New Jobs at LexisNexis South Africa

Job Summary:

• LexisNexis South Africa is seeking a dynamic and results-driven Account Manager to join our Government Growth and Retentions team. The successful candidate will be responsible for managing and growing relationships with government clients, ensuring client satisfaction, and driving retention and growth initiatives.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with key government clients, understanding their needs and providing tailored solutions.
• Retention Strategies: Implement effective retention strategies to ensure high client satisfaction and loyalty.
• Growth Initiatives: Identify and pursue opportunities for account growth, including upselling and cross-selling LexisNexis products and services.
• Client Support: Provide exceptional support to clients, addressing their inquiries and resolving issues promptly.
• Market Analysis: Conduct market research and analysis to identify trends and opportunities within the government sector.
• Reporting: Prepare and present regular reports on account performance, client feedback, and market trends to senior management.
• Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure a cohesive approach to client management.

Qualifications:

• Education: Bachelor's degree in Business, Marketing, or a related field.
• Experience: Minimum of 3-5 years of experience in account management, preferably within the government sector.

Skills:

• Strong interpersonal and communication skills.
• Proven ability to manage and grow client relationships.
• Excellent problem-solving and analytical abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

Personal Attributes:

• Customer-Focused: A strong commitment to providing exceptional customer service.
• Results-Oriented: Driven to achieve and exceed targets.
• Adaptable: Ability to thrive in a fast-paced and changing environment.
• Team Player: Collaborative and able to work effectively with cross-functional teams.
   

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About the role:

• We are looking for a results-driven Direct Sales Representative to promote and sell a range of products and services to new and existing customers. In this role, you will support lead generation efforts, inform clients about new offerings, and contribute to building a strong sales pipeline. You’ll work across various accounts and product lines, helping to drive growth through effective outreach and collaboration.

Key Responsibilities

• Identify and research prospective clients in target industries.
• Initiate contact through email, phone, and social media to generate interest. Qualify leads and schedule meetings for Account Executives.
• Maintain accurate records of outreach and progress in the CRM system. Collaborate with marketing and sales to refine outreach strategies.
• Stay informed about our products, services, and industry trends.
• Contribute to lead generation plans and pipeline development.
• Meet or exceed monthly targets for qualified opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Ability to build relationships and engage diverse stakeholders.
• Organized and detail-oriented with good time management.
• Comfortable using CRM tools and digital communication platforms.
• Curious, proactive, and eager to learn.
• Experience in sales, customer service, or outreach is a plus—not required. Ability to work independently and as part of a team.
• No specific degree required—equivalent experience or transferable skills welcome