Business Development & Engagement Manager – Call Center at Talksure Pty Ltd

Purpose of the Role

• The Business Development & Engagement Manager is responsible for identifying, developing, and managing new business opportunities while building strong client relationships in a call center environment. The role focuses on sales growth, stakeholder engagement, and strategic partnerships, ensuring revenue targets are met while enhancing the call center’s reputation and market presence.

Key Responsibilities

• Drive new business development by identifying and pursuing sales opportunities in line with company growth objectives.
• Build, manage, and maintain strong relationships with corporate clients, stakeholders, and decision-makers.
• Develop and implement engagement initiatives that promote the call center’s services and strengthen client partnerships.
• Collaborate with Operations, Training, HR, and Marketing teams to ensure successful execution of sales and engagement strategies.
• Conduct client meetings, presentations, and contract negotiations to secure new business and strengthen existing accounts.
• Monitor call center sales performance, analyzing pipeline conversion rates, campaign effectiveness, and revenue trends.
• Report regularly to senior management and Exco on business development progress, engagement initiatives, and key development areas.
• Represent the call center at industry events, networking forums, and corporate engagements to enhance brand visibility.
• Identify opportunities for process improvements, partnerships, and value-added services to grow client satisfaction and retention.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, Sales, or related field (preferred).
• 2–5 years’ experience in sales, business development, or account management, ideally within a call center/BPO environment.
• Proven track record of achieving and exceeding revenue targets.
• Strong experience in stakeholder engagement and corporate relationship management.
• Knowledge of call center sales processes, lead generation, and client onboarding.
• Excellent communication, presentation, and negotiation skills.

Skills and Competencies

• Sales and business development expertise.
• Strong stakeholder and client relationship management.
• Strategic thinking and execution.
• Call center sales process knowledge.
• Negotiation and closing skills.
• Data-driven decision-making and reporting.
• Cross-functional collaboration.
• Excellent organizational and time management skills.