Open Positions at FlySafair

Description

• Inspect all unserviceable spares to ensure they are flushed and prepared for shipment before being inducted into the warehouse;
• Inspect the paperwork for all unserviceable spares to ensure completion before inducting them into the warehouse;
• Correctly pack spares onto shelves to prevent any further damage to parts and components;
• Work closely with the planning department to ensure the required movements are done on SAM;
• Conduct daily stock checks on all items marked as unserviceable in SAM;
• Work with internal stake holders to resolve any problems;
• Update stock on the SAM system;
• Ensure all items are packed correctly to prevent damage during the shipping process;
• Coordinate with shipping companies to arrange the pickup and delivery of cargo;
• Communicate with other departments within the company to ensure timely delivery of shipments;
• Provide daily feedback to internal and external customers/stakeholders;
• Ensure the dispatch area is always maintained in a state of readiness for audits;
• Adhere to procedures and standards at all time.

Requirements

• Grade 12 or equivalent (Essential);
• 1-2 years' experience in warehousing (Essential);
• Dangerous goods and Aircraft spares packing (Advantageous);
• Physically fit (Essential);
• Willing to work overtime as and when required;
• Willing to work 24 hour shifts (Essential);
• Excellent communication skills (verbal and written);
• Knowledge of ERP system (Advantageous);
• Deadline driven work with minimal supervision.

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Description

• Move inventory and materials across facilities;
• Process inventory for delivery;
• Sort, organize and store inventory in the proper location;
• Package items and label it correctly;
• Report damaged or missing inventory to supervisors;
• Stack and organize large bulk items;
• Update logs and documentation for inventory processing;
• Direct and conduct routine warehouse cleaning tasks;
• Monitor and manage inventory control;
• Perform warehouse inventory controls and keep quality standards high for audits;
• Handle delicate and sensitive products with utmost care to avoid damages;
• Handle and operate necessary tools and accessories in maintaining and managing a warehouse in line with SOPs;
• Follow quality service standards and comply with procedures, rules and regulations;
• Perform daily cycle counts and work with the Inventory Clerk to resolve any discrepancies.

Requirements

• Grade 12 or equivalent (Essential);
• Warehouse Training certification (Advantageous);
• Dangerous goods and Aircraft spares packing certifications (Advantageous);
• 1-2 years administration experience in a mid-size organisation (Essential);;
• Willing to work overtime as and when required;
• Willing to work 24 hour shifts (Essential);
• Knowledge of Warehousing standards;
• Knowledge of ERP system (Advantageous);
• Excellent communication skills (verbal and written);
• Ability to multitask.

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Description

• Update of all systems used in the tool store;
• Resolve queries with regards to tools;
• Ensure all items and shelves are clearly marked;
• Assist technicians with all over-the-counter tool requests;
• Assist with outstation tool requests and planning for replacements;
• Ensure returned tools are placed correctly and recorded accordingly;
• Identify areas of improvement and provide solutions;
• Conduct daily / weekly / monthly stock checks;
• Follow up on items that are out for calibration / repair and assist with planning to ensure tool availability;
• Ensure all calibrated tools are recalibrated in good time to ensure availability
• Ensure consumables are always stocked in tool store;
• Perform monthly inspections on GSE and other tools / items;
• Report all unserviceable GSE / items to maintenance for rectification;
• Ensure housekeeping is always done in the tool store;
• Ensure access to tool store is always controlled;
• Provide reports as prescribed by the Work Instructions.

Requirements

• Grade 12 or equivalent (Essential);
• 1-2 years' experience in warehousing (Essential);
• Dangerous goods and Aircraft spares packing (Advantageous);
• Physically fit (Essential);
• Willing to work overtime as and when required;
• Willing to work 24 hour shifts (Essential);
• Knowledge of ERP system (Advantageous);
• Excellent communication skills (verbal and written).

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Description

• Ensure all airports are operating within the policies and procedures set out in the Passenger Services Manuals (PSM);
• Assist with updates of the PSM and procedures;
• Monitor and schedule initial and recurrent training for all airport stations and call centre staff;
• Maintain staff training files and training matrix;
• Conduct monthly station visits and provide feedback on service quality;
• Monitor, implement and follow-up on Station start-ups;
• Perform quality audits on passenger services, ensuring all corrective actions are executed;
• Verify that ground handler staff adhere to their standard operating procedures;
• Attend ground handling monthly meetings and all other meeting as per the Management request;
• Manage and evaluate the service provider/s;
• Formulate weekly statistics for all departments e.g. crew, airports, call centre, l.T, etc.;
• Assist the Airport Manager to oversee operations during peak seasons;
• Assist in the management of flight delays;
• Ensure that service providers adhere to established processes and procedures;
• Analyse incident report to improve operations;
• Recommend disciplinary action to the service providers for non-compliance;
• Provide leadership to Supervisors and staff;
• Monitor the performance of staff;
• Stand in for Airport Manager in his/her absence;
• Provide continuous improvement on quality;
• Training:
• Provide training to the ground handler staff and oversee enhancements in standards through mentoring and coaching;
• Provide training to the FlySafair's Call Centre staff and Airport Ticket Sales agents;
• Provide guidance and training regarding customer service-related queries, including telephone etiquette;
• Provide training regarding any changes in the FlySafair terms and conditions and Passenger Services manual;
• Provide on-the-job Mentoring and coaching to the staff (Service Provider & FlySafair
• Liaise with internal and external stakeholders;
• Build and maintain relationships with the Ground handler.

Requirements

• Grade 12 or Equivalent (Essential);
• Relevant Diploma/Degree (Advantageous);
• Assessor and Moderator qualification (Advantageous);
• Minimum of 3 years' Passenger/Customer Services Duty Manager experience (Essential);
• Required to assist with irregular operations, as and when required;
• Must have experience in airport operations;
• Airline System Knowledge;
• Computer literate;
• Strong interpersonal skills;
• Strong leadership skills;
• Planning and organizational skills;
• Good administrative skills;
• Excellent communication skills (verbal and written);
• Ability to prioritise;
• Deadline driven.