Top Jobs at Sanlam Group

Purpose of the Role

• The Tech Lead Engineering – AI and Automation is the technical anchor for how Sanlam Corporate designs, builds and runs AI and automation solutions. Leading a team of engineers, this leader is responsible for turning AI and automation opportunities into secure, production-grade solutions that remove manual effort, improve client and member experience, and lift the productivity of our people.
• Key responsibilities include setting the engineering standards, reference architectures and reusable patterns for generative AI, AI agents, intelligent document processing and process automation. The tech lead stays hands-on: designing solutions, reviewing code, unblocking engineers and taking ideas from proof of concept to scaled production with the right evaluation, monitoring and controls in place.
• In addition to delivery, this role acts as a trusted technical partner to business, product, architecture, data, risk and Group AI teams, helping to shape and prioritise the AI and automation backlog based on value, feasibility and risk. The tech lead ensures that solutions align with the Sanlam Corporate and Group technology strategy and meet our obligations around responsible AI, data privacy (POPIA) and regulatory requirements.
• Ultimately, the Tech Lead Engineering – AI and Automation serves as the engine room of the AI rollout, building the capability, platforms and engineering culture that allow Sanlam Corporate to adopt AI safely and at scale.

Key Responsibilities

• Leads, coaches and grows a team of AI, automation and software engineers, including recruitment, performance management and skills development.
• Defines and maintains engineering standards, reference architectures and reusable components for AI and automation solutions.
• Designs and builds solutions using large language models (LLMs), retrieval-augmented generation (RAG), AI agents and integrations with enterprise systems and APIs.
• Drives intelligent automation of business processes, including workflow automation, RPA and intelligent document processing across administration, claims, underwriting and client servicing.
• Takes solutions from proof of concept to production, ensuring they are secure, scalable, observable and supportable.
• Establishes MLOps/LLMOps practices, including CI/CD, model and prompt versioning, automated evaluation, monitoring and cost tracking.
• Embeds responsible AI controls such as human-in-the-loop design, guardrails, accuracy and bias testing, explainability and audit trails, in line with Group AI governance, POPIA and regulatory requirements.
• Partners with business units and product owners to identify, size and prioritise AI and automation use cases based on value, feasibility and risk.
• Works with enterprise architecture, data, security and infrastructure teams to ensure solutions integrate cleanly with core systems and cloud platforms.
• Collaborates with Group AI and other Sanlam clusters to reuse shared platforms and patterns and avoid duplication.
• Evaluates AI and automation tools and platforms, and manages relationships with technology vendors and partners.
• Tracks and reports on delivery progress, adoption and benefits realised (for example hours saved, turnaround times and cost).
• Brings in outward trends in AI and automation to influence business and technology strategy.
• Builds AI literacy and engineering capability across IT through communities of practice, demos and mentoring.

Overview of Role Responsibilities (Level 1-13)

Enterprise Architecture- Level 6 - Adaptation

• Maintain an established set of enterprise architecture artifacts.

Enterprise Infrastructure Modernization- Level 6 - Adaptation

• Deliver digital solution architecture services as assigned, preparing conceptual and logical architecture diagrams to align technical direction and document future-state architectures.

Business Requirements Identification- Level 6 - Adaptation

• Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

Analysis of "As Is" and "To Be"- Level 6 - Adaptation

• Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Technical Developments Recommendation- Level 6 - Adaptation

• Discuss and recommend technical developments to improve the quality of the used technology, such as systems, processes, infrastructure, installations and machines.

Minimum Requirements

• Degree in Computer Science, Engineering, Information Systems or a related field is advantageous.
• 8+ years’ software engineering experience, including at least 3 years in a technical lead or team lead role.
• Proven experience delivering AI/ML or generative AI solutions into production.
• Experience delivering process automation (RPA, workflow or low-code platforms).
• Cloud certification (e.g. Azure or AWS) is advantageous.
• Financial services or insurance industry experience is advantageous.

Technical Competencies:

• Strong software engineering skills in Python and at least one of C#, Java or TypeScript, including API design and microservices.
• Hands-on experience with LLMs and generative AI: prompt engineering, RAG, vector databases, agent orchestration and evaluation frameworks.
• Experience with automation and orchestration platforms (e.g. UiPath, Power Automate or similar).
• Cloud-native development and AI services on a major cloud platform, including containers, DevOps and CI/CD.
• Data engineering fundamentals: data pipelines, data quality, and working with structured and unstructured data.
• Security and governance for AI, including identity and access, data protection, model risk and POPIA.
• Solution architecture and design, with sound judgement on build, buy and reuse trade-offs.
• Leadership experience in managing cross-functional engineering teams and influencing senior management and key stakeholders

Behavioral Competencies

• Collaborative and open minded.
• Hands-on leader who leads by example and is comfortable in the code.
• Pragmatic and outcome-focused: delivers value in small increments and learns fast.
• Has integrity and delivers on committed tasks and initiatives.
• Good communicator who can explain AI concepts to non-technical audiences, verbally and visually.
• Sound ethical judgement on the responsible use of AI and data.
• Inquisitive about technology trends and self-motivated to continuous learning and personal development.
• Ability to take ambiguity and clarify for self and others.
• Invests in coaching and mentoring others to grow the team’s capability.

Required Skills

Architecture - Advanced

• Works at an advanced level to design architectures, incorporating system/service requirements. Typically works independently and provides guidance.

Enterprise application integration - Advanced

• Works at an advanced level to integrate different software systems and platforms within an organization, enabling seamless data exchange and communication between various applications to improve operational efficiency and data consistency. Typically works independently and provides guidance.

Network/IT security - Fully Competent

• Works with full competence to maintain system/service and information security, integrity, compliance and continuity. Typically works without supervision and may provide technical guidance.

Business Requirements Analysis - Fully Competent

• Works with full competence to express user needs in terms of business requirements, identify current capability of the business to deliver, conduct build or buy analyses, and recommend preferred approach. Typically works without supervision and may provide technical guidance.

Analyze Current State/AS-IS State - Advanced

• Works at an advanced level to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works independently and provides guidance.

Define Future State/TO-BE State - Fully Competent

• Works with full competence to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works without supervision and may provide technical guidance.

Required Behavioural Competencies

• Manages Complexity
• Optimises Work Processes
• Tech Savvy
• Business Insight
• Drives Results

Closing date is 6th Nov 2026

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WHAT WILL YOU DO?

• The Salvage Case Agent plays a critical role in the claims value chain, ensuring the efficient handover of wreck claims and the successful upliftment and disposal of salvage assets.
• The Salvage Case Agent is responsible for managing the first point of engagement once a claim is handed over to Salvage Management during the Pre Admin process, as well as when a vehicle is deemed uneconomical to repair. The role ensures the timely, accurate and compliant management of salvage, directly influencing revenue recovery, cost containment, claims cycle efficiency, and overall customer experience.
• This is a high-pressure, fast paced environment requiring precision, urgency, and strong stakeholder engagement. Errors or delays have a direct financial and operational impact on Santam.

The Salvage Case Agent’s responsibilities include:

• Receiving and validating claims pertaining to Pre Admin role (before handing over to Wreck Assessor)
• Receiving and validating salvage cases (salvage collection)
• Coordinating vehicle movement and logistics
• Negotiating release fees
• Securing NATIS documentation
• Managing engagements with brokers, Insured, assessors, suppliers, storage agents, and auction houses
• Ensuring timeous sale of salvage and accurate financial allocation to Santam
• Engaging with multiple stakeholders
• Being available for calls and maintaining relationships to ensure speedy Upliftments.
• This is a high-pressure, fast-paced environment that requires precision and urgency to maximise salvage recovery values.
• Delays or errors in this role have a direct financial impact on Santam and negatively affect our auction turnaround time, claimant experience, and cost containment.  
• The incumbent will report to the Salvage Team Manager within SM

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Sales: 

• Conduct follow-ups on auctioned vehicles by Auction service providers
• Ensures that vehicles are sold as per the target.
• Drive vehicle sales against turnaround times 

Financial Administration: 

• Track the vehicle payments against sales

Query Handling: 

• Liaising with internal and external (Auctioneers, Brokers, License authority, Banks) stakeholders
• Handle queries from stakeholders
• Adherence of SOP and SLA
• Ensures client satisfaction and targets are met
• Escalate complaints to the relevant Team Managers or Departments.

QUALIFICATIONS AND EXPERIENCE

• Matric
• A minimum of 4 to 5 years’ experience in claims operations process.
• A minimum of 2 -3 years' experience of Salvage
• Strong industry knowledge.
• Strong negotiations skills recommended.
• Strong problem-solving skills

KNOWLEDGE AND SKILLS 

• Strong organizational and administrative skills.
• Exceptional attention to detail.
• Understanding of the claims value chain.
• Effective communication and facilitation skills.
• Advanced computer skills (including MS Office).
• Ability to manage high workloads with speed and accuracy

PERSONAL ATTRIBUTES 

• Decisive and able to initiate action.
• Client service orientation.
• Strong relationship building ability.
• Team player who contributes to team success.
• Excellent verbal and written communication.
• Flexible, adaptable, and solutions focused.
• Innovative thinkers welcomed.
• Perform well under pressure.
• Analytical and methodical.
• Confident in presenting and communicating information

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Purpose of the Role

• The Senior Design Specialist is responsible for elevating the quality, consistency and impact of Glacier's visual communications across all channels and touchpoints. The role acts as a guardian of Glacier's corporate identity and visual standards, ensuring every piece of creative work reflects the premium, trusted and innovative positioning of the Glacier brand.
• Working closely with the Brand, Communications, IMC, Events and Digital teams, the incumbent will translate business and marketing objectives into compelling visual solutions that engage advisers, clients and stakeholders. This role combines hands-on design execution with brand governance, creative problem-solving and continuous improvement of Glacier's design capability.
• Leads integrated marketing initiatives, using customer and market insights to design and deliver campaigns that build brand, improve experience, and support business growth. 

Qualifications and Experience

• Degree, Diploma or Certificate in: graphic design, visual communication, multimedia design, creative design, or related discipline
• 5-10 years design experience
• Strong portfolio demonstrating both print and digital design capability
• Experience working with brand guidelines and corporate identities
• Experience in a marketing or corporate environment
• Advanced Adobe Creative Suite: Illustrator, InDesign, Photoshop
• Presentation design (PowerPoint)
• Digital asset creation
• Basic video and motion design advantageous
• Understanding of user experience and digital design principles
• Working knowledge of AI-enabled creative tools advantageous

Overview of Role Responsibilities (Level 1-13)

Marketing- Level 7 - Optimisation

• Develop and/or deliver a plan for significant aspects of a product, service, or marketing area under guidance from senior colleagues.

Marketing Communications- Level 7 - Optimisation

• Create marketing communications plans across all media to support the business plan and increase sales.

Digital Marketing Plan Execution- Level 7 - Optimisation

• Manage large, top-of-funnel digital marketing campaigns and several aspects of the execution plan, such as creating concepts and contents, setting audiences and value propositions, and integrating digital channels.

Marketing Campaign Development- Level 7 - Optimisation

• Manage a few campaigns (advertising, promotion, other marketing) and negotiate service-level agreements to ensure successful campaigns and value for money. Plan, coordinate, and supervise activities relating to campaigns.

Brand- Level 7 - Optimisation

• Develop and/or deliver a plan for an individual brand under guidance from senior colleagues.

Required Skills

Marketing Commercialization - Advanced

• Works at an advanced level to develop a commercial proposition that meets and maximizes the needs of the client and the overall market. Typically works independently and provides guidance.

Campaign Management - Advanced

• Works at an advanced level to implement public relations, product development, and sales to create, execute, monitor, and measure marketing programs directed at specifically targeted audiences. Typically works independently and provides guidance.

Data Collection and Analysis - Marketing - Expert

• Operates as a recognized expert to collect, process, and analyze marketing data to inform strategy and enhance campaign effectiveness. Typically known as a subject matter authority.

Data Management Techniques - Marketing - Expert

• Operates as a recognized expert to collect, analyze, and interpret marketing data from various sources to measure marketing campaign effectiveness, understand customer behavior, identify trends, and inform data-driven marketing strategies. Typically known as a subject matter authority.

Media Management and Utilization - Advanced

• Works at an advanced level to assess and utilize media channels and opportunities in order to gain maximum benefit for the brand, product or service. Typically works independently and provides guidance.

Brand Management and Development - Advanced

• Works at an advanced level to manage and develop all aspects of a brand to ensure it achieves its full impact and value in the market. Typically works independently and provides guidance.

General Experience

• Experience enables job holder to deal with the majority of situations and to advise others (Minimum 5 years)

Managerial Experience

• Experience of general supervision of more junior colleagues (7 to 12 months)

Education

• Undergraduate Degree / Honours Tertiary Degree

Required Behavioural Competencies

• Manages Complexity
• Business Insight
• Plans and Aligns
• Cultivates Innovation
• Drives Results
• Communicates Effectively

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Purpose of the Role

• As a team player in the SGT SAP CoE team, you will deliver SAP S/4HANA system configuration, functional support, testing, documentation, business engagement, and process improvement services across General Ledger (FI-GL), Record to Report (R2R), Intercompany Reconciliation (ICR), General Ledger Rollups, and related Financial Closing processes.
• This role is positioned as a full-process Record to Report (R2R) functional specialist, combining hands-on system configuration capabilities with practical support for general ledger maintenance, period-end closing operations, intercompany posting alignment, balance sheet reconciliations, and GL rollup reporting within the R2R operating environment.
• The role requires strong functional configuration and operational understanding of SAP FI (General Ledger, Intercompany Accounting, Closing Cockpit), with working knowledge of cross-module integration touchpoints relevant to sub-ledger postings, CO allocations, reporting rollups, and period-end governance

Key Responsibilities

• SAP S/4HANA System Configuration & Support: Perform functional system configuration, maintenance, and support across General Ledger (FI-GL), chart of accounts management, journal entry processing, ledger rules, and financial closing operations.
• Intercompany Reconciliation & Alignment: Maintain and configure intercompany balance matching setups, transaction reconciliation workflows, cross-entity elimination structures, and resolve intercompany issues across group entities.
• General Ledger Rollups & Financial Closing: Configure and support financial consolidation readiness, general ledger rollups, ledger summarization rules, financial statement versions (FSV), and financial closing alignment.
• Sub-Ledger & CO Integration Awareness: Ensure seamless configuration alignment and integration with Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Controlling (CO) touchpoints relevant to GL posts and trial balance integrity.
• Continuous Improvement & Tooling: Utilize SAP Fiori applications, JIRA incident analysis, functional specification preparation, hands-on system configuration, unit and integration testing, documentation, and leverage SAP Joule for Consultants (where available) as an enablement tool for SAP knowledge research and functional analysis against Sanlam SAP design standards

Qualification

• Matric
• Bachelor’s degree in commerce, Accounting, Financial Management, or Information Systems/Information Technology.
• SAP FI, S/4HANA Financial Accounting, R2R lifecycle, or related SAP functional certification is preferred, but not required where candidate has sufficient practical FI configuration, R2R, or Intercompany experience

Knowledge Requirements

• Good working knowledge and hands-on configuration experience in SAP S/4HANA Record to Report (R2R), General Ledger (FI-GL), and financial close processes.
• Strong understanding of general ledger maintenance, journal vouchers, chart of accounts hierarchy, ledger configuration, period-end close schedules, and trial balance integrity.
• Working knowledge of intercompany reconciliation configuration, cross-company code postings, intercompany eliminations, and dispute handling.
• Solid understanding of general ledger rollups, ledger summarizations, financial statement versions (FSV), and financial reporting aggregation configuration.
• Understanding of Master Data Governance (MDG) or GL/Intercompany master data and configuration dependencies is mandatory.
• Ability to interpret written requirements, write functional specs, execute system configuration, and create test evidence and process documentation.
• Ability to prioritize tasks based on operational needs, closing timelines, configuration effort, business risk, month-end impact, and support urgency.
• Practical exposure to automated closing tools, intercompany matching solutions, backlog reduction, or R2R process configuration improvement will be strongly advantageous.
• Proven ability to work in a Business-as-Usual (BAU) Run environment using JIRA for incident resolution and SOLMAN transport change management.

General Experience

• 3 to 6 years of experience as an SAP FI, Record to Report (R2R), General Ledger, or related functional specialist, with hands-on SAP S/4HANA configuration and support exposure.
• Experience in SAP General Ledger maintenance, system configuration, period-end financial closing, intercompany reconciliation, or finance reporting support.
• Hands-on system configuration and testing experience across SAP FI-GL, R2R, intercompany reconciliation, or related financial reporting processes.
• Exposure to SAP Closing Cockpit configuration, SAP Intercompany Matching and Reconciliation (ICMR), SAP Joule for Consultants, SAP Business AI, or AI-assisted SAP delivery practices will be advantageous.
• Strong hands-on experience in SAP R2R, general ledger rollups, journal postings, intercompany matching, and period-end close exception support.

Required Behavioural Competencies

• Organisational and prioritising skills with a performance-orientated, continuous improvement mindset.
• Strong problem solving, configuration debugging, and analytical thinking skills.
• Process improvement, system configuration, and change adoption capability, especially in Record to Report and Intercompany accounting processes.
• Resilient, self-motivated, and able to work effectively under pressure against tight deadlines.
• Excellent communication skills with a strong client focus to engage constructively with Finance, R2R operational teams, and SAP CoE stakeholders.

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What will you do?

• The Senior C# Full Stack Developer builds and delivers complex enterprise applications, integrations, APIs, andcloud-native solutions across the SLS ecosystem, implementing secure, reliable, and maintainable componentsacross web applications, services, APIs, and platform integrations.
• The role ensures that all solutions adhere to engineering standards, including API design and versioning practices,integration patterns, architectural guardrails, and CI/CD pipeline quality gates to ensure scalable, reliable, andmaintainable releases across the broader product ecosystem.
• Working under the technical direction of the Technical Lead, the role provides technical leadership on the selectionand adoption of cloud services, integration technologies, software engineering practices, and platform capabilities.
• The role translates solution designs into high-quality implementations, strengthens engineering discipline throughcode reviews and collaboration, and improves operational resilience through testing, observability, and production-grade engineering practices.
• The Senior Developer mentors engineers across squads, uplifts engineering maturity, and drives design decisionsthat ensure long-term platform sustainability, architectural consistency, and alignment with strategic businessoutcomes.
• Experience with Microsoft Dynamics 365, Dataverse, and Power Platform is advantageous but not required.

What will make you successful in this role?

Architecture & Governance

• Implement integration architecture across the product domain, covering synchronous and asynchronouscommunication patterns, event-driven solutions using Service Bus and Event Grid, and API-first serviceboundaries.
• Own and govern Azure API Management (APIM) implementations, including workspaces, gateways, routing,policies, and developer experience.
• Establish and maintain REST API standards, including resource modeling, versioning strategies, request andresponse validation, pagination, and error handling.
• Define and standardize integration and orchestration patterns using technologies such as Azure Functions,Durable Functions, Logic Apps, and custom C# services.
• Engineer resilience patterns across distributed systems, including retries, circuit breakers, fault isolation,idempotency, and timeout strategies.
• Embed security best practices such as least privilege access, secure authentication, authorization, secretsmanagement, and compliance-aligned logging.

Release & Quality Leadership

• Establish and continuously improve quality gates across environments, including unit testing, integrationtesting, contract testing, performance validation, and security testing.
• Ensure CI/CD pipelines enforce engineering and quality standards consistently across delivery teams.
• Drive observability and monitoring practices through logging, telemetry, trace correlation, dashboards, andactionable alerting.
• Use operational insights to prioritize technical debt reduction, resiliency improvements, and performanceoptimization.
• Lead incident reviews and root cause analysis activities, ensuring lessons learned are translated into actionplans and backlog improvements.
• Guide teams in adopting shift-left testing practices, automated quality feedback loops, and effective test datamanagement strategies.

People Leadership & Ways of Working

• Mentor developers through technical coaching, architectural guidance, code reviews, pair programming, andengineering best practices.
• Partner closely with Solution Architects and Technical Leads to shape roadmaps, influence design decisions,and ensure architectural consistency.
• Collaborate with Data and Analytics teams to establish and maintain reliable, versioned data integrationpatterns.
• Support QA and Test Automation engineers by enabling appropriate test environments, seeded data, mocks,stubs, and automation capabilities.
• Promote a high-performance engineering culture focused on accountability, collaboration, continuousimprovement, and innovation.

Experience

• 6-10+ years of software engineering experience with a strong focus on C#, .NET, cloud-native development,APIs, and enterprise integrations.
• Proven experience delivering enterprise-scale applications and leading complex technical initiatives.
• Experience establishing and promoting engineering standards, API governance, CI/CD practices, and qualityengineering principles.
• Demonstrated success improving resilience, performance, observability, scalability, and security in distributedsystems.
• Experience working within Agile delivery teams and modern software engineering environments.
• Experience within insurance, financial services, or other regulated industries will be advantageous.
• Experience with Microsoft Dynamics 365, Dataverse, and Power Platform will be advantageous.

Knowledge and Skills

• Strong experience in C# and .NET / .NET Core development.
• Experience with ASP.NET Core, MVC, and Web API development.
• Solid understanding of object-oriented design principles and software engineering best practices.
• Strong understanding of design patterns and clean code principles.
• Experience with SQL Server and relational databases.
• Familiarity with RESTful APIs and API-first development practices.
• Experience with source control systems such as Git and Azure DevOps.
• Experience with Microsoft Azure (not negotiable).
• Knowledge of container technologies such as Docker and Kubernetes.
• Exposure to microservices architecture and distributed systems.
• Knowledge of CI/CD pipelines, DevOps practices, and Infrastructure as Code.
• Understanding of monitoring, observability, logging, and operational support practices.
• Experience with event-driven architectures, messaging platforms, and enterprise integrations.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent communication, stakeholder engagement, and collaboration skills.
• Experience within insurance or financial services will be advantageous.
• Exposure to Microsoft Dynamics 365, Dataverse, and Power Platform will be advantageous.

Qualification

• Degree in Computer Science, Information Systems, Software Engineering, or equivalent qualification.
• Relevant Microsoft, Azure, AWS, or cloud-related certifications will be advantageous.
• Microsoft AZ-204 (Azure Developer Associate) certification will be advantageous.
• Experience with Azure DevOps, GitHub Actions, CI/CD tooling, and modern development practices.
• Experience with application lifecycle management (ALM), release management, and environment governance. Experience with Power Platform, Dataverse, or Dynamics 365 is advantageous but not required.

Core Competencies

Technical

• C# and .NET/.NET Core development.
• ASP.NET Core, MVC, and Web API development.
• Integration architecture (synchronous and asynchronous patterns).
• REST API design, governance, and lifecycle management.
• Azure cloud services and cloud-native application development.
• Event-driven architectures and messaging platforms.
• Microservices and container-based architectures.
• SQL Server and enterprise data integration.
• CI/CD pipelines, DevOps practices, and automated testing. Monitoring, observability, and operational resilience.

Delivery & Process

• Designs for operability, supportability, scalability, and maintainability.
• Drives engineering excellence through standards, testing, automation, and continuous improvement.
• Establishes and enforces quality gates throughout the software delivery lifecycle.
• Leads incident reviews and promotes a culture of learning and continuous improvement.

Leadership

• Provides technical leadership and mentorship to development teams.
• Sets engineering direction and establishes best practices.
• Promotes collaboration across teams and disciplines.
• Raises standards for code quality, testing, documentation, and delivery excellence.
• Coaches and develops engineering talent within the organization.

Closing date 11 November 2026.