1 x Customer Relations Conusultant at Rentokil Initial South Africa

Requirements

Enhance, extend and retain the Company’s/Division’s business through representing the company to existing clients and to achieve predetermined retention targets. Coordination and consolidation of retention feedback from role players in the business.

•     Achievement or improvement of retention budgets & growth rate
•     Account Manage a number allocated customers for the region and or division
•     Maintain complete records of all activities regarding the customer - creating a relevant and historic database
•     Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships
•     Adherence to Company and Divisional standards in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies
•     Flag losses/reductions received
•     Notify Service Planners and Regional Key Accounts Manager of all handovers, liquidations and closures immediately
•     Weekly reporting of terminations to Regional Key Accounts Manager
•     Compliance to and use of the CRC retention process flow with the daily, weekly, monthly and quarterly responsibilities as confirmed therein.

Skills

•     Good verbal and written communication skills
•     Awareness of competitor activity
•     Ability to interact with clients at all levels
•     Awareness of Health & Safety measures around on working environment at all times
•     Ability to facilitate communication, coordinate, plan and report.
•     Strong behavioural connection with values of service, relationships and teamwork
•     High energy level / self-motivated /planning and organizing
•     Team player / collaborative / initiative / innovative / persuasive
•     Highly developed communication skills (written / verbal / non-verbal)
•     Ability to form strong customer relationships at all levels
•     Focusing our best efforts on achieving the companies objectives
•     A self-starting, engaging team player who has a customer centric mind-set.
•     Selling Skills/ Persuasiveness
•     Initiative / Proactive
•     A high work ethic and tenacity
•     Confident and passionate.
•     A natural and open communicator (written and oral), with great interpersonal skills and the ability to build relationships
•     Set high standards for self and co-workers
•     Organised with good planning skills

Qualifications and Experience

•     Matric
•     Tertiary Qualification an advantage
•     Minimum 5 Years in field selling experience
•     Minimum 12 months of proven experience in a similar role
•     Computer literacy – MS Office, Windows, Internet tools

Benefits

• Are you interested? Here's what you can expect when you join us...

A number of benefits including:

•     Subsidised Medical Insurance, Risk and Retirement funding
•     Shares after 1 full year service
•     Fully paid Company Car
•     Uniform Allowance
•     Cell Allowance
•     Lap Top + 3G
•     OTE Commission

Employment Equity

• Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to to achieve our Employment Equity numerical targets.
• Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!