Vacancies at Puma Energy

Main Purpose:
NEWLY CREATED ROLE
To ensure that the regions and countries are in shape to offer best in class propositions to dealers and customers
Develops and guides the implementation of the:

• Community Village business units models 
• Dealer Value Proposition
• Customer Service proposition (including loyalty)
• To role model the Puma Energy core values and ways of working.

Knowledge Skills and Abilities, Key Responsibilities:

• Gains and understands customer insights for the Community Village model in each of the station market segments, eg: City Centre, Neighborhoods, Transient Routes etc.I.e.: “What” business units and services will need to be included in the Puma stations to enable best in class operating and competitive advantage.
• Identifies, understands and communicates the components and requirements for each of the Community Village business units – e.g. size requirement, offer, competitive advantage elements.  I.e.: “How” to implement and put the Community Village together.
• Accountable for the station of the future program.
• To act as the point of contact for the Retail department for all new emerging trends, concepts and innovations which will drive the business model in the future. 
• Understand and develop the fuel category market requirements, to ensure that all of Puma’s global markets have the appropriate fuel offer to meet their customer needs. Communicates these requirements to the fuel supply chain team. 
• Develops the generic commercial terms and conditions which formulate the basis of the sustainable win-win Puma Energy / Dealer relationships.   These will be set up for each of the MOSO’s (method of station operation).  Guides and steers the implementation with the Regional and Country teams ensuring a consistent approach (GLOCAL). 
• Sets the global requirements for dealer talent and capability.  Works with Regional teams to ensure a consistent application of these standards in each of the countries and each of the station market segments. 
• Work closely with Corporate Affairs and Marketing colleagues to gain insights into B2B and B2C customer requirements to ensure the marketing proposition meets customer needs, e.g. loyalty program and promotional activity.  To be confident that plans are in place to drive customers to come back buy more and tell others.
• Develop and steer the implementation of the retail customer service program, guiding how Puma Energy engage B2B (dealers) and B2C (consumers).  Work together with the Global Training department to ensure the proposition is fit for purpose and can be easily implemented by all teams. 

Key Relationships and Department Overview:
Mandatory Education:

• Bachelor’s Degree or equivalent.

Experience:

• At least 6 years working experience in customer service environment (B2B and B2C), time spent within the fuel industry is a advantage. 
• At least 3 years management experience.
• Experience and understanding of customer loyalty strategy.

Skills:   

• English language. 
• High level of commercial and financial acumen.
• High level of proficiency with MS Office. 
• Marketing skills.

Competencies:   

• Customer focus.
• Analytical ability.
• Judgement.
• Problem-solving and decision making .
• Planning and organizing.
• Communicate with clarity (Internally & externally. Written & oral).
• Collaborating with others.
• Relationship management internal and external.
• Results driven.
• Ability to manage multiple projects.
• Managing ambiguity.
• Embracing change and transformation.
• Innovative.

Values:

• Customer Focus.
• Collaboration.
• Lead by Example.
• Agility.

go to method of application »

Main Purpose:

• Ensure that Puma Energy is optimising a profitable portfolio of retail real estate sites across the region.  Working with Regional and Country Retail Teams, develop and implement the 5-year Puma Energy Network plan and a Retail Property roadmap. 
• Follow the implementation of the network plans for sites that will remain within the portfolio, recovery plans for unprofitable sites that have the potential to become profitable and remain in the portfolio, and divest unprofitable sites.

Knowledge Skills and Abilities, Key Responsibilities:

• Ensure that Countries have the appropriate technical tools and systems to develop country specific retail network plans.
• Adapt the global methodology, processes and procedures for ‘the one best way’ of approaching, developing and executing a 5-year Network Plan in each country with the region. Adopt the global approach and ensure that a one standard for all capital evaluation and discounted cash flow analysis is applied and adhered to in every Country.Attend the Capital Evaluation Committee as and when appropriate.
• Ensure within Countries, that from site identification, demographic analysis, capital evaluation, sign off, construction opening/divesting and managing the post implementation reviews are owned by the relevant Network Planning head.  Ensure all post implementation reviews track and mitigate the commercial and financial KPI’s that were signed off in the original proposal.  
• Be the regional point of contact for all technical advice relating to Network Planning and Property Management issues.
• Ensure that Countries have the right network planning and property management capability and support in place to deliver their individual 5-year plans.  Guiding, controlling and monitoring the level of activity versus the level and capability of resources. 
• To ensure that Puma Energy maintains competitive advantage by ensuring that that Countries have an updated understanding of competitor initiatives and activities.
• Closely develop and follow the pipeline of projects to ensure that budget plans are met.  Work with the engineering team to ensure that projects open on time and within budget.

Key Relationships and Department Overview:

• Key Internal individuals and external Service Provides and Contractors