Open Positions at Talksure Pty Ltd

Purpose of the Role

• The Key Account Manager is responsible for managing and growing strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role requires strategic planning, cross-functional collaboration, and the ability to deliver measurable results in a fast-paced digital and call center environment. The role also involves communicating with Executive Committee (Exco) members and overseeing cross-department coordination to identify key areas for development and improvement.

Key Responsibilities

• Develop and implement strategic account plans for key clients to drive app adoption, engagement, and revenue growth.
• Manage relationships with key clients and stakeholders, conducting regular business reviews and identifying opportunities for account expansion.
• Implement data-driven strategies to optimize account performance and consistently exceed user acquisition and revenue targets.
• Conduct strategic client meetings, understand business needs, and deliver tailored solutions or app offerings.
• Identify opportunities for partnerships, collaborations, and promotions to grow app visibility and downloads.
• Collaborate with Marketing, Product, and Customer Success teams to ensure alignment and integration of client feedback into app features and services.
• Communicate and report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.
• Manage and coordinate all relevant departments to ensure seamless execution of client initiatives and app-related projects.
• Monitor market trends, competitor apps, and industry developments to inform account strategies and improve ROI.
• Analyze client accounts to identify key development areas and propose actionable strategies for growth and improvement.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, Sales, or a related field.
• 3–7 years’ experience in key account management, digital account management, or strategic client management.
• Proven track record of driving growth in digital products or apps.
• Experience communicating and reporting at executive level (Exco).
• Strong analytical skills to interpret data and implement actionable strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Experience collaborating with product and marketing teams in a tech or app environment.

Skills and Competencies

• Strategic planning and execution.
• Client relationship management.
• Executive-level communication and reporting.
• Cross-functional collaboration and departmental coordination.
• Data-driven decision-making.
• Problem-solving and conflict resolution.
• Project and time management.
• Proficiency with CRM systems, analytics platforms, and reporting tools.

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Purpose of the Role:

• The Strategic Account Manager will manage and grow key strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role involves strategic planning, cross-functional collaboration, executive-level communication, and coordinating multiple departments to enhance account performance and operational efficiency.

Key Responsibilities:

• Develop and execute strategic account plans to drive app adoption, engagement, and revenue growth.
• Manage relationships with key clients and stakeholders; conduct regular business reviews and identify expansion opportunities.
• Implement data-driven strategies to optimize account performance and exceed targets.
• Conduct strategic client meetings and deliver tailored app solutions.
• Identify partnership, collaboration, and promotional opportunities to increase app visibility and downloads.
• Collaborate with Marketing, Product, and Customer Success teams to integrate client feedback into app features and services.
• Report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.
• Coordinate relevant departments to ensure seamless execution of client initiatives and app projects.
• Analyze client accounts to identify development areas and propose actionable growth strategies.
• Monitor market trends, competitor apps, and industry developments to inform account strategies.

Qualifications and Experience:

• Bachelor’s degree in Business, Marketing, Sales, or related field.
• 3–7 years’ experience in strategic account management, digital account management, or key client management.
• Proven track record in driving growth in digital products or apps.
• Experience communicating and reporting at executive level (Exco).
• Strong analytical, communication, negotiation, and interpersonal skills.
• Experience collaborating with product, marketing, and operational teams in a tech or app environment.

Skills and Competencies:

• Strategic planning and execution
• Client relationship management
• Executive-level communication and reporting
• Cross-functional collaboration and departmental coordination
• Data-driven decision-making
• Problem-solving and conflict resolution
• Project and time management
• Proficiency with CRM systems, analytics platforms, and reporting tools

Key Performance Indicators (KPIs):

• Revenue growth and achievement of app-related sales targets
• Account retention and client satisfaction rates
• Increased app adoption and user engagement from key accounts
• Successful implementation of strategic account plans
• Effective collaboration with internal teams and partners
• Identification and development of key areas for account and operational improvement
• Clear and actionable reporting to Exco on account performance and strategic initiatives

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Purpose of the Role

• The Business Development & Engagement Manager is responsible for identifying, developing, and managing new business opportunities while building strong client relationships in a call center environment. The role focuses on sales growth, stakeholder engagement, and strategic partnerships, ensuring revenue targets are met while enhancing the call center’s reputation and market presence.

Key Responsibilities

• Drive new business development by identifying and pursuing sales opportunities in line with company growth objectives.
• Build, manage, and maintain strong relationships with corporate clients, stakeholders, and decision-makers.
• Develop and implement engagement initiatives that promote the call center’s services and strengthen client partnerships.
• Collaborate with Operations, Training, HR, and Marketing teams to ensure successful execution of sales and engagement strategies.
• Conduct client meetings, presentations, and contract negotiations to secure new business and strengthen existing accounts.
• Monitor call center sales performance, analyzing pipeline conversion rates, campaign effectiveness, and revenue trends.
• Report regularly to senior management and Exco on business development progress, engagement initiatives, and key development areas.
• Represent the call center at industry events, networking forums, and corporate engagements to enhance brand visibility.
• Identify opportunities for process improvements, partnerships, and value-added services to grow client satisfaction and retention.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, Sales, or related field (preferred).
• 2–5 years’ experience in sales, business development, or account management, ideally within a call center/BPO environment.
• Proven track record of achieving and exceeding revenue targets.
• Strong experience in stakeholder engagement and corporate relationship management.
• Knowledge of call center sales processes, lead generation, and client onboarding.
• Excellent communication, presentation, and negotiation skills.

Skills and Competencies

• Sales and business development expertise.
• Strong stakeholder and client relationship management.
• Strategic thinking and execution.
• Call center sales process knowledge.
• Negotiation and closing skills.
• Data-driven decision-making and reporting.
• Cross-functional collaboration.
• Excellent organizational and time management skills.

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• We are seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms.

Key Responsibilities:

• Drive sales strategies across call center and digital channels.
• Build and manage strong client and stakeholder relationships.
• Lead, coach, and motivate call center teams to achieve targets.
• Oversee digital campaigns, online promotions, and engagement initiatives.
• Analyze sales performance and provide insights to improve conversions.
• Collaborate with Marketing, Operations, and Customer Success teams.

Requirements:

• 3–5 years’ experience in sales, account management, or business development (call center/BPO/digital environment).
• Strong knowledge of call center operations and digital engagement strategies.
• Proven ability to meet and exceed sales targets.
• Excellent communication, negotiation, and leadership skills.
• Experience with CRM and digital sales platforms.
• Bachelor’s degree in Business, Marketing, or related field (preferred).

What We Offer:

• Competitive salary and performance incentives.
• Opportunities for professional growth and leadership.
• A dynamic, innovative, and supportive work environment.

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• Are you a seasoned sales professional with a flair for connecting businesses with innovative telecom solutions? We need dynamic, ambitious account managers with a proven record in B2B sales to join our Telecom giant in Roodepoort. The great news is that this role is office based so no unnecessary travelling.

You will be required to:

• Call businesses to market telecom solutions
• Drive business growth by marketing our leading mobile and data solutions
• Expand and nurture your current client base with strategic partnerships
• Master your own schedule while meeting dynamic deadlines
• Showcase your presentation and reporting prowess

All you need is:

• Matric
• 2 years solid telesales experience marketing mobile and data solutions to businesses (B2B) coupled with prior account management experience
• Proven track record in B2B sales
• Proficiency in MS Office and exceptional presentation abilities
• Clear criminal record

What We Offer:

• Competitive Compensation: Enjoy a generous basic salary plus uncapped commission
• Thrive in a fast-paced, rewarding environment where your success is our priority