New Jobs at Discovery Limited

Key purpose

• The successful individual will be required to provide the best direct to client service, by identifying the medical aid/ health needs of our clients and presenting the best sales opportunities.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential Requirements:

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

Advantageous Requirements:

• Minimum 1 year health product knowledge
• Discovery Health Knowledge
• Tertiary qualification

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Key Purpose

• The successful individual will be required to provide the best direct to client service, by identifying the motor, household and home needs of our clients and presenting the best sales opportunities.

Areas of responsibility may include but not limited to

• Achievement of monthly sales targets
• Conduct financial needs analysis for clients to provide sound financial advice
• Accurate, timely administration on relevant system
• Communicate telephonically and via email with clients on queries related to outbound calls made
• Adhering to service level agreements to ensure sales consistency in the department
• Stakeholder engagement
• Adherence to risk and compliance requirements
• Teamwork, self-management and alignment with Discovery values

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential Requirements:

• Matric
• FAIS Credits - full qualification – Short term Insurance
• RE5 qualification
• Minimum 2 years’ sales experience in the short-term insurance industry in an outbound telesales environment
• Class of business certificate (Essential and/or advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)

Advantageous Requirement:

• Degree

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Key Purpose

• The key purpose of this role is to use big data, predictive analytics and up to date AI techniques to identify and detect potential fraud, waste and abuse for Discovery Health’s client schemes. The successful applicant will work closely with the fraud risk management and forensic team to ensure that projects are completed on time and meet the highest quality standards. Your work will directly impact fraud recoveries and ensure efficiency within the team.

Areas of responsibility may include but not limited to

• Connecting with a multitude of stakeholders to understand the data in a healthcare and fraud context
• Mining large structured and unstructured datasets to find new insights to detect healthcare fraud
• Research and application of the most up to date machine learning algorithms and AI techniques
• Present data and model findings in a way that provides actionable insights to business users
• Monitoring model performance
• Improve processes and databases where opportunities arise

Personal Attributes and Skills

• Expert in data science programming languages such as R, Python, Scala
• Expert in data manipulation skills including SQL to extract, transform and load data
• Experience in interactive data exploration and data-driven story telling
• Understanding and application of Big Data and distributed computing principles
• Hands on experience with Big Data systems will be preferred
• Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
• Ability to adapt to emerging technologies and tools
• Proficiency in version control systems such as Git for collaborative coding and maintaining code integrity
• Ability to formulate problem statements and develop a plan for tackling the problem
• Strong ability to communicate findings and recommendations from data (visual, verbal and written)
• Integration and implementation experience
• A passion for data exploration and analytics
• Self-starter
• Willingness to learn and grow exponentially
• A restless curiosity towards data and uncovering unknown correlations
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive

Education and Experience

• Honours or Master’s degree in Computer Science with solid experience in statistical modelling, data mining and machine learning, OR Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data
• Other analytical qualifications will also be considered if accompanied by the relevant experience
• A minimum of 1 years’ work experience in a data science position

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Key Purpose of the role

• To oversee the development and delivery of learning programs for Retirement Funds in response to the Business Units strategic objectives as well any needs from Project that are underway. The position is responsible for the day-to-day training requests, within the Retirement Funds business unit. The administrative duties, record keeping of training conducted in preparation for the submission of the workplace skills plan and annual training registers. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to adhere to the training principles and follow the end-to-end training cycle keeping focus on innovative ways to deliver training. The incumbent will be responsible to design and develop learner guides, tools, and assessments and ensure continuous improvement, to learning content and delivery.

Areas of responsibility may include but not limited to

• Presenting training courses and monitoring training results
• Design and develop learning programs and assessments
• Follow the end-to-end training cycle, ensure the evaluation process is conducted thoroughly to ensure improvement and growth
• Respond to training requests from internal stakeholders; communicate effectively with clients to ensure client expectations are met.
• Prepare training schedules, book training room, ensure the administrative work before, during and after learning interventions are done promptly and accurately
• Develop and maintain excellent business relations with internal and external parties.
• Prepare monthly training reports for departmental head and other forums
• Provide coaching and assist management on effective tools to upskill and develop their workforce
• Train, facilitate, workshop as required based on the need analysis

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Analytical and problem-solving skills
• Good written and verbal communication
• Customer Focus
• Interpersonal savvy
• Innovation
• Integrity
• Attention to Detail
• Planning, prioritizing, and organizing
• Teamwork/collaboration
• Stress tolerance 

Education and Experience

• ETDP / HR related qualification NQF level 5 or similar
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• 2 - 3 years retirement funds, umbrella fund experience – Essential
• Experience in training analysis, content design, facilitation, assessment, and feedback
• MS Office - Advanced
• Reporting