Assistant Manager - Retail at Helderberg Personnel

Purpose of the Role: 

• Assist the Store Manager in ensuring the smooth and efficient running of the store in order to achieve sales, service, and cost targets while delivering an exceptional customer experience within a high end retail environment

Key Responsibilities Include but Are Not Limited To

• Assist in the day to day operation of the store to ensure effective trading and excellent customer service
• Support and advise customers with product selection, special orders, enquiries, and complaints
• Deputise for the Store Manager in their absence
• Assist with staff coordination including scheduling, supervision, motivation, and development
• Ensure the store is adequately staffed at all times
• Process sales transactions accurately and efficiently in line with till procedures
• Cash up in accordance with company policies with safety as a priority
• Assist with visual merchandising and store layout to maximise sales and brand image
• Support stock control including stock takes and ongoing inventory monitoring
• Receive, check, and process stock deliveries ensuring accurate paperwork completion
• Actively promote and present products using company sales and up selling techniques
• Maintain excellent product knowledge including care, use, and suitability
• Assist with the implementation of local marketing initiatives including in store demonstrations and special events
• Ensure the store is clean, tidy, and well maintained at all times
• Act as a key holder and ensure opening and closing procedures are followed correctly
• Ensure company and centre security procedures are adhered to
• Comply with health and safety requirements and report any risks or hazards
• Assist with staff training on health and safety, including manual handling
• Carry out any other reasonable duties as required

Criteria

• Minimum 2 years supervisory experience within a quality retail environment
• Previous management experience including recruitment, training, and staff development
• Strong customer service and selling ability
• Excellent verbal communication skills
• Basic numeracy and literacy skills
• Competent in Microsoft Word, Outlook, and Excel at a basic level
• Interest in cooking and premium kitchenware products

Closing Date: 2026-02-19