Sales Consultant at Nedbank

Job description

Job Purpose

To market, sell, and cross-sell Nedbank products to meet the needs of Retail and Small Business Services clients, to retain and grow client base, to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Meet client needs by conducting needs analysis with clients according to Nedbank procedures.
• Build relationships with internal stakeholders to understand needs by participating in collaboration meetings according to standard operating procedures.
• Identify improvement opportunities by meeting with vendors and suppliers according to Service Level Agreements Meet targets by selling Nedbank products in identified communities according to policies and procedures.
• Improve performance by identifying sales opportunitiesthrough community involvement.
• Monitor activities by reviewing action plans and taking corrective action to meet departmental targets.
• Create an environment in communities for selling Nedbank products and services by utilizing resources according to Nedbank policies and procedures.
• Utilize resources to manage risk according to Nedbank policies and procedures (e.g. ultraviolet lights to identify false identity documents).
• Resolve challenges in community sales areas by taking action to prevent and/or eliminate such challenges.
• Participate in team meeting to achieve targets by sharing information and reviewing performance against targets and standards.

Essential Qualifications

• NQF Level
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Sales or Marketing Certificate or Bcomm Marketing, FAIS Qualification, Regulatory Examination 1

Minimum Experience Level

3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.

Behavioural Competencies

• High-Impact Communication
• Planning and Organizing
• Sales Disposition
• Sustaining Customer Satisfaction
• Managing Work
• Advancing Sales Discussions
• Qualifying Sales