Customer Programme Manager at Verifone

Job Description

For over 35 years, we’ve been making history. Now, we’re creating the future.

Techs on the beach

On April 14, 1981, in Honolulu, Hawaii, William “Bill” Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who’d been swindled by people handing out bad checks. Bill's product was a kind of verification device using phone lines—a verification phone.

But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper. Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments. And thus, the Verifone payment device was born.

Now, Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions. We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.

"We believe great work comes from incredible people. We’ve established a team with dedication to committed support and unmatched expertise. Whether it’s building significant client experiences or paving the way for the future breakthrough in payment technology, Verifone is a place where growing your career means making a global impact. Let’s shape the future of commerce together."

Job Description

The Customer Programme Manager is to be responsible for the End-to-end delivery of projects and maintenance releases into the client’s test, SIT and production environments. This entails the coordination of client project managers and managing all requirements into a single release. Internally, the CPM tracks and monitors progress to efficiently communicate this to the client. This is a technical, client facing role.

Main Job Functions And Responsibilities

• E2E responsibility for the delivery of all projects and maintenance releases within the customer environment
• Project Management, from start of projects (Business Requirements), through the certification process onto rollout.
• Day to day tracking, monitoring of all projects and resources assigned
• The entry point for all project and maintenance requirements raised by the customer
• Follow best practice project governance from initiation to delivery
• Priotise different projects and activities with the customer and account manager and align all expectations
• Presents on a weekly basis progress of projects and issues to internal management
• Assess risks, provide mitigation plans and counter measures, and implement those plans
• Hold project team responsible for all deliveries and track progress
• Lead project retrospectives and post mortems

Requirements

• Written and verbal communication, including technical writing skills
• A working knowledge of the payment card industry, standards and practices.
• Project management techniques and methods using Planview
• Exposure to Agile

Other Skill

• Track project costs
• Able to drive new initiatives that can improve quality, cost and timely deliveries
• Foster open and clear communications between other internal organizations to improve our customer value.
• Coordinate internal resources and monitors the progress to ensure that project is running smoothly.
• Coordinate and monitor activities of third party service providers if applicable to ensure the service procedures are followed and handled effectively.
• Escalates problems and follows up to ensure resolution.
• Establishes regular progress updates with the customer
• Facilitate meetings as needed with external customers and internal staff to discuss current and outstanding account/project issues.

Beneficial

EMV knowledge and exposure

Qualifications And Experience

• BCom/BSc Degree or related IT Diploma
• Diploma or Certification in Project Management
• 7-10 years project management experience

Verifone is proud to be an Equal Opportunity Employer.

Role reference number: R-16127