activity that encourage trial, customer participation and repeat visits.
• Bird & Co: Strengthen brand positioning and consistency across dine-in, takeaway and delivery, with appealing food content, menu promotions and store marketing that grow customer demand.

Duties and Responsibilities:

Brand strategy and planning:

• Develop separate annual brand plans and marketing calendars, with clear audiences, priorities, budgets and measures of success.
• Protect each brand’s identity and tone of voice, using customer insight and competitor activity to guide decisions.

Campaign delivery:

• Lead campaigns from creative brief through production, approvals, launch and review, delivering to agreed deadlines and budgets.
• Brief and review photography, video, design, copy and media activity with the creative studio and digital team. Maintain brand quality across every customer touchpoint.

Store marketing and launches:

• Plan store openings, local campaigns, activations and partnerships with Operations. Coordinate point-of-sale material, launch toolkits and store communication.
• Visit stores, check execution and customer experience, and agree corrective actions with the relevant teams.

Digital marketing and customer engagement:

• Set content priorities with the social and digital teams, keeping each brand’s voice distinct and its content relevant to its customers.
• Coordinate with the digital team, paid media, influencers, customer retention activity and delivery-platform promotions. Use customer feedback and channel results to improve activity.

Performance and budget management:

• Monitor sales, guest count, campaign uptake, customer engagement and marketing return against agreed targets. Present monthly results, learnings and recommended actions.
• Manage allocated budgets, forecasts and supplier costs. Track commitments and invoices, flag variances and obtain approval before committing expenditure.

Product innovation and stakeholder management:

• Work with product development, Operations and Finance on menu and product launches, including customer insight, positioning, pricing input and launch readiness.
• Coordinate internal teams and external suppliers, resolve delivery issues and escalate risks early. Review brand assets within agreed approval limits.

Requirements:

• Degree or diploma in Marketing, Communications or a related field.
• 3–5 years’ relevant experience in brand or marketing management. Experience in QSR, restaurants, FMCG or retail is advantageous.
• Proven delivery of integrated campaigns, with examples of clear briefs, coordinated execution and measurable results.
• Experience managing budgets and suppliers, interpreting sales and marketing data, and working with creative and cross-functional teams.
• Working knowledge of social and digital marketing, Excel, PowerPoint and project management tools. Ability to travel for store visits and launches.

Closing Date 06 November 2026

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Job Description

• Produce high-quality video that brings the Pedros Group’s food, brands and customer experiences to life. Take approved briefs from shoot planning through filming and editing to finished assets for campaigns, social media, digital advertising and other brand channels. The role reports to the Content Manager and works closely with the Content Creator, creative studio and brand teams across all four brands.
• Strong video editing skills and expert colour grading are essential. Own camera operation, lighting, sound and post-production, collaborating with the Content Creator on complementary cellphone and behind-the-scenes content. The Content Manager sets priorities and gives final approval.

Duties and Responsibilities:

Concept development and shoot planning

• Translate briefs into visual treatments, storyboards and shot lists. Contribute ideas that reflect each brand’s audience, personality and campaign objectives.
• Plan equipment, locations, products, props and shoot schedules with the Content Manager and relevant teams. Prepare for different formats and capture needs before filming.

Filming and production

• Film food and product features, brand stories, store openings, activations, interviews and social videos using suitable cameras, lenses and stabilisation equipment.
• Set and control lighting, exposure, focus, white balance, composition and camera movement. Capture sufficient cutaways and alternative shots for editing.
• Record clear dialogue and location sound using suitable microphones and monitored levels. Clean up and mix dialogue, music and sound effects for balanced, intelligible audio without distortion.
• Make food look appetising while representing products and portions accurately. Guide contributors on camera and coordinate shoots with store teams to minimise disruption.

Creative collaboration

• Work alongside the Content Creator on shared concepts and productions, coordinating camera footage with mobile capture. Collaborate with designers on graphics and brand assets.

Video editing and expert colour grading

• Independently edit compelling videos with strong openings, clear storytelling and effective pacing. Complete audio clean-up and mixing, captions and basic motion graphics.
• Deliver expert colour correction and grading, using scopes, colour management and selective adjustments. Match shots and cameras, develop consistent brand looks, and preserve natural skin tones and accurate, appetising food colours.
• Produce platform-specific versions in vertical, square and landscape formats. Apply appropriate framing, safe areas, duration, resolution and export settings for each placement.
• Check picture and sound quality, spelling, branding and product accuracy. Submit edits to the Content Manager, manage revisions and deliver approved files to agreed deadlines.

Equipment and asset management

• Prepare, maintain and safely handle production equipment. Monitor batteries, storage and accessories, and report faults or additional production requirements promptly.
• Back up footage and maintain organised project files, clear naming and version control. Follow approval processes for filming permissions, contributor consent, music and asset usage.

Requirements:

• At least 5 years’ relevant videography and editing experience. A strong showreel must demonstrate personal filming, editing and expert colour grading, including before-and-after grading examples.
• Strong editing proficiency in Adobe Premiere Pro, DaVinci Resolve or equivalent, plus expert colour grading ability in DaVinci Resolve or equivalent. Practical camera, lighting and sound skills are essential.
• Ability to take a brief through planning, shooting and editing to polished final delivery. Food, restaurant, retail or lifestyle production experience is advantageous.
• A relevant qualification in film, video production, multimedia or a related field is advantageous. Demonstrated practical ability and quality of work are essential.
• Must have an own vehicle and a valid driving licence and be willing to use the vehicle for travel to and from shoots, including transporting production equipment safely.

Closing Date 06 November 2026

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Job Description

• Pedro’s is looking for an experienced Production Manager to oversee our poultry production operations within our Distribution Centre.
• The successful candidate will be responsible for managing the end-to-end production process, ensuring that production targets are achieved safely, efficiently and in line with required food safety, quality, yield and cost standards.
• This is a hands-on operational leadership role suited to someone with strong experience in poultry or food production, who understands production planning, processing equipment, yields, cold chain requirements and the management of production teams in a fast-paced environment.

Key Responsibilities

• Develop and implement production plans aligned with sales forecasts and distribution requirements.
• Manage daily production activities to ensure production targets, volumes and deadlines are achieved.
• Monitor production yields, wastage and variances and implement corrective actions where required.
• Conduct and oversee quality control checks to ensure required product and food safety standards are maintained.
• Manage production scheduling, stock levels and raw material requirements.
• Coordinate with suppliers and internal departments to ensure the timely availability of materials.
• Lead daily production meetings and communicate operational targets and priorities to the team.
• Supervise, coach and develop production employees to improve performance and productivity.
• Manage employee performance, attendance and operational discipline within the production environment.
• Ensure compliance with all health, safety, food safety and quality requirements.
• Conduct routine safety and operational checks and ensure corrective actions are implemented.
• Monitor production equipment and coordinate preventative maintenance and repairs to minimise downtime.
• Track and analyse production performance and identify opportunities for continuous improvement.
• Prepare production reports and provide regular performance updates to management.
• Manage operational expenses and resources within approved budgets.
• Work closely with Distribution Centre management and other departments to ensure efficient overall operations.

Minimum Requirements

• Matric / Grade 12.
• Relevant tertiary qualification in Production, Operations, Food Technology, Manufacturing or a related field.
• Proven production management experience within a poultry, food manufacturing, food processing or similar FMCG environment.
• Strong leadership and people-management experience.
• Demonstrated experience managing production targets, productivity, quality and operational performance.

Technical Knowledge & Experience

The successful candidate should have strong working knowledge of:

• Poultry production and processing
• Food safety and quality control
• Production and processing equipment
• Health and Safety regulations
• Production planning and scheduling
• Inventory and stock management
• Yield management and wastage control
• Cold chain management
• Production reporting and performance metrics
• Continuous improvement within a production environment

Key Competencies

• Strong leadership and team management
• Effective communication
• Operational problem-solving
• Planning and organisation
• Performance management and coaching
• Conflict resolution
• Attention to quality and detail
• Customer and service orientation
• Ability to make decisions in a fast-paced operational environment

Key Performance Areas

• Success in this role will be measured against:
• Achievement of production and efficiency targets.
• Effective management of yield, wastage and production variances.
• Compliance with food safety, quality, health and safety requirements.
• Successful external and internal audit outcomes.
• Management of operational expenses within budget.
• Equipment utilisation and minimisation of production downtime.
• Continuous improvement of production processes.
• Productivity, performance and development of the production team.

Additional Requirements

• Flexibility to work extended hours when operationally required.
• Comfortable working within a fast-paced production and Distribution Centre environment.
• Ability to work under pressure while maintaining quality, safety and production standards.

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Job Description

• Create engaging, high-quality content that brings the Pedros Group’s brands, food and customer experiences to life. Turn briefs and ideas into compelling short-form videos, photographs and social content, working under the Content Manager and alongside the videographer.
• This is a hands-on creative role requiring strong ideas, an eye for detail and the ability to shoot and edit excellent content across a range of formats.

Duties and Responsibilities:

Content ideas and planning

• Develop concepts, hooks, simple scripts and shot lists from campaign briefs and the content calendar. Adapt ideas to the distinct voice and audience of each brand.
• Identify relevant social trends, formats and customer moments, proposing ideas that suit the brand and can be produced quickly without compromising quality.

Photography and video

• Independently shoot excellent video and photographs for social platforms on mobile, including Reels, TikTok, Stories and other suitable formats.
• Use composition, lighting, movement and sound to make food look appetising and capture authentic store, team and customer experiences. Keep product presentation accurate and consistent with the brief.
• Style food for photography and video, using presentation, props and attention to detail to make it look craveable to customers while accurately representing the product.
• Capture enough footage and variations for strong hooks, cutaways, transitions and platform-specific edits. Prepare equipment, products, props and locations before shoots.

Working with the videographer

• Help prepare concepts, references, scripts and shot lists for planned shoots. Coordinate content capture with the videographer so footage complements the wider production.
• Assist with shoot preparation and capture behind-the-scenes or additional social content. Work constructively with store teams to minimise disruption and obtain the required approvals.

Editing and delivery

• Edit mobile footage into polished short-form content with effective pacing, clear storytelling, readable captions, appropriate audio and a strong opening hook.
• Create versions for different platforms, aspect ratios and campaign needs. Check spelling, sound, picture quality, product accuracy and brand consistency before submitting work.
• Write supporting captions and short copy as required. Submit work to the Content Manager, respond to feedback and deliver approved assets on time to the relevant teams.

Quality and continuous improvement

• Review content results and feedback with the Content Manager and digital team. Use learnings about audience response, watch time and engagement to improve future ideas and edits.
• Maintain organised footage and asset files, with clear naming and version control. Follow brand approval processes and requirements for filming permissions, music and asset usage.

Requirements:

• At least 4 years’ relevant content creation experience. A strong portfolio demonstrating photography, short-form video and editing is essential.
• Evidence of independently taking content from concept through shooting and editing to a finished asset. Food, restaurant, retail or lifestyle content experience is advantageous.
• Practical experience with content editing tools such as CapCut or equivalent, and a strong understanding of platform formats, storytelling, hooks and captions.
• A relevant qualification in content creation, film, photography, marketing or a related field is advantageous. Quality of work and practical ability are essential.

Closing Date 06 November 2026

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Job Description

• We are looking for a detail-oriented and experienced Accounts Payable Clerk to join our finance team. The successful candidate will be responsible for managing the full Accounts Payable function, ensuring accurate processing of supplier invoices, reconciliations and payments while maintaining strong relationships with suppliers.

Duties & Responsibilities

• Manage the full Accounts Payable function
• Process and capture supplier invoices accurately
• Allocate transactions correctly according to GL coding
• Verify supplier documentation, including delivery notes, GRVs and tax invoices
• Prepare supplier payments in line with agreed credit terms
• Reconcile supplier accounts and resolve outstanding items
• Send proof of payments to suppliers
• Ensure the supplier age analysis is accurate and up to date
• Maintain accurate and complete Accounts Payable records and documentation

Requirements

• Matric
• 2 years’ experience in a similar Accounts Payable role
• 2 years’ experience using Sage 200 Evolution or a similar accounting package
• Proficiency in MS Office
• Solid understanding of Accounts Payable processes and principles
• Hands-on experience with supplier reconciliations and payments

Closing Date 06 November 2026

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Job Description

• The Cost Accountant is responsible for managing end-to-end plant finance operations by overseeing standard costing, BOMs, inventory variances, month end financial reporting, and the broader accounting function.

Responsibilities : 

• Maintain costing and Bills of Materials in SAGE, ensuring raw materials are properly moved into Work in Progress in the system before production begins.
• Lead weekly and month end WIP recons, monitor production, analyse material and stock variances, and identify opportunities for cost reduction and margin improvement.
• Implement and improve SOPs and internal controls, bridging the gap between physical warehouse movements and Sage data to strengthen financial governance and protect assets.
• Work closely with operations and management teams to improve processes, resolve cost related issues, and support decision making.
• Prepare and submit management accounts, month end reports, and GL recons to ensure accurate and timely financial reporting. 
• Prepare and manage monthly budgets and forecasts to monitor spend, analyse performance, and support future financial planning.

Requirements : ​​​​​​​

• Tertiary Financial Management / Accounting qualification – CIMA preferred.
• 3-5 years experience in a similar role preferably in a FMCG, QSR/ Fast food or retail sector.
• Sound understanding of the finance function and cost accounting.
• Experience with Sage 200 Evolution or similar system.
• Ability to communicate effectively across all levels of the organisation. 

Closing Date 22 October 2026