Vacant Jobs at Astron Energy (Pty) Ltd.

• This role requires an in-depth knowledge of lubricants, formulations, specifications and their application is essential. As is the knowledge of the Mining, Construction, Transport and Power Generation industries, their processes and equipment. This allows the Technical Specialist to be seen as an expert in their field and be able to identify and offer improvement solutions to customers that offer value.
• Responsible for in field technical services aligned with key segment focus in Mining & Construction.
• Responsibility of being Subject Matter Expert (SME) on allocated segment/industry i.e. Power generation, Transport etc.
• Participates in key industry associations. Represent Astron Energy at industry associations and other related forums.
• Works across channels and customers. Coordinates between Technology, Marketing, Sales and customers around product specifications, quality and integrity issues.
• Ensure continuous improvement at customer sites. Manage, identify, introduce, implement, document and present customer value opportunities.
• Leverage industry knowledge and knowledge of product capabilities to identify and pursue highest value opportunities.
• Improve customers' total cost of ownership and equipment availability.
• Conduct best in class survey, lubricant surveys, introduce new products & technologies.
• Manage extended drain projects, product trials, Isoclean projects and Root Cause Failure Analysis.
• Identify up-sell and value based selling opportunities.
• Develop proof of performance marketing documents.
• Develop and manage product line strategy.
• Identify, develop and introduce fit for purpose sales tools.
• Manage and deliver internal and external lubricant and industry training, including technical training of junior technical staff.
• Develop technical competency of both Internal Sales Teams and Distributor
• Oversee and execute the strategy for obtaining official Original Equipment Manufacturer (OEM) approvals for proprietary lubricant formulations.
• Manage individual account technical strategy planning and development of customer engagement plan to achieving sales volume targets.
• Sign-off all marketing communications and documents – technical aspects
• This position is very hands on so practical experience (mechanical) is very important in addition to the theoretical knowledge. An in-depth knowledge of lubricants, formulations, specifications and their application is essential.
• As is knowledge of the Mining, Construction, Transport and Power Generation industries, their processes and equipment. This allows the Technical Specialist to be seen as an expert in his field and be able to identify and offer improvement solutions to customers that offer value.

Qualifications

• 4 year Mechanical Engineering Degree  (NQF 7) OR
• 3 year Mechanical Engineering Diploma (NQF 6) plus 3 year Mechanical Trade qualification.

Plus

• Desirable - CLS (Certified Lubrication Specialist)
• Completed 5 day SAIT “Introduction to Lubrication Engineering” or similar
• Completed Wear check Fundamentals of lubrication and oil analysis 2-day course and Report interpretation 1-day course or similar.
• Understand Fundamentals of Filtration

Experience

• Minimum of 3-5 yrs lubricants field experience within the Petroleum industry. Experience in Mining, Transport, Construction and Power Generation sectors.
• Proven ability to identify and build key relationships that contribute to high-class business results
• Strong interpersonal, communication and stakeholder engagement skills

Knowledge Check

• Meet required standard during interview process of the “Written Technical Questions”

Application deadline:

• 19 November 2025

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About the Role

• We’re looking for a Customer Relationship Specialist on a 6-month contractual basis to manage sensitive consumer cases and ensure that every concern is handled with professionalism, empathy, and speed. This role is responsible for the full life cycle of sensitive case management, including executive-level correspondence and social media complaints, ensuring operational excellence and compliance with Astron Energy standards.

Key Responsibilities

Consumer Case Resolution

• Manage all sensitive consumer complaints from start to resolution, ensuring each case is handled with discretion and care.
• Sensitive cases include issues such as product integrity, discrimination allegations, policy violations, or safety concerns.
• Respond to consumer contacts received via phone, email, web, social media, and Hello Peter, logging all interactions in the case management tool.
• Draft and send professional correspondence (letters and emails) to consumers throughout the investigation process.
• Collaborate with Retail Facilities, independent Business Owners, and internal departments to resolve cases efficiently.
• Ensure accurate case documentation, reporting, and monthly visibility into open and closed cases.

Executive-Level Correspondence & Social Media Complaints

• Manage and respond to consumer complaints addressed to Astron Energy Executives and raised through social media platforms (Facebook, X, YouTube, etc.).
• Prepare executive-level response letters, ensuring professionalism and accuracy, with approvals obtained as required.
• Collaborate with Corporate Affairs, Brand, Legal, Sales, Card Operations, Retail Programs, and social media agencies to ensure aligned and timely resolutions.
• Handle all executive and social media cases with a critical sense of urgency and high attention to detail.

Process Management & Quality Assurance

• Review and maintain standard response templates to ensure consistency and quality in all consumer communications.
• Recommend updates or new templates for approval in collaboration with Legal, Corporate Affairs, and Compliance.
• Identify and share best practices to improve team performance and process efficiency.
• Conduct quality assurance reviews through case audits, call evaluations, and customer feedback.
• Support team coaching and continuous improvement initiatives.

Operational Excellence & Compliance

• Participate actively in safety and compliance programs (LPS, Wellnomics, Stop Work Authority).
• Complete all required corporate and compliance training.
• Develop and update process documentation and Job Logic Assessments (JLA) to ensure ongoing process accuracy.
• Demonstrate Astron Energy’s values through professional, ethical, and customer-centric behaviour.

Qualifications & Experience

• Matric Required
• Diploma or Degree in Sales and Marketing, Communications, Business Administration, or a related field (preferred).
• Minimum 2 years’ experience in customer relations or case management, preferably in a regulated or high-volume environment.
• Strong written and verbal communication skills with the ability to handle sensitive issues professionally.
• Experience handling executive or social media escalations will be advantageous.
• Excellent problem-solving, judgement, and stakeholder management skills.

End Date: November 20, 2025

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The Quality and Process Manager :

• Leads the process of approaching zero defects in quality throughout the supply chain activities. This includes raw material receipt, storage, manufacturing processes, warehousing and distribution. 
• Provides the leadership to ensure that the strategic and operational focus of the lubricants supply chain is aligned with the quality requirements of the lubricants market. 
• Manages the Laboratory in execution of QA & QC activities
• Manages the maintenance process at the manufacturing plant to assure Plant facilities and all operational equipment are maintained in a safe and efficient condition by providing a preventative and breakdown service to the Production facility to optimize plant operating capacity within operating budgets.
• Is responsible for the targeting of sub optimum operating performance in the Production Plant, analysis of root cause, the development of alternative and best solutions and effective implementation of process and capital improvements through the line organization.
• Is responsible for Inventory Management & Reconciliation at LMP, 3rd party locations 
• Responsible for contracting and purchasing of goods and services
• Supports work associated with coordinating, negotiating, and administering procurement proposals, bids, and contracts with suppliers/vendors as contract owner for LMP

Application deadline:

• 27 November 2025