Openings at Unilever

JOB PURPOSE

• The role is an end-to-end key country leadership role which starts from strategy and planning and ensures great operational execution in the field, enabled by data driven analytics.
• Leading a team of data analysts, whare responsible for business reporting and insights, you and the team don’t just answer questions, you help the business ask better ones.
• You turn data intclarity, not just charts, with insights that enables data led business actions.
• Unilever is the place where you can bring your purpose tlife with the work that you d– creating a better business and a better world. If you are data driven, digitally focused and love tstorytell meaningful wins from data, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Leads Business Excellence Strategy & Prioritization for South Africa, in line with IBP plans as agreed with Country Lead.
• Develop and oversee the data insights strategy, ensuring alignment with business goals and KPIs.
• Country owner for Reach & Penetration OKRs.
• Acts as the strategic integrator across CD and Marketing tensure unified alignment of business targets and cross-functional target alignment.
• Manages local market specific reporting in alignment with UniOps lead ensuring local reporting is not duplicated within regional reporting.
• Drive adoption of reporting utilisation across business tmove towards becoming a fully business data driven entity via meaningful insights and data led decisions.
• Spearhead collection of external SSD working with CD Leaders tgather SSD from all Trade Partners. Plan, design and implement SSD roadmap as part of continuous data improvement.
• Leads management: report on lapsed & existing customer lead management flows and support new customer flow.
• Acts as functional expert on initiative adoption and implementation in CD, with specific focus on CD implementation of CX initiatives across all local CD teams.
• NRM Analysis – Drives focus on CD ROI promos and marketing activations based on CD & Marketing activity grids as well as promotional spend vs outcome.
• Provides data driven insights tall incentive designs and reviews key incentives timprove design.
• Change Leader for CX transformation in the country; acts as custodian of technology and improvement across commercial teams (CRM, UDL)
• Responsible for BEX budget in country P&L which includes CRM, Data automation and enhancement costs including forecasting, actuals and contract negotiations with external suppliers.
• Governs Data Quality and Standardization of measurement within the country, including data legislation and integration of external data sources intUDL, in adherence tlocal POPI regulations.
• Data Harmonization: Ensures local market data is fully integrated tUDL, and quality/frequency is at highest standard.

Key Interfaces

• Direct Reports – Data Analyst x 4 / CEXP & DSR Team x 2
• CD Lead , Territory Lead, Trade Lead, Chains Lead, Marketing Lead,
• PU BEX Lead, PU CX Lead, PU UniOps Team

Experiences & Qualifications
Essential:

• Strong operational and strategic understanding of B2B and/or FMCG models with RTM
• 10+ years of total professional experience with 3+ years focus on Business Excellence leadership role
• Passion for data with a proven track record with business delivery through data & analytics initiatives.
• Ability tarticulate complex business problems intclear actions and deliverables via meaningful data storytelling.
• Ability twork in dynamic environments and manage multiple priorities, with Agility tadapt tchange when needed.
• Ability tinfluence without authority.

Desirable:

• Project Management Experience
• Digital Marketing/eCommerce
• Customer Journey Mapping

Skills

• Business Acumen
• Data Analytics
• Data Visualization
• Communication Skills
• Presentation Skills
• Selling Skills

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JOB PURPOSE

• The Key Account Manager (KAM) is responsible for the negotiation and facilitation of order promotional activity, orders and implements the channel strategy for the assigned customers across SA and executes in alignment to the national agreements with UL. Key outputs are setting customer objectives and agreeing regional/store promotional programs in the customers that they call on, while providing support and direction to Territory Sales Managers/ UFS Field Managers.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

External Customer Management & Operational Execution:

• Implement Customer /Channel strategy.
• Negotiate and facilitate national targets, under direct instruction from the NAM and within the agreed parameters. The KAM owns this process end to end – from pricing, order placement, delivery and all admin that arises from the transaction.
• Ensure KPI of their zone/regional are achieved. 
• Drive the business agenda within your stores nationally, this will include Store Milestone activities (Birthday, Anniversary, re-launch, Banner Activities, etc.)
• Work closely with the UFS team on a store-to-store basis to manage the instore day to day operational execution to minimise out of stocks, damaged stock & claims, ensure rotation of stock and avoid high stock levels. Ensure Category objectives are met within the agreed time frames.
• Delivery of national category targets and the counterparts/KPI’s, aligned to the NAM total annual target.

Internal Customer Management:

• The KAM must align and feedback to the NAM on turnover assumptions, budgets and consequent S&OP forecasting through a robust Bottom-up Build process.
• The KAM will set the regional customer objectives and own the end-to-end operational execution of those objectives, with the support of the UFS Team.
• The KAM participates actively in the NAM’s meetings, looking at the best solution for the business even if not in line for his/her customer.
• The KAM is responsible to manage the overheads within budgets in terms of the Business tools i.e Company Vehicle, Cell Phone, Business Travel, Leave, etc. (where applicable)
• The KAM plays a key role in communicating cross-functionally within the customer’s organization, i.e. The Buyer, Key Admin staff, Order Management, and key SC Contacts.

Experiences & Qualifications

• Completed Degree or B-tech in Commerce
• Minimum 2 to 3 years Key Account Management / Category experience within FMCG
• 2 years of Customer Marketing or Trade Category Management is beneficial
• Management of customer Profit and Loss, specific to category
• Experience in dealing with customer strategy and business planning execution  

Skills

• Customer Management
• Selling Skills
• Negotiation Skills
• Financial Acumen – Trading, Stock & Capital Efficiencies
• Leadership Skills
• Good Communication Skills