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  • Posted: Feb 2, 2026
    Deadline: Not specified
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  • EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
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    Senior Assistant Vice President

    Job Description

    • Lead CX transformation with agentic solutions cross enterprise operations.
    • Design and implement digital transformation roadmaps integrating automation (RPA, OCR, AI/ML, PAAS), data analytics, and process re-engineering.
    • Conduct business due diligence, identify operational bottlenecks, and develop best-in-class solutions.
    • Build business cases for transformation initiatives and secure leadership/client approval.
    • Partner with operations and IT to ensure successful execution of transformation programs.
    • Lead, coach, and mentor cross-functional transformation teams (consultants, engineers, analytics professionals).
    • Drive change management and stakeholder engagement to ensure adoption and measurable value delivery.
    • Produce thought leadership and market insights on process transformation and emerging technologies.

    Responsibilities

    • Primary Internal Interactions
    • Senior Leadership Team (Strategy, Operations, IT, HR).
    • Business Unit Heads, South Africa Operations Managers and Client Partners
    • Transformation, Automation, and Analytics teams.
    • Finance and Risk functions (for business cases and compliance).
    • Primary External Interactions
    • Client executives and CXO-level stakeholders.
    • External vendors, solution partners, and technology providers.
    • Industry forums and thought leadership networks.

    Qualifications

    Skills

    • Technical Skills Design and implementation of AI-driven customer experience (CX) solutions, including conversational chatbots (Voice & Text), agent-assist tools, and customer self-service portals. Development of integrated AI tools that support customer service agents with live assistance and training automation.

    Project Specific

    • Skills Business Due Diligence Solution Design and Implementation. Financial Modeling & Business Case Development. KPI Definition & Performance Tracking.

    Leadership

    competencies

    • required Strategic thinking and vision alignment. Strong influencing and stakeholder management skills. Ability to lead and scale cross-functional teams. Proven change management expertise.
    • Soft-skills Excellent communication and presentation skills. Strong problem-solving and decision-making. Client-facing and consultative approach. High adaptability in dynamic environments

    Education Requirements

    • Bachelor’s degree  in Business, Technology, or related field.
    • Certifications: Prince2, Six Sigma, Lean, PMP desirable.

    Work Experience Requirements

    • 15+ years of overall experience in business transformation, consulting, or enterprise operations within more than 1 international geography (India, SA, Philipines).
    • 10+ years leading large-scale transformation programs.
    • Demonstrated track record of automation, process re-engineering, and digital adoption initiatives.
    • Extensive experience in BFSI, global services, or large-scale enterprise delivery environments.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to EXL South Africa on fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com to apply

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