Kazang is one of Southern Africas leading providers of value added transaction services. It provides prepaid voice, mobile data and electricity through proprietary mobile vending terminals that handle thousands of micro-payments every minute. Other services include DSTV subscription payments and RICA registration.
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Job Description
- A vacancy exists for a Agent Relationship Manager within the Kazang-Merchant Division in the Cape Town office.
- The Agent Relationship Manager (ARM) is responsible for the performance, growth, and overall health of a defined agent base in the informal economy. This role ensures agents are engaged, equipped, compliant, and delivering consistent value across fintech services.
- The ARM builds strong relationships, drives transactional growth, supports new product adoption, resolves operational issues quickly, and acts as the primary link between the company and its agent network.
- Success requires a combination of field execution, commercial insight, problem-solving ability, and the ability to influence and uplift agents operating in diverse and often challenging environments.
Key Responsibilities
Agent Performance & Growth
- Drive transaction growth, revenue, and overall productivity across the assigned agent base.
- Monitor agent performance dashboards and intervene early on declining accounts.
- Identify upsell and cross-sell opportunities across the fintech product suite.
- Develop agent-specific growth plans for top, mid, and underperforming agents.
Relationship Management
- Build trust-based, long-term relationships with agents, owners, and key decision-makers.
- Conduct regular site visits, check-ins, and structured engagement sessions.
- Maintain a steady rhythm of communication to keep agents aligned with priorities and targets
Onboarding, Training & Enablement
- Facilitate onboarding and ensure agents understand product features, pricing, and compliance expectations.
- Conduct refresher training on new features, security protocols, and customer service standards.
- Ensure agents have the tools, materials, and support needed to operate effectively.
Operational & Compliance Management
- Conduct compliance checks, KYC reviews, device audits, and settlement reconciliation where necessary.
- Ensure adherence to company policies, cash handling standards, and regulatory requirements.
- Escalate operational issues and follow through until resolution.
Market Insights & Competitor Awareness
- Track local market dynamics, competitor activity, and customer behaviour in each trading area.
- Share insights with internal teams to support product design, pricing decisions, and strategy refinement.
Partner Support & Issue Resolution
- Act as the first point of escalation for agent issues (technical, operational, financial, or behavioural).
- Ensure timely resolution and keep agents updated throughout the process.
- Maintain a high level of satisfaction and retention among the agent base.
Reporting & Administration
- Provide weekly reports on performance trends, risks, wins, and opportunities.
- Maintain accurate and up-to-date agent records in CRM or internal systems.
- Prepare business cases for agent expansion or closure where appropriate.
Key Performance Indicators (KPIs)
Commercial
- Month-on-month transaction and revenue growth
- Achievement of regional and agent-level targets
- Increase in active agent rate and reduction in dormant sites
Agent Health & Engagement
- Agent retention rate
- Frequency and quality of agent visits/interactions
- Agent satisfaction score (surveys, feedback, sentiment)
Operational Excellence
- Compliance audit pass rates
- Resolution time of agent issues (SLA adherence)
- Accuracy of reporting and CRM updates
Channel Development
- Successful rollout and adoption of new fintech products
- Number of business development opportunities identified and activated
- Growth in high-value agent segments (taverns, spazas, high-traffic nodes)
Required Competencies & Skills
- Technical & Commercial Skills
- Strong understanding of fintech, digital payments, POS systems, or agent-based distribution
- Ability to interpret dashboards and performance analytics
- Solid commercial judgement (pricing, profitability, channel economics)
Relationship & Stakeholder Skills
- Strong interpersonal and communication skills
- Ability to influence and motivate informal market partners
- Conflict resolution and negotiation ability
Execution Skills
- High resilience and adaptability to informal market dynamics
- Strong planning and territory management
- Hands-on problem solving with urgency and ownership
Behavioural Competencies
- Accountability and reliability
- Empathy and emotional intelligence
- Professionalism and integrity
- Customer-centric mindset
- Proactive and solutions-driven approach
Experience & Qualifications
- 2–5 years experience in fintech, FMCG, financial services, or informal trade channel management
- Field-based relationship or sales management experience essential
- Valid driver’s licence
- Knowledge of local township/tavern/spaza ecosystems is a strong advantage
- Basic technical aptitude (device troubleshooting, app usage, POS systems)
Closing Date 04 January 2026
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Job Description
- A vacancy exists for a Sales Executive within the Micro Merchant Division, in Gauteng (Vanderbijlpark)
- We are looking for a motivated, results-oriented Sales Executive to join our team. This dynamic role requires a blend of product knowledge, technical capability, and a strong commitment to delivering exceptional customer experiences.
- You will be instrumental in driving sales growth, uncovering new business opportunities, and ensuring our solutions align with customer needs.
About Kazang – Micro merchant division
- As a Sales Executive within the Kazang Micro-Merchant division, you will join a dynamic team at one of South Africa’s leading fintech providers supporting merchants in the informal economy.
- In this role, you will be responsible for sourcing new business and driving sales of Kazang’s best-in-class fintech terminal, enabling merchants to accept card payments and boost their revenue through a wide range of value-added electronic vouchers, including electricity, airtime, sports betting, and more.
- If you’re looking to take the next step in your career by selling a high-demand, essential solution for informal traders, this opportunity is for you
Who is the ideal candidate.
- An entrepreneurial, sales-driven individual who is passionate about advancing digital payment inclusion in the informal market.
- A business-minded communicator who thrives on engaging with small business owners.
- A proactive self-starter who can identify opportunities within underserved markets and consistently cultivate high-quality leads.
- A strategic thinker who is confident operating in informal environments and engaging directly with key decision-makers.
- A well-presented professional who can clearly and persuasively communicate the core benefits of the Kazang product to merchants.
- A disciplined, self-managed individual who demonstrates strong ethics, effective time management, and a commitment to building and maintaining a growing sales pipeline.
- A forward-thinking individual who prioritises continuous learning of the Kazang product ecosystem to enhance their ability to sell, up-sell, and cross-sell solutions to merchants.
Key Responsibilities
- Consistently meet and exceed monthly and quarterly sales targets through a results-driven approach.
- Understand client requirements and recommend the most suitable products for their business needs.
- Provide accurate sales forecasts and maintain an up-to-date status on outstanding opportunities.
- Proactively offer best practice solutions to management for sales challenges and opportunities.
- Ensure contracts are processed accurately and efficiently to maintain seamless operations.
- Ability to install devices, ensuring product functionality and customer satisfaction.
- Build relationships and engage with informal vendors to expand our market presence.
- Identify and establish new business areas to drive growth and increase market share.
- Ensure our products are available and visible, driving increased awareness and sales.
- Collaborate with the sales team to identify cross-selling opportunities and tailor proposals to maximize sales potential.
Qualifications
- Bachelor’s degree in business, Marketing, Sales, or a related field (preferred but not required).
- Proven sales experience in a technical or product-driven environment, with a strong track record of meeting or exceeding sales targets.
- Technical proficiency with the ability to install and troubleshoot devices.
- Excellent communication and interpersonal skills, with the ability to engage and build relationships with clients, vendors, and team members.
- Strong problem-solving abilities and a proactive approach to sales challenges.
- Experience in customer needs analysis and tailoring product recommendations to meet business objectives.
- Proficient in sales forecasting, CRM software, and Microsoft Office (Excel, Word, PowerPoint).
- Valid driver’s license and willingness to travel as needed
Closing Date 31 December 2025
go to method of application »
Job Description
- A vacancy exists for a Sales Executive within the Micro Merchant Division, in Gauteng (Vereeniging)
- We are looking for a motivated, results-oriented Sales Executive to join our team. This dynamic role requires a blend of product knowledge, technical capability, and a strong commitment to delivering exceptional customer experiences.
- You will be instrumental in driving sales growth, uncovering new business opportunities, and ensuring our solutions align with customer needs.
About Kazang – Micro merchant division
- As a Sales Executive within the Kazang Micro-Merchant division, you will join a dynamic team at one of South Africa’s leading fintech providers supporting merchants in the informal economy.
- In this role, you will be responsible for sourcing new business and driving sales of Kazang’s best-in-class fintech terminal, enabling merchants to accept card payments and boost their revenue through a wide range of value-added electronic vouchers, including electricity, airtime, sports betting, and more.
- If you’re looking to take the next step in your career by selling a high-demand, essential solution for informal traders, this opportunity is for you
Who is the ideal candidate.
- An entrepreneurial, sales-driven individual who is passionate about advancing digital payment inclusion in the informal market.
- A business-minded communicator who thrives on engaging with small business owners.
- A proactive self-starter who can identify opportunities within underserved markets and consistently cultivate high-quality leads.
- A strategic thinker who is confident operating in informal environments and engaging directly with key decision-makers.
- A well-presented professional who can clearly and persuasively communicate the core benefits of the Kazang product to merchants.
- A disciplined, self-managed individual who demonstrates strong ethics, effective time management, and a commitment to building and maintaining a growing sales pipeline.
- A forward-thinking individual who prioritises continuous learning of the Kazang product ecosystem to enhance their ability to sell, up-sell, and cross-sell solutions to merchants.
Key Responsibilities
- Consistently meet and exceed monthly and quarterly sales targets through a results-driven approach.
- Understand client requirements and recommend the most suitable products for their business needs.
- Provide accurate sales forecasts and maintain an up-to-date status on outstanding opportunities.
- Proactively offer best practice solutions to management for sales challenges and opportunities.
- Ensure contracts are processed accurately and efficiently to maintain seamless operations.
- Ability to install devices, ensuring product functionality and customer satisfaction.
- Build relationships and engage with informal vendors to expand our market presence.
- Identify and establish new business areas to drive growth and increase market share.
- Ensure our products are available and visible, driving increased awareness and sales.
- Collaborate with the sales team to identify cross-selling opportunities and tailor proposals to maximize sales potential.
Qualifications
- Bachelor’s degree in business, Marketing, Sales, or a related field (preferred but not required).
- Proven sales experience in a technical or product-driven environment, with a strong track record of meeting or exceeding sales targets.
- Technical proficiency with the ability to install and troubleshoot devices.
- Excellent communication and interpersonal skills, with the ability to engage and build relationships with clients, vendors, and team members.
- Strong problem-solving abilities and a proactive approach to sales challenges.
- Experience in customer needs analysis and tailoring product recommendations to meet business objectives.
- Proficient in sales forecasting, CRM software, and Microsoft Office (Excel, Word, PowerPoint).
- Valid driver’s license and willingness to travel as needed
go to method of application »
Job Description
- A vacancy exists for a Sales Executive within the Micro Merchant Division, in Gauteng (Germiston & Primrose)
- We are looking for a motivated, results-oriented Sales Executive to join our team. This dynamic role requires a blend of product knowledge, technical capability, and a strong commitment to delivering exceptional customer experiences.
- You will be instrumental in driving sales growth, uncovering new business opportunities, and ensuring our solutions align with customer needs.
About Kazang – Micro merchant division
- As a Sales Executive within the Kazang Micro-Merchant division, you will join a dynamic team at one of South Africa’s leading fintech providers supporting merchants in the informal economy.
- In this role, you will be responsible for sourcing new business and driving sales of Kazang’s best-in-class fintech terminal, enabling merchants to accept card payments and boost their revenue through a wide range of value-added electronic vouchers, including electricity, airtime, sports betting, and more.
- If you’re looking to take the next step in your career by selling a high-demand, essential solution for informal traders, this opportunity is for you
Who is the ideal candidate.
- An entrepreneurial, sales-driven individual who is passionate about advancing digital payment inclusion in the informal market.
- A business-minded communicator who thrives on engaging with small business owners.
- A proactive self-starter who can identify opportunities within underserved markets and consistently cultivate high-quality leads.
- A strategic thinker who is confident operating in informal environments and engaging directly with key decision-makers.
- A well-presented professional who can clearly and persuasively communicate the core benefits of the Kazang product to merchants.
- A disciplined, self-managed individual who demonstrates strong ethics, effective time management, and a commitment to building and maintaining a growing sales pipeline.
- A forward-thinking individual who prioritises continuous learning of the Kazang product ecosystem to enhance their ability to sell, up-sell, and cross-sell solutions to merchants.
Key Responsibilities
- Consistently meet and exceed monthly and quarterly sales targets through a results-driven approach.
- Understand client requirements and recommend the most suitable products for their business needs.
- Provide accurate sales forecasts and maintain an up-to-date status on outstanding opportunities.
- Proactively offer best practice solutions to management for sales challenges and opportunities.
- Ensure contracts are processed accurately and efficiently to maintain seamless operations.
- Ability to install devices, ensuring product functionality and customer satisfaction.
- Build relationships and engage with informal vendors to expand our market presence.
- Identify and establish new business areas to drive growth and increase market share.
- Ensure our products are available and visible, driving increased awareness and sales.
- Collaborate with the sales team to identify cross-selling opportunities and tailor proposals to maximize sales potential.
Qualifications
- Bachelor’s degree in business, Marketing, Sales, or a related field (preferred but not required).
- Proven sales experience in a technical or product-driven environment, with a strong track record of meeting or exceeding sales targets.
- Technical proficiency with the ability to install and troubleshoot devices.
- Excellent communication and interpersonal skills, with the ability to engage and build relationships with clients, vendors, and team members.
- Strong problem-solving abilities and a proactive approach to sales challenges.
- Experience in customer needs analysis and tailoring product recommendations to meet business objectives.
- Proficient in sales forecasting, CRM software, and Microsoft Office (Excel, Word, PowerPoint).
- Valid driver’s license and willingness to travel as needed
Closing Date 31 December 2025
go to method of application »
Job Description
- A vacancy exists for a Sales Executive within the Micro Merchant Division, in Gauteng (Daveyton North & South)
- We are looking for a motivated, results-oriented Sales Executive to join our team. This dynamic role requires a blend of product knowledge, technical capability, and a strong commitment to delivering exceptional customer experiences.
- You will be instrumental in driving sales growth, uncovering new business opportunities, and ensuring our solutions align with customer needs.
About Kazang – Micro merchant division
- As a Sales Executive within the Kazang Micro-Merchant division, you will join a dynamic team at one of South Africa’s leading fintech providers supporting merchants in the informal economy.
- In this role, you will be responsible for sourcing new business and driving sales of Kazang’s best-in-class fintech terminal, enabling merchants to accept card payments and boost their revenue through a wide range of value-added electronic vouchers, including electricity, airtime, sports betting, and more.
- If you’re looking to take the next step in your career by selling a high-demand, essential solution for informal traders, this opportunity is for you
Who is the ideal candidate.
- An entrepreneurial, sales-driven individual who is passionate about advancing digital payment inclusion in the informal market.
- A business-minded communicator who thrives on engaging with small business owners.
- A proactive self-starter who can identify opportunities within underserved markets and consistently cultivate high-quality leads.
- A strategic thinker who is confident operating in informal environments and engaging directly with key decision-makers.
- A well-presented professional who can clearly and persuasively communicate the core benefits of the Kazang product to merchants.
- A disciplined, self-managed individual who demonstrates strong ethics, effective time management, and a commitment to building and maintaining a growing sales pipeline.
- A forward-thinking individual who prioritises continuous learning of the Kazang product ecosystem to enhance their ability to sell, up-sell, and cross-sell solutions to merchants.
Key Responsibilities
- Consistently meet and exceed monthly and quarterly sales targets through a results-driven approach.
- Understand client requirements and recommend the most suitable products for their business needs.
- Provide accurate sales forecasts and maintain an up-to-date status on outstanding opportunities.
- Proactively offer best practice solutions to management for sales challenges and opportunities.
- Ensure contracts are processed accurately and efficiently to maintain seamless operations.
- Ability to install devices, ensuring product functionality and customer satisfaction.
- Build relationships and engage with informal vendors to expand our market presence.
- Identify and establish new business areas to drive growth and increase market share.
- Ensure our products are available and visible, driving increased awareness and sales.
- Collaborate with the sales team to identify cross-selling opportunities and tailor proposals to maximize sales potential.
Qualifications
- Bachelor’s degree in business, Marketing, Sales, or a related field (preferred but not required).
- Proven sales experience in a technical or product-driven environment, with a strong track record of meeting or exceeding sales targets.
- Technical proficiency with the ability to install and troubleshoot devices.
- Excellent communication and interpersonal skills, with the ability to engage and build relationships with clients, vendors, and team members.
- Strong problem-solving abilities and a proactive approach to sales challenges.
- Experience in customer needs analysis and tailoring product recommendations to meet business objectives.
- Proficient in sales forecasting, CRM software, and Microsoft Office (Excel, Word, PowerPoint).
- Valid driver’s license and willingness to travel as needed
Closing Date 31 December 2025
Method of Application
Use the link(s) below to apply on company website.
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