Vacant Jobs at BCX

Core Description

• To partner with the Sales force to co-ordinate, manage and develop the production of sales and other communication documentation (e.g. presentations; invites, agenda, RFP's, RFQ's; RFI's and proposals) with the focus on ensuring a competitive sales edge.

Key Deliverables / Primary Functions

• Compile outline documentation with a competitive sales edge focus
• Review final documentation by proof reading for integrity and accuracy (e.g. RFP's)
• Analyze and package information to ensure documentation is managed appropriately.
• Support the proposal process by ensuring that all statutory and relevant documentation is up to date.
• Develop, maintain, and enhance effective working relationships with key stakeholders across all Sales teams and support functions, and provide ongoing support to the Bid Managers.
• Process the end-to-end production of lower value/volume bids.
• Support Sales during customer negotiations where appropriate.

Core Functional Skills & Capabilities

• Proposal Management
• Commercial Awareness
• Customer Focus
• Microsoft Office
• Teamwork
• Core Behavioural Competencies
• Deciding & Initiating Action
• Presenting and Communicating information
• Planning & Organising
• Coping with pressures & setbacks
• Writing and Reporting

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business Management or Administration
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience in compiling tender responses, marketing, and sales.

OR

• 5 years’ experience in compiling tender responses, marketing, and sales.

Certifications

• Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

• Valid Drivers license
• Willing to travel
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Hybrid Remote Worker

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Core Description

• As a bid manager, you will lead the bid process, from opportunity identification to proposal submission.
• This includes ensuring the timely submission of high-quality proposals that meet client requirements, managing the bid resources effectively and establishing compliance with all RFP requirements and guidelines.
• The bid manager will also uphold an understanding of market trends and competitor activity to inform bid strategy.
• This is an exciting opportunity to contribute to our business development initiatives, strengthen our market position and drive revenue growth.
• If you are a result-oriented professional, passionate about delivering winning bid proposals for business growth, we anticipate your application.

Key Deliverables / Primary Functions

• Leading the end-to-end bid process, including opportunity identification, qualification, and proposal submission.
• Developing and executing bid strategies that align with the company’s goals and client requirements.
• Coordinating with various teams, including sales, technical, legal and finance to ensure all aspects of a bid are addressed.
• Managing bidding resources and timelines to ensure on-time and high-quality proposal submissions.
• Maintaining comprehensive and accurate bid documentation, including bid files, records of communication and pricing information.
• Ensuring compliance with client requirements, regulations and industry standards.
• Monitoring and evaluating bid performance metrics to identify areas for improvement.

Core Functional Skills & Knowledge

• Business Acumen
• Research Processes & Methodologies
• Relationship Building
• Project Management
• Financial Management
• Time & Priority Management
• Commercial Acumen
• Written Communication skills

Core Behavioural Competencies

• Meeting customer expectations_Operational and Tactical
• Handling Pressure
• Job Match Rating_inactive
• Communication and Impact
• Delivering Results
• Decision Making

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce
• OR NQF 4: Grade 12
• Additional Qualification preferred or advantage

Experience

• 3 years’ experience in financial management, commercial orchestration, business writing, communications, sales, bid and proposal management or any other relevant experience.

Certifications

• None

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Interacts with various stakeholders within BCX, both on management and operational levels

Special Requirements/ Employment Condition

• Valid Drivers license
• Required to travel locally

Workplace/Physical Requirements

• Non-Billable
• Hybrid Remote Worker

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Core Description

• To create and implement IT change management strategies and plans to support service level agreements with customers.
• To develop, establish, and maintain the IT Change Management process according to the ITIL framework ensuring adherence to standardised methods and procedures for prompt handling of all Requests for Changes (RFC’s), thereby minimising the impact of any related incidents upon services rendered to contracted client organisations.

Key Deliverables / Primary Functions

• Manage the IT change management process inclusive of: maintaining the maturity level of the defined change management process in accordance with contractual requirements; leading the change initiation, planning and building process activities; defining CAB and E/CAB structures required for the approval process of RFC’s; and preparation and distribution of change management operational documents (e.g. “Forward Schedule of Changes) (FSC) and “Projected Service Availability” (PSA).
• Act as interface for all participants in the change management process, providing expert guidance and advice on formal standards defined for IT change management.
• Oversee the change post implementation review process, measuring success rates of implemented changes and success rate of process outputs. Perform analysis on change management data to identify improvement opportunities in relation to process outputs.
• Manage the identification and effective mitigation of operational risk within the environment, in accordance with the defined risk management processes.
• Collaborate between and within BCX Divisions to create an awareness of the change management process and to communicate details of change activities taking place; and establish and enhance relationships and network with partners, customers and vendors to create change management support structures for contracted outsourced clients

Core Functional Skills & Capabilities

• Customer Orientation
• Technical Report writing
• Data Analysis
• Microsoft Office
• Business Partnership Management

Core Behavioural Competencies

• Job Match
• Delivering Results & Meeting customer expectations
• Creating & Innovating
• Adapting & Responding to change
• Persuading and Influencing
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience in IT Change Management

Or

• 5 years’ experience in IT Change Management
• Certifications
• ITIL Foundation

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Ability to work extended /long hours as and when required
• Drivers Licence and Reliable Vehicle - both required

Workplace / Physical Requirements

• Hybrid Remote Worker
• Billable

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Core Description

• To create and implement IT change management strategies and plans to support service level agreements with customers.
• To develop, establish, and maintain the IT Change Management process according to the ITIL framework ensuring adherence to standardised methods and procedures for prompt handling of all Requests for Changes (RFC’s), thereby minimising the impact of any related incidents upon services rendered to contracted client organisations.

Key Deliverables / Primary Functions

• Establish and maintain good communications with dedicated customers
• Attend customer meetings and draft minutes relevant to the meetings and escalate any problem areas to management ensuring compliance with our Service Level Agreements.
• Ensure that services offered are within contractual obligation and managing the exceptions thereof
• Provide support to staff members on relevant customer equipment and procedures.
• Ensure that quotes are accurately prepared and presented to the Customer
• Ensure that the billing documentation is screened and submitted timeously to relevant Customers. Dealing with billing queries.
• Ensure optimum and cost-effective services are provided in line with customer expectation while maintaining a high level of customer satisfaction
• Facilitate a good working relationship with the Customer, ensuring that all their requirements are met, without placing the Company in jeopardy

Core Functional Skills & Capabilities

• ICT Knowledge
• Time management
• Relationship Building
• Contract Management
• Business Negotiation

Core Behavioural Competencies

• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Planning & Organising
• Relating and Networking
• Writing and Reporting

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• Relevant IT certification

Experience

• 3 years’ experience in Capacity Planning within the IT industry

Or

• 5 years’ experience in Capacity Planning within the IT industry

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Hybrid Remote Worker
• Revenue Generating
• Billable

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Core Description

• To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations.
• To provide technical expertise and guidance to Junior Database Administrators.

Key Deliverables / Primary Functions

• Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems.
• Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required.
• Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D).
• Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes.
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur.
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.
• Devise monitoring methodology and processes, utilise the appropriate toolsets and report on the availability or uptime.
• Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis.
• Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable

Core Functional Skills & Capabilities

• Customer Management
• DBMS Management
• ICT Knowledge
• Risk Management

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience
• Oracle Database Administration experience

OR

• Grade 12 & 5 years’ experience
• Oracle Database Administration experience

Certifications

Professional Memberships in Relevant Industry

• Level of Engagement & Span of Control
• Span of Control : 0

Level of Engagement : Operational/Technical

Special Requirements / Employment Condition

• Drivers Licence and Reliable Vehicle - both required

Workplace / Physical Requirements

• Hybrid Remote Worker
• BCX Head Office

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Core Description

• Install, monitor, test and maintain Linux and Unix operating systems and infrastructure and to provide technical support and guidance through planning, implementation, analysis, diagnosis, and problem solving.

Key Deliverables / Primary Functions

• Carry out assisted analysis and investigation, in collaboration with other employees and clients/users, operational requirements and problems in order to contribute to improvements in applications, data management, processes/procedures and business requirements.
• Plan and monitoring utilisation and capacity for current and proposed infrastructure. Assist in investigating, diagnosing and resolving problems as directed.
• Actively participate in investigations to discover root causes and progress of the implementation of remedial action. Under guidance, support in the analysis of incidents and problems to show trends and potential problem areas.
• Active participation in and compliance to the change management system in accordance with agreed procedures
• Manage changes to the live infrastructure, complying to procedures for the review of changes, analysing change records to determine trends and problems that occur, providing management information and statistics on the progress of changes
• Participate in the execution of small-scale projects through the provision of effective support to the project team, minimising risks and ensuring projects are successfully completed as per budget, timeframes and agreed terms of reference.
• Perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.
• Fulfil diagnosis and investigations to recover or continue operations. Prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily

Core Functional Skills & Capabilities

• Customer Needs Analysis
• ICT Knowledge
• Problem solving
• Risk Management

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 years’ experience

OR

• Grade 12 & 5 years’ experience

Certifications

• ITIL 4 Foundation preferred
• SUSE
• AIX

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control : 0
• Level of Engagement : Technical Teams, Management, Internal and External Customers

Special Requirements / Employment Condition

• Ability to cope under pressure
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Hybrid Remote Worker