Vacant Jobs at Nimble Group

Job Purpose:

• As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans. This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers.
• You will need to leverage strong communication skills and problem-solving abilities. Your success will be measured by your ability to exceed expectations.

Key Performance Areas:

Collections & Productivity:

• Achieve and exceed individual collection targets through effective communication and negotiation.
• Maintain and update accurate records of customer interactions, payment arrangements and collections actions.

Customer Engagement & Negotiation:

• Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
• Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.

Compliance & Quality Assurance:

• Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.

Live the Nimble Values:

• Positive Impact: Be an inspiring force, contributing positively to your team.
• Get it Done: Own your role and drive results with accountability.
• Find Better Ways: Seek continuous improvement and innovation.
• Do the Right Thing: Uphold high ethical standards in every action.

Who We're Looking For:

• We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service. If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.

What You Need:

• A Matric qualification (or equivalent).
• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills.
• Computer literacy and the ability to handle systems efficiently

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Job Purpose:

• To design, test and optimise digital communications that drive collections, enhance customer experience and accelerate innovation through AI and data-driven strategies.

Your Ultimate Mission:

• Maximise collections efficiency without losing the human touch
• Elevate customer experience by ensuring interactions are clear, effortless and strategic
• Drive innovation by testing new ideas, channels and creative approaches

What Success Looks Like:

• Increased customer engagement and response rates
• Smarter, more effective automation and data-driven strategies
• Improved customer satisfaction
• Stronger overall business performance

The Team You’ll Join:

• You’ll be an integral part of a forward-thinking team working hand-in-hand with our eBranch Digital Transformation Team and the Joint Operations Centre (JOC). Together, you’ll harness AI, smart automation and innovative communication platforms - such as chatbots, messaging systems and emerging digital tools - to design, test and scale solutions that deliver meaningful value for both customers and the business.
• You’ll join a team that thrives on curiosity, collaboration and creative problem-solving. We focus on solving real challenges, refining ideas and translating insights into communication strategies that work to deliver lasting impact.

Who We’re Looking For:

• Creative and curious mindset, eager to design, test and refine communication strategies, while continuously learning and improving
• Strong writing, editing and storytelling skills with meticulous attention to detail
• Exceptional analytical capabilities to interpret complex data, generate insights, solve problems and drive informed decisions
• Resilient and adaptable, embracing ongoing tasks and testing as opportunities to enhance accuracy, innovation and continuous improvement
• High emotional intelligence, with strong interpersonal and collaboration skills with the ability to build effective working relationships
• Results-driven, with a focus on maximising collections, efficiency and customer engagement, while driving digital transformation and continuous process improvement
• Strategic thinker with the ability to zoom into detail and think outside the box, with a keen eye for accuracy and excellent follow-through
• Highly organised and agile, with excellent project management skills and the ability to meet tight deadlines, balance competing priorities and deliver in a dynamic, fast-paced evolving environment
• Self-motivated and proactive attitude, taking accountability and full ownership of tasks, duties and outcomes

Who We’re Looking For:

• Creative and curious mindset, eager to design, test and refine communication strategies, while continuously learning and improving
• Strong writing, editing and storytelling skills with meticulous attention to detail
• Exceptional analytical capabilities to interpret complex data, generate insights, solve problems and drive informed decisions
• Resilient and adaptable, embracing ongoing tasks and testing as opportunities to enhance accuracy, innovation and continuous improvement
• High emotional intelligence, with strong interpersonal and collaboration skills with the ability to build effective working relationships
• Results-driven, with a focus on maximising collections, efficiency and customer engagement, while driving digital transformation and continuous process improvement
• Strategic thinker with the ability to zoom into detail and think outside the box, with a keen eye for accuracy and excellent follow-through
• Highly organised and agile, with excellent project management skills and the ability to meet tight deadlines, balance competing priorities and deliver in a dynamic, fast-paced evolving environment
• Self-motivated and proactive attitude, taking accountability and full ownership of tasks, duties and outcomes

Advantageous Training and Experience:

• Degree or diploma in Marketing, Communications, Digital Media or related field
• Experience in digital marketing, project management and campaign management
• Proficient in Microsoft Office Suite and Qlik
• Exposure to customer journey mapping, customer lifecycle communications and UX/CX optimisation
• Familiarity with AI-driven communication platforms and automation tools
• Knowledge of SQL and HTML
• Experience in debt collection or financial services sector

What You’ll Do (Included but not limited to):

Transform Digital Communications Strategy into Action

• Translate the company’s digital communication strategy into effective campaigns, processes and workflows
• Experiment with wording, tone and messaging that are of a high quality, to maximise the effectiveness of digital communications
• Implement innovative digital tools, channels and AI solutions aligned with emerging technologies and customer experience trends
• Manage and maintain customer messaging management systems (CMMS) to ensure messaging is accurate, timely and consistent across all digital channels

Drive Campaigns and Customer Engagement

• Define, manage and optimise digital channels across email, SMS, WhatsApp, in-app chat, push notifications and emerging channels/new platforms
• Own and manage the digital communication calendar, ensuring campaigns are strategically scheduled, distributed across all digital channels and executed on time to maximise impact and support business objectives
• Develop templates tailored to strategies, debtor segmentation and behaviours
• Apply big picture thinking to drive digital collections through targeted, customer-focused campaigns and customer centric process design
• Ensure accuracy, deliverability and compliance with all relevant laws and regulations across communications

Performance Measurement & Stakeholder Collaboration

• Leverage data and analytics as a core driver to measure, test and optimise digital communications, ensuring continuous improvement
• Monitor communication performance across channels, run tests, track results and recommend/implement improvements
• Produce campaign performance reports that highlight insights and opportunities to improve debtor lifecycle outcomes and digital communication strategies
• Collaborate with Operations, Analytics and other teams/stakeholders to align communications with business goals
• Implement cost-conscious strategies by identifying and eliminating wasteful expenditure, while optimising resource allocation across all communication channels

Enable Digital Transformation

• Collaborate cross-functionally with IT, Operations, Analytics, and other stakeholders to execute projects on time
• Support the JOC and Innovation team in piloting and scaling new digital initiatives
• Contribute creative ideas and challenge the status quo to continuously improve digital processes and digital communication

Remuneration & Benefits:

• Basic Salary
• The following benefits are available to you at full cost to the Employer (in line with the Company Policy);
• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the Employer)
• Disability Cover (at the full cost of the Employer)
• Subsidized School fees towards your child schooling at Nimble Peak Child EduCare (Ages: 3 months – 5 years)
• Paid Birthday & Maternity Leave

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Key Performance Areas:

• Under the management / direction of the Systems Lead, the SQL Developer will deliver SSIS & SQL solutions which will include, but not limited to:

SQL Query Development

• Write efficient and complex SQL queries to extract, manipulate, and analyze data from multiple relational databases.
• Develop custom views, stored procedures, functions, and scripts to meet business requirements.
• Create ad hoc and routine queries and reports based on business needs.

Data Integration and ETL

• Develop and maintain ETL (Extract, Transform, Load) processes to support data integration from various sources into the SQL Server environment.
• Ensure data is consistently clean, accurate, and readily available for reporting and analysis.

Cross-Functional Collaboration

• Work closely with database administrators to ensure alignment of SQL code with database structures and performance standards.
• Partner with IT, development, and analytics teams to support data-driven projects and initiatives.

Documentation and Code Management

• Document SQL code, query logic, and data structures to ensure transparency and repeatability.
• Maintain organized and version-controlled SQL scripts for consistency and ease of access.

What You Need:

Required Skills and Experience:

• Matric
• BSc In Information technology, BComm Information Systems or similar qualification.
• Minimum of 5 to 6 years in the data environment as a SQL Developer.
• Expertise in Writing Complex SQL Code: Must have demonstrated the ability to develop and optimize advanced SQL code within relational database management systems (RDBMS) such as SQL Server, MySQL, and PostgreSQL.
• Process Automation: Proven experience in automating manual workflows and processes using integration tools like SQL Server Integration Services (SSIS).
• Database Design and Modeling: Strong understanding of data modeling, normalization, and best practices in database design to ensure efficient and scalable solutions.