Job Opportunities at BP Southern Africa (BPSA)

Job Profile Summary

• Reporting to the General Manager Mobility & Convenience South Africa (Retail) and part of Extended Leadership team, the Senior Marketing Manager is responsible for developing & implementing the long term strategic marketing plans, as well as the annual marketing and communication strategies to meet the business objectives.
• This role is responsible for the effective implementation of all marketing programmes for the business to underpin country and business plan delivery.
• The Senior Manager Marketing is expected to be a customer centric individual with extensive knowledge and expertise on all aspects of marketing which include but are not limited to strategy and brand management, customer loyalty and marketing execution within a Mobility & Convenience South Africa (Retail) environment. The Senior Manager Marketing will need to have the ability to work with multiple stakeholders locally and internationally and manage multiple projects when required.

Key Accountabilities:

Expectations of the role include:

• Creating a competitive advantage for bp in selected markets through distinctive positioning, offers for both B2B & B2C channels and marketing and communication activities on a long-term basis.
• Optimising brand strength to gain long term above market average demand for bp products and services.
• Building Relationships with key stakeholders to ensure achievement of business objectives
• Providing general inputs into the overall business strategy development processes.

Building a strong Marketing and Communication capability for long term sustainability of the Mobility & Convenience SA (Retail) business

• Lead activities that develop the marketing strategy (and associated implementation plans), focusing on the brand, offers and business development opportunities.
• Develop strategic partnerships with suppliers and agencies to ensure optimum working efficiencies in all marketing programmes.
• Develop key performance areas and ensure that the entire marketing unit performs well against these.
• Lead the marketing review process and provide inputs/outputs to the business plan, opportunities/vulnerability
• Create a competitive advantage for bp in selected markets through distinctive positioning, offers for both Business-to-business & Business-to-customers channels and marketing capabilities on a long-term basis.
• Optimising brand strength to gain long term above market average demand for bp products and services.
• Providing general inputs into the overall business strategy development processes
• Channel strategy, customer segmentation and development of winning customer value proposition
• Champion and drive the generation of key insights through market research and competitive intelligence in-order-to feed into strategic planning, pricing and insight decision making.
• Measure, analyse and report on marketing performance and identify ongoing improvement opportunities.
• Manage Capex and Rev-Ex and monitor performance against approved plans.
• Lead, motivate and coach the team by creating an enabling work environment that promotes and recognises individual and team efforts.
• Assist the business to develop and implement strategies and marketing tactics to ensure that products and brands are positioned to capture/ maintain market leadership positions through stronger brand identity and awareness in the markets.
• Drive and lead the creation of a marketing culture and focus on the Business Unit marketing capabilities across the organisations.
• Drive the implementation of strategy and programmes including marketing, capabilities, people development, etc.
• Provide oversight on digital marketing activities and strategy and ensure linkage with CVP&E.
• Provide oversight on loyalty and CRM activation
• Provide oversight research and customer insights and ensure linkages with CVP&E.

Education & Experience Required:

Education

• A tertiary education with an appropriate formal marketing qualification.
• Minimum, honours equivalent. Masters level advantageous.

Experience

• 10 - 15 years of strategic and Marketing Management experience where 5 years should have been spent at a senior management level with the demonstrable track record.
• Excellent creative, written and verbal communication skills.
• Organisation and Planning skills.
• Team leadership in a professional environment and networker.
• Excellent problem solving, decision making and judgement skills.
• Ability to work in a pressurised environment.

Skills & competencies

• Ability to effectively manage internal stakeholders.
• Ability to effectively manage external stakeholder.
• Strong strategic capabilities, with the ability to tactically execute the strategy in a practical and effective manner.
• Project and relationship management.
• Performance and monitoring.
• Market understanding/industry and sector understanding.

go to method of application »

Job Profile Summary

• This role primarily entails planning, managing and implementing the overall strategic goals of M&C SA network plan through evaluating and recommending changes to the current and future network requirements to meet the business needs. In summary, 4 key accountabilities:
• The role provides direct leadership to the network team to deliver the implementation of the network strategy. Working closely with the local Business Development & Integration teams and other global counterparts it mobilizes operational resources to effectively execute on South Africa’s network strategic mandate.
• Accountable for a budget covering all network activities linked to new business and the base network.
• Manages a national team focused on an extensive network footprint. Manages the complexity of the retail network portfolio and environment.

Key Accountabilities:

• Leadership- Role model and ensure entire team consistently practices the Who We are beliefs; Live our Purpose, Play to Win, and Care for Others
• Extended leadership team member- responsible for supporting wider M&C business with people agenda and driving transformational culture
• Defining clearly the Network optimization work plans, ensuring that the team leads and their respective staff have clear roles of responsibilities and are set up for success. This means focus on maintaining a pipeline of work for projects and maintenance improvement.
• Network Planning through engaging with strategic external partners such as governmental, provincial, and municipal structures, property developers, which will provide insights on where to acquire new opportunities in the most commercially effective manner i.e., understand where the future growth lies, and guide teams on a) areas to focus and concentrate for future growth to capture market share and b) negotiating the right commercial terms during negotiations. (This is to avoid the high rentals that are currently being paid out based on short term evaluations done by estate/property agents).
• Provide leadership around capital project delivery, - holding his team accountable to deliver on time, at the right cost from start to end of project. Work with legal, construction and procurement structures to embed and execute fines and penalties for late deliveries (this is most applicable in the DO space and where contractors fail to deliver on time).
• Embed a culture of standardization and ensure consistency is applied across the various network activities (existing and new).
• Accurate reporting of business revenue streams for the entire network portfolio are managed through the various programs/governance structures i.e., RAS margins, income received, rentals paid and other adhoc expenses such as rates and taxes, utilities are reported systematically through GBS and addressed appropriately.
• To develop a competitively advantaged retail network in the region aligned with the business strategy, aligning regional network development with the AsPac and global network strategy.
• To provide strategic direction and contribute towards the development of the business, coach, and mentor staff to ensure effective succession planning and talent management.
• To develop systems, processes, and interventions to substantially raise the company’s capability to manage bp’s retail property, deliver new sites and lease contract renewals.
• To deliver high HSSE standards in the development of bp’s retail network.
• To provide leadership and coaching to the team by creating an enabling work environment that enhances superior business performance to optimise profitability and safe operations.
• To focus on performance, by creating performance measures, having periodical reviews, and coaching to optimise results or to effect consequences where needed.
• To manage the network development capital plan and budget as well as Rev-Ex and operational plans.
• To champion the Capital Value Process and Post Project Appraisals in the Retail Network Development community and continually assess predictive modelling tools and techniques to enhance network development decision-making capabilities and effectiveness.

Education & Experience Required:

Education

• A Post graduate qualification in business, Administration. Masters level qualification advantageous.

Experience

• 10 years of business / real estate / network development related experience
• 5 years of senior management experience.

Skills & Competencies

• Extensive knowledge and experience of retail network, leading and motivating teams to achieve exceptional business results

go to method of application »

Job Profile Summary

• Reporting to the General Manager Mobility & Convenience South Africa (Retail) and part of Extended Leadership team, the Senior Manager Operations has the overall accountability for the full PnL of M&C business. This primary function comprises of the implementation of the Retail Plan and Strategy through leading a team of Regional Operations Managers and their teams in driving efficient, safe and business performance throughout the retail site network.
• In addition, the Senior Manager Operations is responsible for the delivery of financial and operational performance targets within a fuels and convenience network, which is reliant upon strong relationships with key stakeholders (internal and external).

Key Accountabilities:

Strategy development and ownership

• Plays a significant role in the formulation of the strategic direction as well the overall delivery of bp SA’s objectives.
• Deliver the South African sales strategy, including volume targets, profitability targets and operational cost targets at site, including fuel and non-fuel income streams.
• Develops strategies to give voice to customers, ensuring all future site-level plans are informed by relevant consumer insights.
• Ensure that the sales agenda is aligned with the overall P&C strategy and incorporates succession planning, skills development, and career management processes.

Leadership

• Role model and ensure entire team consistently practices the Who We are beliefs; Live our Purpose, Play to Win, and Care for Others
• Build a culture of operational excellence by developing and implementing key performance measures. This involves actively driving the delivery of the sales strategy in South Africa to achieve profitable volume growth, optimised margin management across the defined channels of trade whilst at the same time ensuring alignment with overall BU strategy and business performance requirements.
• Direct and empower a team of Regional Operations Managers to deliver outstanding performance against set performance KPIs: HSSE, Customer, Financial and Operating standards
• Develop skills and provide on-going coaching to the Regional Operations Managers.
• Clarify accountabilities clearly and inputs required from all stakeholders.
• Drive performance through cultivating a sense of ownership in your team members.
• Focus on driving mind set changes through establishing enablers to change behaviours and build capabilities.

Competitor and market benchmarking:

• Identify opportunities to expand or shift course as needed to take advantage of changes in the market.
• Monitors and anticipates competitor activity and develops appropriate response strategies.

Performance management, measurement and monitoring

• Continuously scan the environment to ensure that the relevant actions taken are in line with the Retail Strategic Plan.
• Ensure that all investment CAPEX business cases are economically viable, and all the correct Franchises maintain a legal register.
• Monitor key performance indicators and trends, together with Operations and functional support teams from an end-to-end process and implement appropriate actions to address any issues that may impact business optimisation. I.e., Fuel store sales, on and off-site costs and net contribution plans (SoC)
• Acts as custodian of the bp brand at the point of retail and, consequently, assumes responsibility for decisively holding accountability with all stakeholders to protect value and the brand.
• Identifies potential problems and mobilizes resources to find solutions that maximize efficiency and revenue.

Stakeholder management

• Permanently represents the retail business in all engagements.
• Develops and maintains strong relationships with franchisees, dealers, organized dealer communities and other key stakeholders.
• Influences collaboration between various stakeholders and facilitates efficient delivery against all critical KPI’s.
• Manage relationships and resolve conflict with agility and speed to deliver solutions through joint integrated decisions.

Assurance

• Provides assurance to the M&C GM on ethics, reputation and provides leadership, direction as well as coaches respective teams in order to deliver the required objectives on business performance, operational standards and HSSE.
• Understands the importance of product quality and how it affects customers.
• Ensures Product Change MoC is completed and approved for product conversions and new product introductions.
• Ensures adequate and effective provision of people and financial resources for the successful fulfilment of the delivery objectives.
• Ensures country regulatory compliance with local health, safety and environmental requirements.

Education & Experience Required:

Education

• A Post graduate qualification in business, Administration, Marketing and or Sales. Masters level qualification advantageous.

Experience

• 8 – 10 years' experience in retail sales leadership role/s
• Previous retail experience desirable.
• Proven ability to lead, coach and motivate others to deliver outstanding performance
• Sound financial awareness with ability to interpret financial and key performance indicators into clear actions to deliver performance improvement
• Self-motivated and performance driven with a passion for retailing excellence
• Successful track record of results & goal achievements, improving year on year performances
• The ability to work under pressure and handle challenging situations and always striving to do the right thing
• Excellent communication and people skills – being able to mentor and coach site staff to drive sales and ensure best in class execution
• Ability to understand the broader Strategic Framework and the impact of role within this framework

Skills & Competencies

• Critical thinking and problem-solving skills
• Knowledge of operational effectiveness and operations management
• Budget development
• Decision making
• Project management
• Advanced leadership skills involving leading organisations to deliver business performance

go to method of application »

Job Profile Summary

• Reporting to the General Manager Mobility & Convenience South Africa (Retail) and part of Extended Leadership team, the Senior Manager Operations has the overall accountability for the full PnL of M&C business. This primary function comprises of the implementation of the Retail Plan and Strategy through leading a team of Regional Operations Managers and their teams in driving efficient, safe and business performance throughout the retail site network.
• In addition, the Senior Manager Operations is responsible for the delivery of financial and operational performance targets within a fuels and convenience network, which is reliant upon strong relationships with key stakeholders (internal and external).

Key Accountabilities:

Strategy development and ownership

• Plays a significant role in the formulation of the strategic direction as well the overall delivery of bp SA’s objectives.
• Deliver the South African sales strategy, including volume targets, profitability targets and operational cost targets at site, including fuel and non-fuel income streams.
• Develops strategies to give voice to customers, ensuring all future site-level plans are informed by relevant consumer insights.
• Ensure that the sales agenda is aligned with the overall P&C strategy and incorporates succession planning, skills development, and career management processes.

Leadership

• Role model and ensure entire team consistently practices the Who We are beliefs; Live our Purpose, Play to Win, and Care for Others
• Build a culture of operational excellence by developing and implementing key performance measures. This involves actively driving the delivery of the sales strategy in South Africa to achieve profitable volume growth, optimised margin management across the defined channels of trade whilst at the same time ensuring alignment with overall BU strategy and business performance requirements.
• Direct and empower a team of Regional Operations Managers to deliver outstanding performance against set performance KPIs: HSSE, Customer, Financial and Operating standards
• Develop skills and provide on-going coaching to the Regional Operations Managers.
• Clarify accountabilities clearly and inputs required from all stakeholders.
• Drive performance through cultivating a sense of ownership in your team members.
• Focus on driving mind set changes through establishing enablers to change behaviours and build capabilities.

Competitor and market benchmarking:

• Identify opportunities to expand or shift course as needed to take advantage of changes in the market.
• Monitors and anticipates competitor activity and develops appropriate response strategies.

Performance management, measurement and monitoring

• Continuously scan the environment to ensure that the relevant actions taken are in line with the Retail Strategic Plan.
• Ensure that all investment CAPEX business cases are economically viable, and all the correct Franchises maintain a legal register.
• Monitor key performance indicators and trends, together with Operations and functional support teams from an end-to-end process and implement appropriate actions to address any issues that may impact business optimisation. I.e., Fuel store sales, on and off-site costs and net contribution plans (SoC)
• Acts as custodian of the bp brand at the point of retail and, consequently, assumes responsibility for decisively holding accountability with all stakeholders to protect value and the brand.
• Identifies potential problems and mobilizes resources to find solutions that maximize efficiency and revenue.

Stakeholder management

• Permanently represents the retail business in all engagements.
• Develops and maintains strong relationships with franchisees, dealers, organized dealer communities and other key stakeholders.
• Influences collaboration between various stakeholders and facilitates efficient delivery against all critical KPI’s.
• Manage relationships and resolve conflict with agility and speed to deliver solutions through joint integrated decisions.

Assurance

• Provides assurance to the M&C GM on ethics, reputation and provides leadership, direction as well as coaches respective teams in order to deliver the required objectives on business performance, operational standards and HSSE.
• Understands the importance of product quality and how it affects customers.
• Ensures Product Change MoC is completed and approved for product conversions and new product introductions.
• Ensures adequate and effective provision of people and financial resources for the successful fulfilment of the delivery objectives.
• Ensures country regulatory compliance with local health, safety and environmental requirements.

Education & Experience Required:

Education

• A Post graduate qualification in business, Administration, Marketing and or Sales. Masters level qualification advantageous.

Experience

• 8 – 10 years' experience in retail sales leadership role/s
• Previous retail experience desirable.
• Proven ability to lead, coach and motivate others to deliver outstanding performance
• Sound financial awareness with ability to interpret financial and key performance indicators into clear actions to deliver performance improvement
• Self-motivated and performance driven with a passion for retailing excellence
• Successful track record of results & goal achievements, improving year on year performances
• The ability to work under pressure and handle challenging situations and always striving to do the right thing
• Excellent communication and people skills – being able to mentor and coach site staff to drive sales and ensure best in class execution
• Ability to understand the broader Strategic Framework and the impact of role within this framework

Skills & Competencies

• Critical thinking and problem-solving skills
• Knowledge of operational effectiveness and operations management
• Budget development
• Decision making
• Project management
• Advanced leadership skills involving leading organisations to deliver business performance

go to method of application »

Job Profile Summary

• This role is responsible to direct the convenience business in the frame of Global Convenience Strategy and SA MC&M roadmap. To develop and implement strategic customer driven initiatives to grow convenience earnings and increase convenience penetration in the market. Define and ensure implementation of a competitor strategy and to review and identify key enablers for strategy delivery.
• To lead the establishment and continued operations of the operating model. Develop a sustainable convenience performance management framework. To ensure capability building within the convenience team.
• The Mobility & Convenience SA (Retail) growth strategy has a major emphasis on reviewing and augmenting the current convenience offer. The Senior Trading) Manager SA will be accountable for the strategy and offer development, implementation, and leadership of all aspects in this area.
• Ensures the effective delivery of buying, range, space, pricing, promo and supply chain management in order to contribute to the successful implementation of the retail strategy and trading plans. Focuses on Customer experience and performance by creating performance measures, having regular reviews and coaching to optimize results or to effect consequences where needed.

Key Accountabilities:

Convenience transformation

• Outlines bp SA’s Convenience Strategy and transformation plan including growth plan,
• Develops profitable business model for multi-channel implementation.
• Define and execute multi format strategy and site cluster approach.
• Responsible for continues improvement in all areas of convenience value chain.
• Optimizing and implementing a dynamic Customer Value Proposition across bp SA Convenience.
• Provides a Private Equity lens and positions bp SA Convenience as a pseudo standalone business with a target multiple and theoretical exit valuation.
• Develops data strategies for Convenience including the deployment of trend analytics, predictive analytics, algorithm development, stochastic and statistical modelling for Convenience data sets.
• Work with the Senior Manager PMO to Program management expertise and the application of advanced scheduling, costing and scoping techniques to support the large scale 3-year Convenience modernization journey.

Convenience optimization

• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for convenience operational efficiency and increased productivity across all convenience areas of expertise.
• Ensure business support systems definition, implementation, and linked operational processes definition.
• Executes market related research methodologies including first-hand experience in conducting in-house led R&D in the retail and convenience space.
• Devise strategies for ensuring the growth of programs convenience-wide and implement process improvements to maximize output and minimize costs.
• Drives the business planning cycle for Convenience including the development of budgets, forecasts, detailed gross margin planning and work with operation to set fully profitable offer.
• Maximizes profitability, performance, and operational targets to meet agreed financial and business objectives.

Strategic oversight

• Oversees the end-to-end supply chain governance and expertise for both PnP and bp Express, ensuring that the right products are safely delivered at the right time, to the right place, in the right quantities to maximise availability, whilst minimising waste and capital employed.
• Define convenience pricing strategy and governance to execute.
• Directs the development of the overall strategic and tactical business and promotional plan to grow all convenience categories. This role monitors the overall implementation of category management targets covering demand, inventory management and waste management, warehouse, and distribution logistics.
• Oversee the development of existing/future and emerging offers in line with the local convenience strategy. These include but are not limited to PnP Express (large/small formats), similarly for bp Express, QSRs, other value-added facilities/offers to maximise overall profitability and income of the site.
• Oversee the implementation of partnership models for the various strategic partners (e.g., financial services, QSRs) including legal, commercial, and operational requirements.
• Oversees the implementation of the data strategy for the bp convenience business including identification of automation strategies, ingestion strategies and data transformation strategies for the business.

Education & Experience Required:

Education

• BSc Hons Economics/Accounting and Finance/Supply Chain Management/Marketing/Business
• MBA preferred

Experience

• 10 – 15 years extensive background in retail, particularly convenience. Must have spent at least 5 years in a senior position leading small to medium-sized team.
• Significant market relationships including evidence of access to decision makers in the retail, financial services, delivered convenience space.
• Must have operated at a strategic and operational levels.
• Extensive exposure to retail and convenience IT systems.
• Fully abreast of competitor market intelligence and proven ability to respond to market conditions.
• Strong influencing and networking skills.
• Strong analytical capability, commercial acumen and high attention to detail.
• Ability to lead and manage a team and engage key stakeholders