Vacancies Open at Ares Holdings

Sales and Stock Management

• Monthly sales plan achieved (monthly, quarterly, season & yearly)
• Work with Line Manager on adhoc & Seasonal Forecast
• Plan store capacity, SKU capacity & SKU productivity
• Location review of stock & sales monthly
• Place & fulfill IO's for DTC channels
• Execute allocations to stores for both seasonal product and core product based on store needs and analysis
• Communicating with Stores where necessary to understand trading patterns by doing monthly store visits
• Assist with management of the seasonal flow of range assortments
• Manage stock flow regarding NPI & EOL
• Assist with weekly cycle counts & stock take process
• Assist with Wholesale Planning and stock management

Product Analytics

• Manage TOP & BOTTOM product performers by looking at sell throughs, weeks of stock (WOS) & Stock Ageing
• Monitoring in season trade and react accordingly
• Manage store rankings, missed opportunities and SKU productivity
• Marketing SKU's tracking | Consumer moments tracker

Reporting

• Weekly Sales Report - Key metric review: Margin, ATV & UPT
• Promotional Activity sales
• KPI Report & feedback on EOD report from stores
• BI Report for Global
• Maintain Replen Tool & implement developments when needed
• Post Seasonal analysis - DTC and Wholesale

General/Ad Hoc

• Assist with DSV queries and stock alignment
• Being part of the Buying & Planning cycle
• Reasonable adhoc tasks or duties that may be required from time to time.
• Plan Uniform for staff monthly.

Requirements

• Relevant qualification
• 1-2 years’ experience in a similar role
• Stores experience will be an advantage
• Strong analytical skills
• Strong administration skills
• Intermediary excel knowledge of pivots and formulas
• Highly numerate and able to deal with large volumes of data
• Organized and deadline driven with exceptional attention to detail
• Eye for detail
• Must have good problem-solving skills
• Enjoys working with a team
• Ability to prioritize tasks according to importance in a fast-paced environment
• Multi-tasking capability without compromising on quality
• Dependable, punctual and able to work flexible working hours
• Strong communication skills
• High emotional intelligence

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Responsibilities:

Sales

• Maximise Sales by driving conversion
• Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
• Focus the team on cross & up selling
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales
• Grow Rewards program data base
• Ensure all customer orders are accurately processed with one working day
• Achieve gross margin targets

Team Management

• Build a team environment through daily team meetings. Allocate tasks.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
• Drive conversion through traffic analysis & rostering
• Master feedback process & provide monthly feedback to all team members
• Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Follow up with all customers queries or requests within 24 hours always
• Execute the months Mystery Shopping action items
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Ensure all staff wear lanyards & the correct uniform/tech apparel

Inventory

• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Execute mark downs as directed
• Run daily negative stock report and request relevant adjustments
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
• Run & action the daily inventory reports
• Review the store sell through report. Remerchandise or adjust replenishment levels as required
• Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
• Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
• Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system.

Operations

• Ensure VM and windows comply with Store standards
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
• Open and close the store
• Reconcile cash to end of day tender report & complete & sign the end of day banking book
• Complete month end Stock Receipt report and Sales reports
• Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
• Ensure compliance with the operational health and safety policy.

 Month End

• Prepare month end reports
• Complete Return to Supplier report
• Prepare sales report with budget variance explanations

Requirements

• Grade 12 or Equivalent
• 2 years’ experience in a similar capacity
• Willing to work shifts
• Valid Drivers’ Licence
• Own Vehicle advantageous

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Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel, and accessories from the storeroom daily
• Minimising shrinkage by zoning the store, acknowledge customers, and following the store changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up a monthly meeting with your store manager to discuss your progress through the Hey Dude rookie pack
• These are essential as they will determine your eligibility for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance with the store standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequin’s fortnightly
• Ensure POS materials are stored in the area to avoid damage.

Requirements

• Grade 12 or Equivalent
• 1 year of customers services experience minimum
• Crocs product knowledge advantageous
• Able to work flexible shifts

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Responsibilities:

• Opening & closing procedures
• Cash ups & banking
• Housekeeping (FOH & BOH)
• PI & Cycle counts
• Stock replenishment
• Dispatch & receipt of stock
• POS control
• General staff control (time management, shop duties, shift control)
• Customer queries
• Daily taking sheet updates
• Employee motivation
• Assisting Store Management in daily store managing

Requirements

• Grade 12 or Equivalent
• 6 months customers services experience
• Crocs product knowledge advantageous
• Able to work flexible shifts