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  • Posted: Oct 18, 2024
    Deadline: Not specified
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    Kantar is home to some of the world's leading research, data and insights brands. Individually, brands such as Kantar Millward Brown, Kantar TNS, Kantar Media, Kantar Worldpanel, Kantar Added Value and Kantar Futures are famous and highly respected experts in their fields. Collectively, they offer the most complete view of consumers - the way they live, shop...
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    Account Manager - Bryanston

    Key Outcomes

    Management of studies and resources using research principles and Kantar systems:

    Client Management and Growth:

    • Build strong partnerships and deliver business impact for clients
    • Takes accountability for client satisfaction on overall project delivery
    • Service clients and interact independently with clients on an on-going basis. This includes regular communication regarding current projects, as well as relationship building to promote client retention, enhancement and growth
    • Create and drive execution of business plan
    • Manage and build relationships with lead client stakeholders
    • Take accountability for client satisfaction on overall project delivery
    • Handle more complex client enquiries regarding research inputs and outputs
    • Have a deep understanding of the client business, industry, strategy and business issues
    • Deliver thought leadership to client, drawing on expertise across Kantar to deliver client impact
    • Deliver insights in a storytelling way, through strong analysis, presentation and workshopping skills 
    • Is recognised by clients as an expert in an area of delivery
    • Demonstrate research & marketing expertise to inspire clients and team

    Team and Project Management:

    • Mentor, coach and train team (on the job and formal)
    • Build cooperative relationships within team and across functional teams
    • Performance management, through objective setting and ongoing performance evaluation
    • Identifying development areas and assist and support to ensure team member’s flourish
    • Manage team capacity and resourcing
    • Recruit, develop, and retain high quality people through succession planning and performance management
    • Manage and supervise research projects. This includes delivering to agreed timelines, completing all the necessary administrative procedures and liaising with service departments to ensure process is effectively executed
    • Take responsibility for the data and research quality and quality delivery of a project including all documents such as questionnaires and instructions
    • Accountable for final questionnaire design, flow and wording
    • Oversee supplier relationships ICs, external charting) to ensure quality of deliverables

    Commercial Management: Contributing to financial performance and business profitability

    • Accountable for team financial targets
    • Accountable for client revenue targets
    • New business development within existing clients
    • Client proposals and costings
    • A major contribution to and responsibility for the growth and profitability of clients
    • Provide solutions to company barriers that are holding back profitability and growth
    • Employs own knowledge of to initiate suitable process improvements that enhance overall service
    • Applies understanding of commercial and financial principles to costing recommendations on more complex projects

    Leadership:

    • Apply research knowledge to ensure the best (most cost and time effective and efficient) delivery of research
    • Be involved in complex / high profile studies to support managers towards the best (most effective and efficient) possible delivery
    • Demonstrate excellence in technical research and marketing expertise to inspire both clients and team members
    • Actively transfer learning to others
    • Provide energy and drive to identify and exploit opportunities for new and innovative ways to answer clients’ needs
    • Proactively responsible for own learning and development
    • Promote team spirit
    • Maintain personal well-being and balance
    • Lead by example and live the company’s values

    Brand interest and expertise:

    • Brand domain knowledge (Brand guidance, brand strategy, equity model, key brand concepts, philosophies and point of views)
    • Constant curiosity and self-learning to know more about brand and keep abreast of trends, philosophies and POVs
    • Ability to recognise opportunities for brand domain applications and solutions in client conversations

    ROLE REQUIREMENTS

    • Relevant tertiary education (B.Com /Business Admin, B Bus Sc Marketing B. Bus Sci Marketing, Project Management / relevant degree pref)
    • Good marketing (research) knowledge – at least 3-5 years’ experience
    • Proven ability as a team manager
    • Confident sales/ negotiation/ persuasion skills
    • High level of business/client understanding and insight
    • Must have a very good working and practical knowledge of the research process and marketing research
    • Excellent client relationship development skills
    • Nurture/develop team members through coaching and performance management

    go to method of application »

    Associate Account Director: Qual

    Key Outcomes

    Financial Management and Business Acumen

    • Accountable for the achievement of team's annual sales, GM and profit results.
    • Responsible for the growth and profitability of Qualitative Research business for Kantar South Africa
    • Develops well-constructed and justified business plans within the context of the strategic objectives
    • Demonstrates an understanding of the commercial environment by successful negotiation; aims for win-win scenarios
    • Identifies commercial strengths and weaknesses to have a clear understanding of leverage

    Client Development and Management

    • Manages development of client account/s greater than ZAR 5 million
    • Confidently contributes to sector/industry general trends conversations with clients
    • Recognised by clients as an expert in one Practise Area, sector or industry
    • Exerts a broad level of influence across the client relationship
    • Keeping up to date with research at large and specifically Kantar products and expertise

    Proposals, Analysis and Presentations

    • Prepare winning proposals and provide insight and thought leadership for team members’ proposals
    • Continued demonstration of the highest level of research excellence and client issue focus through strategic insights and assistance to internal teams in generating their insights

    Communication

    • Promote Information sharing across country and thought leadership and other value add initiatives
    • Communicates effectively to wider team/s to ensure teamwork and motivation towards goals

    Leadership

    • Demonstrates and lives our SPARK drivers and behaviours
    • Provide the team with strategic direction and insight
    • Pioneers new ideas and creates new solutions
    • Leads thought leadership events
    • Champions knowledge management procedures and policies within the organisation
    • Turns conceptual ideas into commercial reality

    Qualifications, Knowledge and Skills

    • Experience and proven excellence in managing a team
    • Senior level client experience and line management responsibility.
    • Exceptional English communication (written and verbally) and able to communicate confidently and persuasively across all within an organisation.
    • Knowledge of research processes and methodologies (quantitative and qualitative)
    • Ability to consult on research methodologies and products widely both to clients and senior internal staff
    • World class analysis and story telling ability
    • Able to mentor and train easily
    • Effective People Management and performance management ability
    • Enhanced financial awareness and commercial know how

    go to method of application »

    Associate Director

    Key responsibilities

    Client Relationship Leadership

    • Build deep positive relationships with key clients
    • Take and interpret briefs into our organization
    • Write proposals and sell Consulting solutions to win business
    • Lead thinking on solutions to client briefs

    Solution Leadership

    • Lead Segmentation design, execution, analysis, and growth strategy
    • Deliver convincing, innovative solutions to client briefs
    • Provide strategic and inspiring thinking for clients' marketing challenges
    • Write and present intellectually convincing and emotionally appealing proposals and debriefs
    • Facilitate workshop process design and co-facilitate internal and external client workshops

    Project Delivery

    • Ensure quality, timely delivery of projects through the team
    • Take ownership of project deliverables, including project administration and finances
    • Mobilize and coach our teams
    • Oversee the work scope of junior team members
    • Monitor and maintain the quality of outputs

    Business Development

    • Manage project finances and deliver profitability
    • Win new work and build sustainable relationships with clients
    • Understand the long-term needs of client businesses

    What we're looking for

    • We are seeking experienced research and marketing leaders with a diverse track record and 8+ years of relevant experience.

    The ideal candidate should have:

    • Proven expertise in quantitative analysis, analytics, and commercial sales & marketing
    • Ability to manage complex, unfamiliar problems
    • Creative ideas and a strong point of view
    • Strong communication and relationship-building skills
    • Strong understanding of financial operations and business strategies
    • Passion for excellence in execution
    • Minimum of 8 years of experience, preferably in research or analytics capacities
    • University degree or equivalent experience with excellent scores in stats, business science, quantitative research, or mathematics

    Method of Application

    Use the link(s) below to apply on company website.

     

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