Open Positions at Empact Group

The Main Purpose of the job

• Reporting to the Unit Manager, the incumbent will be responsible to ensure that all food and beverage areas are fully stocked, and the working environment is clean and tidy.
• You will be responsible for serving all food and beverages within a timely manner and attend to customer requests to ensure they have a great customer experience.

Education and Experience required:

• Matric
• Working experience in Hospitality environment
• Customer Service experience
• Min of 2 years’ experience in the same role

 Knowledge, Skills and Competencies:

• Customer service and communications skills
• Knowledge of basic mathematics
• Good analytical skills

Key areas of responsibility:

•  To provide a friendly and professional service to all customers and clients
• You will be responsible for serving all food and beverages within a timely manner and attend to customer requests in order to ensure they have a great customer experience.
• To support the Unit Manager in all areas in order to deliver a great customer experience.
• To excel in the areas of operational excellence, financial performance and customer / client satisfaction to achieve company and client objectives within all Company policies, procedures and guidelines
• Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and tidy.

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The main purpose of the job:

• The incumbent will be responsible in performing a variety of tasks associated with food production, front of house services and any general support required with regard to all Health & Safety and Food Safety regulations.  

Education and experience required:

• Working experience in the Hospitality Industry is essential
• Matric essential
• Customer service experience is an advantage
• Food and Beverage or Culinary Arts qualification would be an advantage

Knowledge Skills and Competencies required:

• Knowledge of basic food preparation
• Communication skills
• Takes pride in personal appearance and hygiene
• Passionate about delivering world-class service to our clients and customers

 Key areas of responsibilities:

• Perform a variety of tasks associated with food production
• General support required front and back of the house

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Experience, Education & skills:

• 2 – 3 years’ experience in Facilities/Property Management and Development and/or site maintenance field.
• Minimum 2 years proven technical maintenance experience in a service delivery environment Experience in managing vendor relationships. 
• Financial admin with experience capturing invoices.
• Develop Purchase Orders as per the quotations.
• Analyse all project quotations as per the budget agreed upon with the client.
• General Ledger – analyze all expenses as per the client invoice.
• Basic project administration and reporting

Key performance areas:

Site Maintenance

• Conducts site inspection to ensure operational effectiveness with minimal disruption to the ongoing working staff.
• Ensures all work undertaken conforms to the Health and Safety Act and is not in contravention of any National Building Regulations.
• Always ensures cleaning staff efficiency on-site and manages cleaning routines for the BU.
• Coordinates the repairs and replacements of all office equipment.
• Assists IT team with office reticulation projects.
• Supervises all outsourced facilities functions.
• Ensures adequate stock levels are maintained within the business unit with regards to cleaning materials, refreshments, etc.
• Builds cordial relations with Landlords and Governmental Institutions (Eskom/City Power/Public Works).

On-Site Vendor Management

• Liaises with all internal and external suppliers and vendors, building services management, Security, access control, and cleaning staff to ensure that they are performing as per accepted SLAs.
• Resolves conflicts with minimal or no disruptions to overall daily operations.
• Ensures all escalations regarding contractor performance/non-performance is escalated to the line manager.

Project Management

• Ensures accuracy and completeness of information submitted to management on projects to avoid delays.
• Develops and maintains a sound understanding of policies and procedures to develop alternatives to improve and expedite time frames.
• Endeavours to reduce turnaround time to deliver projects within cost and quality.
• Ensures that all activities are performed timeously, accurately, and professionally.
• Communicates daily with contractors on progress and attends weekly meetings.

Document Management

• Compiles and submits all reports timeously.
• Conducts quality checks in terms of documentation conditions to comply with the site build/maintenance.
• Reviews and approves contractor documentation.
• Ensures all documentation information accuracy.
• Keeps records (hard copy and electronic) of all permits, leases, and correspondence.

Knowledge, skills, and competencies:

• Problem Solving
• Oral and Written communication
• Attention to Detail
• Maintaining a high working standard
• Planning and Organizing

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Purpose of the role:

• To lead and manage the profitability and growth of the Food Division for a geographic region. Responsible for service delivery and growth across all clients through the management of Sales and Operations and the acquisition of new business, growth and retention of current contracts related to Food services. 
• This role reports to the Managing Director: Food.

Education and Experience:

• Relevant B Degree (NQF Level 7) Essential
• Post Graduate / Honours Degree (NQF Level 8) – Advantageous
• 8 to 10 years’ management and leadership experience in the services industry, of which 5 years is in a management capacity.
• Good knowledge of labour law and industry specific legislation
• Proven experience in managing Health and Safety processes
• Sound knowledge of project management, risk management and financial management principles
• Good business acumen and contract management
• Driver’s License

Key Areas of Responsibility:

• Contribute towards the development of the Divisional Strategy for Food in collaboration with the Managing Director.
• Develop the Sales, Retention and Operational Business Plan to execute on the Divisional Strategy to maximise revenue growth opportunities within the portfolio.
• Research and keep abreast of market and industry trends, both locally and globally, to develop the current client base and identify growth opportunities to integrate into the portfolio.
• Manage portfolio risks through the identification of risks and development of risk mitigation plans for approval by the Managing Director.
• Produce monthly and quarterly reports on the performance of the portfolio and participate in monthly business reviews to provide updates on business operations to the management team.
• Manage and support a diverse team of Regional Managers and Project Managers within the portfolio to ensure all operational requirements are met.
• Drive operational excellence through implementation of business solutions.
• Monitor business performance and associated costs, to increase profitability and sustainability.
• Partner with support functions to ensure Group policies (i.e. HR, HSE, Procurement, Finance, IT) are adhered to in day-to-day operations within the region.
• Manage integrated relationships between Operations and Sales to drive growth.
• Prepare, monitor, and manage the annual budget for the portfolio / geographical region in accordance with financial policy and procedures.
• Participate in the people management activities such as recruitment, disciplinary, reward, talent management, learning and development processes, in accordance with company policy and procedure, and in consultation with the Human Resources.