Active Vacancies at adidas Group

Purpose & Overall Relevance for the Organization

• To ensure profitable market share and net sales growth within East Africa while respecting the image of the adidas Group and the Brand
• To passionately assist the Africa Export organisation in identifying, developing and implementing strategies for the profitable growth

Key Responsibilities

• Support & assist with implementation of the Market Excellence strategy across; Wholesale, Franchise, Re-distribution, & DTC / E-com with your customers relating to VM standards, & overall brand image.
• Orderbook Conversion & Management:
• Constant tracking of orderbooks, ensuring customers buys are aligned to category product strategies & stores always have the latest product.
• Analyze risks in terms of poor sell thru and excessive stock forward cover which could translate to overstock situations.
• Utilize mechanisms such as in season trading to assist partners with growth & foster new business opportunities.
• Provide realistic plans & forecasts on customer’s performances seasonally to guide forward season planning.
• Assist East Africa team in executing the adidas strategic objectives across relevant markets aligned to Global Market standards, while taking into consideration local East African market nuances.
• Provide relevant market insights to East Africa team for customer segmentation in a way that mitigates overtrading & cannibalization of key categories and key franchises.
• Assist in managing the store developments in relevant markets.
• Track overall market conditions including pricing parity & duty structures, and report findings to East Africa team.
• On boarding of new accounts as the need arises
• Availability to travel to key markets when required.

Key Relationships

• Direct Report for the Senior Sales Manager East Africa
• Market: Brand, Customer Service, Sales Coordination, Planning, Logistics, Orderbook Management, Store Development, Finance
• External: EM & EMC Colleagues, Customers, Agencies

Knowledge, Skills and Abilities

• Representative with proven track record of successfully managing accounts and relationships in large sales organizations.
• Strong Analytical skills for Sell Thru analysis, Orderbook Management which will impact business planning and decision making.
• Strong interpersonal skills: Very good communication and negotiating abilities.
• High degree of commercial and business acumen knowledge (e.g., sales, retail, trade marketing, customer service, finance and controlling)
• Strong decision taking and determination and shows high initiative and pragmatism to the business.

Requisite Education and Experience / Minimum Qualifications

• Relevant qualification in business with marketing and sales focus
• 3 - 5 years' of sales experience within large sales organisations, ideally in apparel/fashion or FMCG
• IT skills – Excel, PowerPoint, Teams, Word
• Availability to travel to key markets when required

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Purpose & Overall Relevance for the Organization: 

• Support the Senior Manager adiGolf - EM South in defining the short and mid-term objectives for the categories and driving the categories across all KPIs.   
• Build and implement ranging of adidas Golf Category with focus on building range efficiencies, cross categories. 

Key Responsibilities:  

• To deliver a comprehensive go-to-market strategy and alignment across key departments. 
• Complete ownership of product merchandising, sampling & forecasting. 
• Select an optimal range within the parameters set by the Senior Manager adiGolf  
• (Incl. inline, promo, SMU, local production.) 
• Support all aspects of range management, including segmentation. 
• Manage the product cycle from inception through to discontinuation. 
• Create market relevant segmentation strategies. 
• Execute the marketing and communication plan on behalf of the team, in line with the adidas Golf EM & Global strategy and drive traffic to Wholesale, DTC & .Com channels 
• Deploy adidas Golf global messaging and retail marketing material and guidelines to the point of sales - displays, campaign roll outs to create strong impact and visibility. 
• In collaboration with the Commercial Manager and sales, ensure smooth implementation and execution of launch and tactical displays. 
• Execution of internal, key customer presentations and Go to Market processes (e.g. sales tools preparation, product catalogues, sampling, etc) 
• Ensure the brand/s image is aligned with the global strategy and reflects at the same time the individual market needs. 
• Extend global market initiatives and campaigns to our market and ensure translation into cost-efficient media plans and implementation across all appropriate communication channels and tools. 
• Ownership of all wholesale event activation; identify and develop local initiatives to drive key brand pillars and help sell through 
• Support pricing of the range to deliver target margins, volumes and value, including pricing harmonization across in all EM South and Global Markets. 
• Drive sell-ins to both retailers and assets where required. 
• Drive category forecast as part of the IBP process. 
• Drive scenario analysis related to the Categories. 
• Provide input into the overall seasonal, annual and Strategic Business Plan for the categories. 
• Provide commercial input (consumer, channel and market – specific needs, and business opportunities) to maximize category sales and profitability (within global and market strategic parameters)  
• Build and implement GTM strategies on key products launches  

KPIs: 

• Category Health KPIs (Brand momentum, Net Promoter Score, Spontaneous purchase intent, etc.) 
• Category GIM and NS targets 
• Category SKU targets 
• Category / Article ROI 
• Market Share per Category and Country within EM South 
• Market Direct Category Contribution vs Plan 

Key Relationships:  

• Category Management Team EM – South 
• Global PM’s 
• EM South Channel Teams (Retail, Franchise, e-Com, Wholesale). 
• Key Retail Partners 
• SCM 

Knowledge, Skills and Abilities:  

• Advanced cross-functional product and marketing knowledge and market experience in golf (sporting goods industry preferred) 
• Consumer-focused with deep product and range understanding and the ability to balance Brand and Commercial priorities to build channel- and consumer-specific activation plans that meet KPI targets 
• Advanced user of MS Office suite of products 
• Experience in both market and above market organization preferred 

Requisite Education and Experience / Minimum Qualifications:  

• University degree in Marketing or related 
• Minimum of 4 years equivalent professional experience, ideally in Sales and/or Marketing 
• Golf knowledge is advantageous  
• Fluent in English 

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following. Other duties may be assigned. 

• Ensures the highest level of adidas service is given to each customer. 
• As needed, completes any regular sales transactions involving cash, credit, checks, etc. 
• Involved indirectly with ticketing of products as well as checking paperwork against items received. 
• Assists in product flow from stockroom to sales floor on a fill in basis. 
• Ensure that Company assets and stock is always secured in order to alleviate shrinkage. 
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team. 
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure. 
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. 
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays. 
• Maintaining general housekeeping standards 
• Safekeeping of Company assets 

​​​​​​​KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service 
• Meeting sales goals 
• Selling to customer needs 
• People skills 
• High energy levels 

​​​​​​​REQUISITE EDUCATION AND EXPERIENCE

• Matric certificate  
• 2 - 4 years of retail experience 

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To manage all transactions with customers accurately and efficiently, on the POS system.
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
• Keep track record of speed points and all related weekly checklist.
• To ensure all House Of Retail policies, rules and procedures are adhered to at POS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage schedules for till operators to align with peak hours and avoid creating long queues
• Inform management for any cash overs and under banks and help with investigations
• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Driving CRM and NPS as a last point for customer contact in store.
• Sales responsibilities including add on sales i.e Socks, Caps etc at POS to increase UPT.
• Replenishment of sales floor.
• Housekeeping
• Ensure compliance with all audit checks related to POS admin.
• Ensure trainings are done for cashiers and monthly/quarterly refreshers
• Drive excellent customer service, educate consumers about adiclub to ensure consumer interaction and membership sales.
• Ensure all POS Operators have the necessary stationery to perform their duties.
• Ensure all admin related to POS is done daily

KEY RELATIONSHIPS:

• Customers, Peers, Store Manager and Deputy Manager.

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction oriented.
• Good investigation skills and problem-solving skills

REQUISITE EDUCATION AND EXPERIENCE:

• Minimum 5 years' work experience as a Retail Cashier or in a similar role in sales.
• Matric certificate 

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:  

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate 
• 0 - 1 years of retail experience