Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Aug 11, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Kaelo provides innovative, essential, healthcare solutions enabling the physical and psychological well-being of all South Africans. Our one goal is to provide more South Africans with access to quality healthcare. We are progressive in our design, simple in our approach and sincere in the way we engage, changing the way healthcare is delivered to meet th...
    Read more about this company

     

    Specialised Managerial Consultant

    Job Description

    The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.Further to this the Managerial Consultant will be responsible for managing formal referrals.

    SPECIAL REQUIREMENTS

    • Conducting managerial assessments when managers formally refer employees into the EAP
    • Providing feedback, guidance, coaching and support to the manager during the formal referral process
    • Provide managers with tools and techniques when dealing with difficult employees
    • Assist managers in dealing with the various challenges related to their managerial roles
    • Provide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.
    • Log case notes on all interactions with clients on the EAP system.

    PERSON DETAILS: WORK EXPERIENCE REQUIRED

    • Minimum of 5 years EAP or related counselling experience
    • Telephonic counselling experience

    EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

    • Qualified social worker, psychologist or registered counsellor
    • Registered with the relevant professional body

    TECHNICAL SKILLS OR KNOWLEDGE REQUIRED

    • Proficient in relevant computer applications
    • Required language proficiency
    • Knowledge of customer service principles and practices
    • Knowledge of call centre telephony and technology
    • Good data entry and typing skills
    • Knowledge of administration skills and processes

    PREFERRED

    •       Accountability
    •       Action orientated
    •       Communication
    •       Business writing and presentation skills
    •       Problem solving skills
    •       Creative thinking         
    •       Strong relationship skills
    •       Growth and development mind-set     
    •       Planning and organisation
    •       Resilient and adaptive     
    •       Systems thinking and connecting ability     
    •       Professional and brand conscious

    go to method of application »

    Operations Manager

    Job Description

    The Operations Manager will oversee our company’s operational processes and ensure superb customer experience. They will optimise our organisation's operating capabilities and employ strategies to maximize customer satisfaction.

    DETAILS OF ROLE:

    • Ensure the company’s strategies and operations align with their established plans and policies
    • Work together with the senior executive team to develop and implement the corporate strategy
    • Ensure optimal implementation and performance of certain essential functions
    • Further develop and drive implementation of strategic objectives for the business and provide continuous thought-leadership
    • Present new ideas, models and innovative solutions to strategic stakeholders and regularly report on progress
    • Oversee daily operations and effectiveness of the business unit through the management team
    • Ensures effectiveness within the service operating, workforce planning and quality models
    • Provide leadership and guidance to direct reports across various levels within in the business unit
    • Ensure overall delivery and quality of the unit's offerings to its stakeholders
    • Generates annual budget, monitors, and approves expenses and reports on variances to superiors and the Finance department
    • Assessing and implementing improved processes and new technologies and collaborating with management regarding the implementation of these improvements.

    Daily and Monthly Responsibilities

    • Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organisational outcomes are met.
    • Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
    • Oversee daily operations of the company and the work of managers in membership, servicing, claims and billing functions.

    These functions are responsible for:

    Membership:

    • Onboarding and Maintenance of Policy Holders, Clients, and Intermediaries
    • Profile and policy management
    • Maintenance of all stakeholder details
    • Manage Offboarding of Clients and associated stakeholders
    • Manage suspensions, resignations, and terminations

    Servicing and Executive Office:

    • Ensure high quality query resolution while maintaining Service Level Agreements, Quality and Customer Perception Metrics
    • Management of all complaints and ensuring customer experience metrics are achieved and maintained

    Claims

    • Ensure that claims are paid timeously and within Service Level Agreements
    • Enhance and improve claims processes to ensure optimal client experience

    Billing

    • Manage Billing Processes and Queries
    • Prepare and Manage Billing Runs
    • Manage Billing Reconciliations
    • Manage Debt Outstanding
    • Manage Intermediary Commissions
    • Manage Premium Bordereaux

    Method of Application

    Use the link(s) below to apply on company website.

     

    Interested and qualified? Go to Kaelo on jobs.smartrecruiters.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Kaelo Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail