Role Summary
- This senior role drives secure, automated, and compliant cloud-native delivery while managing monitoring/alerting, penetration testing programs, vulnerability management, and broader cybersecurity initiatives.
- You will lead a team of DevSecOps engineers, foster a security by design culture, and enable the business to innovate rapidly in a regulated South African and global context
Key Responsibilities
DevOps
- Provision and manage cloud infrastructure as code (Terraform, Ansible, CloudFormation) on AWS, Azure, or GCP.
- Implement containerization and orchestration (Docker, Kubernetes, Helm) for consistent environments.
- Automate repetitive tasks, reduce toil, and improve developer experience through self service tools
- Collaborate with software developers, QA, and security teams to embed DevOps practices (shift-left security, automated testing).
- Perform root-cause analysis on production issues, implement fixes, and drive continuous improvement.
- Participate in on-call rotations and incident response.
Leadership & Team Management
- Lead, mentor, and develop a high-performing team of DevOps, SRE, and security engineers.
- Mentor junior engineers and promote a culture of automation and shared ownership
- Champion DevSecOps practices and culture across Development, Operations, Security, and Compliance teams.
- Define and track KPIs: vulnerability remediation time, security gate pass rate, MTTR, deployment frequency, and alert reduction.
AWS Cloud Environment Management & Security
- Design, implement, and govern secure AWS architectures (multi-account landing zones via Control Tower, VPCs, EKS, Lambda, RDS, etc.) using Infrastructure as Code (Terraform, AWS CloudFormation, CDK).
- Enforce least-privilege IAM, encryption (KMS), secrets management, network security, and data sovereignty for POPIA compliance.
- Leverage AWS-native services: Amazon Inspector, GuardDuty, Security Hub, Config, IAM Access Analyzer, and AWS Security Agent for automated security.
- Build and Secure CI/CD Pipelines & Automation
- Build and evolve secure CI/CD pipelines (AWS CodePipeline, GitLab), optimizing workflows to automate testing, builds, and deployments with security gates (SAST,
- DAST, SCA, IaC, secret, and container scanning)
Monitoring, Alerting & Observability
- Architect comprehensive monitoring and alerting using AWS CloudWatch, GuardDuty, X-Ray, EventBridge, and SIEM integrations.
- Design intelligent alerting with automated routing, escalation, noise reduction, and rapid incident response processes (critical for Cybercrimes Act obligations).
- Set up monitoring, logging, and alerting to maintain high availability and performance.
- Ensure 24/7 visibility into security posture, performance, and compliance.
Cybersecurity, Penetration Testing & Risk Management
- Lead and coordinate regular penetration testing
- Oversee vulnerability management: scanning, risk-based prioritization, remediation tracking, and exception processes.
- Conduct threat modelling, runtime protection, supply-chain security, zero-trust implementation, and incident response.
- Ensure appropriate, reasonable technical and organisational measures for POPIA Condition 7 (Security Safeguards), including encryption, access controls, logging, and regular testing.
Compliance, Governance & Continuous Improvement
- Support audits and evidence collection
- Collaborate on release management with security go/no-go decisions.
- Stay current with AWS security updates, emerging threats, and South African regulatory changes.
- Drive maturity of DevSecOps practices and conduct regular AWS Well-Architected
- Framework reviews (Security Pillar).
Qualifications & Experience
- Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering
Experience
- 8–10+ years in DevOps, Cloud Engineering, or Cybersecurity.
- 3–5+ years in technical leadership or management roles.
- Strong hands-on AWS experience
- Proven track record in regulated environments with POPIA/GDPR compliance.
Certifications
- AWS Certified Security – Specialty or AWS Certified DevOps Engineer – Professional.
- CISSP, CISM, CCSP, or CISA.
Essential Skills & Competencies
Technical:
- Deep expertise in AWS.
- Proficiency with security tools (Inspector, GuardDuty, SAST/DAST like SonarQube, SIEM).
- Proficiency in at least one scripting language (Python, Bash, PowerShell).
- Strong experience with Linux, networking, and Git.
- Hands-on expertise with CI/CD, IaC, Docker/Kubernetes, and at least one major
- cloud platform (AWS/Azure/GCP certifications preferred).
- Penetration testing methodologies and vulnerability management.
- Knowledge of monitoring, observability, and infrastructure security.
Leadership & Soft Skills:
- Excellent stakeholder communication (technical to executive level).
- Ability to drive cultural change in hybrid/fast-paced environments.
- Strong problem-solving, metrics-driven approach, and collaboration skills.
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Job Summary
- The IT Service Manager is a key leadership role responsible for the end-to-end planning, delivery, performance, and continual improvement of IT services across the organisation.
- This position ensures that IT services are reliable, efficient, secure, and fully aligned with business objectives and user needs.
- Working closely with technical teams, business stakeholders, and external vendors, the IT Service Manager drives operational excellence, manages service levels (SLAs/OLAs), oversees incident/problem/change processes, and fosters a customer-centric IT culture.
- The role has a strong emphasis on service strategy, operations, and continuous improvement.
- This is a strategic and hands-on position that bridges technology and business,ensuring high availability, minimal downtime, and optimal value from IT investments.
Key Responsibilities
Service Strategy & Delivery:
- Develop, implement, and maintain IT service strategies, policies, and processes.
- Design and improve services to meet evolving business requirements while aligning with organisational goals.
Incident, Problem & Change Management:
- Oversee the full lifecycle of incident, problem, request, and change management.
- Ensure timely resolution of issues, root cause analysis, and prevention of recurring problems to minimise business impact.
Service Level Management:
- Define, negotiate, monitor, and report on Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Track key performance indicators (KPIs) such as uptime, Mean Time To Resolution (MTTR), customer satisfaction (CSAT), and service availability.
Team Leadership & Development:
- Lead, mentor, and develop IT support teams (including service desk, operations, and technical specialists).
- Manage staffing, training, performance, and resource allocation to maintain a high-performing, customer-focused team.
Budget & Resource Management:
- Manage IT service budgets, vendor contracts, and procurement.
- Optimise costs while ensuring quality service delivery and compliance with financial controls. -
Vendor & Stakeholder Management:
- Build and maintain strong relationships with internal stakeholders, business units, and external service providers.
- Act as the primary point of escalation and ensure vendors meet contractual obligations.
Continuous Service Improvement :
- Identify opportunities for process optimisation, automation, and innovation.
- Implement improvements using ITIL practices to enhance efficiency, reduce costs, and elevate service quality.
Compliance, Security & Risk:
- Ensure all IT services comply with relevant regulations (e.g., POPIA in South Africa), security standards, and organisational policies.
- Oversee data protection, risk management, and audit readiness.
Service Catalogue & Knowledge Management:
- Maintain an up-to-date service catalogue, knowledge base, and configuration management database (CMDB) to support efficient operations.
Reporting & Communication:
- Produce regular performance reports and dashboards for senior management.
- Communicate effectively with all levels of the organisation on IT service matters, changes, and improvements.
Monitoring and Alerting:
- Design, implement, and continuously improve proactive monitoring and alerting systems across the entire IT environment.
This includes:
- Deploying and managing enterprise monitoring tools for infrastructure, networks, servers, cloud services, applications, and end-user experience.
- Establishing real-time alerting mechanisms (email, SMS, Teams/Slack, automated tickets) with appropriate thresholds and escalation paths.
- Ensuring 24/7 monitoring coverage and rapid detection of performance degradation, outages, or anomalies.
- Integrating monitoring systems with the ITSM platform for automatic incident creation.
- Conducting regular reviews of monitoring effectiveness, reducing false positives, and driving proactive issue resolution.
- Supporting capacity planning, trend analysis, and performance reporting through monitoring data.
Security and Vulnerability Management:
- Own and drive the organisation's IT security posture within the service management framework.
This includes:
- Leading vulnerability scanning, assessment, prioritisation, and remediation activities.
- Overseeing patch management processes for servers, endpoints, applications, and network devices.
- Ensuring timely mitigation of identified vulnerabilities and security risks.
- Coordinating with cybersecurity teams on threat intelligence, penetration testing, and security incident response.
- Embedding security controls into service design, transition, and operation(Security by Design)
- Monitoring and reporting on security compliance, vulnerability trends, and risk exposure to senior leadership.
Qualifications & Experience
Education:
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
Experience:
- Minimum 5–7 years of progressive experience in IT operations or service management, with at least 3 years in a leadership or managerial capacity.
- Experience in a multi-vendor or enterprise environment is highly advantageous.
- Local Context (South Africa): Familiarity with South African regulatory requirements e.g., POPIA, cybersecurity frameworks) and experience working in dynamic industries such as finance, telecoms sector is a plus.
Essential Skills & Competencies
Leadership & People Management: Proven ability to lead, motivate, and develop high
performing teams.
Technical Knowledge:
- Solid understanding of IT infrastructure, networks, cloud services, cybersecurity, and common ITSM tools (e.g., Jira, Remedy).
Project Management:
- Familiarity with project management principles (e.g., Agile, Prince2).
Preferred Certifications
- ITIL 4 Foundation (or higher – e.g., ITIL 4 Managing Professional or Strategic Leader)
- Project Management Professional (PMP), CAPM, or PRINCE2.
- Certifications in security or risk (e.g., CISSP, CISM, CRISC).
- AWS
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About the Role
- We are looking for a commercially minded and detail-oriented Legal Consultant to support the business across a broad range of legal, contractual, and compliance matters.
- The successful candidate will play a key role in providing practical legal guidance, managing commercial agreements, mitigating legal risk, and supporting business operations through effective contract lifecycle management.
- This role requires a proactive professional who can balance legal risk with commercial objectives while working closely with internal stakeholders, clients, suppliers, and leadership teams.
Key Responsibilities
General Legal Advisory
- Provide day-to-day legal guidance and support to business units and management.
- Advise on commercial, operational, and regulatory matters impacting the business.
- Review and interpret legislation, regulations, and legal developments relevant to the company's operations.
- Assist with legal risk identification, mitigation strategies, and governance initiatives.
- Support dispute resolution processes and liaise with external legal counsel where required.
- Provide guidance on corporate governance, compliance, and internal policy matters.
- Ensure legal and commercial alignment across business initiatives and engagements.
- Support employment-related legal matters in collaboration with HR and management teams.
Contract Management
Draft, review, negotiate, and manage a wide range of commercial agreements, including:
- Master Service Agreements (MSAs)
- Statements of Work (SOWs)
- Non-Disclosure Agreements (NDAs)
- Supplier and Vendor Agreements
- Independent Contractor Agreements
- Service Level Agreements (SLAs)
- Client Services Agreements
- Partnership and Consulting Agreements
- Manage the full contract lifecycle from drafting through execution, renewals, amendments, and termination.
- Ensure contracts align with company risk, legal, financial, and operational requirements.
- Maintain contract repositories and ensure accurate record keeping and version control.
- Track contractual obligations, renewal dates, deliverables, and compliance requirements.
- Support negotiations with clients, vendors, and strategic partners.
- Identify contractual risks and recommend commercially practical solutions.
- Drive continuous improvement of contract management processes, templates, and governance standards.
Requirements
Qualifications
- Bachelor's Degree in Law (LLB) or equivalent legal qualification.
- Admitted Attorney advantageous but not essential depending on experience.
Experience
- Minimum 5+ years' experience in legal advisory and contract management roles.
- Experience within corporate, technology, consulting, telecommunications, or professional services environments advantageous.
- Strong experience drafting and negotiating commercial contracts.
- Exposure to compliance, governance, and risk management frameworks.
- Experience supporting cross-functional business teams and senior stakeholders.
Skills & Competencies
- Strong commercial and legal acumen.
- Excellent contract drafting and negotiation skills.
- Ability to provide practical, business-focused legal advice.
- Strong attention to detail and analytical capability.
- Excellent stakeholder management and communication skills.
- Ability to manage multiple matters and deadlines simultaneously.
- Strong problem-solving and decision-making abilities.
- High level of professionalism, integrity, and confidentiality.
- Strong organisational and documentation management skills.
Key Performance Areas
- Timely turnaround of legal reviews and advisory requests.
- Contract accuracy, compliance, and risk mitigation.
- Effective management of contract lifecycle and renewals.
- Reduction of legal and commercial exposure.
- Stakeholder satisfaction and support effectiveness.
- Continuous improvement of legal and contract governance processes.
Preferred Attributes
- Commercially pragmatic and solutions-driven mindset.
- Ability to operate independently in a fast-paced environment.
- Strong interpersonal and relationship management capability.
- Comfortable working across multiple business functions and leadership levels.
- Adaptable and proactive approach to legal and operational challenges.
go to method of application »
About the Role
- We are looking for a commercially minded and detail-oriented Legal Consultant to support the business across a broad range of legal, contractual, and compliance matters.
- The successful candidate will play a key role in providing practical legal guidance, managing commercial agreements, mitigating legal risk, and supporting business operations through effective contract lifecycle management.
- This role requires a proactive professional who can balance legal risk with commercial objectives while working closely with internal stakeholders, clients, suppliers, and leadership teams.
Key Responsibilities
General Legal Advisory
- Provide day-to-day legal guidance and support to business units and management.
- Advise on commercial, operational, and regulatory matters impacting the business.
- Review and interpret legislation, regulations, and legal developments relevant to the company's operations.
- Assist with legal risk identification, mitigation strategies, and governance initiatives.
- Support dispute resolution processes and liaise with external legal counsel where required.
- Provide guidance on corporate governance, compliance, and internal policy matters.
- Ensure legal and commercial alignment across business initiatives and engagements.
- Support employment-related legal matters in collaboration with HR and management teams.
Contract Management
Draft, review, negotiate, and manage a wide range of commercial agreements, including:
- Master Service Agreements (MSAs)
- Statements of Work (SOWs)
- Non-Disclosure Agreements (NDAs)
- Supplier and Vendor Agreements
- Independent Contractor Agreements
- Service Level Agreements (SLAs)
- Client Services Agreements
- Partnership and Consulting Agreements
- Manage the full contract lifecycle from drafting through execution, renewals, amendments, and termination.
- Ensure contracts align with company risk, legal, financial, and operational requirements.
- Maintain contract repositories and ensure accurate record keeping and version control.
- Track contractual obligations, renewal dates, deliverables, and compliance requirements.
- Support negotiations with clients, vendors, and strategic partners.
- Identify contractual risks and recommend commercially practical solutions.
- Drive continuous improvement of contract management processes, templates, and governance standards.
Requirements
Qualifications
- Bachelor's Degree in Law (LLB) or equivalent legal qualification.
- Admitted Attorney advantageous but not essential depending on experience.
Experience
- Minimum 5+ years' experience in legal advisory and contract management roles.
- Experience within corporate, technology, consulting, telecommunications, or professional services environments advantageous.
- Strong experience drafting and negotiating commercial contracts.
- Exposure to compliance, governance, and risk management frameworks.
- Experience supporting cross-functional business teams and senior stakeholders.
Skills & Competencies
- Strong commercial and legal acumen.
- Excellent contract drafting and negotiation skills.
- Ability to provide practical, business-focused legal advice.
- Strong attention to detail and analytical capability.
- Excellent stakeholder management and communication skills.
- Ability to manage multiple matters and deadlines simultaneously.
- Strong problem-solving and decision-making abilities.
- High level of professionalism, integrity, and confidentiality.
- Strong organisational and documentation management skills.
Key Performance Areas
- Timely turnaround of legal reviews and advisory requests.
- Contract accuracy, compliance, and risk mitigation.
- Effective management of contract lifecycle and renewals.
- Reduction of legal and commercial exposure.
- Stakeholder satisfaction and support effectiveness.
- Continuous improvement of legal and contract governance processes.
Preferred Attributes
- Commercially pragmatic and solutions-driven mindset.
- Ability to operate independently in a fast-paced environment.
- Strong interpersonal and relationship management capability.
- Comfortable working across multiple business functions and leadership levels.
- Adaptable and proactive approach to legal and operational challenges.
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