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  • Posted: Dec 11, 2017
    Deadline: Not specified
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    Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Sales Consultant

    Job description

    Job Purpose

    To market, sell, and cross-sell Nedbank products to meet the needs of Retail and Small Business Services clients, to retain and grow client base, to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

    Job Responsibilities

    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
    • Meet client needs by conducting needs analysis with clients according to Nedbank procedures.
    • Build relationships with internal stakeholders to understand needs by participating in collaboration meetings according to standard operating procedures.
    • Identify improvement opportunities by meeting with vendors and suppliers according to Service Level Agreements Meet targets by selling Nedbank products in identified communities according to policies and procedures.
    • Improve performance by identifying sales opportunitiesthrough community involvement.
    • Monitor activities by reviewing action plans and taking corrective action to meet departmental targets.
    • Create an environment in communities for selling Nedbank products and services by utilizing resources according to Nedbank policies and procedures.
    • Utilize resources to manage risk according to Nedbank policies and procedures (e.g. ultraviolet lights to identify false identity documents).
    • Resolve challenges in community sales areas by taking action to prevent and/or eliminate such challenges.
    • Participate in team meeting to achieve targets by sharing information and reviewing performance against targets and standards.

    Essential Qualifications

    • NQF Level
    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    Sales or Marketing Certificate or Bcomm Marketing, FAIS Qualification, Regulatory Examination 1

    Minimum Experience Level

    3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.

    Behavioural Competencies

    • High-Impact Communication
    • Planning and Organizing
    • Sales Disposition
    • Sustaining Customer Satisfaction
    • Managing Work
    • Advancing Sales Discussions
    • Qualifying Sales

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    Manager: Money Laundering

    Job description

    Job Purpose

    To manage and lead a team of investigators and specialists to deliver forensic and fraud risk services to Nedbank to mitigate fraud; reputational risk; criminal liability and to ensure regulatory compliance.

    Job Responsibilities

    • Build and maintain relationships with key stakeholders through regular engagements.Ensure increased awareness of the impact of fraud and regulatory risks by sharing information, knowledge and collaborating across teams within Group Forensic Services (GFS) and other stakeholders.
    • Manage and deliver on stakeholder expectations.Ensure services delivered to requirement.Maintain and manage relationships with suppliers.
    • Ensure allocation is prioritised, sufficient resources allocated and clear accountability, direction and guidance provided.Manage investigations by monitoring cases allocated to investigators, including performance. Ensure suspicious transactions are reported within required timelines.Enable successful arrest and/or prosecution by the SAPS by ensuring affidavits submitted to the South African Police Services (SAPS) are accurate and meet the required quality standards.Vet completed investigation reports.Manage the "close-out" process of investigations.Ensure transformational targets are met.Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
    • Address issues raised in culture surveys to improve results.Deliver a worldclass service through client service culture.Achieve operational excellence.Add value to the business by generating innovative ideas.Manage performance of team members by implementing performance agreements and ensuring a clear vision.Mentor and coach staff on identified performance gaps.
    • Ensure that Business Unit stays abreast in field of expertise and deliver on the expectations from stakeholders.Motivate team members to perform and contribute to the success of the business by creating an environment of teamwork and participation in decision making processes.Ensure an environment for optimal performance.
    • Maintain a high performing team by identifying talent pool through career conversations and developing talent retention programmes.
    • Embrace the Nedbank vision and values by leading by example.Provide input into GFS strategy and annual business plans.Ensure proper financing of the function and provide input into the compilation of budget for own cost centre, in line with Finance requirements, based on stakeholder agreements and needs and planned projects and deliverables.Ensure that planned projects and deliverables for the year are achieved within planned budget.Ensure agreed targets are met and that hours are accounted for and billed as per transfer pricing agreement with stakeholders.

    Essential Qualifications 

    • NQF Level
    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    National Diploma: Commercial Practice , Advanced Diplomas/National 1st Degrees

    Essential Certifications

    Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE) - preferred, not essential

    Type of Exposure

    • Managing a team of people
    • Creating a business plan
    • Developing and implementing a strategic plan
    • Measuring client satisfaction
    • Working with clients to solve client problems
    • Investigating and reviewing processes to improve client satisfaction
    • Coaching and mentoring others
    • Providing constructive feedback to employees
    • Communicating job requirements and performance standards to others
    • Conducting performance feedback meetings
    • Influencing stakeholders to obtain buy-in for concepts and ideas.
    • Sharing information in different ways to increase clients understanding
    • Presenting to senior leaders
    • Managing conflict situations
    • Drafting reports

    Minimum Experience Level

    • 5 - 8 years experience in banking and/or financial institution and/or forensic and/or other investigations and/or legal environment and 2 years experience in managing a team.
    • Technical / Professional Knowledge
    • Budgeting
    • Business administration and management
    • Business principles
    • Business terms and definitions
    • Change management
    • Client service management
    • Client service principles
    • Compliance reporting
    • Diversity management
    • Employee engagement methodologies
    • Employee training/development
    • Financial Accounting Principles
    • Forensic examination
    • Fraud investigation methodology
    • Governance, Risk and Controls
    • Insurance
    • Interviewing techniques
    • Legal Risk and practice management
    • Money laundering
    • Nedbank culture and values
    • Nedbank policies and procedures
    • Nedbank systems
    • Nedbank vision and strategy
    • Negotiation techniques
    • Operations planning
    • Organisational behaviour theory
    • Principles of project management
    • Relevant Nedbank product knowledge
    • Relevant regulatory knowledge
    • Resource allocation principles
    • Service level agreements
    • Staff resource planning
    • Strategic planning
    • Business writing skills
    • Management information and reporting principles, tools and mechanisms

    Behavioural Competencies

    • Aligning Performance for Success
    • Earning Trust
    • Developing Others
    • Guiding Team Success
    • Building Strategic Working Relationships
    • Driving for Results

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    Operational Risk Manager

    Job Purpose

    To implement and maintain the Groups operational risk management framework through partnering with business to manage operational risk and ensure compliance to regulatory requirements; as per Nedbank business strategy.

    Job Responsibilities

    • Prevent recurrence of incidents by undertaking investigations; classifying and reporting operational risk incidents.
    • Ensure that KRIs are maintained and reported monthly
    • Complete Trade amendments analysis daily and facilitate timeously reporting
    • Ensure that RCSA are updated as per the ORM Framework
    • Identify risks which can impact the business and ensure that the correct mitigating controls are put in place to address.
    • Ensure effective risk governance by Assisting and providing support to the Chairman of the Enterprise Risk Committee (ERCO) in risk and compliance relate matters.
    • Ensure appropriate evidence of risk management by adhering to internal governance standards.
    • Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
    • Identify training courses and career progression for self through input and feedback from management.
    • Uplift the skills of the team by mentoring and training othersEnsure all personal development plan activities are completed within specified timeframe.
    • Share knowledge and industry trends with team during formal and informal interaction. Build sound professional relationships with clients through collaboration; client focus; innovative growth; excellent execution; value based leadership and taking ownership.
    • Build trust with clients through professional conduct and providing advice and guidance.
    • Develop professional working relationships with internal stakeholders (Other Risk functions; Group; Audit etc.) through collaboration; liaising with various stakeholders to improve the framework.
    • Manage relationships with team through teamwork; knowledge sharing; positive attitude and providing support to colleagues.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
    • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
    • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
    • Contribute to making the department a great place to work through teambuilding activities; communication; improving how we do things to become more efficient / profitable.
    • Improve the risk culture through on-going active contribution (awareness campaigns and day to day interaction with stakeholders and clients).
    • Ensure time is well managed to manage costs through prioritisation; accuracy; planning and timeous delivery.
    • Deliver efficiency initiatives by adhering to time and budget requirements.
    • Identify and assess the risk and controls relevant to the portfolio in terms of operations; new products; projects; systems and the environment by using approved operational risk management tools.
    • Ensure that risks are well managed and anticipated by monitoring and analysing risk and risk trends.
    • Ensure that identified risks are treated by facilitating the development of mitigating actions and monitoring the implementation thereof.
    • Monitor adherence and compliance to the operational risk management framework.
    • Estimate capital allocation and stress test risk by facilitating scenario analysis.
    • Ensure that the operational risk reporting to the various structures is accurate; relevant and comparable by reporting timeously and being proactive

    Essential Qualifications

    • NQF Level
    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Chartered Accountant , Advanced Diplomas/National 1st Degrees
    • MBA

    Type of Exposure

    • Conducting root cause analysis
    • Developing ways to manage risks
    • Drafting reports
    • Managing conflict situations
    • Influencing stakeholders to obtain buy-in for concepts and ideas
    • Sharing information in different ways to increase internal stakeholders understanding
    • Communicating standards to others
    • Writing business proposals
    • Interacting with diverse people
    • Communicating complex written information Interacting with regulatory and industry bodies
    • Identifying trends
    • Preparing and delivering presentation
    • Analysing business operations
    • Managing multiple projects
    • Answering customer questions

    Minimum Experience Level

    5 - 8 years experience in Risk, Governance and Auditing and/or 8 - 10 years experience in banking and/or insurance

    Technical / Professional Knowledge

    • Banking knowledge
    • Banking procedures
    • Business principles
    • Business terms and definitions
    • Business writing
    • Communication Strategies
    • Data analysis
    • Governance, Risk and Controls
    • Industry trends
    • Microsoft Office
    • Principles of financial management
    • Principles of project management
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Research methodology
    • Technologies
    • Cluster Specific Operational Knowledge
    • Business Acumen
    • operational risk
    • Behavioural Competencies
    • Building Partnerships
    • Communication
    • Decision Making
    • Stress Tolerance
    • Technical/Professional Knowledge and Skills
    • Adaptability

    Method of Application

    Use the link(s) below to apply on company website.

     

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