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    • Open Positions at Bidvest International Logistics

    Posted: Mar 11, 2025
    Deadline: Not specified
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  • Unemployed Learnership (2025-2026)

    Qualifications & Experience

    • Grade 12 senior certificate or equivalent;   
    • Must be a South African citizen;
    • Between the ages of 18 and 35;
    • Must be available and committed to work full time for 12 months;
    • Individual should have an avid interest in the Transport and Logistics industry.

    Key Responsibilities

    • Be committed to a 12-month Learnership program which will comprise of theoretical and practical components within 3 divisions;
    • All modules will be completed on the BIL eLearning Platform and a portfolio of evidence to be completed and submitted upon completion of the qualification.

    go to method of application »

    Support Engineer - Knowledge Park

    Qualifications:

    • A+
    • N+
    • Microsoft Certified Desktop Support Technician Qualification
    • ITIL Foundation training.

    Experience:

    • Minimum 2 years in a Service Desk  environment , and minimum 3 years experience in a first line support or desktop support environment.
    • 5 - 7 years’ experience and knowledge in Information Technology.

    Key responsibilities of this role:

    • Provide 1st level support, Including Systems and Applications for all BidvestIL End Users
    • Adhere to Access Request Governance and SOPs
    • Adhere to IT Procurement Management, and understand role and responsiblity
    • Documentation: Create knowledge articles and other IT Support articles
    • Administration: timeous and regular updating tickets, updating purchase order information
    • Asset Management: Ensure that all assets are documented and updated on the asset management system
    • Problem, and incident management
    • Requesting and coordinating vendor support 
    • Provide Prompt and accurate feedback to customers. Pro-active customer feedback is essential, therefore strong interpersonal and communication skills are required
    • Achieve results as per agreed Balanced Score Card
    • Extensive Travel Between sites to resolve hardware incidents, and as required due to operational needs
    • Management and Daily Operations of the BidvestIL Service Desk where required
    • Co-ordinate technical escalations for After Hours Standby.

    Main activities of this role:

    • Provide remote 1st level support for all BidvestIL End Users
    • Documentation: Create knowledge articles and other IT Support articles
    • Administration: timeous and regular updating tickets, updating purchase order information, and asset registers
    • Understanding of LAN and WAN with basic troubleshooting
    • Hardware troubleshooting and diagnostics when required
    • System support of all BidvestIL end users
    • Manage follow-up and set-up of processes and procedures
    • Timeous escalation when unable to resolve problems/issues timeously
    • Patching of network and phones if required due to operational needs
    • Ensure all logs for equipment and users are maintained
    • Requesting and coordinating vendor support
    • Provide Prompt and accurate feedback to customers. Pro-active customer feedback is essential, therefore strong interpersonal and communication skills are required
    • Achieve results as per agreed Balanced Score Card
    • Proactive problem solving and prevention
    • Support Handheld scanners and configuration when required
    • Travel between sites to resolve hardware incidents when required due to operational needs
    • After Hours Standby as per agreed schedule and any emergency call-outs in region.

    Method of Application

    Use the link(s) below to apply on company website.

     

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