Job Openings at Microsoft

Job description

Are you passionate about IT Service Management and the cloud? Do you love technology but have a passion for Process and optimization? Do you want to be part of a team that has a go-to-market solution around ITSM Technology automation and service delivery solutions? These are key components to Microsoft's Cloud Strategy. If so, you have found your dream job posting.

Responsibilities

Job’s Purpose

The Microsoft IT Service Management practice is looking for an IT Service Management Premier Field Engineer to work largely with enterprise customers on complex projects. The successful candidate will have expertise in Cloud Services and (desired not required) Cyber Security, a background in IT Leadership, IT Service Management principles, executive presence and consulting skills. The consultant role requires ITIL/MOF knowledge, broad technical knowledge (including Microsoft and non-Microsoft products), and the ability to provide solutions by mapping customer business problems to reusable end-to-end process, and process-combined-with-technology, solutions. Demonstrated ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of process in an enterprise environment is required.

The ideal candidate is one who brings both the experience and business acumen of a seasoned professional along with a growth mindset and passion for continuously learning in order to bring the best solutions to our customers.

Responsibilities

• Lead customers through ITSM driven improvements through:
• Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services
• Deliver high-quality engagements in both large scale project environments and smaller, single staffed engagement models.
• Demonstrate the ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment is required.
• Work through complex SOW's to determine the appropriate deliverables and outcomes and further define as needed.
• Knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
• Establish effective working relationships with the Microsoft Business Groups by working through appropriate escalation channels.
• Work as one Microsoft to establish strong relationships with Microsoft Field Sales, MCS, Premier and other internal resources as appropriate. This position has frequent engagement interaction with Microsoft Corporate customers, MCS and Premier account contacts, and Customer Support staff.
• Identify new opportunities and work with account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing.

Qualifications

Role Requirements:

• ITIL v3 Expert certification or ITIL Foundations with significant experience or ITIL v2 Service Manager Certification, and have applied knowledge of real-world environments across the service lifecycle (strategy, design, transition, operations, continual service improvement).
• O365, Azure And Or Other Cloud Experience
• Awareness of technical knowledge (including Microsoft System Center, and non-Microsoft products)
• Awareness of other technologies such as Microsoft Active-Directory, SharePoint, SQL and SQL Analysis Services, and a demonstrable ability to quickly learn and apply technology competencies is a plus.
• Map solutions to customer business problems and process-combined-with-technology solutions.
• Experience in both Service Support and Service Delivery focus areas
• Demonstrated experience running an IT operation combined with consulting and project management skills.
• Non-Theoretical Process to Technology Mapping (taking process design and mapping to ITSM technology, and conversely, bringing technology boundaries and design basis into process design)
• Maintain and expand working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery.
• Applies advanced operations analysis skills and experience in principals of ITIL/MOF, Project Management, Six Sigma, ISO20000, BS15000, and CMM to define appropriate customer solutions.
• Awareness of other technologies such as Microsoft Active-Directory, SharePoint, SQL and SQL Analysis Services, and a demonstrable ability to quickly learn and apply technology competencies is a plus.
• Excellent organization, communication, project management, problem-solving skills.
• Proven business acumen.
• The ideal candidate has a BS/BA or MS/MA/MBA in CS, EE, MIS, Business or related field, or equivalent work experience, combined with a minimum of 5+ years relevant working experience including Enterprise environments and Consulting experience

Additional Desired Experience

• Modern service management
• Cyber Security familiarity/ experience
• Large Scale Desktop/Laptop migrations or upgrade
• Datacenter management and consolidations and competitor tools such as Remedy, BMC, Service Now, Etc.
• IT Operations manager or director level experience
• Consulting experience

The successful candidate must hold a passport and is willing to travel 70% of the time, to be a part of this exciting, growing and awesome team.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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Job description

Microsoft envisions a world of intelligent cloud with an intelligent edge powered by AI. Our mission to empower every person and every organization on the planet to achieve more. We are helping our customers around the world to transform digitally and there is a massive opportunity to help them realize value from data. The need of the hour is solutions that are powered by an intelligent cloud that has unlimited computing power on-demand, with an intelligent edge that provides processing and analytics capabilities, enabling new opportunities to access more data and create new insights.

Are you interested in driving Microsoft's Data and AI strategy? Do you enjoy working with some of Microsoft's most cutting-edge customers? Are you interested in helping incubate and scale our future technologies? Are you interested in leading a team of technical Architects? If you're looking for your next big challenge, then look no further. We are looking for a strong Architect Manager to join our growing organization.

As part of the Data and AI domain, you will be responsible for working with some of Microsoft’s biggest customers, and to lead a team of Solution Architects, ensuring the delivery of high quality transformational solutions and business outcomes based on Modern Data estate.

The Architect Manager is part of the Global Domain practice leadership team, and through close collaboration with other key roles is responsible providing technical strategy and leadership, along with nurturing technical leaders in the organization.

As an Architect Manager on this team, you will focus on:

• Acting in a player/coach role that leads and drives a team of Solution Architects
• Targeting and managing Architect capacity to meet our goals
• Providing architectural guidance for Data & AI solutions for cloud, on-premise and hybrid scenarios
• Providing delivery/architectural oversight on technical pre-sales
• Helping scale our harvested IP to our Modern App domain channels
• Providing Technology Leadership and Strategy including inputs into building new capabilities, technical readiness and offers based on emerging technologies and market trends
• Partnering and collaborating with the engineering groups

Be an Enterprise Services Role Model: Strong Leadership of the Domain Architects Community. Mentors and leads technical contributors and architects across the organization on Data and AI. Generates a diverse and inclusive workgroup environment, demonstrating and cross group collaboration

Close Collaboration With

• Domain CTO organization
• Pursuit Lead (Enterprise Services)
• Engineering and Research Teams
• Field Sales teams
• Services delivery Teams
• Cross Domain/Domain Solution Architect (Enterprise Services)

Key Skills You'd Want To Have Include

This is a huge opportunity for you to help build and lead a team that will be delivering AI powered Digital Transformation solutions to Microsoft’s top enterprise customers.

• Leadership Experience
• Technical prowess and passion-especially for Data & AI technologies
• Solid solution architecture and light development skills- you will need to be able to deliver deep technical content and at the same time bridge that technical knowledge with mature, business discussions
• Be familiar with Cloud, Architectural design patterns, data management, agile methodologies
• A can-do attitude that always puts the customer first.

This is an EMEA-based, Non-billable position, and may require some travel. The team is a great and fun team that enjoys challenges, collaboration and seeing our customers succeed.

The Data & AI domain embraces diversity and the concept of team. We are a fun loving team with a growth mind-set and are deeply passionate about helping our customers realize value from their data.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.