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  • Posted: Oct 24, 2024
    Deadline: Not specified
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    Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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    Sales Team Leader - Bellville

    What will you do?

    • Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a constant basis.
    • The Team Leader should also be knowledgeable on all aspects of the products, systems and processes.
    • Mentors and coaches the team and gives constant real time support in terms of query resolution.

    What will make you successful in this role?

    • Builds and maintains a high performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and contact resolution
    • Facilitates the sharing of best practice across teams to enable the delivery of high performance and the enhancement of the customer experience.
    • Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful customer facing agents to deliver the best service in the insurance industry.
    • Manages people related matters i.e., attendance, absence and attrition within the team to ensure service level contributions are met/exceeded.
    • Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps. and/or through written correspondence
    • Ensure efficiency of service productivity and performance in the contact centre through the achievement of agreed quality assessment ratios and turn around times.
    • Improve customer satisfaction, experience and insight.
    • Manage own development to increase own competencies.
    • Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
    • Ensuring achievement of underwriting and profitability objectives through internal processes.
    • Maintenance of expert knowledge on specific products, pricing, application procedure,
    • processing and timelines in order to drive and achieve relevant product and service targets.

    Qualifications and Experience

    Qualifications 

    • Completed Matric (Grade 12)
    • FAIS compliance (NQF Level 4) with credits in personal lines or commercial
    • A relevant short term insurance related qualification - Advantageous.

    Experience 

    • 5 - 7 years’ people management experience
    • 5 - 7 years’ experience in an operational environment (preferably within the short-term insurance industry)

    go to method of application »

    Technical Manager

    Job Description

    • The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.
    • The Technical Manager provides technical underwriting support for the Relationship managers and enables quicker decision-making when engaging with our intermediaries for new business quotes on large risks, renewals and other technical queries.

    Key Accountabilities

    • Provide technical underwriting expertise and advice for all Classes of Insurance.
    • Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
    • Balance growth and profit when making decisions by considering the supporting business and regional strategy.
    • Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.
    • Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.
    • Manage: prepare (exception) complex and high value quotes and policy conversions.
    • When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in: escalate queries only if unable to resolve to Specialist Underwriters. 
    • Build and maintain effective relationships with key stakeholders.
    • Ensure compliance with underwriting guidelines 
    • Review new business written

    Requirements

    • Qualifications
    • Grade 12 (Matric Certificate) qualification 
    • Higher Certificate in Insurance or equivalent 
    • Bachelor’s degree or relevant insurance related diploma (advantageous) 
    • Driver’s licence (requirement)
    • FAIS compliance is a business requirement.
    • Regulatory Examinations (RE) qualification

    Experience

    • 3 - 5 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor) 
    • Computer literate (MS Word, Excel and PowerPoint – intermediated proficiency levels) 

    Knowledge

    • Thorough Personal and Commercial Lines technical, product and wording knowledge
    • Working knowledge of Re-Insurance is and Motor Fleet underwriting

    Skills

    • Analytical thinking - ability to analyse and apply information and data
    • Appreciation of insurance and underwriting principles
    • Business partnerships
    • Commercial and profit driven
    • Conceptual thinking 
    • Curious about new developments and technologies and application to risk management
    • Excellent inter-personal skills
    • Execution and deadline oriented
    • Flexibility
    • Good communication skills (verbal and written)
    • Hunger for improvement
    • Impact & Influence 
    • Information seeking
    • Innovation - innovative flair or ability to unlock this in business and people
    • Keen attention to detail
    • Negotiation skills 
    • Planning and organising - ability to cope with conflicting demands and to prioritise tasks
    • Presentation skills
    • Solution oriented
    • Teamwork and cooperation  
    • Tenacious
    • Self-Confident

    Method of Application

    Use the link(s) below to apply on company website.

     

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