Relationship Manager at FNB South Africa

Job description

Role Purpose

Responsible for management of their function devising implementing and provide input into the customer relationship management strategy.
To strategically and operationally manage and grow a portfolio of high revenue generating clients.

Responsibilities

• Developing in-depth knowledge of a business client's activities.
• Servicing and managing product distribution and cross sell within each business client to maximise profits and ROE.
• Identification of business opportunities or create new business concepts and development approaches to support business growth.
• Sound portfolio management and optimising the true potential of portfolios.
• Quality of the business client base within the portfolio.
• To create portfolio specific strategies / actions that will generate revenue growth, ensuring that individual targets are met.
• The achievement of set targets through managing and maintaining allocated portfolios thus ensuring client retention.
• Acquire profitable new business and identify client needs and deliver customized solutions for a portfolio.
• Ensuring compliance with relevant legislation and specifically in terms of client expectations.
• Following of process protocols to achieve service excellence.
• Monitoring and evaluation of the organisation’s success in managing its legal and compliance risks.
• Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction.
• Maintaining an appropriate profile within the community.
• Initiate and ensure draw down quality credit applications.
• Develop relationships with a wide range of product specialists within the FirstRand Group and build collaborative relationships and optimise co-operation between functions within FirstRand to support client service excellence.
• Manage projects per project management guidelines (Expert level); apply effective consulting and coaching skills (Expert level); allocate and manage tasks, activities and resources appropriately including (but not limited to) KYC, Expired Limits, and ensure Effective Data Management.
• Ensure expired limits are attended to against set target.
• Ensures that informed credit decisions are made taking individual credit variables into account within a prescribed mandate.
• Ensure all securities are dealt with; ensure outstanding collateral is collected and manage client limits; and collect management fees.
• Ensures optimal performance of both individuals and teams to achieve business objectives.

Additional Requirements

The successful candidate needs to have the following:

• Must have solid credit experience
• Ability to build and maintain Business Relationships
• Proficiency in Microsoft Office

Qualifications and Experience

• An appropriate Business Degree
• 5 to 6 years relevant experience