Fresh Jobs at IIE Rosebank College

Job Purpose: 

• To teach/lecture allocated modules. To engage and prepare students for assessments by tracking module pacers, identifying and supporting at risk students, managing general student administrative support, and developing assessments by engaging with the Central Academic Team.
• Assisting the Programme Coordinator in tracking and analysing of academic results to evaluate the performance of the module and to identify “at risk modules”. 

Duties & Responsibilities: 

• Deliver lectures and engage students based on module-specific requirements in line with module pacers. 
• Manage resources including academic materials and liaising with the Information Centre. 
• Update Learning Management System and provide feedback to students. 
• Engage and prepare students for assessments, identify at risk students, and develop assessments in accordance with Central Academic Team briefings. 
• Monitor student engagement as well as assessment submission with relevant escalation. 
• Attend and participate in academic meetings across all faculties. 
• Support Part-time Lecturers with faculty requirements. 
• Reflect on, review, and analyse student module result. 
• Offer academic support to the Programme Coordinator with results analysis and tracking of own modules to assess performance of modules and to identify at risk modules. 
• Develop and design Teaching-Learning materials in support of module-specific outcomes. 
• Assist with student registration and orientation as required. 
• Assist with student registration and orientation as required. 
• Research: Conduct scholarly disciplinary based or SOTL Research and deliver set research outputs according to institution / Brand’s research targets and contribute to the Brand’s Teaching-Learning practice; or 
• Academic Professional Development: complete a set number of academic professional development interventions per academic cycle (one year) that contribute to the improvement of the Brand’s Teaching-Learning practice and personal professional academic status. 

Minimum requirements: 

• Bachelor of Education (Honours) in Foundation or Intermediate Phase NQF Level 8
• 1 - 2 lecturing or formal tutoring experience

Key competencies: 

• Knowledge and understanding of the South African higher education systems and regulatory framework. 
• Knowledge and understanding of the Teaching and Learning theory and interventions. 
• The ability to provide student support services. 
• The ability to work with and learn more about digitalized academic platforms. 
• The ability to cope with a frequently changing environment and to adapt to evolving situations. 
• Ability to adhere to rules and strictly follow work regulations. 
• Deadline orientated and can work well under pressure. 
• Ability to manage time effectively. 

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Job Purpose

• Response to and resolution of incidents involving applications and related end user equipment used at the workplace. Assist users to enable them to make effective use of systems and equipment.
• Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk.
• Support takes the form of investigating, identification, root cause analysis and resolution of incidents and problems, providing info about the systems, and escalating anything not resolved within defined service level requirements.

Education (Formal Qualification Required)

Minimum

• Higher Certificate
• Occupational Certificate Level 5 (NQF Level 5)
• A+ / N +

Advantageous

• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP 

Minimum experience       

• ICT Internship     
• 6 + Months

Position Description
Desktop Support               

• Answers, evaluates, and prioritizes logged requests for assistance from users requiring assistance with catalogue of services requests.
• Logs and tracks calls using incident and problem management database provided through the service desk
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.
• Service desk calls are closed within agreed upon SLA parameters.
• Periodic and ad-hoc review of logged tickets against job holder's name in service desk.
• Periodic user survey in conjunction with line manager's assessment.

 Software and Hardware Installations and Support for Software and Hardware Installations     

• Installs desktop and laptop computers for use on campus with the relevant authorized software and completes the relevant documentation.
• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Sets up and support for venues or for training use.
• Conducts regular and periodic testing of ICT equipment in venues to ensure operability, including but not limited to:
• PCs
• Audio visual equipment
• Network points
• Access points
• Phones
• Office automation equipment
• fixes any issues identified.
• Pulse and ad-hoc inspections to ensure that desktops and laptops have been setup according to specifications.
• Device setup checklist and end-user acceptance sign-off for staff devices. Lab checklist and lecturer sign-off for lab PCs.
• Line manager's assessment in conjunction with service desk statistics.
• Obtain feedback from staff, lecturers and students.
• Daily, weekly, monthly checklists.
• Repairs register.

Information Technology Administrative Functions 

• Liaises with service providers on information technology equipment and repairs and maintenance thereof.
• Administers and maintains the ICT asset register and completes necessary finance documentation e.g. disposals.
• Administers and maintains software, as per the agreed software list.
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.
• Trains and orientates staff on use of hardware and software.
• Review of 3rd party logged service requests.
• Audit and comparison of ICT asset register to the finance FAR.
• ICT Pulse and spot checks.
• Planned and ad-hoc inspections by HESIO officers.
• User survey (MS Forms)