Vacancies at BankservAfrica

PURPOSE

The main purpose of this role is to provide first line support to Clients by effectively processing all Client input documents, requests for information / queries and perform first-line problem resolution, in order to ensure BankservAfrica’s products and services proactively meet Client and industry expectations.

You will engage with the following stakeholders:

• Internal and External Customers
• Internal Departments
• Regulatory bodies

Your key responsibilities include:

• Proactive management of requests, queries and incidents - track and drive until completed
• Define, analyse and appropriately escalate problems to ensure issues are resolved to client satisfaction
• Facilitate product technical and application training where necessary
• Provide CRM Support
• Monthly billing - reporting and monitoring

Qualifications / Knowledge

• Business Qualification degree / diploma would be an advantage
• Required Microsoft office suites
• Business writing knowledge

Experience

• Minimum 3 years’ experience in the payment and financial industry
• BankservAfrica products (EFT, AC, EDO, Card, AVS, ICMS, MNS, etc) and processes

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PURPOSE

As a Finance Business Partner you will be required to develop a framework that will provide financial analysis, support and guidance to Shared Services BU and to improve the accuracy of financial data and systems, and also support and monitor cost, support the management of key contracts, generate in-depth analysis, insight and challenge to support the business planning.

You will engage with the following stakeholders:

• Cost Centre Managers
• Product Managers
• Customers and Suppliers
• Lenders
• Senior Management & Executives
• ERP Providers
• SARS, PASA, Banks

Your key responsibilities include:

• Develop operational initiatives to achieve financial goals.
• Monitor and manage expenses within the established budget.
• Develop and maintain financial policies and procedures for operational efficiency.
• Keep abreast of trends, legislation and best practices within the financial management field and industry in which the company operates in order to optimise service offering and delivery
• Provide recommendations to strategically enhance financial performance and business opportunities
• Understand the profitability and growth drivers for the business and ensure that the key insights are well understood as far as it relates to the shared services area
• Support and contribute company scenario planning and long-term strategy planning as far as it relates to shared services planned spend and investment

Qualifications / Knowledge

• CA(SA) /CIMA
• Required computer literacy levels
• Accpac/Sage (Advanced)
• IBM Analytics
• CaseWare
• Excel and Power Point

Experience

• Minimum of 2 - 3 years’ experience in Finance and Commercial functions
• Experience working in a medium to large organization
• Planning, Reporting and Performance Management experience
• Experience in managing others