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  • Posted: Jan 7, 2025
    Deadline: Not specified
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    We operate and function for the benefit of those using our products, giving them an opportunity to be a part of something bigger. Our agreements with corporates across South Africa means that we can offer our products and services to those employed at these companies. Not only do they benefit from the products that they take up with us but they also becom...
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    Team Leader - Legal

    Job Outputs: 

    • Monitor agents' performance and productivity.
    • Ensure an effective debt collection operational plan is developed, approved, documented, communicated, and implemented. Workload assigned to Collection Agents according to degree and amount of delinquency.
    • Ensure that accounts written off are handed over to external debt collectors as per policy.
    • Manage Legal documents for secured loans to obtain cancellation of contract and return of asset, with warrant of delivery as per service level agreements.
    • Legal Collection processes comply with the requirements of the National Credit Act and Debt Collectors Act or high court or magistrate courts act.
    • Relationships with external debt collectors and appointed attorneys are established (Ext)
    • Reduction of legal capital at risk within our attorney’s control
    • Monitor payment allocation of direct bank deposits received from attorneys. Members and EDC’s
    • Effective processing write offs as per policy.
    • Plan and implement collection campaigns to increase off balance sheet recoveries and active portfolio.
    • Validate motivations for accuracy before escalation for reduced settlements.
    • Monitor updating of collection systems by internal staff and external service providers with legal status, collection status and document uploads.
    • Monitor and report on attorney portfolio performance
    • Retract and relocate case files from non-performing attorneys.
    • Monitor and report on off balance sheet recoveries for attorney post judgment.
    • Identify continuous improvement initiatives to reduce capital at risk and increase collections.
    • Motivate opposition defended matters in line with delegation of authority.
    • Prepare response to escalated complaints received from members or regulatory bodies.
    • Assist with establishment of a panel of external debt collectors to assist with the legal collections process.
    • Ensure that fees are prepared and authorized in accordance to the Delegation of Authority and service level agreements.
    • Annual renewal of SLA’s
    • Abandoned inbound call rate of less than 25% is achieved.
    • Report on inbound and outbound call volumes
    • Ensure 80% average staffing at all times.
    • Debit order, debi check, Owzo monitoring and reporting.
    • Approve ad hoc debt arrangements in line with service level agreements.
    • Liaise and communicate relevant information in writing and verbally to the collections business unit and External attorneys or EDC’s.
    • Expedite summons, judgment and warrants on off balance portfolio.
    • Improved capability for the recovery of amounts written-off as irrecoverable.               
    • Maintain internal and external relationships including members, colleagues, and management.
    • Supervise activities of legal Collection Department and Debt Recovery Administrative Department Create a high-performance culture.
    • Manage team's performance.
    • Training and development of team members
    • Manage attorneys’ performance in line with SLA and yearly targets.
    • Prepare and analyse productivity reports, identify trends and issues, and provide appropriate status updates to senior management.
    • Provide input to the department’s budget.
    • Ensure timeous payment of attorneys and EDCs with proper controls in the approval process

    Qualifications:

    • Grade 12 with Mathematics and Accounting
    • Degree in Legal  or Diploma in Credit Management / Finance/ Strategic Management or related
    • Legal Degree is an advantage.
    • Valid driver’s licence (essential/minimum

    Experience:

    • 2 years’ operational experience Debt collection experience
    • 2 years’ operational experience In a Banking/ Financial environment2 years Team / project leader / supervisor in Debt collection experience
    • 2 years operational experience in legal collections process

    go to method of application »

    Asset Financing Consultant (Phalaborwa)

    Job Outputs:

    • Sales of vehicle financing, loans, related and value-adding products and  up-selling & cross selling other iMasFinance products
    • Liaise with members/customers, employer groups, customers and dealerships
    • Conduct customer affordability and repayment ability assessments
    • Analyse customer financial position and recommend solutions
    • Conclude sales deals, process & finalize loan applications
    • Efficient and effective member/customer service delivery
    • Retain and maintain relationships with existing members/customers and stakeholders
    • Establish new member/customer and stakeholder relationships
    • Identify possible risk and communicate to relevant parties

    Qualifications & Experience:

    • Matric with Mathematics and/or Accounting (Essential)
    • FSCA Relevant Qualification and Compliance (Essential)
    • Regulatory Examination (Recommended)
    • Valid Driver's License Code 8 (Essential)
    • Computer Literacy-MS Office (Essential)
    • 2 years’ experience within a financial/banking industry including vehicle/asset finance

    Method of Application

    Use the link(s) below to apply on company website.

     

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