Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 17, 2025
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert bet...
    Read more about this company

     

    Cashier

    • We have an amazing opportunity for a Cashier to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
    • The successful incumbent is expected to process customer orders either telephonically and/or frontline on the POS system, whilst at the same time ensure customer service standards and efficiency is well maintained.

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus To Have:

    • 1-year cash management experience
    • GAAP system experience
    • Stock management
    • Food and Beverage experience

    What You’ll Do For The Brand:

    • Ensure uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to the customers as you are the face of the company and need to present a professional image.
    • Ensure takeaway area is neat and tidy prior to opening and at closing time. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy.
    • Prepare stock requisition the night before but no later than an hour before opening time. Identify fast selling items and increase requisition and take into account relevant trends, busy periods/events that might increase stock requirements. Submit to the F&B Supervisor, receive stock from F&B Supervisor as per requisition form and sign. Ensure that opening stock is recorded.
    • Ensure fridges are always sufficiently stocked and ensure stock rotation.
    • Ensure float is correct, if there is a shortage advise F&B Supervisor prior to opening.
    • Greet and thank customers, always act in a pro-active and positive manner. Show interest to customer/punter, pay attention when they speak and maintain eye contact during conversations.
    • Present menus to customers/punters and answer questions about menu items.
    • Advise on daily specials and make recommendations upon request.
    • Promote food and beverage items.
    • Communicate in a clear professional manner and address the customer in a respectable manner.
    • Present orders beverages and/or food timeously.
    • Maintain a friendly smile and a good attitude with every customer.
    • After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
    • Follow up on food delays from the kitchen, advising customers/punters on delays and regularly communicating the status of the order.
    • Ensure customer complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to the F&B Supervisor.
    • Collect payments from customer either by cash or card and correctly record the payment. Thank the Customer/punter for the tip.
    • Any voids to be authorized by the F&B Supervisor.
    • Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for.
    • Ensure that all personal food and beverage purchases are signed off by the F&B Supervisor. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
    • Ensure that internal procedures are adhered to.
    • Any ad hoc duties that might be required.

    What You’ll Bring To The Team:

    • Good communication and interpersonal skills
    • Strong attention to detail and active listening skills.
    • High level of integrity, trustworthiness & reliability
    • Good Customer Service

    go to method of application »

    Housekeeper

    • We have amazing opportunities for Housekeeper to be based in KZN Finishing Post. Do you think you have what it takes to be our newest Purple Star?
    • This position would be responsible for maintaining a clean, sanitary, comfortable and tidy environment.

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus To Have:

    • Previous housekeeping experience.
    • Matric.

    What You’ll Do For The Brand:

    • Cleaner is attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
    • Ensure work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
    • Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags.
    • The toilets are to be cleaned.
    • Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
    • Ensure that service areas are neat and tidy during peak periods and quiet periods.
    • Appropriate use of cleaning chemicals and cleaning detergents.
    • Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
    • Declare breakages to the Branch Manager.
    • The cleaning of branch aircon filters weekly.
    • Ensure that all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.

    What You’ll Bring To The Team:

    • Attention to detail.
    • Good time management.
    • Ability to take initiative.
    • Strong attention to detail.

    go to method of application »

    Team Leader (Mobile) - Bethlehem

    • We have an amazing opportunity for a Team Leader (Mobile) to be based in Bethlehem, Free State. Do you think you have what it takes to be our newest Purple Star?
    • The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Valid driver’s license.
    • 12 months experience in a leadership role.
    • Track record of over – achieving quota.
    • Ability to understand customer needs and handle different types of personalities.

    A Bonus To Have:

    • Matric

    What You’ll Do For The Brand:

    • Work closely with Area Managers to meet required targets
    • Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
    • Facilitate daily promotional activities
    • Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
    • Management of stock (daily report on stock levels and usage)
    • Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
    • Conduct market analysis/research to make suggestions for improvements within the mobile department
    • Recruitment and interviewing in coordination with Area Manager and HR department
    • The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
    • Management of team members leave, absenteeism, and attendance
    • Identify potential of Top Up Voucher outlets. Visiting outlets where required
    • Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
    • Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
    • Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
    • Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
    • Submit Daily Reports
    • Any other related duties that might be required

    What You’ll Bring To The Team:

    • Demonstrate good analytical skills.
    • Strong computer skills.
    • Demonstrate creative skills.
    • Strong sense of accountability.
    • Work under pressure and able to meet deadlines.
    • Demonstrate excellent attention to detail.
    • Must be able to plan effectively and efficiently in order to meet deadlines.

    go to method of application »

    Regional Driver

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus to have:

    • 3 years driving experience.
    • Geographical knowledge.
    • Drivers licence.

    What You’ll do for the Brand:

    Financial Metrics (Including responsibilities)

    • Achieve and sustain driver score targets as predefined
    • Where additional safety equipment / equipment has been issued to an incumbent due to the nature of the job he is working on, it is expected that they be in possession of and use such equipment where require.
    • The incumbent is fully responsible for the vehicle allocated to him, including any other equipment allocated to the incumbent or the vehicle.
    • The incumbent is responsible for the safety of the vehicle and its
    • The incumbent is responsible for ensuring that any problems that do occur are reported immediately and are also reported on the trip sheet.
    • The incumbent is responsible for carrying out pre on-route and post-trip roadworthy inspections using the prescribed forms and for reporting any defects.
    • The incumbent is responsible for ensuring that he does not operate a damaged or defective vehicle unless repairs have been carried out on the vehicle.
    • The incumbent is responsible for maintaining the cleanliness and neatness of the vehicle at all
    • The incumbent is expected to travel only on authorized routes in a safe, courteous and cautious
    • Carrying of goods include the

    The incumbent is responsible for all aspects of the goods including the following:

    • That the correct goods has been loaded and delivered/collected.
    • That the goods and documentation correspond (ie – quantity and
    • That the incumbent is present at loading of vehicles at suppliers and customers to monitor that the goods loaded corresponds with the documentation and to note any differences.
    • That the incumbent is present at offloading of vehicles to monitor that the load is in good condition and to record breakages or discrepancies.
    • The incumbent must report any losses or damage to goods to his Supervisor
    • The incumbent is expected to contact his home depot if he is delayed for longer than 30
    • That incumbent is responsible for the goods from the time of departure to the destination and safe
    • The incumbent is expected to carry out any other duties, responsibilities or lawful instructions given to him by a Supervisor or Manager.
    • Transporting team members and guests as directed by
    • It is expected that the incumbent completes all trips within the scheduled times as instructed by the supervisor / controllers.
    • The incumbent may not stop the vehicle in any spot other than an authorized stopping point, unless there is an emergency that prevents the vehicle from driving to the next authorized stopping points.
    • In the event of an accident ensure that the incident form is completed and the incident reported to SAPS and a case number obtained. This must be done within 24 hours and must be done even if the driver is not at fault. Notify the Fleet Assistant immediately of the incident.

    People

    • Satisfactorily completion of advanced driver training and driver courtesy training on the road / similar program relevant to the vehicle and nature of load being transported.
    • Timeous submission of claims, sick leave, annual leave, overtime
    • Completely refrain from being behind the wheel when intoxicated (drugs/alcohol). If it is suspected that an incumbent is under the influence of alcohol or drugs they will be subjected to a breathalyzer or other Examinations/testing will also occur on a random basis from time to time.
    • 100% compliance with health and safety
    • 100% compliance with relevant laws and
    • Make use of the Hotline to report any suspicion of
    • No transport of passengers is permitted under any circumstance unless approved by your line
    • No conducting of private courier services with the use of the employer
    • Under no circumstances may a driver inform any other person about the goods in his
    • Complete medical examinations at the discretion of the

    The incumbent must always have the following documents in his possession at all times:

    • Valid drivers licence
    • Valid PRDP
    • Valid passport documents where necessary

    Growth and new markets/ products

    • Respect all customers of the business.
    • Maintain a positive, energetic and professional appearance when dealing with

    What You’ll Bring To The Team:

    • Results driven.
    • Good time management.
    • Ability to take initiative.
    • Strong attention to detail.

    go to method of application »

    Betting Clerk - Vasco

    • We have an amazing opportunity for a Betting Clerk to be based in Vasco, Western Cape. Do you think you have what it takes to be our newest Purple Star?
    • The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • 1-2 years’ experience in the Gaming industry.

    A Bonus To Have:

    • Valid driver’s license
    • Related Diploma/Degree
    • Matric

    What You’ll Do For The Brand:
    Branch Growth

    • Ensure betting boards are updated timeously.
    • Updating of memos, card changes, results and scratchings which occur throughout the day.
    • Be knowledgeable on all betting rules, odds and pay-outs.
    • Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
    • Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

    Sales Administration

    • Manage cash within the branch according to defined processes/procedures and minimize risks,
    •  Theft/fraud.
    • Team members are to be alert to emerging attempts to defraud the company.

    Cash Management

    • Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
    • Interim checks must be done within the course of the day with the team leader on duty.
    • Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
    • Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

    Branch Appearance

    • Ensure that the branch is always neat and tidy according to Hollywood standards.
    • Ensure that your work stations is well maintained and in good working condition.
    • Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

    Customer Service

    • Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address customer complaints and ensure that customers are given positive feedback.
    • Build strong relationships with regular customers.
    • Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

    Compliance

    • Compliance and adherence to company's internal control policies.
    • Compliance to the code of ethics and escalate fraudulent activities.
    • Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
    • Credit bets are not allowed to be taken by any team member.
    • Team members on duty are not allowed to take bets wearing Hollywood uniform.
    • Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
    • Team members are not allowed to be behind the terminal counters when off duty.
    • Team members on duty are not allowed to utilize the Limited pay-out machine.

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to other team members.

    What You’ll Bring To The Team:

    • Demonstrate good analytical skills.
    • Strong computer skills.
    • Demonstrate creative skills.
    • Strong sense of accountability.
    • Work under pressure and able to meet deadlines.
    • Demonstrate excellent attention to detail.
    • Must be able to plan effectively and efficiently in order to meet deadlines.

    go to method of application »

    Sales Agent (Field) x 4 - Bethlehem

    • We have an amazing opportunity for x4 Sales Agents (Field) to be based in Bethlehem, Free State. Do you think you have what it takes to be our newest Purple Star?
    • The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus To Have:

    • Matric
    • Prior work experience as a promoter or similar
    • Excellent Customer Service Skills.

    What You’ll Do For The Brand:

    • Customer Service: Assist clients with opening accounts and all betting queries
    • Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
    • Drive mobile marketing campaigns to increase sales and sign up new online accounts
    • Must keep records of their sales activities and report their progress to management daily
    • Promote the mobile
    • Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
    • Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
    • Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
    • Keep work areas neat and tidy to promote a positive image to
    • Ensure appropriate management, safekeeping, and maintenance of all mobile
    • Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
    • Might be required to roam between branches and stores as per operational needs
    • Any other related duties that might be required within the business

    What You’ll Bring To The Team:

    • Good communication and interpersonal skills
    • Excellent Listening skills
    • Must be result driven
    • Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
    • Strong system and sales knowledge

    go to method of application »

    Business Partner (iBranch)

    • We have an amazing opportunity for a Business Partner (iBranch). Do you think you have what it takes to be our newest Purple Star?
    • The Operational Business Partner will be responsible for aligning business operations with strategic goals by supporting planning, improving processes, managing resources, and analyzing data. They ensure cross-functional collaboration, manage risks, lead projects, and maintain compliance, acting as a vital link between strategy and execution to optimize operational efficiency and support business objectives.

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Sales and business development experience
    • Analytical skills
    • People management experience
    • Valid drivers license

    A Bonus to Have:

    • A degree/ diploma in the relevant field
    • Power BI experience

    What You’ll Do For The Brand:

    • Provide strategic leadership and direction in the development of business strategies across the regions.
    • Managing and prioritizing multiple projects simultaneously.
    • Cleaning, organising, and analyzing data to identify trends, patterns, and insights.
    • Analyse booster Teams costs and report to management on the findings to help making better financial decisions.
    • Vehicle related cost analysis and report on discrepancies.
    • Collaborate with iBranch Regional Management Team on reporting, productivity, and innovation.
    • Review monthly incentive reports from the regions and ensure accuracy before management final sign-off, report on monthly trends and use the reports to guide mobile management on focus areas.
    • Verification of monthly airtime spreadsheets and ensure accuracy before management final sign-off.
    • Conduct training needs analysis to identify operational training gaps within the operations and regional teams and develop strategies to address them.
    • Preparation of the monthly promotional stock management and usage report.
    • Events and Mall costs analysis
    • Analyse daily TUV reports and ensure cash-ups are accurate.
    • Provide daily reports to the Operation Manager.
    • Collaborate with the Compliance department to ensure that products and services comply with Gambling Board requirements and standards.
    • Developing and updating of all operation’s SOP’s.
    • Perform any other ad hoc duties as required.

    What You’ll Bring To The Team:

    • Ability to review/analyse reporting statistics and figures to identify trends and make relevant recommendations
    • Formulate objectives and implement plans consistent with the long term goals of the business
    • Strong networking and relationship building/ maintaining skills
    • Demonstrate Strong sense of accountability.
    • Demonstrate the ability to formulate objectives, interpret organizational strategy and translate into action plans
    • Demonstrate high levels of attention to detail and problem solving skills
    • Strong sense of business acumen
    • Manage, control and execute high impact projects through sound projects management practices

    go to method of application »

    Housekeeping - Kraaifontein - Western Cape

    • The successful candidate will be responsible for maintaining cleanliness and hygiene at the Branch and ensures the building is in a clean and orderly condition at all times.

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Experience in housekeeping

    What You’ll Do For The Brand:

    • Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
    • Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
    • Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags
    • Toilets are to be cleaned.
    • Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
    • Ensures that service areas are neat and tidy during peak periods and quiet periods.
    • Appropriate use of cleaning chemicals and cleaning detergents.
    • Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
    • Declares breakages to the Branch Manager.
    • The cleaning of branch aircon filters weekly.
    • Ensure that all tables and chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.

    What You’ll Bring To The Team:

    • High attention to detail
    • Strong time management skills
    • Follow process in order to ensure high quality output
    • Taking action to achieve goals beyond what is required

    go to method of application »

    Housekeeping - Beacon Valley - Western Cape

    • The successful candidate will be responsible for maintaining cleanliness and hygiene at the Branch and ensures the building is in a clean and orderly condition at all times.

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Experience in housekeeping

    What You’ll Do For The Brand:

    • Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times.
    • Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
    • Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags
    • Toilets are to be cleaned.
    • Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
    • Ensures that service areas are neat and tidy during peak periods and quiet periods.
    • Appropriate use of cleaning chemicals and cleaning detergents.
    • Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required.
    • Declares breakages to the Branch Manager.
    • The cleaning of branch aircon filters weekly.
    • Ensure that all tables and chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.

    What You’ll Bring To The Team:

    • High attention to detail
    • Strong time management skills
    • Follow process in order to ensure high quality output
    • Taking action to achieve goals beyond what is required

    go to method of application »

    Transactional Team Leader x 5

    • We have amazing opportunities for X5 Transactional Team Leaders. Do you think you have what it takes to be our newest Purple Star?
    • The successful candidates will be responsible for the daily operations of the Deposits or Withdrawals department, ensuring smooth and efficient processing while maintaining high standards of customer service. This individual will be responsible for team management, performance monitoring, quality control, and continuous improvement. The role requires strong leadership skills, a commitment to operational excellence, and the ability to foster a positive team environment. The Team Leader will also handle escalated issues, ensure adherence to policies and procedures, and work closely with various departments to meet business objectives.

    With Hollywoodbets You Will:  

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Leadership role within a Contact Centre

    A bonus to have:

    • Matric
    • Finance management
    • Administration
    • Diploma/Degree in related field

    What You’ll do for the Brand:

    • Oversee and ensure the smooth daily operations of the Withdrawals and Deposits departments.
    • Maintain oversight of task allocation, ensuring tasks are distributed before each shift.
    • Monitor and optimize key performance indicators (KPIs), including service levels and turnaround times.
    • Conduct investigations for high volumes, providing feedback to management.
    • Drive compliance with company policies, procedures, and regulatory requirements.
    • Prompt resolution of customer queries, with a strong focus on first-time resolution.
    • Investigate and address escalations efficiently, following up on queries requiring interdepartmental involvement.
    • Promote high-quality written and verbal communication in customer interactions.
    • Identify recurring customer and audit queries through root cause analysis, implementing strategies to reduce them.
    • Monitor team performance, ensuring coaching and support for underperforming team members.
    • Conduct regular performance reviews and supply necessary documentation to management.
    • Provide continuous feedback, training, and development opportunities to enhance productivity, in addition to ensuring all training content is relevant and most updated.
    • Collaborate with Quality Assurance (QA) to discuss departmental improvement areas and address individual performance gaps.
    • Maintain a high-performance culture through motivation, engagement, and positive reinforcement.
    • Strict adherence to all audit and compliance processes, working closely with internal audits.
    • Maintain accurate and up-to-date Acknowledgment of Debt (AOD) documentation and submit records to relevant departments.
    • Ensure all necessary audit queries are received, resolved, and returned in a timely manner.
    • Conduct regular reviews of internal control procedures to proactively mitigate risks. Implement control measures for team accountability and operational risks.
    • Submit accurate required reports on performance metrics and operational trends.
    • Identify process inefficiencies and recommend or implement improvements.
    • All customer and branch deposits need to be compliant with company policies, inclusive of approvals and fund allocations.
    • Assist with recruitment to maintain optimal headcount.
    • Oversee team rostering and ensure efficient resource allocation based on workload demands.
    • All leave requests to be processed on time to support payroll and workforce planning.
    • Monitor timesheets, absenteeism, and overtime, ensuring timely submission to Payroll.
    • Drive interdepartmental collaboration and initiatives.
    • Communicate key issues and updates to management and relevant stakeholders.
    • Support the implementation of new business initiatives and projects to enhance service delivery.
    • Drive exceptional customer service principles with all internal and external stakeholders.
    • Ensure the company brand and image are promoted through excellent customer service.
    • Uphold high ethical standards and maintain confidentiality in handling sensitive financial transactions.
    • Attend to ad-hoc functions as required due to operational requirements.

    What You’ll Bring to the Team:

    • Good communication and interpersonal skills
    • Demonstrate good presentation skills.
    • Excellent attention to detail skills.
    • Demonstrate the ability to facilitate workshops on a professional manner.
    • Demonstrate the high energy, enthusiasm and motivation in execution of work.
    • Follows through and delivers results despite obstacles.
    • Demonstrate and exceptional level of customer service and quality standard.
    • Good coaching skills
    • Excellent Administration skills.

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Hollywoodbets Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail