Vacancies at CLS Human Capital Specialists

Requirements

Minimum education (essential)

• Matric
• Certification in software testing, such as ISTQB or similar.

Minimum education (desirable)

• Certificate, Course, or Diploma in Software Testing, Information Systems, Information Technology, or QA.
• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).

 Minimum applicable experience (years)

• 2 years

Required nature of experience

• Software development lifecycles and teams.
• Using and supporting software information systems.
• Reviewing and testing system specifications.
• Troubleshooting existing and new functionality.
• Documenting and communicating product functionality.
• Documenting and communicating product issues.

Skills and Knowledge (essential)

• Proven experience as a Mobile and Web Tester or similar role, with a strong focus on manual testing and automated testing tools.
• Solid understanding of mobile and web application development processes, including frontend and backend technologies.
• Proficient in writing clear and concise test cases, test scripts, and test plans.
• Experience with various testing methodologies, including functional testing, regression testing, integration testing, and usability testing.
• Familiarity with mobile platforms (iOS and Android) and web technologies (HTML5, CSS3, JavaScript, etc.).
• Hands-on experience with testing frameworks, tools, and technologies, such as Selenium, Appium, JUnit, TestNG, or similar.
• Strong analytical and problem-solving skills, with an attention to detail and a passion for delivering high-quality software.
• Excellent communication skills, with the ability to clearly articulate issues, collaborate with team members, and provide constructive feedback.

Skills and Knowledge (desirable)

• Experience with continuous integration/continuous deployment (CI/CD) processes and tools.
• Knowledge of performance testing and load testing methodologies and tools.
• Familiarity with agile development methodologies, such as Scrum or Kanban.
• Experience with mobile and web accessibility standards and guidelines.

Key Performance Areas, Weights and Objectives

Technical Testing 70%

• Conduct comprehensive testing of mobile and web applications across multiple platforms, browsers, and devices to identify defects, usability issues, and performance bottlenecks.
• Develop and execute test cases, test scripts, and test plans to validate the functionality, compatibility, and performance of software applications.
• Perform manual testing, as well as utilise automated testing tools and frameworks to streamline the testing process and improve efficiency.
• Collaborate with cross-functional teams, including developers, designers, and product managers, to understand requirements and provide feedback on potential issues or enhancements.
• Report and track defects in a clear and concise manner, including accurate reproduction steps and supporting documentation.
• Conduct regression testing to ensure that defects are properly fixed and do not reoccur in subsequent software releases.
• Monitor and analyse application logs and other diagnostic information to troubleshoot issues and identify root causes.
• Stay up-to-date with industry best practices and emerging trends in mobile and web testing techniques, tools, and technologies.
• Provide feedback and suggestions for improving testing processes, methodologies, and tools to enhance overall testing efficiency and effectiveness.
• Collaborate with the development team to ensure that testing is integrated into the software development lifecycle, including participation in code reviews and continuous integration processes.

Deployment Testing 5%

• Identify and test critical features subsequent to release to ensure that the deployed changes function as expected in the production environment.

Exploratory Testing 10%

• Review existing production systems regularly to identify any consistency, usability, security, and performance issues.

Documentation 15%

• Create clear, detailed, reproducible reports on issues, and engage actively with the development and product teams to ensure they understand the issues.

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Education and Qualification Requirements

Minimum education (essential)

• Bachelor of Accounting Sciences in Financial Accounting

Minimum applicable experience (years)

• 1 year post articles

Required nature of experience

• Experience with SARS e-filing submissions and dealing with SARS queries
• Proficient in tax and experience with solving SARS queries

Skills and Knowledge (essential)

• Proficiency in accounting software (Sage Evolution and Sage Accounting) and Microsoft Office
• Proficiency in Caseware software
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Ability to prioritise and manage multiple tasks

Responsibilities:

• Maintain accurate financial records, including bookkeeping, reconciliations and journal entries
• Ensuring timely payments and collections of accounts payable and receivable
• Prepare and analyse financial statements and reports
• Assist with budget preparation and forecasting
• Maintain compliance with tax laws and regulations
• Submit tax returns including Income Tax, VAT and EMP returns and handle tax queries independently
• Assist with audits and other financial reporting requirements
• Provide support to the accounting team as needed
• Manage intercompany loan accounts and transactions between our group of companies
• Reconcile intercompany balances and resolve any discrepancies
• Prepare intercompany invoices and ensure proper recording of intercompany transactions
• Perform any other duties required that could be expected from the position
   

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REQUIREMENTS

Minimum education (essential):

• B. Communication Pathology in Audiology

Minimum education (desirable):

• M. Communication Pathology in Audiology

Minimum applicable experience (years):

• 1-3 years

Required nature of experience:

• Sale and fitment of hearing aids
• Troubleshooting regarding hearing aid client experience
• Fine-tuning of hearing aid settings
• Customer relations and relationship management
• Technical support (hearing aids and apps connected to hearing aids)
• Administration and client record management
• Working within a digital environment

Skills and Knowledge

• Telephonic sales experience and high conversion rates
• Excellent English skills
• Conflict management
• Excellent communication ability and oratorship

The following experience would be advantageous:

• Working in a call centre or in sales
• CRM system (Salesforce in particular) experience
• Ease of use with video calling
• Cold Calling experience

KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES

Client Support and Relationship Management 50%

• Solve problems for end users to get the products working.
• Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
• Manage the ticketing system.
• Escalate queries with discretion.
• Respond to queries and follow up with feedback.
• Conduct business in a professional manner when communicating and interacting with clients to ensure client satisfaction.
• Maintain a high ‘customer effort score’ by going above and beyond for customers.
• Complete assigned CRM tasks for follow-ups and support calls to clients.
• Conduct client check-in calls and follow-up surveys.
• Interpret client input and feedback into an improved service in terms of hearing aid settings.
• Make accurate adjustments to hearing devices, using remote support.

Communication Management 20%

• Keep client interaction logs up to date on Salesforce.
• Report on campaigns (feedback to clients).
• Report to and work with other client relationship managers in the Contact Centre to ensure client satisfaction.
• Maintain the ticketing system.
• Ensure other required documents, reports and email accounts are up to date and accurate.

New Business Generation (sales) 20%

• Assist clients with questions about hearing loss and hearing aid benefits.
• Handle escalated incoming calls regarding services and technologies offered.

Generate and secure potential revenue by:

• Following up on incoming leads
• Cold calling new prospective clients;
• Following up on calls, messages and tasks.
• Following up on supplied leads.
• Achieve set revenue goals and targets.
• Upsell additional products to existing (and potential) clients.

Quality Management and Data Security 10%

• Maintain absolute customer confidentiality and protection of personal information.
• Maintain client records in accordance with the procedure

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Minimum education (essential):

• M.Communication Pathology in Audiology

Minimum applicable experience (years):

• 1 - 2 years (post comm serve)

Required nature of experience:

• Audiological research: design and implementation 
• Report writing and documentation
• Fitment of hearing aids
• Fine tuning of hearing aid settings
• Customer relations and relationship management
• Working in a clinical environment and interacting with both clinical and non-clinical and academic colleagues
• The development of research protocols and the management and organization of data (user studies).

Skills and Knowledge

• Excellent English skills and communication ability 
• Ability to organize and run a research project
• High competence in hearing aid fitting/aural rehabilitation
• Proven ability to work collaboratively with colleagues to achieve research aims and/or clinical goals
• Computer literacy

Research: User and Clinical Studies 60%

• Conduct user studies, usability engineering studies, RETSPL studies, Clinical validation studies and all other product related studies to support the product development team (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing).
• Manage all aspects and requirements of the research study being performed (including planning, time allocation, funding, participant recruitment, performing the relevant testing and documentation).
• Work with the team to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service.
• Foster a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs.
• Design, execute and analyse quantitative and qualitative surveys.
• Effectively document and communicate user research findings to the team and the wider organisation.
• Prepare reports and relevant documentation required for regulatory submissions.
• Liaise with the relevant teams to turn user research findings into stories and actions that lead to valuable product and service features.

Documentation and certification 25%

• Assist the Legal & Regulatory team with the required documentation for regulatory bodies.
• Report on all research in a format acceptable for regulatory bodies.
• Investigate certification requirements and to give feedback to the product development team.

Literature Reviews 15%

• Keep up to date with new research or publications in the related field of the user studies.
• Conduct market research to stay up to date with trends and competitors. 
• Document any relevant literature and update the body of literature.
• Liaise with the Legal & Regulatory team on the knowledge obtained in the reviews.
• QMS
• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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QUALIFICATIONS AND EXPERIENCE

Minimum education (essential):

• National Senior Certificate
• RE 5

Minimum applicable experience (years):

• 2 - 4 years’ experience

Skills and knowledge (essential):

• MS Excel (Intermediate)
• MS Outlook (Excellent email étiquette)
• Cold Calling

Other:

• Own transport
• Working hours 08h00 – 16h30

Skills and knowledge (desirable):

• Experience with telesales and online sales
• Insurance background
• Customer relations background
• Strong administration skills
• Experience with social media
• Multilingual

Key Performance Areas

• Contributing to and driving sales by effectively calling clients.
• Achieving sales targets and converting outbound leads.
• Ensuring your product knowledge is passed on to clients.
• Responsible for processing all correct information onto final sales.
• Adhering to sales team standards checklist skills.
• Possess exemplary customer service skills
• Data capturing