Corporate Consultant at NMG Benefits

Job description

Purpose of the Job:

The Corporate Consultant is responsible for a portfolio of clients in terms of the overall strategic consulting, servicing and day-to-day running of the client under the guidance of the Consulting Manager and with the support of the office based Administration Consultant and the onsite Member Consultant.

Tasks

• Implementation and management of consulting strategy and projects into their teams
• Mentorship, “on the job training” and succession planning for Member Consultants with input and assistance from the Consulting Manager
• Identification of training needs within the team
• Monthly workflow meetings with the team.
• Training to staff on strategic reporting templates
• Attend high level strategy meetings with the main focus on Corporate Consultant portfolio.
• Identification of ICU clients and controlling of the overall ICU client strategy within the Corporate Consultant teams
• Elevating to Consulting Manager
• Ensure that a minimum of two CRM visits per client per year take place within the teams
• Ongoing management of all clients
• Member queries via email, fax or telephonic as required
• HR training on processes and procedures
• Constant follow up and feedback to relevant parties
• Building of relationships with Executives, senior management and HR/payroll
• Consulting on health care issues relevant to the client (wellness, subsidies, scheme reviews etc.)
• Member renewals training presentations and one-on-one sessions as required
• Compilation of report cards detailing planned services and implementation and delivery of these planned services
• Ensuring Service Level Agreements are in place with clients and that these are renewed as and when required
• Provide clients with a personalised executive assistance programme
• Facilitate the relationship between the client and respective medical scheme/s
• Compilation and delivery of presentations, strategic advice and reports to clients
• Management of client expectations
• Rolling out and implementation of health care projects.
• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• Identify and pursue new business and cross-selling opportunities
• Completion and submission of weekly time records
• Replicon management for Member Consultants
• Management of documents into the health care library
• Assistance with and input into divisional training
• Attend internal meetings and training as and when required

Minimum Qualification

• A three year business qualification will be preferable
• Will need to meet the requirements as set out by FAIS

Experience

• 5-10 years consulting experience
• 5 years industry related experience

Other requirements

Own vehicle and valid drivers license

Competencies (skills required).

• Delegation Skills
• Strategic Agility
• Planning and Organising Skills
• Interpersonal skills.
• Time Management Skills
• Problem Solving Skills
• Communication Skills