We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and SuperDrive will help us achieve our vision.
- As a Mid or Junior Actuary at SGHC, you’ll play a pivotal role in advancing our Actuarial Super Model (ASM) and supporting our subsidiaries with robust financial forecasting and scenario analysis.
- Your expertise will help us deliver accurate, actionable insights by developing user-friendly tools, integrating advanced modelling techniques, and collaborating across teams to ensure our models are accessible and impactful. By joining us, you’ll empower non-actuarial colleagues, drive innovation in our modelling processes, and support strategic decisions—from due diligence on acquisitions to ongoing commercial performance analysis.
- Your analytical mindset, technical skills, and collaborative spirit will be key to shaping the future of our business and delivering value to our customers and stakeholders.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
What you’ll be doing
As part of your role, your responsibilities will include:
- Assistance in the ongoing development of the ASM (writing code, testing / debugging, etc.)
- Development and maintenance of user-friendly tools for assumption setting
- Development and maintenance of reporting dashboards in PowerBI
- Working with software engineers to integrate model outputs into group financial and reporting systems
- Onboarding and providing support to non-actuarial users of the ASM
- Using the ASM for financial forecasting purposes, including the following subtasks
- Extracting, transforming and analysing customer and transactional data;
- Setting assumptions by reference to past experience and future expectations;
- Executing model runs and analysing / reporting on the results.
- Scenario analyses
- Regression modelling
- Ongoing analysis of the commercial performance of SGHC’s various subsidiaries in order to inform the structure, design and future development path of the ASM.
- Roll out and support the use of the ASM by SGHC’s subsidiaries, including assistance with setting of assumptions and interpretation of results;
- Sense-check the budget setting and capital market guidance outputs derived by SGHC’s subsidiaries, including explaining significant variances (if any) in outputs compared with that which experience and data supports;
- Due diligence and evaluation of potential acquisition targets, with particular reference to analysis of the target company’s customers and revenues, modelling of scenarios for expected future revenue streams of the target business and projecting the value of potential synergies (if any) resulting from the consolidation of the target business into SGHC.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- BSc, BBusSc or similar 3- or 4-year degree qualification with actuarial science and statistics as majors
- Ideally 3 years of actuarial work experience within an actuarial valuations / pricing / modelling team in the fields of life insurance or retirement funds (specifically DB fund valuations or PRML valuations or similar)
- Advanced Excel and at least intermediate SQL skills
- Experience with Python, VBA and other software languages
- Have passed or been exempted from the following ASSA Exams (or similar)
- A213 – Contingencies Exam (previously CT5)
- A211 – Financial Mathematics (previously CT1)
- A113 – Business Finance (previously CT2)
- Good communication and report-writing abilities, including the ability to articulate complex concepts in simple terms to lay audiences
Desirable skills you’ve got up your sleeve
- Experience with coding in cashflow modelling software (e.g. Tyche, Prophet or similar)
- Experience with stochastic modelling and Monte Carlo methods
- Experience with GLMs and time series analyses
- Experience with ML and AI modelling
- Experience with PowerBI or similar
- Beneficial to have passed or been exempted from the following ASSA exams (or similar)
- NS Model, Documentation Analysis and Reporting (A402/A420) / Module 3 of N111 (i.e. Modelling Fundamentals)
- N211 – Professional Communications for actuaries
- Experience in consulting to clients
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- The purpose of the Verification Team Lead is to effectively lead a Verification team within the broader Risk and Fraud Department strategy with a focus on customer verification.
- This role entails general Team Lead duties such as staff, shift and workload management, talent management, quality assurance and administration. It also requires interaction and communication with various stakeholders within the Risk and Fraud department and other departments of our business.
- The role will be responsible for ensuring that the Verification Teams functions efficiently, managing verification of our customers in line with KYC and AML standards timeously, while also mitigating risk to the business.
What you’ll be doing
As part of your role, your responsibilities will include:
- Full and accurate assessments of customer documentation in terms of legitimacy, to ensure KYC Compliance standards are continually met and maintained in line with regulatory and/or business requirements in line with AML verification requirements, outlined by regulatory and / business requirements when required because of suspicion, to mitigate foreseeable risk to the business where necessary.
- Staying abreast of country specific customer verification journeys and document version updates.
- Maintaining system proficiency, staying informed on impacts to customer account statuses and system verification.
- Staying abreast of the impact of verification processes on the greater Risk & Fraud Department, and being available to assist Risk, Fraud, and other departments in the business, in relation to verification.
- Suggesting / recommending new or improved document request templates.
- Monitoring and understanding priority document categories, with the aim of targeting workloads effectively to maintain prescribed SLA’s.
- Reporting on verification statistics, both internally and externally.
- Suggesting / recommending new or improved processes or systems to enhance the efficiency of verification.
People Management
- Recruitment: You may be conducting interviews to assist with recruitment for the Verification Team
- ESS / Workday Management: Management of leave requests for your team ensuring shifts are staffed adequately.
- Roster Management: Ensure sufficient coverage of team members to manage workload.
People Development
- You will be responsible and accountable to drive the correct behaviour within your team.
- Identify coaching / training requirements as well as common themes for training / coaching.
- Frequent development catch ups, and succession planning with your team.
Honest conversations:
- Provide constructive feedback to your team members.
- Lead, manage and motivate the team.
- Ensure that the department’s vision is promoted and that a customer orientated ethos is developed.
Manage IR related issues:
- Monitor and maintain a concise record or attendance, time keeping, and IR related issues and discuss with SM’s and HR, managing any concerns in line with company policies.
Workflow Management
Maintaining SLA’s
- Monitor volumes and determine the best strategy with consideration to priorities to maintain SLA’s.
- Assign workload and manage outputs in accordance with proficiency levels.
- Ensure that Specialists manage prompt start and end of shift, along with breaks taken during shift.
- Ensure that SLAs are met on each on shift as per the targets set by the Department.
- Ensure priority tasks are completed within the set-out deadline.
- Identify Volume Concerns:
- Understand the volumes of each priority and/or market, equipping yourself to identify when the incoming volumes deviate from the statistical norms and hence raise the necessary investigations to understand this.
Teamwork:
- Ensure that your team members are on top of their game and drive team cohesion and a positive working environment.
- Manage and handle escalations where needed and ensure we are reaching SLA target.
- Ensure that stakeholders are advised of any operational issues or player-impacting issues with urgency.
Communication & Knowledge transfer
Prepare and run pre-shift huddles:
- Ensure that Agents are knowledgeable and aware of the objectives at the start and throughout the shift.
- Ensure that all Agents on shift are briefed on current issues and understand priorities and process or system changes.
- Ensure that the relieving Team Leader receives a full debrief and understands the previous shift as well as an update on what to be aware of going into the next shift.
- Ensure that all business and operational communication filters through to every member of your team, whilst always ensuring full context and understanding is given.
- Promote best practices and provide leadership through offer guidance and assistance:
- Promote an ethos of discussion to reach collaborative decisions when reviewing accounts.
- Be available to assist team members where necessary and drive education alongside the coaches.
Cultivate a learning environment
- Be responsible to drive a continuous educational and learning experience on shift, finding fun and exciting ways to do this.
- Reporting to the Service Manager, but also making the appropriate info available with your team:
- Regular reports including, but not limited to, quality performance, developments, and training.
- Recording and reporting on any performance management concern or IR matter
Escalations Management
- Internal Escalations management
- You will be responsible to aid the team, risk-coordinators, as well as any other parties who may require assistance in relation to customer verification.
System Issues:
- Ensure that operational issues are logged with IT / MGS where necessary and assume responsibility to get the issue resolved with urgency while keeping stakeholders updated.
- Ensure queries requiring Management attention are escalated in a timely and clear manner.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Minimum 12 months Team Lead experience
- Minimum 24 months Risk/AML/Compliance experience
- Relevant Diploma/Degree and/or work experience in a related field within Risk/AML/Compliance
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Demonstrate consistent behaviour aligned to the organisation performance proposals
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Ability to create weekly and monthly reporting on Department and Team performance
- Proven ability to collate and present case information
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Responsible Gambling Specialist, you’ll be supporting the delivery of our Customer Interaction Programme, as well as all tasks covering, assisting and protecting our customers to ensure they are gambling responsibly.
- This will help us excel at creating a safe environment for our customers to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Conducting account reviews to determine whether a Customer Interaction Programme (CIP intervention is required, and which level of intervention based on a thorough review.
- Performing appropriate actions on accounts that support Responsible Gambling (RG).
- Conducting follow up calls to customers who contact the Customer Call Centre (CSC) threatening suicide or self-harm.
- Completing all RG-related inbound emails received from customers and taking the relevant action.
- Reviewing RG tasks conducted by the CSC when required and assessing and where necessary.
- Provide compliance and Responsible Gambling (RG) process direction and assistance to the CSC.
- Informing the RG Team Lead (TL) of any higher-level interventions.
- Liaising with the RG Service Manager and the Customer Care Operations Manager when needed.
- Actioning ad-hoc escalations and queries.
- Reviewing self-exclusion removal requests and executing in line with process.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- A degree or diploma in behavioural science, legal or regulatory compliance.
- Minimum 12 months working experience in a role that equips you with sound knowledge of the Responsible Gambling Policy and Procedures.
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Ability to identify, analyse and conclude behaviour outside of the normal.
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Must be self-motivated and pro-active with impeccable problem-solving skills.
- Ability to identify, analyse and conclude behaviour outside of the normal.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Previous experience in Risk & Fraud
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Team Lead Risk you’ll be supporting the team to lead, guide and support them to achieve optimal results. The role will be responsible for ensuring that the 18/7 Risk Area provides SuperClass service to meet the needs of the organization, the internal and global customers, as well as have a keen passion for mitigating Risk within the business.
What you’ll be doing
As part of your role, your responsibilities will include:
People Management
- Recruitment: Conduct interviews to assist with the recruitment of the Risk Team.
- Workday Management: Manage leave requests for your team, ensuring adequate shift staffing.
- Roster Management: Ensure sufficient coverage of team members to handle the workload.
People Development:
- Drive and maintain the correct behaviour within your team.
- Identify individual and common coaching/training needs.
- Conduct frequent development catch-ups and succession planning with your team.
- Provide constructive feedback through honest conversations.
- Promote Department Vision: Foster a customer service-oriented ethos within the team.
Performance Management
- Ensure SLA standards are met for each shift, agent, and team, in accordance with department targets.
- Report on SLA management during shift handovers and to the Service Manager.
- Collaborate with coaches to monitor and evaluate performance during the incubation period, with responsibility for sign-off.
- Maintain a balance between team efficiency and morale.
- Set and monitor KPI expectations for all team members.
- Work with coaches to enhance team proficiency.
- Provide and document feedback based on Quality Assurance, recognizing both areas for improvement and high standards of work.
- Conduct performance appraisals for team members.
- Document qualitative issues, such as QA feedback, coaching, and training, for performance management discussions.
Workflow Management
- Monitor volumes and determine the best strategy, considering priorities, to maintain SLAs.
- Assign workloads and manage agent outputs based on proficiency levels.
- Ensure agents manage their breaks and adhere to prompt start and end of shifts.
- Ensure your team members perform at their best, fostering team cohesion and a positive working environment.
- Manage and handle escalations as needed, ensuring SLA targets are met.
- Promptly inform stakeholders of any operational or player-impacting issues.
Identify and Influence Rules:
Communication & Knowledge transfer
- Ensure agents are knowledgeable and aware of objectives at the start and throughout the shift.
- Brief all agents on current issues, priorities, and any process or system changes.
- Provide a comprehensive debrief to the relieving Team Leader, ensuring they understand the previous shift and are updated on what to be aware of for the next shift.
- Ensure all business and operational communication reaches every team member, providing full context and understanding.
- Foster an environment of discussion to make collaborative decisions when reviewing accounts.
- Be available for void and cash-in sign-off in line with escalation policies while educating team members.
- Drive a continuous educational and learning experience on shift, finding fun and engaging ways to do this.
- Provide regular reports on risk agent quality performance, developments, and training.
- Record and report any performance management concerns or IR matters.
Escalation Management
- From Your Team: Make void decisions within your given threshold by evaluating the risk and limiting exposure in line with Risk & Fraud policies.
- From CSC Team Leaders: Serve as the key contact for urgent escalations, taking accountability to prioritize and resolve them promptly.
- Log operational issues with IT as necessary and ensure their resolution with urgency, keeping stakeholders updated throughout the process.
- Ensure queries requiring management attention are escalated in a timely and clear manner.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Minimum 12 months Leadership experience
- Minimum 24 months Risk/AML/Compliance experience
- Relevant Diploma/Degree in Law, Accounting, Business, Finance or related
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Understanding of Risk methodology, systems & technology
- Intermediate knowledge of MS Office
- Willing to work shifts
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
Method of Application
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